I purchased a new Toro lawnmower that was shutting down after starting and then would not restart. The place I bought it from was no help and said to take it here as they are a Toro authorized service provider. I called and explained my problem, the owner said to bring it in. He looked at it and was able to fix the problem right then and there. His customer service was excellent- it is obvious he takes pride in his work. He answered all my questions and it was wonderful he took the time to deal with an issue that the seller would not. The whole experience was very positive and I will make the drive to ER for future service needs. read more

Last summer I needed a replacement grass catcher bag for my Honda engined lawn mower. I lost the original bag when we moved into our in custom built home. I spoke with John the owner and he said take a picture of your mower and I think we can fix you up. He is ex-Army paratrooper and full of energy. He had a replacement catcher almost brand new fo $20 bucks. He s very busy guy but very kind and customer oriented. He treated this disabled Army pilot with respect and thanked me for my service. There is an incredible inventory of used and repaired gas engine powered equipment of all kinds. I would be amazed if he doesn't have what you need in the way of parts, service and repairs. Folks who complain about this business probably have unreasonable expectations such as repairs of seasonal equipment. Obviously you might have a bit of a wait. Plan ahead !! Thank you Eagle River Small Engine Repair! CWO Michael Stanton retired US Army Aviation Wasilla read more

Excellent service! Promised in 2 days and finished same day. Lawn mower sharpening and tuneup. Our mower works great and getting it back clean was an appreciated touch. Highly recommend!! read more

this shop totally ruin my snowblower,by disconnecting important safety features, how this business got to be an authorized toro repair shop is beyond me read more

I just picked up my snowblower. For $100 it is repaired with a guarantee that goes with the service. I called two other places before I found eagle river small engine repair and they told me to either take my snowblower to the dump or they would take it for parts, But I needed to just buy a new snowblower. Obviously I'm very happy with the service from Eagle River Small Engine Repair and enthusiastically recommend The company to others. read more

They're definitely overwhelmed this summer. Not too organized in the office, not enough staff to sharpen and repair the equipment. We dropped off a chainsaw to have it sharpened. It took two weeks, and it wasn't done. When I dropped it off, when we called, and when we came to pick it up we were always told "the owner's at the bank". He can stay there. Find another place folks. If he does get it done, it's done fairly well. read more

This is the 1st Yelp Review I've written. I'm only writing because I don't think the other reviews I read tell a complete story. I live in Anchorage and the folks I normally went to for my lawn mower maintenance had to relocate and were out of business.... and my machine would not start. I drove out to Eagle River because they were the only game in town... the other Small Engine Repair in Anchorage also closed shop. John, the owner in Eagle River, was great. He said come back in two days and I'll have machine gone over, sharpened, and starting. In two days my old (maybe 30 years old) mower was ready and fixed and I was treated and billed fairly. Not the end of the story. Two weeks later the mower was making noise and not starting. I took it back to Eagle River Small Engine Repair and John immediately saw the problem. Metal under the mower was all twisted from age and abuse. John offered to return every dime I put into it and even offered a much newer mower/mulching machine I couldn't have found cheaper on Craigslist... completely overhauled. I was with the man less than 15 minutes and was loading a great mower into my car at an incredible price. John has a lot going on, but he really tries to make folks happy and I think he tries to treat people fairly. The two folks who wrote negative reviews may have had a bad experience, but I can't believe that is the case for most folks that find Eagle River Small Engine Repair. read more

The Husqvarna website states they're a dealer. I called and left three messages over two days requesting a call back to price check a husky... and never heard a thing. If a business can't be bothered to take 2-3 minutes out of their day to provide a price for a product they're selling, then I can't be bothered to give them my business... for chainsaws or anything else. read more

Made my snowblower snowblower unsafe to operate, by taking off parts they were not authorized to remove , when called on this owner lied and said Toro had issued a bulletin to do this.I contacted Toro and was advised this was not true.They refused to return parts they took off. read more

I have a 10-year-old Honda lawnmower that I was about ready to give up on. Was a pain to start, and ran poorly. I live in Anchorage but took my mower to these guys because I heard good things about them. He called me back with an estimate the same day and I got the mower back the next day, running like new! I highly recommend these guys. read more

The customer service is deplorable. The owner was rude and even hung on me, as a military member, I am glad the military will move me away from these people. Don't make the mistake of taking your business here. read more

I needed a snow mobile repaired and after that, I have a few other machines in the wings that need repair if this one worked out. However, seems John is too busy to help me, said he has a friend that could do it, but John seems too busy to even call me back. After three attempts to get the repair done, I call that a strike-out and these machines will need to be fixed by someone else. read more

This is my first review in Yelp. I normally don't have the patience to write reviews but I was compelled to write one for this shop. I was greeted as soon as I arrived and they took care of my lawnmower right away. I originally thought I need a new blade but they recommended to just sharpen the old one and would work just as good- if not better, as a new blade. They inspected everything to include oil, air filter, and spark plug to ensure my mower is working well. I was in and out of their shop in 15 minutes. They even topped off my gas and cleaned the exterior using a power washer. I will definitely be a repeat customer. read more