MRI did work for my supervisor about 10 years ago and he thought they were honest. However, they use subcontractors now and are only interested in making money without providing good customer service. I have been struggling with illness since 2020 and they are aware. My experience is that they talk nicely but their techniques are deceptive. Here is why:
(1) Project Manager Chloe McGinn typed the paperwork on her laptop and asked me to sign on her computer. You cannot see what is being typed. I noticed afterwards that the $75 credit she said she would give me did not appear. She said that I signed the contract and still did not give me the credit.
(2) On a final calculation at my home, Chloe did not credit me for the unused plywood nor the initial $75 credit. When I asked Chloe about both credits, she said the software did not allow her to change it. Due to my illness, I was too weak to argue.
(3) Some roof tiles were not laying down flat and Chloe told me that the heat from the sun would cause the tiles to lay down in a few weeks. That did not happen. She sent me an email stating I owe a balance from the insurance claim. I recalculated everything and informed her that I will pay the monies due once MRI credits me for what is due me and the subcontractor would come back to fix the tiles that were not laying down flat. She then sent the subcontractor back who said (from my recollection) his workers installed the flashing too tightly which is why the tiles were lifted.
(4) In the summer, I had contractors provide estimates to replace the AC unit. Several of the contractors noticed light coming through the attic ceiling. One took pictures for me to send to MRI. Warranty Manager Thomas Hensley said that the subcontractors did not caulk around the chimney, and he applied caulk to seal the opening.
(5) After my AC was installed, it would not run. The technician discovered that MRI's subcontractor punctured my refrigerant line (line set). He took a video and sent it to me. I contacted Thomas immediately who stated he would speak with his supervisors. MRI urged me to make another insurance claim for consequential damage. I did not want to make another claim but reluctantly allowed them to. Chloe contacted the insurance company and stated falsely that my original line set was installed incorrectly. I was surprised because MRI did not come out to inspect the line set. I was denied the claim and General Manager Ashley Nichols wants me to contact MIA regarding the denial. The technician who installed the AC unit said in his 30 years he has installed thousands of line sets and my line set had been installed correctly. He cut out and provided me with the punctured line set that had to be replaced. MRI said I should have had a metal plate above the line set to prevent punctures. I checked with my County office, and they said they do not require a metal plate as MRI stated. I had to pay $2603 for the new line set install plus I had to purchase fans in the summer. I was not able to stay in my home, despite the fans. Prior to the discovery of the punctured line set, I made an application for a loan in January 2022 to replace my AC as it was old and not functioning to its full capacity in 2021. I was referred to apply for a grant for the replacement of my boiler or AC and the AC was approved September 13, 2022. The install was in December 2022. MRI stated that I could have just gotten a grant for the line set and not the AC. When I applied for the grant, I had no idea the line set had been punctured by MRI in Nov 2021. My AC was over 26 years old and not functioning properly, so I would not have thought to ask for a grant for the line set. In addition, a contractor came to my home in Jan 2023 who stated that when MRI removed the plywood, they should have seen the line set and should have marked that area to prevent any damage. Therefore, it is negligent on their part. MRI has placed the burden on me for getting my money. It is very hard on me since my illness causes unpredictable relapses that leave me weak, dizzy, and fatigue. Sometimes I cannot function for weeks. They have caused me stress requiring me to do the work to get reimbursed for their subcontractor's mistake. They refuse to get the money from the subcontractor who made many mistakes on my project, and they said the only way they can go to their insurance company is for me to file a complaint with MIA. I don't understand all this. They caused the damage; they should pay me directly. I had to stop working and live on a fixed income. I cannot afford to give away $2603+. I have lots of documentation supporting my experience. read more