Overall I like Spruce Tree music, but one must be aware that this store has its limitations…read more Visit this store if: - you already have experience with an instrument and are looking to purchase a high quality instrument - you are a beginner willing to invest in a high quality instrument - you are looking to refurbish an instrument and want a very honest answer whether it's worth the investment in terms of resale value Do not visit this store if: - you are not ready to invest a significant amount of money into an instrument - you are looking to get by on what you already own - you are looking to refurbish an instrument with sentimental value that may not be of high quality I've had good experiences coming in for guitar accessories. The gentleman who runs the shop is exceptionally knowledgable and has always made excellent recommendations. The woman behind the counter can be very pompous at times, but the good outweighed the bad in this case. On the other hand, I wanted a little bit of work done on an old violin I picked up cheap, just enough to get by while I learn the very basics and how to care for a violin. I'm not quite ready to invest in a good instrument for fear of harming it out of sheer ignorance. This store is not the place to go for "good enough". I understand the luthier wants to take pride in his work and to him that means all or nothing.

I'm conflicted about this. I've used Spruce Tree in the past for guitar work, and they did an…read moreexcellent job... but that was maybe 8 or 10 years ago. NOW... Spruce Tree has become elitist as hell. Unless you're bringing in a $1000 or higher guitar, be prepared to have it INSULTED by Wil, the luthier, and for YOU to be treated like a mentally deficient child. Unless your guitar has C. F. Martin or Gibson on the headstock, go elsewhere. Lowly Yamahas are beneath the dignity of Wil to even touch. I knew full well what I wanted done, and all of it's implications. Wil flatly REFUSED to even consider doing the requested work, advising me that "this guitar is junk, and you shouldn't invest one dollar in it", and "I'm too stacked up with work to waste MY time and YOUR money on this!". If you want to have your instruments worked on, completed much more quickly, and be treated with some personal respect besides, I recommend a trip out to Dave's Guitar Shop in Fitchburg. I'm sorry to say that Spruce Tree has gone way downhill since my previous encounter... and the latest encounter will be my LAST. Wil does damned fine work, but I don't have to put up with this kind of trash talk to avail myself of his unquestionable talents. With great regret, I hereby state that I'll never set foot in Spruce Tree again. Wil may be a salty old curmudgeon, but so am I. Adios, Buddy... it was nice the first time, then it went bad.

I went in for some random bits and things for my senior project and got great customer service from…read moreKendra. She walked me through different types of drumsticks so I could pick the best one for what I was doing (it was a project on foley art) and was very conscious of my budget as a poor college student.

Ordered an item for delivery, it never showed up. A month later contacted them to ask if it…read moreshipped, got no response. Gave a poor review, they quickly reached out and completed the order.

Guitar Center is Guitar Center. If you want to walk into a music store and have a great choice of…read moreinstruments, this is where you go. A location where you can actually touch, feel, and play the instrument you are considering purchasing. It has been that way since they first opened. I have been going to Guitar Center since their first location, (different from the one of today) in Hollywood, California. And, whenever I'm in a new city, if I have some time to kill, I always like to check out the local Guitar Center. You never know what you will find. This is what I did with this location. Walking in, as is almost always the case, you will year some player noodling on a guitar through an amp. I don't know how the people who work at these stores put up with it, as it is more frequently than not very bad playing. As was the case when I walked into this shop. An elderly, longhair guy, playing some bad licks (loudly) on a Strat through an Orange amp. I guess you (and the employees) just must tune them out. Horrible! This Guitar Center is set up as most of them are. A lot of electric guitars along one wall. Acoustics in the back. Basses on the other wall. Synths and keyboards over in their own section. All Good. This location is fully stocked with all of the instruments and accessories you may need. The staff seemed very nice and did none of the hard-sell type of thing. So, if you're in the area, and you need some musical equipment, this may be your place to go.

We visit this location often. For the last few weeks, I have made a comment to my husband that we…read morehave perused the guitars every week and never buy. Of course, because I said the word never, something had to happen. Today was the day, my husband bought himself a new Jackson guitar a Randy Rhoads edition. The only thing is that they did not have a case for the guitar so we did have to order one. The service was still great, and my husband walked away happy. I'm sure we'll be going again in the near future.

I purchased a Alvarez Ap66shb off there website after waiting three days i called them to ask if…read morethey shipped my guitar and they did not. Another week goes by and I finally get it and the neck is so warped its unplayable. Johnathan had told me he went over the guitar before he shipped it. I would of liked to ad a picture of how bad this neck was. No offer to replace the guitar or apology for waisting my time. I can not leave a good review for this kind of business and I would not recommend this place.

We had a great first experience. Christopher in the guitar section was unbelievably helpful on the…read morephone, and prompted me to come into the store that same afternoon. He re-strung our daughter's beginner guitar to allow for left handed play. On top of providing a great service he was exceptionally kind to my family and patient with me and my lack of knowledge. Thank you Christopher !

