This gentleman came out in -15 degree weather, helped me start my car. Excellent customer service!read more

After utter failure at the Ford dealership and refusals by the freestanding repair shops, I…read morecontacted Renfro's to see if he would repair the transmission cable on my 1996 Ford Ranger. I had purchased a replacement part that I hoped would work. Well, this eager young man was there in a day and made clever modifications to complete the repair without problems. In fact, he made it better than the original design! His charge was ridiculously low, so I gave him a well deserved tip. I give him my highest recommendation.

Reasonable priced. Friendly and professional staff. Provides estimates via text after few questions…read moreby the front staff - which is helpful given my busy schedule; can't always answer the phone.

Their prices were great, in my opinion. I paid 1/3 of what the dealership charged me for the same…read morework. They also found a safety issue, verified with me for correction, and got it done in the time frame provided. Definitely made them my auto shop for my truck.

I went to Eagle River Automotive to get a hole my tire plugged. Service was super fast and easy…read more Cheap as well, only $20! They also were the only place able to get me in right away.

Absolutely unhear of awful. My good friend had her tires rotated and 300 miles later the wheel fell…read moreoff! They told her it was because she didn't have her wheels retorqued. How stupid. I helped her write a letter for a refund (just $138 for a new used wheel) and they didn't even reply. In the letter we stated that if retightening wheel was really necessary to prevent wheels from falling off, there would be thousands of wheels all along the Glenn Highway! $138??? Really??? She could have been killed!!! Come on... Own up to it. The mechanic didn't tighten the lug nuts properly! That is the ONLY explanation!

Holy moly - 1000% agree with the last review that the quotes for work here are astronomical. I have…read morea 2015 Subaru Crosstrek. I ran OBII and knew the transmission was a problem. Given that it is a CVT, I knew I was in for a world of hurt. At A&A, I was charged $400 for a transmission only diagnostic first and foremost. Then I was quoted $15k for a new transmission and vvt solenoid ($11k transmission, $4k solenoid). I wasn't even offered the option of a used, low mileage transmission, and after talking to multiple other mechanics that price for the solenoids is outlandish. New solenoids cost roughly $350, and they're not exceedingly complicated to install. If you do go here, which I would not recommend based on the price of the diagnostic alone, I would recommend asking for a second opinion. There aren't a ton of shops that will rebuild a Subaru transmission, but Proven Auto in Anchorage has been wonderful to work with.

I'm a retired mechanic. Took the wife's Crosstrek in for front and rear brakes. 1850 bucks! I've…read morenever paid a mechanic for services before and never will again. I know what it takes to do this job and it's not worth 800+ in labor. My god man.

Experts , highly recommend for your next vehicle repair. Updated me on potential safety issues with…read moremy vehicle, which were repaired in a timely manner. I'm very satisfied with the service which was performed.

Being new to the area, I really appreciate the honesty of this business. I had my transmission…read moredone, and granted it was an expensive job, but nothing was hidden and when I asked questions it was explained very thoroughly so that I could make an informed decision. These guys don't pussyfoot around, and I love that. There's nothing worse, IMO, than sunshine and smiles being blown at you like you're stupid. These guys know what they're doing. And it was Fast! Thank you GT Automotive

I made an online reservation through the Midas website. When I get to the store, they said that…read morethey don't. . Acted like it was my fault for using the online tool. I went somewhere else.

this place is awful. they have no managerial mindset. drop a truck off for oil change at 8am. they…read moresay they close at 6. i show up at 550 with 4 techs sitting around talking. then they all scramble when I come in. "oh youre up next." of course. I sit here until 6:45 and listen to 5 complaints. not of time but of quality of service. avoid this place. it sucks

Mr. Bretey was fast and extremely helpful. Before coming to his shop, I had called around to all…read morethe Eagle River and Chugiak auto shops for quotes, and Mr. Bretey had the best price. He gave advice on where to, and more importantly, not to purchase parts from after the O2 sensor Napa had sold me had the wrong adapter. He was able to splice the wires and make it work, my truck is running a lot better. I would come to him again. However, he does only accept cash or check, no cards.

