When we had a sewer line back up into our den and my office in the Fall of 2025 it was a gross and…read moresmelly disaster. I did a little research and found Rapid Restoration through their numerous 5-star reviews on Yelp and other websites and reached out to Daryl and a few other companies to see what it would take to get our house back into shape. Right from the first moment on the phone I knew that Daryl and Rapid Restoration would be the company we would go with. He gave me a thorough education about the process and gave me helpful advice right from the first moment. His help over the phone was always clear and accurate. He set us on the right path immediately. Seth and his crew were in our house within 48 hours to do the mitigation and boy were they thorough. The floor was pulled up, the room was disinfected and dried. And all the while, Daryl and Seth made sure that we had the documentation and backup necessary to communicate with our homeowners insurance company. With the mitigation done, the crew came back a few weeks later to actually do the repairs and get our floors back to the condition they were in before. This was equally impressive. The workmanship was truly beautiful. Seth has a great eye for design and color. Everything matches and looks beautiful. Every transition and grade was thought through and installed with accuracy and quality. Overall, youhear about the nightmares of dealing with homeowners insurance. There was NONE OF THAT. The Rapid Restoration crew were so buttoned up and knowledgable that we had literally no conflict or pushback from our homeowners insurance company. If you've had a similar issue in your own home - don't even think about it. Just call Daryl and the Rapid Restoration crew. I recommend them WITHOUT RESERVATION.

We had a fantastic experience with Rapid Response Restoration. Last fall, we experienced an…read moreemergency plumbing failure that lead to our finished basement floor being dug up to conduct the repairs. Our insurance made us whole on the plumbing work, but fought us on restoring our basement back to its previous finished state. This is where Rapid Response came in. After reaching out to Rapid Response and hearing our situation, Daryl reassured us this is their speciality and they will work with our insurance. From there, Rapid Response took this nightmare off our hands and communicated clearly through the entire process. Daryl was on the case and received approval from insurance to replace our entire floor. Seth and team worked quickly and did a fantastic job. Becky and her guys arrived promptly every day to complete the work, kept us informed of the status of our project at all times, and caused minimal impact to our daily life. We were even able to easily maintain our work schedules while the repair work happened. We could not be more grateful we found Rapid Response. They truly lived up to their name and made what would otherwise have been a bear of a project into something much more manageable. Now, our finished basement looks beautiful, and we'll absolutely think of Rapid Response in the future when we need other home improvement or repair work done. Thanks, Rapid Response Team!

I had high levels of mold in my basement. A co-worker recommended Flood Solutions. Rob was able…read moreto set up a date for the work quickly. The team, led by Megan, did a great and thorough job! I am very pleased and the air test (taken a week later) came back with issues resolved. The cost was very reasonable. I highly recommend this company as they are very responsive, professional, and efficient!

This company was used as a subcontractor by my property management company to repair drywall in two…read moreof the bedrooms in my home. The quality of the work was less than subpar. I complained to the owner, and he immediately became very defensive but after further explaining and convincing, he agreed to have his workers come back out. After coming back to my home, the quality of work did not increase, and they never followed up regarding my additional complaint. The customer service was unprofessional, and the workers were not skilled in the area of drywall repair.

WOW. I truly wish I could give Ben of Flood and Fire Response 6 stars. I was in a total crisis at 3…read moream, the night before I was supposed to leave for the airport at 7 am for a week-long vacation, because of water damage to our new home. Not optimistic, I turned to Yelp to see if it was even possible to ind a 24-hour company to come assess the damage. INCREDIBLY, Ben answered the phone right away, and came to ur house at 3:30 am to come help. I have never experienced such stellar service! Ben immediately detected the leak, and it turned out we also needed mold remediation work. In the short time I got to know Ben before I left for my trip, I trusted him enough to leave him a key to my house, and he worked throughout the week (the same week as Labor Day, by the way), while my family and I were away. Talk about going above and beyond ! He and one of his head technicians sent updates and pictures of the work they did every day, they would text every time they came to the house and left the house, and by the time we got home, they had finished the job beautifully, water damage was repaired and the mold was removed. I cannot possibly recommend Flood and Fire Response highly enough. Their communication was so through and consistent, their prices are totally fair and reasonable, and the customer service was just outstanding. Ben and his technicians are honest, dependable, and true experts in what they do. I will be referring them to EVERYONE I know!! Thank you SO much for your incredible work!

Flood and fire response was referred to me from a family member. I had water in my basement and no…read moreidea where it was coming from. FAFR came and assessed the source and discovered mold behind the wall. They immediately treated the area. The quote for the mitigation and build back was reasonable. I was very happy with their service and professionalism. They really show pride in their quality work. I hope I don't have issues in the future; however they would be the first I'd call for service.

