We ordered my birthday cake from Frost on the day-of. I didn't expect anyone to have a cake ready, but since they freeze theirs, I was able to order a carrot cake with customizations. I had eaten cupcakes at Frost before and remembered enjoying them, but the carrot cake was out of this world! So moist and flavorful - it didn't last long. Highly recommend Frost for special occasions! read more

Frost Bake Shop - Patisserie/Cake Shop Near Me - Collierville, Tennessee

We ordered: Two Giant chocolate chip cookie Caramel cupcake Carrot cake cupcake And the carrot cake absolutely stole the show! The cake itself was incredibly moist (which is often not found in cupcakes!) and packed full of flavor. But the best part was the frosting! Holy. Moly. I can't wait to come back for one of these!!! My kids loved the chocolate chip cookies and they commented on the generous amount of chocolate chips! They raved about how good these were. My son got the caramel cupcake and halfway through he had to scrape off the icing because it was *so* sweet with such a strong caramel flavor. (I tried it and it was too much!) He said the cupcake itself sans icing was really good. He would not order it again. The employee working the counter was attentive and seeing as we were the only patrons at the time helped us in a super timely manor! The store itself is nice and clean with ample seating options if you'd like to eat your treats in the store as we did. The packaging for each item was extremely well done and appreciated. Overall-- would highly recommend if you've got a sweet tooth! Especially their carrot cake cupcake! read more

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My first cake!! Oh myyyy!!! (My words may not convey the experience, but I will try!) Picked up a scrumptious vanilla cake with a decadent cream cheese icing! It was literally a multi-senses experience!! First it appealed to the eyes. Had a simple yet elegant greeting scribed perfectly. The first cut was surprisingly smooth! Firm and sooooo moist-it was unbelievable!! It sat on the plate and looked like a piece of art, but the pièce de résistance was the icing light sweet and complimentary to the cake itself! Everyone enjoyed it immensely! I will definitely procure my next celebration cake from Frost Bake Shop. They have 3 locations so there is one probably near you!! read more

Went here recently and had the best experience! The service was fast, the sweet treats were delicious, and it smelled great in there! Given that it is a bake shop, the scent still added to the great experience my nephew and I had. read more

I ordered the Mississippi Mud Brownie, the Butter Bar, the Oatmeal Cookie Sandwich, the Chocolate Chip Cookie Sandwich and 3 different cupcakes, all for about $23. Nothing was note worthy. The oatmeal cookie sandwich had shredded coconut it in, which wasn't expected nor good. The mud brownie was nothing but sugar, I could barely taste the chocolate over the sugar. The chocolate chip cookie sandwich was also just too sweet. The verdict is still out on the cupcakes since I bought those for someone else. I did like the portion sizes as most of their items are small, so we didn't feel bad over getting several different things to sample. The service was fast and friendly and the atmosphere was cute and inviting but those things alone would not make me want to go back. read more

Frost Bake Shop - Butter bar - Patisserie/Cake Shop Near Me - Collierville, Tennessee

My husband got me a chocolate cake from here for my birthday. I loved how beautiful it looked with the sparkle added to it. And of course the cake itself was delicious. It was moist and layered with frosting throughout. read more

Frost Bake Shop - Chocolate - Patisserie/Cake Shop Near Me - Collierville, Tennessee

We used Frost Collierville for our wedding cake and it was perfect! Everyone loved it! We just went with a traditional vanilla cake with buttercream. I gave them one of our invitations to reference for flowers. I wanted all frosting - no real or fake flowers. They did a wonderful job! We got so many compliments from guests and it was delicious. No leftovers sadly! read more

Frost Bake Shop - Patisserie/Cake Shop Near Me - Collierville, Tennessee

We got a German chocolate cupcake. My kid said it was awesome but almost too moist if that's even possible. I wouldn't know since I only got a crumb because my kid whoofed down the entire cupcake. The crumb was good though. The cupcakes are on the smaller side from what I've seen in other bakeries or cupcake shops. The Staff seemed pleasant and they had a good selection including cakes to go. read more

