As a review I'm going to post the email that I just sent to customer service. "All I have to say is this is one of the worst online transactions I've ever had in my life. I guess it's buyer beware. When you guys say, "(Usually ships in 7-14 business days.)" you really mean "(Usually ships in 7-14 business days.)"! Holy Crap!!! The 10 rings can't weight more than 8oz. $5.76 for shipping and it's been 15 days since I placed the order??? What is the $5.76 for, to send the package around the world 3 times before it makes it's way towards me? I used to get things in the mail quicker in the 70s when I would order something from the back of comic books by sending my order in through the mail. Complete embarrassment! I used to feel bad that Amazon was putting other companies out of business, but you know what? I hope they bury you guys. Thanks! read more

I just had a fantastic experience with an online purchase from Full Compass Systems. I ordered a power supply for a lighting fixture I own. When I received the item yesterday, it was unfortunately, damaged. I called their store and spoke with a representative named Spencer. Spencer was courteous, professional, and clearly understood the value of good customer service. He apologized for the broken item and began taking steps to remedy the situation. This morning, I woke up to an email from Spencer letting me know he'd already begun processing an order for a new power supply, and that returning the broken item wouldn't be necessary. Needless to say, I am very impressed. I was surprised to see so many unsatisfied reviewers. I am definitely a satisfied customer and I'll be keeping Full Compass Systems in mind for future purchases. Thanks for all your help and professionalism! read more

Paid 3.99 plus 5.70 for one foam disk for headphones instead of a pair. at the price i falsely made the assumption it was a pair. shame on me. read more

Tried to purchase some DJ equipment from this company. My order was denied because my billing address for my credit card was different from my shipping address. Really?! I run several companies and have never run into to this. One of my companies the billing address is our PO Box and the mailing address is the store front or what if I wanted to send a gift to someone? I obviously can't do it through Full Compass. Also why do you offer the option of a alternate billing or mailing address? Doesn't make sense especially in this economy. I'll be sure to send along my $600+ receipt from the company that's okay with a different mailing address. read more

Wouldnt even rate then as 1 star but yelp wont let me dk anytjing less than that. To start Don't waste your time or money ordering ANYTHING from Full Compass. I recently made a large purchase from their website which took over four hours of my time back and forth with their "customer service" sales rep. Not only will they not allow you to ship to a business address they flat out won lt ship the package to any where but your on file billing address. And further more they couldn't en provide me with a tracking number for my package. I paid for the shipping, it's only natural I get to be informed or aware of when FedEx will be delivering it to me!!! This is one of their illegible polices is the only explain soon I've received, why would anybody give someone payment for sometime that you can even track it's arrival. I'm over it. I will not do business with this company in the future and I would advise anyone else to do the same. Save youraelf the frustration and time! read more

Poor customer service! I've never had a company refuse to email a return shipping label regardless of who's error. A customer should not have to pay shipping then return shiping then an additional shipping for a part. The company has enough profit margin to keep a customer happy and a returning client. read more

Discovered this place was local and they had an amp on their website I was interested in so I made the drive across town after work to check it out. The amp I was interested in wasn't in the showroom but they had no problem bringing one in from the warehouse and unboxing it for me just so I could hear it. They set me up with a nice guitar and let me make some noise with it (after 10+ years of not playing at all, I can't even begin to call it music). There was zero pressure to buy even though they had to go to the trouble of unboxing a new one from the warehouse for me, which I really appreciated. I even asked for an overdrive pedal to try with it and they brought out the nicest one they had. I wasn't totally sure I wanted to buy the amp before going in, but after hearing it and getting the price from them I just couldn't resist. Walked out with my first amp in many years and will definitely go back here in the future. Good gear, great service, great prices! read more

Done a service repair for a broken Sub.. FAST TURNAROUND! Crazy! I called them 3 days, and they`re done and the sub is ready to go! NICE!

I had the same experience as Xinyu Z. paid $16.30 for head phone disc pads thinking they come in pairs, like gloves or shoes. NO!! only one pad for $$16.30. When I called they blamed it on SONY corp.But no recourse. DO NOT BUY FROM FULL COMPASS you will only get 1/2 NOT full!!!! Jimmy R. Phillips, TEXAS. read more

