I called several times to have my internet and phone services reconnected. Two times in general were on May 22nd and MayI called on Tuesday to have my services reconnected and was told by Josh that my services would be reconnected by 5:25 PM, on Wednesday, May 23rd, and that didn't happen. I called again that same day at 6:15 to 6:25 PM, and was told by Ana Marie that my services would be reconnected in two hours. That still didn't happen. Twice, TWICE, I was told my services would be reconnected, and they weren't. To anyone wanting services from Frontier Communications, if you can find other companies, tired to do so because Frontier Communications is by far the WORST internet service provider ever. Do not get services from them if you can help it. Update: My internet and phone services were reconnected, but yesterday, my internet and phone services went out again, and I had to call Frontier, again, and I got the run around, again, and I had to send a large complaint to BBB again. If I could give Frontier Communications less than 1 Star, I would because they are the worst internet and phone service provider ever! By the way, they have an F rating on BBB. Gee, I wonder why? read more

An absolute Nightmare! I got the internet and phone for $50. Told internet speed 12 mps download 1 MPS upload. I signed up less than a month. The speeds are insufficient for me. Thankfully no contract, no termination fee. I wasted 5 hours on 1/23/18 while service technicians were installing. They had to drill two holes in my house. A freaking waste! In addition, Frontier in my first bill, charged me $9.99 for equipment delivery. Complete garbage. On 2/22/18 When I tried to pay my first and only invoice, frontier charges $4 extra fee for customer service to take my credit card. Or $3 for automated credit card. On 2/22/18 I just wasted another 88 minutes trying to cancel while they examined that I couldn't upgrade. One rep, Tracy tried to sell me security protection while I was trying to cancel. The departments don't exchange info so when I went from tech support Samantha to customer support Tiffany to Jennifer, Retention. Jennifer actually said she would credit my account, guess what. No credit! Spoke at 11:14 to 12:12 pm PST 2/22/18 then spoke to them 2;30 pm to 3pm. I had to pay without fees thru creating an account. Way to make it hard to give Frontier money. Avoid!!! Beware extra fees. Do not sign up. A huge headache Also: Frontier appears to block spectrum website. read more

We currently have no Internet service and I'm trying all avenues to resolve my issue with no resolution. I have tried calling them and my calls keep getting dropped. Not sure if anyone at Frontier knows they are having an issue. Really frustrating. read more

I looked into Internet providers about two weeks before I moved to SoCal. Frontier offered 100 mbps Internet for $35/mo. I signed up, spoke with customer service, and scheduled Internet installation for my move-in date. Move-in day arrives, and the Frontier guy comes to set up my Internet. He informs me the service I was promised is not available in my area, and offered 3 mbps Internet for the same price. I told him that speed is unacceptable and to just forget about it. Next, I had to scramble to find a legitimate Internet service provider while trying to move into my new home. WORST THING: They did a hard inquiry on my credit report which has a negative impact on my credit score for two years! How was that even necessary? It was only supposed to be $35/mo! It's not like I was taking out a loan! read more

I wish i had someone warn me about this company!!! They're a bunch of liars, scammers, and don't know how to do their job right! I've been going back and fourth for 4 days now regarding my bill. They took $260 from my account and don't seem to have a real explanation why!!! Such a piece of crap company and service. read more

Well, after not having internet for a week I decided to cancel my service. I was placed on hold for 2 hours!!!! This is a horrible company and suggest everyone stay far away from this company. read more

Frontier Internet - Television Service Providers Near Me

Liar company, installed to say 200speed is 49, the actual payment is 106 There is always no answer to the customer service phone, and the salesperson does not answer the phone. This is a liar company read more

Frontier Internet - This is my bill. The signal is very bad. It says 39 when I install it. The actual bill is $106 a month - Television Service Providers Near Me

Went from $110 a month plus fees and taxes to $250 final bill? No plausible explanation given. Customer service rep had no answer. Bait and switch BIG TIME! read more