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I had the best experience at frost the other day. Me and my friend Gladys had it get a last minute birthday cake for my grandson and frost had it made already! We got a good cake in under 20 minutes! The place was clean and the I was in and out very fast. Super efficient! read more

I've been to this bakery shop many times, but today felt extra special because of the tender care by the employee named Luke. That guy will make any company succeed! They always greet with a smile and the shop looks very nice inside. Of course, their pastries are tasty... especially that red velvet! read more

Expensive but good. Large selection. Very friendly service. I can't afford to go a lot, but wife likes ves surprises from here.

Their cakes and cookies are so good and fresh! We live 30 minutes away but the drive is so worth it. The last time I went, the lady behind the counter was so nice and her service was exceptional! Even though I bought a lot, I still felt like I should've got more when I get home because my family always eats it up fast. read more

Luke exemplified the highest standard of care and patience, when dealing with some of the most difficult customers I've experienced in a long time! He didn't seem bothered by their indecisiveness and smiled throughout the entire transaction! He represents what customer service should be. read more

I still like this place but since I've cut down on sweets I don't come as often but it's always great when I do! I dropped by and got a few things recently. Teachers get a discount and you get a free cupcake on your birthday! My favorite frosting is the Memphis Cream. Hubby liked the frost bite strawberry but not so much he had to return for it. To Try: Cupcake: Tiramisu Cupcake: Lemon Cupcake: Oreo Brownie: Chocolate Cookies: All Bar: Mississippi Mud Bar: Lemon Loved: - Cupcake: Cinnamon   - Cupcake: Memphis Cream - Cupcake: Strawberry with Lemon Frosting Liked: - Cupcake: Chocolate - Cupcake: Coconut - Cupcake: Strawberry - Frost Bites: Strawberry Ok: - Brownie: Gluten Free Nutella (melty) - Cookie: Gooey Chocolate - Cupcake: Caramel - Cupcake: German Chocolate - Cupcake: Salted Caramel (hubby liked) - Frost Bites: Chocolate Disliked: - Cake: Chocolate with Raspberry Gan read more

Frost Bake Shop - a display of chocolate frosted fruit bites - Patisserie/Cake Shop Near Me - Collierville, Tennessee

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Great place, nice people working there and the products are amazing. So happy they have a place in Collierville.

I received a delightful surprise from a sister-in-law; she sneakily asked what kind of cakes my mom baked as a kid, and what was my favorite? Emphatically I mentioned my mom's bundt Banana Nut cake! So what arrived in my birthday mix of cupcakes! The one and-only Memphis Cream flavor! I learned of this awesome bakery shortly before leaving the mid-South! The morning of my birthday she picked up a dozen of the Best-Of flavors for me to share and sample! Hands down, the Memphis Cream is my favorite; the intermingling of banana, chocolate and cream cheese, with a hint of peanut butter and lavishly drizzled with chocolate ganache? I'm tempted to pivot and drive back just to pick up a bunch of cupcakes or even the full-on cake version! As you can see in my picture attached, there are other flavors and I did get to share all of them, as they are quite rich and decadent. Have some coffee ready or a tall, cold glass of milk (or plant-based dairy substitute) along side these beauties! I'd love to visit the Collierville store, but the pictures from their website as well as their Facebook profile will do! If it's as colorful and whimsical as the pictures, I'll bump up that additional star! read more

Frost Bake Shop - Birthday cupcake tray (sorry for the glare on the new sticker, featuring the new Lakeland location) - Patisserie/Cake Shop Near Me - Collierville, Tennessee

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Frost makes one nice coconut cake! Crumbly and moist, it was perfect for my dad's 75th birthday. Even a stoic can't help falling for edible sparkles. Place always seems busy, which says something. Highly recommended read more