I never gave a time or date for the project but the reply was that they are "booked for this time"…read more Honestly they were better off not responding at all. They did come back to apologize for their quick response (dismissal) but by then I had went with a different company. EDIT: Thanks for the clarification from the business manager. This review was written months ago as soon as it happened and has been sitting in my drafts. Regardless I still don't appreciate the response.

After a leak caused significant damage to our kitchen and floors, we worked with Ruach on the…read morerestoration. Jed was very knowledgeable and helpful about the insurance claim, and stood by as we went through multiple rounds of estimates to get the appropriate funds from our provider. Once the work began, everything was as promised, and on or ahead of schedule. Highly professional and reliable. Would recommend to any friend or family member.

We had a few leaks in the basement when it rained. I was very happy with the customer service I…read morereceived. The guys were friendly and professional. I would definitely recommend anyone who needs this kind of service to use them. The leaks were fixed and you couldn't even tell the work had been done. Very happy customer here!

Dan was awesome! He came in and diagnosed the problem as something outside of his company's…read moreexpertise. He assured me it was something different (even though two other companies were quick to give me quotes) and set me on a totally different path. Best Buy (Dan) will always be on my list of contractors to use, and I highly recommend you consider them as well if you're looking for honesty and integrity.

While the cleaning looks great, I have a few regrets. Before I get into that I will say the team…read morearrived in time, they were pleasant and did a good job of explaining things to us. The price was fair and the estimation was quick and easy. Again, it also looks great. I am sharing the rest so that others can prepare differently than I did. While the cleaning looks great, I have a few regrets. Before I get into that I will say the team arrived in time, they were pleasant and did a good job of explaining things to us. What I did not realize until after they left is that some of our plants were damaged significantly. I think the shrubs will survive, but I had two large flower pots with herbs and annuals that were damaged. Because herbs have edible leaves, I think those are a complete loss. The pots were at least 10 feet from the edge of the overhang, so I'm not sure how they were so significantly damaged when other things were not. It almost looks like they covered some plants but not others. They could have easily moved the potted plants out of the way, so I wonder why they didn't do that. In addition, the smell of the wash is very strong inside my house. I'm not sure if that's because the solution got into the windows or because it somehow got into the AC system. Whatever happened, it's very strong to the point of making my eyes burn when I'm upstairs. Again, I don't know if that's just a product of the process or a function of how well sealed my home is. I might have planned to be away from my house for a while had I expected that. I have a chronic lung issue, so maybe I'm just overly sensitive. These are not complaints, per se, but I wish I had known to expect these impacts so I could have planned differently. What I did not realize until after they left is that some of our plants were damaged significantly. I think the shrubs will survive, but I had two large flower pots with herbs and annuals that were damaged. Because herbs have edible leaves, I think those are a complete loss. The pots were at least 10 feet from the edge of the overhang, so I'm not sure how they were so significantly damaged when other things were not. It almost looks like they covered some plants but not others. They could have easily moved the potted plants out of the way, so I wonder why they didn't do that. In addition, the smell of the wash is very strong inside my house. I'm not sure if that's because the solution got into the windows or because it somehow got into the AC system. Whatever happened, it's very strong to the point of making my eyes burn when I'm upstairs. Again, I don't know if that's just a product of the process or a function of how well sealed my home is. These are not complaints, per se, but I wish I had known to expect these impacts so I could have planned differently.