My Frontier Landline, Internet and Fios all stopped working. It took about 4 hours and multiple call to get someone on the phone. The idiots that I talked to were working off of scripts and were way to busy listening to themselves blab about stuff of which they had zero knowledge to listen to me (I am a ex Microsoft consultant). After 4 daysof no internet, no phones and no TV they fixed the problems and refunded about $10. I pay these incompetent asses arounl $3,600 yearly and really deserve better treatment. They lied, hung up on me, transferred me to other extensions that did not answer and made lots of promises that were not documented so, when I would follow up, no one knew what I was talking about.. They refused to let me talk to a manager or supervisor or tech and get pissed that I111 even asked. The CEO of this company should be put in jail. I would change companies but, if you go to Yelp, you will find that the competition is just as bad. read more

SAVE MONEY, USE SOMEONE ELSE! These guys have THE WORSTE call center for customer service, managers that won't even come to the phone to talk to customers. This company is a scam, and a joke. They upcharge the hell out of anyone who doesn't have another option and their internet and cable speeds are slow as f***. So suck that 1 star Frontier you're garbage and we're heading to spectrum!!!!!!! read more

I would give them a big 0 if I could! Yes- RUN! Do not believe what they promise you! I Frontier representative (Name: Tunde) came to my door and promised $86 bundle for cable, internet and phone! No more like $389 a month!!! $700+ for 3 months!!! Have called about 15 times to clear up mess and nothing! DO NOT believe what they say! Paying for two bundles ($90+ and $86 plus fees for boxes I did not receive! I regret, I regret and I regret it! read more

Negative stars if it were possible. There is not enough space to communicate the issues with this company. I have only dealt with them over the phone. Having to talk to them/call them is the most dreadful, draining, infuriating experience. Their customer service is horrendous. They will say anything apparently since I've had several experiences where what I am told in one call is not upheld in future ones, and I'm given the run-around, wasting valuable time sorting issues out over multiple calls. I've had months of billing issues where I had to call several months in a row to dispute my bill. It is dreadful trying to get them to reimburse for an overcharge or for a promo pricing that should've been added. Recently, I was told about a cheaper price that I could implement, but I'd have to wait a week until my promo pricing was within 20 days of ending, so I call back when I'm told to call back to actually get the new pricing put onto my account, they suddenly can't find it even though I was promised I would have no issues. It was supposedly a save rate/loyalty rate that was not a promotion so it would always be there. The acct manager, Christine, and supervisor, Scott, whom I spoke to were not helpful and did not care what I was told previously (even though it was also written in the notes of my account which they acknowledge was there). They brush it off as merely an inconvenience. Their representatives and supervisors do not uphold accountability and service. Do not trust anything they say; record convos and get it in writing (though I doubt it will help) or push to do the action at that time no matter what they say. Never call back based on their say-so. They have no integrity nor credibility what-so-ever. It should be a crime for companies to operate this way. read more

What does it take for Frontier Communications to get their act together. Worst Customer Service in their Tech Department. Supervisor (Dan / David) Was even Worst. He told me to Drop Frontier and Join At&t and or Spectrum. I couldn't Believe it .. I decided to Call Customer Service. Finally the call was transferredto Texas. Oh boy. She was great. Awesome customer service and she got the issue resolved with in 30 Min. Frontier needs to hire more team Members on the US Side. The team you hire in India and Philippines they do not care about your company's Image. read more

This review is for their DSL service. Well, where do I start? 1. Their supposed 7 mbps DSL never exceeded 5mbps. 2. Paying $50/month PLUS additional fees of $10-15/month (fees/taxes for phone service) is outrageous for the slow speeds they offer. 3. When canceling before the end of the service month, they refused to prorate/refund any money for unused service. 4. They assured me the DSL modem would be free, then they tacked on $40 to my bill for the DSL modem. In short, I cancelled after about three weeks of service with nothing to show for except a a first month's bill of $130+ and three weeks of dismal Internet speeds. Lesson learned. read more