I've read a ton of bad press on tire shops so on the advice of one of our new Anchorage friends,…read morethat we trust, we brought our new snow tires to L&M for installation. Other places had us calling them every day for an opening or waiting until the end of November. L&M got us in in three days. We arrived exactly at 3:00 on Tuesday as the snow is just starting. Whew! Maybe it should have been a warning sign when the tech walked back into the office (35 min into our appointment) and asked how he's supposed to work on a BMW when Honda keys are attached to the work order? That took you a half hour??? The super sweet Christine (who makes a killer cheesy potato soup) quickly found our work order and our 3:00pm job now has a 3:45 start. The car was finished in about an hour, as quoted. Plus, at twenty dollars per tire, it would appear a successful visit, thank you to my friend! Wait! Successful up until we were on the road again, approaching Tudor on "C" street. Wobble, wobble and off comes the left rear tire and lodges sideways under the axle. The freakin' tire came clean off! It's Tuesday, 5:00pm rush on our first seriously ice covered road this season. Now we're staring at the Bear Paw bear on the corner with only three functioning wheels on the ground. But thankfully, no one was hurt. Naturally, we called L&M who called a wrecker and carried us back to the shop. At L&M's expense. Having no loaner vehicles, they then sent us home in a cab. Again, on their dime. The following morning our car was first on the rack and all repairs were made. Once more, no charge. In fact, our initial $80 for tire service was refunded and L&M paid for our return cab ride. I spoke to Michael, the owner, and he confirms that they not only double checked/repaired the problem wheel, but they also rechecked the bonehead's (my term, not his) work on the other three. Tragic in some eyes, irresponsible in the eyes of others, inconvenient in mine. Mistakes are made in this world. I get that. This is one area they are not excusable. Burn my steak and you can always make another and we're all good. A serious accident happens due to neglect on my car, that could've have been a catastrophe. One maybe you don't recover from. To sum up. A huge unacceptable mistake was made. But this group bent over backwards to accommodate. They sent the cavalry to rescue us, secured our safe transport home and back then double checked all the work done to the vehicle. They waived all charges and paid all expenses. Equally as important to me is each of them offered a sincere apology even though only one person botched the job. I normally give local businesses a few chances before totally cutting ties. In my book this is a stand up organization that will get my future business and deserves four stars. 10/22

I've been bringing my vehicles to L&M motors for 20 years. Today, I brought my vehicle in for a…read morestandard oil change and was charged $327.48. They charged me $32 a quart for the oil and $54 in labor. The last time I got my oil changed it cost me $170, so I feel like I'm being price gouged. Since the prior owner sold the business, things have gone way downhill there. Take my advice and never bring your vehicle to this place. They don't deserve your business.

Very talented mechanic. His ethic and values supercede any shop, dealer, mechanic in which I have…read moreever encountered. His detail is profound and the work he provides is invaluable. I will, be turning to him for all of my future mechanic needs. Thank you, Robert.

Had a problem with my 2008 diesel truck going through Eagle River and was lucky enough to find…read moreRobert. At the end of the day and I could tell he was going somewhere else but took the time to come help me. GREAT GUY and HONEST. Please give him some work, you won't regret it!!

I purchased a new Toro lawnmower that was shutting down after starting and then would not restart…read more The place I bought it from was no help and said to take it here as they are a Toro authorized service provider. I called and explained my problem, the owner said to bring it in. He looked at it and was able to fix the problem right then and there. His customer service was excellent- it is obvious he takes pride in his work. He answered all my questions and it was wonderful he took the time to deal with an issue that the seller would not. The whole experience was very positive and I will make the drive to ER for future service needs.

Last summer I needed a replacement grass catcher bag for my Honda engined lawn mower. I lost the…read moreoriginal bag when we moved into our in custom built home. I spoke with John the owner and he said take a picture of your mower and I think we can fix you up. He is ex-Army paratrooper and full of energy. He had a replacement catcher almost brand new fo $20 bucks. He s very busy guy but very kind and customer oriented. He treated this disabled Army pilot with respect and thanked me for my service. There is an incredible inventory of used and repaired gas engine powered equipment of all kinds. I would be amazed if he doesn't have what you need in the way of parts, service and repairs. Folks who complain about this business probably have unreasonable expectations such as repairs of seasonal equipment. Obviously you might have a bit of a wait. Plan ahead !! Thank you Eagle River Small Engine Repair! CWO Michael Stanton retired US Army Aviation Wasilla