Extremely poor customer service. Multiple times reached out via phone and email with no response. I ordered Mega Grid Locks for our studio grid that was being installed. We received them on time which was great. A couple days later we had scheduled to install the grid. The Mega Grid shows on their site "Designed for permanent pipe grid installations in studios and theaters, The Light Source's MGB Mega-Gridlock joins 2 overlapping pipes together in a 90° joint. Grooves act as a wrench holding the nut from turning while installing. It installs with a hex key tool in a battery drill. It fastens any combination of 1-1/2" pipe (1.9" OD), 1-1/4" pipe (1.66" OD), and 2" OD Tube (Tight fit on 2" OD tube)." We have 1-1/4" aluminum speedrail, the bolts included in the Mega Grid Lock is a partial thread bolt and does not allow tightening of the clamps. I called and let Full Compass know and see how they could help rectify, they said they would look into it an call me by the latest the next day. I heard nothing. Due to our timeline to build out our studio we had to find the bolts by going to Home Depot, Lowes, Ace and finally finding them the next day at a Fastenal. I then sent video and photos of the issue to their customer service email, asking if they would provide a $30-40 refund to me since we had to buy new bolts for their product to work as advertised, NO RESPONSE again. Today, Friday, I reached out via phone again and explained all of this. All their customer service and sales rep said, was "There is nothing we can do, you can call the manufacturer and try to resolve it with them. We are just a dealer, we can't do anything to help the situation." Not only did they receive this honest review, they also lost a customer that would have spent a good deal of money with them as we are launching a new studio. Find a different company to purchase from. I have spent hundreds of thousands with other companies and this is the worst customer service experience I have had and all over them making an extra $40. read more

Great to work with, patient and very knowledgeable about products and services! Would definitely recommend!

I placed an order for West Penn wire on 10-18 and received an automated acknowledgement. Five days later, I've gotten no communication from FC. I called the 800 number and was informed that West Penn had back-ordered the item and it won't be in until 10-29. Apparently, letting the customer know what is going on is not a high priority. BTW, their web site still shows the item is "Available", "ships in 2 days". read more

I ordered parts for a repair job on April 24 and its now May 21 and still half of the order has not shipped... I don't know how they can stay in business like this, if I did this in my business people would never return... Just like my business will not order from them again. 4 weeks and still no product and it was not specialty items it was all ¼ in jacks... read more

I placed an order online and shortly after got an email from Brian who let me know the item was backordered and gave me the option of waiting until it was back in stock with an expected delivery window or the option of cancelling the order. Brian was quick to reply and polite. Easy online ordering but I'm most impressed with their human touch with quick and helpful options. I would gladly order from them again. read more

This is truly the best A/V company in the country. Their prices can't be beat by and far. Their sales reps are great and treat their customers great. I can't stop recommending this place to everyone that comes in to my office. If you need anything from a microphone to a full sound system give these guys a call. read more

I really wish I had read these reviews before ordering from this company. I ordered a new set of Westone in ear monitors yesterday morning before they even opened. I selected overnight shipping because I really needed them the next day. After my order was placed a message popped on the site that some shipping was delayed, because of this I followed up with a phone call as soon as they opened that morning to make sure they could be here in time. I was assured that they were in stock and would be here the next day. After all day I never received a shipping confirmation so I called again. I was told they would be sent out on the 5pm shipment and again assured they would be here today. I even have a voicemail from a guy named Josh saying that it was being packed up right then to ship. This morning I had still not received a confirmation of shipping so I called again. I was told by a guy named Reid that he needed to check with the warehouse and would call me back. That never happened. I call again, this time I get Ben, who I also spoke with yesterday. He tells me they have not even been picked yet, so there is no way I'm getting them in time even though they already charged my card and took my money for the overnight shipping. I have no idea whats going on at this company but after reading these reviews, this seems to be an on going problem. Still no confirmation yet after 2 days. I have worked in the music industry for 13 years and have thousands of friends on social media who also work in this industry. I'll be sure to let them all know not to waste their time with this company. Sweetwater and Musicians Friend are better options. read more

this is a review for their online website. if i could give them 0 stars. Ordered an item on april 12th. called april 20th and they said they still have not shipped the item because they have not received it from the vendor. Called again today on may 2, 20 days after placing the order and they still tell me they have not shipped it out. on their website it said it would take 7-14 for me to receive this item. if you dont have this item dont falsely advertise that nonsense. i dont know how they are in store but as for online, im never coming back to this company. read more

What a horrible company. Disorganized and frankly very rude. Prices are about the same as Sweetwater or American Musical Supply, but the customer service at those companies is so much better than Full Compass. And if you need to return something? Heaven forbid. Run away from this company... run fast! read more

Worst web site ever. I searched for Heat Shrink Label and got 6 pages of microphones, no heat shrink anything. I have complained about the web site search engine for years, they are not listening. Obviously they don't care. read more