Terrible service. Got disconnected due to late payment without notify the client. Then charged late charged and reconnect fees. Although client has a legit explanation, Frontier still won't waived the fees. Very disappointed for a big firm. Won't have my business anymore. read more

I write this review as I have been on hold, for about 45 minutes now. And this is after I've been on the phone with four different people in four different departments, all passing the buck. I am so dissatisfied, the word does not give me enough satisfaction to explain how I feel. The company needs to be closed down. Burned. Buried. Never to see the light of day ever again. An hour later, after being on hold, comes Harold. Thank you for your patience. For not becoming irate and irritated at an innocent, hard working, paying customer. You kept your cool and wits about you and restored my services as easily as 123... and for that, I hope your company takes the time to show a glimmer of appreciation for your professionalism. read more

So I guess leaving another bad review will not help the situation. This company is a joke, I had better internet service overseas. In a damn FOB away from civilization and the damn locals set up our internet using aluminum foil and wire hangers. Now we are in a damn contract that we can't get out of. If you live in Pomona area find another provider. read more

I've had frontier Internet for over 10 years. All of a sudden it doesn't work. Intermittent, for last 24 hours. They claim it's an outage, and cannot give me an eta on when it will be back up. Seems like they would be able to determine the problem, and at least give an estimated time . I'm reading reviews on spectrum, looks like just as bad . Hope 5G is real, and is available soon . read more

I just tried to get help from a Frontier employee via a chat. Kind of thought it promising as Oscar seemed like a nice guy who cared. After going to the garage for 40 minutes (!) and taking and sending photos of my plug and box, etc. and unplugging and waiting like he asked, he just ended the chat--boom! No "good-bye, I can't help you," No "good-bye, I'm off work now..." Just dumped the call/chat. Postscript: Oscar got back to me with an email later on, telling me to call him back if I need any more help. That was a nice gesture. So I've changed this to a two star. But given that I already spent 40 minutes and got no better Internet connection, I'll pass. Maybe he did his best, but my daughter who is teaching her class of kids via Zoom daily--is still struggling repeatedly--every session--with glitches and weak signal from Frontier. read more

Almost a month and my landline phone still not connected, Lady put me on hold said I promise I will be back to you in a minute. I am so angry wish I stayed with Spectrum. They say they have put in a work order I asked for some kind of confirmation number was told not needed. Oh one other thing the installer said there was no way to hook up system. So he went all around the eves drilled a hole through the stucco and put the router up high on top of my desk in bedroom. Now I am sleeping with blinking lights at night while trying to sleep. I would like to disconnect it and throw it out the window, but I need my internet and T.V They got me over a barrel.... read more

Horrible (ZERO STAR) experience with Frontier across the board! I have cancelled service and they continue to bill me after service ended. Still waiting for call back from Supervisor. Still waiting for response from dispute opened due to excessive FALSE billing. I opened a dispute 2 months ago, have yet to hear response other than continued bills! I am seriously considering reporting Frontier to Better Business Bureaus. The absolute worst costumer service I have ever experienced, poor communication, poor knowledge among reps and zero follow through. Oh and to top it off they added $200+ to my bill for non-returned equipment? Luckily the UPS store staff member warned me when I sent equipment back to keep receipt because "Frontier is known for billing people several months later after equipment has been returned." The company is a scam. If there's any other choice, pick other! Would give zero stars if it were an option. read more

Be careful about this service because it is the worse service in nation. First of all they have a bad customer service. I did not ask them for contract but they put me to contract. I talked to customer service several times about transfer the service but they did not show up to solve it. Even I closed my account and I sent the whole cable boxes to them but they still sending me bills for cable boxes. The customer service is totally not educated about their system and you have to call them many times to help them to understand you. read more

Unlike a normal monthly plan I had with Verizon for my business FIOS, I called to change my plan last year to a slower data rate to save a few bucks a month. When I called to change to a lower plan a few months later they said the cancellation fee would be buying 2 years of payments out (over $2000) to change or cancel plan. This is not a reputable vendor and I'm going to start another service while I engage their office of their President to highlight their contracts. Record your conversations with them as they tell me that's how they plan to review my complaint but won't provide me the recording they claim to have made. Update: They rolled back to a month-to-month plan after speaking with presidential corporate inquiries. Bumped up to 2 stars. read more

