The technicians who cleaned our gutters were professional, polite, knowledgeable and responsive i…read morewould recommend Isian Glenn and Marcis Newby if you need this work done.

I am so happy with my new windows, and especially with my new sliding glass door installed my…read moreAmerican Home Contractors last week. For the first time I realize I had been hearing a fair amount of outside noise (which I'd apparently gotten used to), because these windows/doors are soundproof; now I don't hear anything at all from outside! And even better, the windows are easy to open, and my sliding glass doors actually slide well in the track, and are not shaking and drafty when it's windy outside -- major improvements from my old, builder-grade, 20+ year-old windows/sliding door. Further, the service crew was excellent -- careful, kind, professional, efficient, and they cleaned up everything afterwards. Roger, the foreman, has been doing this work for almost 30 years, and Jose, who single-handedly carried in/out the windows/doors, has been doing this work for 10+ years. I didn't get the name of the quiet third service person who was mostly outside and on the ladders, also very efficient. fyi, they did mention that working on the 4th floor of our condos from ladders was a bit more challenging as the original builder-grade windows had been made to fit by being packed/taped in place from the outside, which necessitated them having to actually break some of the glass to be able to pull the old windows out. But they did it - and did it well. Finally, Shaun, the project manager who gave me my estimate and oversaw the project from estimate, HOA approval process, to completion, was great. Highly recommended.

Charm City Roofing are very professional from first call to completion of job! They are very…read moremeticulous with their work taking all details into consideration. All questions are answered completely & patiently w/o making you feel like your questions are silly. They clean the job site up when done and the owner even makes his visits to properties. The price and professionalism make the whole process from 1st call to completion very easy. I would highly recommend them.

TL;DR: Poor communication throughout the entire process, poor installation that has caused issues…read moreyears later, subcontractors were used without proper oversight, the job site was left messy, and their mistakes became our financial responsibility I wasn't planning on writing a review because I just wanted to move on from our experience with Charm City Roofing, but unfortunately, our roof continues to cause problems years later. We had a new roof installed by Charm City Roofing at the end of 2023 because the company had excellent reviews and they were reasonable cost. We have a pretty simple duplex so we expected the process to be straightforward. Unfortunately, what should have been an easy roofing project turned into a frustrating and ongoing ordeal that we are still dealing with years later. During the installation, the workers left 20+ roofing nails scattered around our property, with at least half of them near our 2 year old daughter's sandbox. They broke a PVC pipe (sewer backflow pipe) that stuck out of the ground near the house that they later had to come back and fix. Additionally, they cut into the wrong side of our attic while installing solar tunnels that also had to be patched up later due to a lack of communication with workers. We planned to finish our attic in the future and were assured by Darius that a roof exhaust fan would provide sufficient airflow and that soffit ventilation would be "overkill." It was communicated with the company that the attic would be finished in the future, and that we did not expect an exhaust fan to automatically turn it into a livable space. Two months later, we discovered that the underside of the attic roof directly above our daughter's bedroom was now covered in mold due to a lack of air flow. After multiple missed appointments (there were approximately 5 total over the course of the entire ordeal, resulting in wasting at least 3 PTO days) and failed attempts to get someone out to inspect the issue, they finally came to look at it. They then told us we actually would need soffit ventilation and that WE would have to pay to fix the problem. While they were fixing their mistake, the owner informed us that the roof had actually been installed by third party contractors. After correcting those issues, several months later our duplex neighbor noticed water leaking into her closet, something she had never experienced before. She hired another roofer, who found that Charm City Roofing had failed to install proper flashing between the two roofs which required additional repairs. Now, more than two years later, we are still discovering new issues. We are currently getting water leakage near our chimney due to large gaps between the plywood and poor sealing, which we will also now need to fix. Once again we continue to be chasing repairs and trying to correct issues that should have been addressed during the original installation. If you read this far, I think you can see why we don't recommend Charm City Roofing.

It was a bit hard to get the proposal, in two ways. First the salesman was very long winded. I…read moreknow he was explaining their product but it was totally unnecessary. I even asked him go get to the point. Then once we got the info they were almost 12,000 over the other but WITH similar products. They have to much overhead. I asked for the cost if they needed to take up the plywood for the entire roof. That but was extremely low.

am beyond livid right now. I have an 8-week-old newborn at home and have gone out of my way to put…read moreup clear signs so people don't knock or ring the doorbell. I have a dog, and he barks every time someone knocks, which inevitably wakes the baby. I have a sign directly on my doorbell and a massive 'No Soliciting' sign in my yard, yet this company ignores both. I have security footage of a representative from this company walking up to my door, looking directly at my sign, reading it, and choosing to knock anyway. If this is how their employees are trained to treat property owners and ignore basic requests, I can only imagine what they would ignore during an actual home renovation project. There is zero respect for property here. I will never recommend a company that blatantly disregards the signs and boundaries of a homeowner. Avoid them if you value respect and professionalism.

IT was fast and furious- they came in like gangbusters. I…read moreliked their style of communication, which is extremely important with so many details. They went above and beyond to make my place amazing.

When I was looking for a company to do some much needed work to the exterior of my house, I knew I…read morewanted it to be a local one but beyond that, I had no idea what other sort of credentials I should pay attention to. But then I spoke to Valerie and she is just so warm and friendly that I immediately got the best vibes. Wes and his partner then came out to do a free consultation to evaluate a few projects I needed done and were nice enough to give me different quotes for each. As someone who has to do proposals for their job, I can appreciate how tedious this step is and so I really appreciate that small gesture! The quotes were fair and reasonable and as soon as I signed off, the work was scheduled instantly. One thing that really stuck out to me, aside from the frequent updates from my girl, Valerie was when Wes called me to ask about HOA regulations for the railing I had replaced, as he noticed that all of the houses in my neighborhood (because he drove around to look on his own accord!) hafnd a different railing that I ordered. He wanted to bring it to my attention so I did not end up paying a ton of money for work that my HOA could potentially make me redo. I just think that is a the kind of service that builds trust. The work they did was fantastic. Any concern I had was quickly addressed and taken care of. I honestly could not have asked for anything more and they will definitely be my very first call for any and all future home projects!

Extremely responsive and thorough high-quality work. Owner, supervisor and work-crew genuinely…read morecared about delivering great service. I would recommend and use them again.

Quick to respond to my request for service, and the roof/gutter work was done quickly and at a…read morereasonable price. High quality work. and workers were respectful my property. Jerry M.