I have hired many, many contractors in my life. I have never experienced working with a company as…read moreunprofessional or incompetent as Superior Softwash. The estimator, Chris, came out to our home to give us a quote for: remove previous deck stain, sand the deck and prepare for new stain, stain the deck, and softwash the vinyl siding of our townhome. At no point was pressure washing discussed. I specifically sought out a softwashing company as it seemed like they understood chemical and gentler methods to treat our wood deck. Chris was extremely professional, seemed knowledgeable, and walked me through the process of the deck preparation and softwashing of our house. This deck was built 5 years ago so still relatively new, and in great condition except for some mild algal growth on the boards. Because of the great estimate process, we went with Superior Softwash's quote. It was on the higher end but I felt confident it was a great choice. It was not. The two guys that came out to work on our deck were unprofessional, not informed about the job they were actually doing, and didn't have the supplies needed. I unfortunately had to go to work and left them alone on our property. That turned out to be a huge mistake. They stripped the previous deck stain using a powerwasher on high pressure-- exclusively. There was no other method used. As a result, the wood was basically destroyed. We were left with fuzzing everywhere, deep gouges, and trenched wood. This is not damage that is easy or cheap to repair. On top of that, they made an enormous mess of our property. There is deck stain flung everywhere, including on our neighbors' homes and yards. The workers even stood on our neighbor's plastic shed and damaged their property as well. My garden was destroyed. These were not professionals trained to do this job. They didn't even really know what job they were doing. Communicating with this company was a nightmare from start to finish. The left hand never seemed to know what the right hand was doing. I have never in my life been given the runaround like I received from this company. I was blown off, ignored, and gaslit. They scheduled an appointment to "assess" the damage to my deck and they literally no-call no-showed that appointment and it still took me nearly a full day to reach someone AFTER that. After the significant damage to our valuable deck, I stopped all work on the project. For full disclosure, I ended up receiving a full refund of the deposit paid on this job. That refund was not easy to get and I fear that anyone less persistent than I was would be left completely in the cold by this company. They did not want to issue a refund and tried to ghost me repeatedly until I used the words "filing a complaint with the Maryland Home Improvement Commission". It is not nearly enough to compensate for the extensive damage done. We are now in process with a deck remediation company to try to salvage our deck but it will never be the same. At the end of this, we will be out significantly more out of pocket than if this had been done correctly in the first place. This entire experience was miserable, stressful, and ridiculous. Do yourself a favor and never, ever do business with these people. Luckily, they put up a sign in our yard that said SUPERIOR SOFTWASH in big letters so now all of our neighbors know who not to hire because anyone with eyes can see that they absolutely trashed our deck.

I cannot recommend Bylt Restoration highly enough. They recently completed the demolition and…read moreremediation of my basement apartment, and the entire experience was truly white-glove from start to finish. Their team was professional, respectful of my home, and meticulous about daily cleanup, something that matters greatly when work is being done in a lived-in environment. It was immediately clear they knew exactly what they were doing and followed the Industrial Hygienist's recommendations. Air movers, air scrubbers, and dehumidifiers were properly staged and monitored throughout the process. Most importantly, the work was validated by a third-party clearance test from SMS Environmental confirming that all mold spores had been fully remediated. If you are looking for a restoration company that combines technical expertise with professionalism and respect for your property, Bylt Restoration is the go-to firm in the DMV.

It seems based on reviews that there are a few good project managers or projects…read more My experience in summary (I'm a professional with a PMP certification): 1. The sale of the job was quick. Thorough pictures but the estimate was missing a room and had to be resubmitted. 2. The PM said there would be weekly status, seemed professional and trustworthy. There was limited follow-through, and I did not receive weekly status. There is not transparency, accountability, or updates. 3. The project is delayed 2 months at this point, and I am paying rent and a mortgage out of pocket. 4. I contacted someone for assistance. As a reader I'm sure you will not be surprised to hear that the conversation should have been recorded as what 'not to do on the phone with a customer.' 5. The work looks like it will be good and what I've seen so far looks good, although there is not much to comment on. The work team seems to be courteous and conscientious. I think the end result will be decent because of the talented work team. I'm not sure if the PM is stretched too thin, if it's disorganization in the company, or a few bad seeds, or something beyond their control. I prepared myself for what I thought was a worst-case scenario which would result in an easy win and a satisfied customer. I'd like to say I'm shocked but I'm not and I don't have another company to recommend. Suggestions: 1. Read the good reviews and ask for those PMs if you have to work with this company. 2. Document everything. 3. Find out who is responsible above the PM at the onset in order to stay on top of things. 4. Expect that it will be more time-consuming than you expect and add 2 to 3x the amount of time to the project plan. 5. Email instead of calling, because you will not appreciate the communication, and you won't have it documented. Keep a folder in your email for the project so you don't have to hunt for the paper trail. Or print and keep a binder. 6. Know your agreement, contract rights, where to write the state contractor licensing board or the state insurance commission depending on what the delay is about, and be very clear with communications. Good luck and I hope your experience is better than mine!

Matt and his team helped us clean out a house that had 50 years of accumulation. From the quote to…read morethe end of the job, they were professional, friendly, hard working and flexible. We liked their problem-solving approach and were affordable to work with. We will definitely work with them again on future projects!

I just want to say that you and your crew of young men did a very nice job! I'm forever grateful,…read moreyou turned what was a very sad, shocking, and upsetting situation at the loss of my brother, that was weighing so heavy on me, and you took that pressure off of me! And now, I can put my focus back on my very sick husband I will be calling on you to help me with some things I will have to get rid of within the next few months THANK YOU AGAIN! THERESA VANDEVANDER