Exceptionally poor service. Always dread calling them. Called yesterday to set up a new box. Tech couldn't get it to function, so he set up a tech to come out for Thursday am. This call took 40 minutes. When I got off the phone I realized that none of the TVs were working that are connected to a 2nd cable box. I called back and when I finally got through to a tech, he said there were no notes about my earlier problem. After 30 minutes with the second tech, he got it fixed. When I asked what happened he told me that the 1st tech disconnected the functioning box instead of the problem box. SMH! At least the 1st guy told me how to transfer my saved programs to an external drive, after I told him I was having problems with the 2nd box, but was trying to view the saved programs before asking for a new box....hope it will work. Finally, the main unit in the garage started beeping because there was a problem with the battery. I called Frontier to find out how to get a replacement battery. They told me I'm on my own. They don't replace batteries, but I can try to find one at Home Depot or Lowes. The unit that makes everything function takes a "special" battery to operate. When my last bill came out, it had increased by almost $100!! No one at Frontier can tell me why. One rep told me it was a bill from Nov of 2018! I told her that couldn't be possible because they would NEVER let a bill go that long without disconnecting. She promised to call me later that day so I could discuss greatly reducing my bill, but she never called. SMH!!! SMH read more

If I could give 0 stars, I would. I was passed to Frontier by Verizon, I had nothing to do with the choice. Right from the beginning, I knew that I was not going to get along with these guys. My bill went up $15 the first month, for the same service I had before. Called and talked to "Customer Service" (if this is customer service they need some serious training). CS told me that their services charges were higher than Verizon's. But I was a Verizon customer, my contract is with them, "Well now you with us and these are our charges". No- "let me see what I can do to help you with that" or "you could use a lower transfer rate and that would lower your bill". Just "you are stuck with us and you are screwed". I thought I was the only one that actually hates this company, I can see I am not alone. Really, avoid this company at all cost....they are douche bags. read more

AWFUL first experience. Wish I could give 0 stars. The tech never showed up and we had to call them to see what was happening. They said the tech became too busy. And they could schedule another appt 6 days later. My husband and I both work from home so this wasn't going to work. We asked to speak to a supervisor who basically said sorry, call tomorrow to see if it can be expedited. So we did. Waited on hold for 45 minutes. They hung up on us. We called again and was told that there was no way to be up sooner than the 6 days later. We once again asked for a supervisor and they once again left us on hold. We hung up and went with Spectrum. read more

Hello, My name Is Richard Orr and I am a small business owner. I own Austins Artificial Grass here in Ontario CA. I am a disabled veteran and a retired police officer. I have never been subjected to the amount of disrespect and total lack of customer service that I have received from your company. This is your statement to your customers: Frontier Communications' main goals are to put the customer first, treat one another with respect, and be active in our communities.This forms the basis of our corporate responsibility. I was told by one of your employees today that not only are you not in the customers service business but that we can not contact a manager as they will not talk to customers, we can not talk to a supervisor because your employee has the final say and once your board has spoken there is no recourse and no way to appeal any decision about money that may be owed. Mind you we are talking about a bill that is $335.00. In the process of one of your technicians tagging a phone line for service he ended shutting off phone service to my tenants for over a month costing them thousands of dollars in revenue. Because they sub lease from me in the same building it is my responsibility to ensure there service does not get disconnected. When your tech went to hook up our lines that do not exist he shut off there service and provided us with no phone service. This also cost thousands. Your employee also did not provide us with an invoice, receipt or any proof that he was ever at our building. In his notes he stated that he was here which he was and that he could not hook up phone service due to no lines being present in the building which was found out to be false. Your employees name is Mary ID#407519 who stated that she could not help us with any complaints and our tenants would have to rectify the situation on there own even though they pay us rent every month. Because your technician shut off there service while attempting to install service for us we are responsible for there lost sales over one month, which is in the thousands. I am at a loss for words when it comes to your lack of customer service and your inability to work with small business owners and disabled veterans. I was also informed by your employees that if I wanted to cancel my Ethernet service that I pay $500 a month for that I would be charged a $6000 dollar cancellation fee. At these rates I do not understand how a small business could stay in business when we do nothing but pay services to companies that have zero customer service. This message is being posted to all social media outlets. Please feel free to contact me at Richard Orr 909-325-7780 760-780-9616 Austins Artificial Grass Chanceotto1@gmail.com read more