Frost Bake Shop - Real deal - Patisserie/Cake Shop Near Me - Collierville, Tennessee

Ordered a customized cake for my baby girl's first birthday and I provided the reference image to Frost team. When I saw the charges- $150 for cake and $140 for customization I really thought Frost will come closer to my reference image and I paid the amount with out a doubt. To my surprise they used very dark and crazy bright colors instead of lighter ones that have on the reference image. Agree that Frost makes great cakes but, it has not met my expectations. Checking the flowers they made on the cake when compared to the reference image I immediately realized some intern successfully completed the practice. Common people! I am sorry Frost team- giving one star as the cake tastes good. But, for first birthday and paying that much $ for customization I really expected you will match the reference image or at least try to come closer. But, you missed by a mile! Here is the comparison of the images ( I asked no need to do hanging butterflies and you listened to me and that's it). I should have known customization is just a name sake thing, its the customer own itching to spend more money and the seller fancy way to charge more $ from the customer. If you are doing things on your own in the end just inform customers when taking an order that the final output will not match your expectations- do you still want to place an order! Kindly come up with a good story after reviewing the images... am sure that is doable than making a cake. read more

Frost Bake Shop - a three tiered cake and a cake topper - Patisserie/Cake Shop Near Me - Collierville, Tennessee

Oooooooeeey gooooeeeyyy!!! I'm thinking of composing an ode to this place solely because of the ooey gooey offerings! For any baked good needs, be sure to stop in to this place because I basically went on a sampling tour and approve everything. Strawberry cake was moist and the frosting is definitely why they earned their name. They even sell shots of it. The mini cupcakes are decadent, a perfect bite and come in a variety of flavors. The cookies however are the highlight of this location in my opinion. I tried both the chocolate chip sandwich (mouthwatering), but their #1 seller, the ooey gooey, is the showstopper. Chocolate and butter were my favorite flavors but they're all moist and scrumptious. I'm only in town for a visit, but I will not confirm or deny if I may make another trip to this spot before heading out. read more

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Great food. Horrible service. Ill tempered staff who get agitated after one question. I'm sure all of their employees aren't like this, but these two were awful. read more

We came here for a dozen cupcakes, and were very happy with our experience! I feel like the cupcakes are priced perfectly at 2.25 each and $27 for a dozen. They do even taste as good as they look! All of the employees were super helpful during my visit and answered every single question! You should definitely give this place a try! OH and they will put GLITTER on your cupcakes for free! Look how sparkly mine are! read more

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This is my husbands favorite dessert shop. They have his favorite lemon cupcake plus he loves that they are open on a Sunday when most places are closed. They have great COVID precautions in place. They sell whole cakes and slices, cookies, bars, brownies, cake pops and a few other things that I am probably missing. They have a shortbread cookie that is the best in town. Looking for a treat, especially on Sunday, try Frosts. read more

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The best cookies locally in Memphis!! The ooey gooey butter is to die for!!! I love walking in here. I always get greeted and the place is always so clean and smells so sugary!! Prices are reasonable as well. I could eat so many different options from here. Cupcakes, mini pies, cookies, cake, etc. it's all good and fresh! read more

An incredibly moist and scrumptious Chocolate cake! I don't live in Memphis and I found this bakery on Williams and Sonoma. I wanted to order a special cake and decided to give this bakery a try. It is everything it claims and more. It is so moist and yummy. What I really like is that they don't overdo the frosting. The layers inside the cake are thin and still generous on the outside of the cake but not overwhelming. So many cakes online and in bakeries overdo the frosting and the ratio of frosting to cake is out of balance for me. This scrumptious cake is like milk chocolate, not too strong. Like a 5 out of 10 if dark chocolate was a 10 in rich flavor. But this cake is a 10 out of 10! For presentation, taste, moistness and texture! I enjoyed it so much I ordered two for gifts at Christmas. The next cake I'm going to try for myself will be German chocolate and red velvet. Dear bakery owners if by any chance you need a new cake, will you consider chocolate cake with white frosting either whip cream or butter cream? I would just love that!! Thank you for making such delicious cakes I am your newest customer and a big fan!! read more