That was one of my favorite commercial transactions! I am a…read morenovice guitar person... and they made me feel very comfortable. Thank you

Great place to go with a wide selection of instruments that is local. They have electric and…read moreacoustic guitars and basses, drums, banjo, ukulele, mandolin, keyboards, cymbals and accessories. They do instrument repairs as well. Matthew was the salesman who helped me. He was very helpful and kind. He did not make me feel uncomfortable like some music store salesman do-treating you as if you don't belong there. I bought an electric guitar, amp, and all the fixings. He let me try the guitar out and helped me look at all of my options and answered all of my questions. Very pleased with my experience.

My 12-year old Yamaha digital piano desperately needed servicing. Mark Snyder of Music Solutions…read morecame, diagnosed, set to work. And as he dismantled the piano, he explained in layperson terms what was ailing and what he was doing to fix the (multiple) problems. Mark is truly an expert, plus he was so neat and efficient! He vacuumed, welded, stripped, replaced worn-out parts, and put the piano back together. The piano now sounds better than ever. Thank you, Mark! Also, Donna at Music Solutions provided excellent customer service by phone; she was so comforting. Thanks, Donna.

From the owner: Digital piano, electronic organ and pipe organ repair and service.read more

I'm a full-time musician, solo multi instrumentalist/ LoopingArtist playing 200 shows a year for…read more25+ years. When I moved to Wisconsin, this was the place people told me to go to if I wanted to find good vintage gear, or if I needed work done on my guitars. This place definitely delivers. I've had fretwork done on my guitars, had a vintage reverb pedal repaired there, had vintage Fender Jazz Bass pickups put in an old jazz bass of mine, and each time I've been there, everything is done professionally and very well. The owner, Greg, is an awesome guy, and the staff are always good to me. And you should see the selection of vintage, guitars, basses, and amplifiers there! Even rare finelike this beauty! (See pic) I highly recommend this place.

I think the store is great and they had really great vintage guitars, amps, and other. It kind of…read moresucks though. I took an amp in and gave them time to work on it since I didn't need it. Picked it up and didn't have time to test it since I had to get to work. Got home and plugged it in and it was dead. I gave them a call and ended up with someone on the line. He was like "did you plug it in to the wall"(come on) "did you turn it on"(duh) "is the red light on in the front?(hmmm). I was a little frustrated by this. I told him I do understand the basic operation of my vintage amp and was like "I was told you guys were like the best Fender Amp Repair guys around here." He started yelling and screaming and I tried to say something but he just kept yelling and called me an asshole and hung up. I realized that he was the owner, I mean THE OWNER, damn. In the end they must of yanked the cord out of the socket since that was the power issue so I had to replace the "original part" - then once I powered it up one of the new tubes pretty much almost exploded it powered up so fast and blew it self. They were supposed to replace two power tubes and bias them but what they did was switch the tubes around so that one of the old tubes was with the new tube and the other new tube was with the old tube completely unbiased(Fender Twin) So now I had to get a new matched set of power tubes due to the damage. Finally they also wired up and did not remount the reverb tank correctly(how do you do that). I lost a lot of money considering I paid them maybe around 350$+ for the work and then had to get new tubes and pretty much fixing it myself. I wish this would of worked out better cause I really liked the place and would of definately(sp) bought equipment from them. Now I really have no where to go, Except Daves and they're work was great once and bad the next time. So hard to find a descent tech, I guess people sometimes get in a hurry on a Friday to go get some beer or they give it to a less experienced tech and no one watches over their work. Or they just don't have a clue. I like to pay people to do a good job so it supports the music community. Also I like to play music rather than sit around soldering parts. Oh well.

Nice, friendly, and courteous staff. They offer instrument rentals and sales, lessons, and repairs…read more Repairs beyond the basic ones are done at their Waukesha store. They have sheet music on hand and can also order additional music.

From the owner: Stop into any one of our multiple locations across Southeast Wisconsin and you’ll find something…read morespecial – from helpful and friendly sales associates to an extensive selection of musical instruments, accessories, and sheet music. Each location has a little different feel because it’s rooted in its community and school relationships. But we all share something in common – our core philosophy. Play it. Protect it. Learn it. Love it. That’s our motto at White House of Music. Why the emphasis on the last one? Because that’s what music is all about. A passion, a drive, an expression of yourself. Helping you learn to play in and of itself is not our goal. Helping you Love it is the experience of creating Music for Life, and that’s our passion! As you shop in one of our four retail stores, you’ll find signs throughout the displays that help you do just that. Our stores are organized to make sure you get everything you need to Play it. Protect it. Learn it. Love it.

Farley's has helped us move our piano and tune it also. We are very happy with their service.read more

I can't say enough nice things about this company. I…read moreinherited my grandmother's piano but couldn't move it right away. Tad at Farley's stored this 100 year old piano beautifully. When it came time for me to have the piano delivered to my new house, Tad and another helper moved it so carefully and with such care. I was moved to tears at how they handled this precious heirloom. They are a class act for sure.