I am giving one star because you have to. What in the hell is wrong with these people!!! Our company has been without phones and internet for 2 business days now. It's all of the companies in our business complex! No help when we call! I would never ever treat people this way! They are supposedly a communications company read more

Going to cancel Frontier service ASAP! Not like it works anyway. Internet is slow all the time and doesn't even connect in the entire house, only solution is to get an "extender" and we've done that a million times already. It's good for two minutes, then back to the same shit. I'm so sick of frontier! How hard can it be to get internet ?!? We switched to a "faster" speed and it's worse than the previous one we had. Frontier is working in the Stone Age. Hire people that actually know IT or just quit all together. We need something better in our neighborhood, not this frontier crap!! read more

Id give no stars technician was suppose to come out because our cable has been out for couple days now had an appointment for today between 1-5 and they never showed . Prior to this appointment i had one 2 days before that and they called me saying they couldnt come out and i have to reschedule . Company is trash dont get it . read more

Nobody should ever buy service from this company. Nightmare from beginning to end. Their Customer Abuse Department works around the clock to make sure your life will be a living hell. The customer service person will be looking at your account... And you ask a simple question. They then say they need to "look into it." They are literally staring at the screen with your account information and it takes them minutes to answer the most basic questions... While they are ALREADY Looking at your account page. The only conclusion... their computer system is a colossal mess. Their billing department screws up, probably because their records are so screwed up ...and why fixing the damage done by their billing department is a part-time job. I spent two hours today trying to fix the problems they created. One of my questions was "what is my monthly bill supposed to be?" I got THREE different answers to that question. Three. It is as obscenely stupid as it sounds. But it gets worse. I eventually learned all three of the answers were INCORRECT. The company literally could not tell me how much money I was supposed to pay each month. And, the reason I was calling...was because they claimed I had not paid the correct amount. Never ever ever ever ever make the mistake of doing anything with this company. read more

Frontier was a horrible experience all around. From scheduling an installation appointment to the quality of the wifi to cancelling my service, everything was awful. I had to call 3 times to get an installation appointment in the first place. 3 times is ridiculous, do you even want my service? But the quality of the wifi was the real issue, it quite literally never worked. I work from home and I would constantly lose wifi in the middle of the work day. The internet wouldn't connect, I'd get dropped from Zoom calls, etc. I'd get yelled at by both clients and my managers for being unable to get online. The wifi also didn't extend through my whole apartment. I could never connect when I was in the living room or the kitchen. My apartment isn't even that big, it's reasonable to expect to get wifi through the whole place. Its basic quality of life. The craziest part to me was the horrific customer service. Every time I called asking for advice or anything to do to improve the quality of wifi, the customer service reps gaslit me saying that "everything's fine, my tests are showing that it's working!" Everything was not fine. Come over and try to get online and you'll see. It literally did not work. I did a speed test and got 14 download speed. FOURTEEN. For reference, the standard is 100. So try and tell me again that "everything is working!" One lady even told me to disconnect some devices. Excuse me? First of all, 8 devices in this day and age is not a lot. Second of all, disconnect my devices only to reconnect them when I need them? That's such a waste of time. It's a pretty basic expectation to want to get wifi through my whole apartment and be on the wifi on all my devices. In the end, I couldn't justify paying $40/mo to have shitty wifi and be gaslit by underpaid customer service reps. When your company goes under, remember that it's because of your horrible service and rude employees. Good riddance. read more