Frost Bake Shop - PURE HEAVEN, very moist!! - Patisserie/Cake Shop Near Me - Collierville, Tennessee

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The Neapolitan mini cupcake trio. This is a treat to satisfy the sweetest craving. Tender and feather-light, with the perfect ratio of cake to frosting. These babies are faultless. Ephemeral but transcendent. 100% pure bliss. Glistening buttercream adorns the most delicate cake I have ever encountered. Warning! : There will be crumbs. Loads of 'em. So don't try eating these in your car. I'm not a cake person; as a child I would scrap the frosting off of birthday cakes, and even then I would still be unable to finish the slice unless I could bury it in ice cream or a glug of milk. But these lil dulcet cuties have me thinking that I've been missing out on something very special. Thank you, Frost. read more

Frost Bake Shop - Patisserie/Cake Shop Near Me - Collierville, Tennessee

Chocolate icing on chocolate cake- There is more than double the frosting on a piece of cake than what is inside. Everyone at the party felt sick to their stomach when they finished their cake. I scraped all my icing off & was left with a miniature piece of cake. Please stop only focusing on beauty. I doubt the owner or employees eat the cakes themselves or they would change things up. read more

Great place to order or simply walk in for a great birthday cake! I went in on a Sunday afternoon and requested a small cake for my daughter's birthday. They even added the birthday message in the colors of my choice with silver and gold sprinkles! Professional Prompt and Awesome service. The cake was delicious and just enough for a small family celebration! Thanks Frost. You made this a very easy process. read more

Frost Bake Shop - Small Red Velvet Cake with Cream Cheese Frosting - Patisserie/Cake Shop Near Me - Collierville, Tennessee

I bought a cheesecake for my wife's birthday. After eating 4 slices, we found a long hair in one of the slices. We contacted the store and spoke with the manager. We told him, we had eaten a little less than half of the cheesecake before we found the hair. He said for us to come in with a picture and or the hair still in the cake and he would give us a full refund. Due to the weather, we were having in this area, he said, for us to come in once the roads were safe to travel, which was five days after speaking with him on the phone. When we were finally able to make it back to the store, the woman running the store refused to give us a full refund. She made up multiple excuses to not give us a full refund. Being that almost half the cheesecake was eaten, even after we told her that we had told the manager that on the front end, and the other excuse was that it took us more than several days to bring the cake back, even though she was very aware of the weather that we had been having, which kept us from getting to the store. Long story short, she only refunded us back half of the cost. This was a $40 cheesecake, and she is willing to lose several customers by not refunding us the full amount. I guess these managers don't understand that by not doing the right thing, can cost them money in the long run. So I'm assuming it's more important for this lady to not refund us the other $20 and take the risk of losing three, four, etc. customers which, in essence is causing her way more than $20.00. P.S. The woman did offer us a store credit, but we reminded her that the manager promised us a full refund, because we did not want to purchase anything else from that store after what we went through. read more

Can't go wrong. Finest quality in desserts and staff. You get what you pay for. Great for special occasions!

Love the cupcakes. Always hard to decide. My favorite location is Laurelwood. Great customer service. Thanks.