Web site says they match prices...............THEY DONT!!!! they rather loose Business to another state then move off of a price. Bad Business if you ask me. Its ok. Ill go to another state to buy and wont have to pay shipping or tax. So much for trying to support my home state business. read more

I always buy my Reel to reel tapes from these guys. They have the best prices for them + they always take care of my orders in a timely manner. I would not go anywhere else but here. Recently I bought a yamaha hifi CD player from them. Very competetive prices. Also wanted to buy a Turntable, they could not help me since they don't carry the brand but my sales Rep TW helped advised me and even directed me to a place which does TT sales in large scale. It does not get any better than this. Thanks so much! read more

Ordered a small replacement part (small, but expensive) and it was shipped in an envelope. Envelope delivered and put on ground. Product was impacted and broken before it was even out of the package. Delicate product was not shipped with appropriate packaging. Consequently, I've paid for a product I cannot use. I get that it might have been cheaper to ship in an envelope, but it wasn't protected properly, and I'm the guy that paid for it. I won't be ordering again. read more

Totally Unacceptable! They charge your Credit Card immediately even though the item is on back-order. Nobody and I mean NO ONE ELSE EVER, from whom I've ordered an item which was out of stock had the temerity to charge the customer for something until it was actually available to sell ... except Full Compass. When I canceled the order, I was advised that although they were able to charge my CC the same day I ordered, they couldn't process the refund for 3 to 5 days. Unbelievable! Stay Away!!! read more

It's a tossup between Full Compass and Sweetwater as to who is better, as far as I'm concerned. I have ordered both audio and video equipment from both and have always been very pleased with the service and the merchandise. My most recent purchase from Full Compass were some new wireless microphones for my church to replace some old outdated ones that operate on a now illegal bandwidth. Full Compass had exactly what I needed and got them to me in two days with free shipping. I'm very happy! read more

Customer service is straight forward and responsive, but they don't seem to care much about their customers in general. I recently purchased an item that I've been planning to buy for quite some time, and decided to pass on other local sales cuz Full Compass had the best price. They instantly charged my account, and sent an email stating shipping could take up to 14 business days. I know this can be routine so I eventually called to verify shipment, and rep told me that it'd likely be sent sooner, that they'd ship as soon as they receive my product. Rep then confirmed that he would email me, and or call me same day to give more accurate ETA on shipment. I never heard back from Full Compass so I decided to call them again the following day, and second rep informed me that they actually wont be receiving anything and product is discontinued. Even at this point I still had to prompt rep to refund me money, it was like the thought had never occurred to anyone that they should be returning sales ASAP. In todays market I feel like their service is too lax, and they may not realize that a couple days of no communication can cause lower income customers to loose out on special pricings / discounts. So now I wait to see how many business days it takes to get refund. read more

Do not buy a GoPro from Full Compass. The reason they have the best price is because they don't actually have them. They will sure as hell take your money, though. 2 weeks later the order is still "Acknowledged" whatever that means. In other words, they took my money and didn't send me anything for 2 whole weeks. I'll probably end up opening a credit card dispute. read more

Love this place, incredible selection of equipment and fantastic prices. Staff is very helpful, set me up with exactly what I needed for a recording project. The catalog is loaded with cool gear, very addictive! read more

Recently purchased a Darklight Precision Z micro spot. Arrived with no power supply. but I liked the size so I called, talked to several sales guys and technicians at Full Compass, ordered another, and a dimmer, and a power supply. They arrived quickly. Though I paid $60 for the micro dimmer, it won't work unless I connect it to a much larger and more expensive DMX control board!!! Maybe someone should have mentioned that! You can bet I'm sending sending that back. Also, the power supply doesn't work, or else neither light works, I can't tell. I plug it in and the light blinks one flicker, like a strobe, and then nothing. When I unplug the power supply the light blinks twice. Also, the power supply has no way to power more than one light, though the salesman said it would power up to three. Also, Darklight adervtises that their equipment are "Plug and play" using eighth inch phono jacks. Bull shit. They do NOT accept 1/8 inch phone plugs. There are no wires at Radio Shack that will work, and Full Compass has no wires that work. The lights come with a tiny adaptor that lets me wire up the wire of my choice, if I have a tiny screwdriver and if i want my system to be jury rigged right out of the box. What a piece of shit. These lights cost $50 bucks each, and are one LED, so they ought to cost about 50 cents. The lights are tiny, just like I want, but I can't power them, can't wire them, can't dim them, can't even turn them on to judge if they are the right brightness for my needs, and to top it off, Full Compass is closed from Friday afternoon til Monday. This is Saturday. If you're in the entertainment business, you know how bad it is to be working with a company that is closed when you need them the most, on a weekend. read more