This is the worst experience I have had from any institution! Customer issue Ticket number 4621744. On Friday, January 10 around noon, my frontier internet was out. I called tech support and they said something in the ONT box needs to be fixed by a tech. So they scheduled the service for January 15 between 1pm and 5pm. I asked it to be escalated but it was denied because of manpower issues. Between then and January 15, I would get automated text messages reminding me about the appointment schedule. I take the day off from work on the 15th to make sure I am here when the tech comes. One o'clock , then two o'clock then three o'clock comes but no call or text from the tech. I sent a message to Frontiers Facebook but they were of no help. So, I called tech support at 3:27pm and was on the phone with a lady for about 12 minutes. She told me that their tech dispatch said that I am scheduled and that I should receive a text or call from the tech within one hour. At 4:30pm, I did not hear anything so I called tech support again. This time I spoke to Marie who seemed to be in a Philippine tech support center. She reaches out to dispatch and she said that dispatch is not giving her a definite answer or time whether it will be today or another day. After abput 30 minutes of this I asked her to escalate to her supervisor or manager. Before transferring me to her supervisor she said she will call me on my cellphone in case we get cut off. True enough we got cut off and never got a call back from her. After about 5 minutes of waiting for the call back I just decided to call tech support again at 5:16. This time I spoke to Robin at the Texas support center. She was very condescending and her telephone seemed to have issues because she was always cutting off. I explained the situation again to her and requested her to escalate this directly to a supervisor. She then tells me let me take care of this. I know how to take care of my customers. She tries to have me troubleshoot the problem again even after telling her that o already did the inspection of the ONT box and restarting the router with the tech the first time I reported the problem. After realizing that there was nothing she can do, she tries to reach dispatch and we waited a long time. During this wait I asked her if the dispatch was still open and she answers me with "I would not be waiting for them if they were closed". After a long wait, she tells me that the tech assigned was Nelson but there is no definite schedule on when he will come. I asked to speak to her supervisor and she transferred me to Jeremy who was confrontational and not willing to listen to what I needed from him he told me to keep quiet and listen to him and let him finish. All he told me was what i was going to request him to do which was escalate it. I have been nice and pleasant to everyone with the exception of Jeremy when I had to raise my voice a bit because he refused to listen at the beginning and preferred to lecture me. I then asked for his last name but he refused to give it to me so I asked him what unit he was assigned to and he said Texas. He did not really care about my situation I think and it was all just mechanical responses from him and he said he will send an email to dispatch but nothing that we will really resolve my situation. This was another 59 minutes of my time wasted on the phone with them with no resolution. Anyway, it's already 10:30pm and have not heard from the tech or dispatch. This is unacceptable and terrible customer service. The least that Frontier could have done was show courtesy by letting me know that they could not make it and what the new schedule is. Now I will have to take another day off for that new schedule and suffer more days without internet. I have never experienced such unprofessionalism, poor customer service and lack of compassion before from any kind of company. I need this resolved ASAP with the least inconvenience to me and my family. read more