Love Frost!! I go so much they know me personally !! They are always friendly, they have awesome desserts, and my treats are always yummy. Frost Bake Shop rocks!! read more

I LOVE Frost! My daughter, while away at college, would request the ooey, gooey butter bars. I always go to Frost and they specially wrap cookies for her fiends and get my box packed and ready to ship! My daughter is so super excited when she get a Frost box, as are her friends, when she decides to share, LOL! The staff is always smiling and helpful. One of my favorite places!! read more

Love this place! Cupcakes are just the best. Love how it doesn't have a lot of sugar like how other bake shops just add so much sugar and fondue with can make it really hard to eat knowing that your eating a lot of sugar. Always get my cakes from here and would TOTALLY recommend this place to anyone! read more

If you know me you know that I love sweets! Well Frost Bake Shop knows sweets!!!!!! This was my first time at this location and I was impressed by the size of the store front. This location appeared to be a bit bigger than their East Memphis location. Just like their East Memphis Location the inside is so cute and colorful. I love the wall decor, it is truly so inviting. Plus I have to agree with my friend Sam as I became happy the moment I walked into the store. As for customer service, the staff were very friendly and helpful. Today was a special day as it is Elvis's birthday and they had their Memphis Cream Cupcake ( banana cake with peanut butter cream cheese frosting topped with chocolate ganache) on sale for $1.08. So of course I ordered one of those along with their delicious chocolate chip & vanilla sandwich cookies. With regards to ordering custom made cakes, you can schedule an appointment at this location to meet with a manager and discuss/order the speciality cake you would like. All in all, frost makes pure deliciousness. I cannot wait to go back to try some other items as well as special order cakes for upcoming events. read more

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Memphis cream cake, macadamia butter cookies, yum! This place has a very nice selection of really nice baked goods from the mini cup cakes to the cakes no matter what the size or shape The place is immaculate and the people as well as atmosphere is very cheery and upbeat. It's difficult to make a choice from all the great selections but I am just so happy that a really modern and outstanding bakery like this has come to my little burg. Give them a try, you will be glad you did! read more

long story short 3rd time they have messed up my cakes that I pay way too much money for. For a birthday party I ordered a strawberry cake and I got a vanilla with chocolate on the inside.. Thought I'd give them another try. I ordered a bridal shower cake, and I even sent them a picture (second picture) of what I wanted. White cake with gold dots and I asked for the trim to be gold too. The all white cake is what I got, and to add to it a BIG crack on the top. I wouldn't let a cake walk out my door if it looked like this. The girl even told me her ticket said all white, when our ticket says gold trim and dots. I even sent a picture of what I wanted?? Sad, but I need a new bakery. read more

My first time trying Frost was at this new location. It was very clean, spacious and an overall nice place! There's a couple of tables if you want to stay and eat there. All the baked goods look so amazing as you enter. It's so hard to choose! During our first trip we decided to try the cake. We got strawberry and chocolate. They were both truly amazing! The slices are very big! The cake is the right amount of sweet and moist. They add the right amount of frosting unlike a lot of places which add TOO much. I'm looking forward to going back to try more cake flavors and the cookies. Definitely make this your preferred dessert spot. read more

Frost Bake Shop - Slice of strawberry cake. Pure perfection! - Patisserie/Cake Shop Near Me - Collierville, Tennessee

This place is amazing! There has got to be an old woman in an apron who lives in the kitchen and makes all of the fabulous items that are in the display case!! I came with a friend and my partner and we had a variety of sugary, buttery goodness! From the ooey gooey butter and chocolate cookies, to the lemon bars to regular chocolate chip cookies everything was delicious!! We were able to sample the German chocolate cake and it was absolutely amazing! I am going back on Saturday to have a whole slice of it!! Definitely worth a visit!!! read more

Frost Bake Shop - Delicious - Patisserie/Cake Shop Near Me - Collierville, Tennessee

Tasty cakes but people who worked there could have been more accommodating. Odered 2 full cakes. The strawberry was good and the Memphis was interesting. read more

For my grandson's birthday he ask for a strawberry cake. I had heard people rave about Frost Bake shop but never had been to their business. Well I ordered the cake over the phone for our family get together. The hit of the party was the cake. It was fresh with strawberries. The icing was fabulous. From this day forth, Frost will be my go to bakery. Everything behind the glass case looked awesome. Looking forward to another get together but plan on cupcakes and cookies this week. Totally an outstanding bakery. read more