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    Charm City Roofing

    4.1 (35 reviews)
    Open 9:00 am - 12:00 pm
    Updated 2 months ago

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    Response rate

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    Services - Charm City Roofing

    New roof installation

    Roof repair

    Roof replacement

    3 More Services

    Reroofing

    Siding installation

    Siding replacement

    Charm City Roofing Photos

    Recommended Reviews - Charm City Roofing

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    Reviews With Photos

    Hezi B.

    Editing/Updating: After a discussion with the owner of Charmcity roofing, they helped to ask a HVAC contractor to come and fixed the issue and reimbursed the repair cost. I appreciate that. The work they are doing is great, and I had no issues in the past years on their job. I am changing the review to reflect this update. ------------------------------------------------------ When I brought this to the roofer's attention, I was surprised by their response. Rather than calmly discussing how we might resolve the issue, they replied that I was trying to "extort" them simply for asking for reimbursement. They refused to consider even partial responsibility and instead blamed the HVAC installation. In my view, the mark of a good contractor isn't just how well they do the job when everything goes right -- it's how they respond when complications arise. Construction projects are complex, and sometimes responsibility can be shared or unclear. I realize that this is a difficult situation and am not saying that the HVAC company isn't at fault, BUT a good contractor should be willing to approach those conversations with professionalism, understanding, and respect (...all of which they claim in their email but I'm attaching their reply here so you can judge for yourself if it's true). I had used this company in the past and even recommended them to neighbors, but after this incident, I can no longer do so in good faith. Also want to alert others considering this company - if you have anything of value such as a HVAC pipe running through your attic, be care that they will not cover any damages.

    Open area for water to penetrate
    Josiah J.

    After 2 roof installations I can no longer recommend this company. In my most recent roof replacement, Charm City Roofing showed lack of professionalism and knowledge. I had my roof replaced, new gutter installed and some other things completed. I'll start with some positives first... the roofers came the day we scheduled and completed the install and the scope of work in 1.5 days. They also cleaned up relatively nicely! That's where my praises end. I've never really been compelled to write a review but after CCR fumbled our situation and show their lack of incompetence making it right I had to. Here's our experience. After the job was completed they sent the invoice and pictures of the job, pretty standard for this job. I could tell by the pictures some things were a little off. They also were further away shots so it didn't show the up close details. I could tell even by there pictures that the roofing seems were sloppy. I don't think it would have leaked or anything. But when you're spending over 10k for something you hope the product was produced with pride. I decided to climb on the roof and check things out for myself. When doing so my suspicions when correct. It was an overall messy install. But the thing that I also noticed also while I was up there was MY NEW GUTTER WAS INSTALLED INCORRECTLY. On this rowhome they installed a 6in gutter sloped opposite to the downspout. And it just so happened it rained the day before... you guessed it, a few inches of rain sat in the gutter sitting stagnant. I get it, mistakes happen etc etc etc. people can use poor judgement. What I can't get over how they handled fixing it. They came out an additional 2 times before the gutter was corrected. They also "fixed" the sloppy seems by caking some silicon compound on the messy spots making it look even worst. The first time they came after completion to fix the gutter they realized the gutter they installed was too big for my house. You see, we have a vent pipe running up the back on the home that bows out near the gutter to allow space. They fit a gutter too big for the space and it really should have been a 5in gutter. Upon this discovery I thought, "Why did the first gutter (the 6in one) get installed if it didn't fit and it slopped the wrong way?" No one seemed to know this answer. They also didn't have the materials the fix it in the first visit back. So I need to schedule again, further wasting more of my time, for the roofer to return. The second time out the gutter was downsized to 5in and fixed completely. The office response to the whole situation was aggravating. They never once apologized or owned up to the fact that they make a mistake. Saying "I'm sorry" goes a long way. They adopted the tone that this was normal and that I was more so bothering them with the concerns I raised. In the end I finally said "What does your business do in situations like this to fix them (make it right with the customer) after it didn't go to plan." This was my last ditch effort for them to apologize and maybe credit back a small amount... I'm talking a 100-200$. After all we just wasted hours of our time communicating with the office and physically looking over their work. I never once demanded anything and I truly gave them every chance to make it right before I reviewed them. They responded back saying we fixed the problem and fulfilled the project work, pay us. Bad business practices if you ask me. Their below average work doesn't stop there! Back in 2021 they installed my first roof on a rental property in Canton. They came out multiple times after the work was completed too to fix problems. I'll keep this short since it was a past project. New roof and added skylight. Skylight leaked... had to return. Skylight leaked again... returned and fixed. Contractor dropped a ladder on neighbors awning and tried to cover up damage. They eventually replaced it. Placed a new exhaust vent on roof rafter so it was blocked. Returned and moved it over. From my 2 experiences with CCR they have a legacy of poor workmanship and lack of ownership.

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    30 days ago

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    11 months ago

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    Cianna M.

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    6 months ago

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    4 months ago

    We replaced our house and garage roof. Value and quality were great! Very happy with the replacement.

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    10 months ago

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    5 months ago

    Replaced roof on rowhouse. Did a great one-day job. Used them twice now and not disappointed!

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    1 year ago

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    Cianna M.