Unacceptable Chat Service. I can't believe they allow their chat representatives to chat with customers in this manner. Copy of Chat Transcript: Info: Thank you for choosing to chat with us.  An agent will be with you shortly. Info: Hello, my name is Ethan. What kind of service can I help you find today? Info: You: Hello, I would like to move to a rental house and would ONLY move if Frontier offers Fiber Optic Internet. Can you check these address for me? Ethan: You have reached the right person, I am a home service expert and would be happy to help you with that! In order to verify serviceability, could I please have your full street address including the ZIP code You: Thank you. It is imperative that it has Fiber optic high speed Wi-Fi from Frontier. Otherwise I won't sign the lease and will look for another rental property that offers Frontier Internet Service(Wi-Fi). You: 2717 Foxglen Loop, Ontario, CA 91761 You: 968 N Turner Ave, Ontario, CA 91761 Ethan: The first address has FiOS up to 500mbps the second address only has 15mbps DSL. You: Thank you, I have 3 more address is that ok? Ethan: This chat is for setting up new sales, so unless you plan on setting up an account it would probably be easier for you to use the address check tool here https://internet.frontier.com/cart/address Ethan: :) You: 12758 Lucerne Ct, Rancho Cucamonga, CA 91739 Ethan: Please refer to the link I sent you You: ok Ethan: Thank you :) You: I want a copy of this transcript. I feel like you are NOT doing your job but instead referring to figure it out on my own. I thought you are customer service/care? Wow! Ethan: It specifically says this chat is for new sales only, NOT customer service. Did you not read that when you opened the chat? It even has a link to the customer service chat. I'm doing my job exactly how we are trained to do, you just didn't read the prompt. You: You don't want to make a sale. I am opening a new account when I move. However, I need to know if service is available !!!! You: But I guess that is too much for you to do Ethan: You are annoying. Youve chatted in like 6 times and wasted everyone's time each time. Please do not chat back in. Info: Thank you for chatting with us. This was appalling.  I don't think it should matter how many times a customer calls or contact Chat if it is an important matter to the customer. Ethan also stated to me his service was only for new customers. I am a new customer!  I am an existing customer along with my roommate but is moving out and will soon be a New Customer when I find a place that their service provides. read more

Go to any provider other than Frontier. Service is awful and they stack their plans so that you pay ridiculous fees and charges. If you really want to know truth, just check out the complaints filed with the FCC and BBB. Also, wait until you try to end your service. I had NO contest but still they charged me ridiculous fees just to end the service. Oh, and they leave nicely-worded responses to posts, saying they want to help, but my experience is that those are useless words intended to cover up their horrific services and insane fees. read more

We had Verizon then it was sold to Frontier and it has gone down every since. The wifi is so bad it is ridiculous can not use it to watch tv or even get online. I called but they are no help they are blaming the wildfires, the oil spill but not themselves. They will credit us for the outage because they are claiming that the outages are outta of their control. Maybe the FCC can look into their practices of ripping off customer. The worst part about cable that Spectrum is no better all the cable companies do is take money and make no effort to fix anything. read more

I dealt with average to poor landline quality and with slow and intermittent DSL for years. I could kick myself for keeping the service this long. In the last 6 months I needed service at the house twice to resolve no DSL. The final technician could not resolve the problem adequately. "This is as good as you're going to get it." I am so glad to be done with them. I wonder what is their true long range business plan. Will they be around in 15 years? read more

Day 6 of no phone or internet service! Currently on minute 50 of sixth call to Frontier this week. Promised a tech would be out today, now told it is an " outage problem" and that they will not be coming out today. No reason given as to why, just apologies. Meanwhile, MY BUSINESS HAS NO PHONE OR INTERNET FOR 6 DAYS!!!!!!! read more

Early Last year I considered using #FrontierCommunications cable service for my residence & after they came out I changed my mind. Ever since they send someone claiming to be an Account Manager to my home regularly trying to Sell me on their company. I have asked them to Cease & Desist. The people they send are low level poorly dressed individuals who obviously are just going where they've been directed to go. I can't get any of their online numbers to give me an address for Regional Sales Manager to TAKE MY HOME off their HIT list. I feel as if I've been targeted. A young woman came 2 days ago & I did not answer. She waited 2 hrs and came again said her name was Ronnie. I asked her what she wanted she said she wanted to Help me. I feel like I'm being set-up for a Home Invasion. Anyone who can give me a corporate address I would appreciate. Have called the police told me to contact District Attorney. I need an address to contact. read more

Even one star is too much for Frontier Telecommunications. The reason I say that is I don't have enough words to explain how bad this Company is. I had four lines, i.e. three business lines and one residential line. I moved all three lines to Spectrum and what a relief. At least I know what my bill each month going to be now. Earlier, I wasn't sure and ridiculously high bill. Don't touch this Company and I want you to learn from my bitter experience. Finally, they told me if you leave immediately we will charge you $700 since you have not completed two years. I moved all my lines!! read more