    Thank you for choosing us, Alex! I'm glad we were able to help :)

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    Ask the Community - Charm City Roofing

    Is this business licensed, and have workers comp.?

    Good question! We are absolutely licensed, insured, and we have workers comp.

    Don’t See Your Question? Ask Away!

    Review Highlights - Charm City Roofing

    Choosing Charm City Roofing, represented by Mac Falby, for our roofing needs was an outstanding decision.

    Mentioned in 9 reviews

    Read more highlights

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    I needed new windows and new sliding glass doors. The previous owners of our appartment had put in…read morethe cheapest possible units with the cheapest possible labor. With regards to the heating of our home, the windows were no better than screens. I reached out, looking for windows and installers. I had a few people come in and estimate the job. None of them impressed me until Greg from Windows on Washington came over. He walked me through several options and explained how the windows they used were manufactured and why. Windows on Washington got the job. My windows and my doors were being manufactured. So they sent out a wonderful gentleman to get the final accurate measurements. Great guy. After that, communication was wonderful as were were assessed of the stage we were in. This included when we got the email and calls explaining that, since we were on a higher floor, they needed to bring in some equipment to lift the new doors up to our balcony. No surprises. Installation day was amazing as Joon and his team came in, got everything into place, and cleaned up the areas to better than when they got here. Joon then went over the features on our windows and even explained how we get to and clean the outsides of the glass. Wonderful man and amazing team. Since then, we have gotten copies of our warranty and the guarantees. And the company has reached out twice to ask if we have any questions and to ensure that we are happy with our windows. We are. We are very happy with our windows. Almost as happy as we are with the people who got them into our home.

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    Winfield Builders

    Winfield Builders

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    I hired Winfield Builders to replace two old skylights in my Rockville home, and Zach and his team…read morewent above and beyond. My project was complicated because my 1980s drywall shafts were the wrong size for modern solar blinds. Instead of just "making it work" or creating a huge mess with drywall dust, Zach proposed a brilliant custom solution: building a clean birch veneer box with custom trim. It looks stunning and kept my house completely dust-free. What impressed me most was Zach's integrity. During the install, a small piece of my old plastic molding snapped. Instead of ignoring it, Zach took full ownership and replaced the trim on both skylights with upgraded foam-backed wood molding at his own expense to ensure everything was airtight and uniform. It is not a simple fix but an upgrade, for free. See the attached before/after pictures and the broken plastic. Like most customers, I contacted a few contractors before selecting Winfield Builders. Their price is VERY reasonable, and the communication through Yelp was professional and transparent. It is rare to find a contractor who cares this much about the details. If you want a crew that is honest, skilled, and delivers a beautiful finish, call Zach. 1000% recommendation!

    I've hired Winfield Builders twice, once to replace my roof in summer 2021 and again in summer 2022…read moreto replace my gutters. Zach made a strong impression from the start--when he came out to inspect my roof and I told him of a problem area, he went up on the roof to look at it! Replacing the roof took only one day, the crew arrived early and worked very hard. I also had the gutters replaced, opting for 6" gutters. The larger size has made a huge difference, as they're less likely to get clogged. My home is in good shape thanks to Winfield Builders!

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    I am so happy with my new windows, and especially with my new sliding glass door installed my…read moreAmerican Home Contractors last week. For the first time I realize I had been hearing a fair amount of outside noise (which I'd apparently gotten used to), because these windows/doors are soundproof; now I don't hear anything at all from outside! And even better, the windows are easy to open, and my sliding glass doors actually slide well in the track, and are not shaking and drafty when it's windy outside -- major improvements from my old, builder-grade, 20+ year-old windows/sliding door. Further, the service crew was excellent -- careful, kind, professional, efficient, and they cleaned up everything afterwards. Roger, the foreman, has been doing this work for almost 30 years, and Jose, who single-handedly carried in/out the windows/doors, has been doing this work for 10+ years. I didn't get the name of the quiet third service person who was mostly outside and on the ladders, also very efficient. fyi, they did mention that working on the 4th floor of our condos from ladders was a bit more challenging as the original builder-grade windows had been made to fit by being packed/taped in place from the outside, which necessitated them having to actually break some of the glass to be able to pull the old windows out. But they did it - and did it well. Finally, Shaun, the project manager who gave me my estimate and oversaw the project from estimate, HOA approval process, to completion, was great. Highly recommended.

    I had squirrels getting into my attic from an opening they made on my roof. My technician Isiah G…read more came over and assessed the situation and closed the opening right away. I thought he was going to find the opening and schedule me for a later date to fix it. To my surprise it was done ASAP. I'm so happy he was able to assist in me evicting the furry squatters also known as Sasha the squirrel and her friends.

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    Had a great experience with Zen Windows. We had been wanting to change our windows for a long time…read moredue to the noise from 270. We were putting it off because I was tired of companies calling and emailing non stop after giving a quote. Zen Windows called me once, they gave me an estimate, and then we decided to book with them. They didn't call nonstop until we decided - they gave us time to think. The process was so easy and they did an awesome job installing. The sound has been lowered SIGNIFICANTLY. Would recommend to anyone!!

    Charm City Roofing - roofing - Updated May 2026

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