Frontier refuses to cancel service stay away it's taken 4 hours of my day do not sign up they will force u to keep their services if I could give zero stars that's what they would get from me read more

This is by far the bad experience I have with this company. I been with out internet for 4 days I been waiting for a technician already for 2 days now and no one has showed up every time I call and talk to a customer service person all they can say is I am sorry some one is going to show up and no one does I think I am just going to go with spectrum... read more

For two days now frontier Internet has been bad. Worked with them online. I am suppose to get 1 gig of data. My speeds are 33 on download and 173 on upload. No where near one gig. I was using mobile data and the guy tells me to reboot after doing this two times already. So I did it the third time and went back to my phone. He no longer responds to me. Frontier wants you to pay for tech services. So here is your cable. Hope you can climb the pole and fix it yourself or it will cost you. read more

We are a business and the Frontier internet services haven't worked for 7 days and frontier people didnt do anything about it. We called them everyday and keep hearing the same answer :" we're working on it " The 7th day we called, they said something else and nobody wants to responsible to do anything other than the first thing out of all their mouth is demand us to bring in our IT guy which has nothing to do with their notvworking internet. BAD, SUCK , LIEs, SCAM company read more

We use Frontier 1 Gig Fiber for our business, and it has been highly reliable and affordable. We also sell their services, and all of our customers are very happy with the customer service. read more

So I'm giving a review based on the company and the representatives they sent and NOT the internet service because we don't use Frontier. Just a few minutes ago 3 big guys came to our door ringing our door bell and pounding the door. They had the yellow vests on and lanyards (though the lanyards looked cheap and fake). They scared my wife and demanded that someone come out in-person to talk to them instead of through our video surveillance system. They said they were here because of new construction...except my house was built over 35 years ago. Everything about them seemed unprofessional, especially the fact that they didn't drive in with a company vehicle...they walked in. So as I tried to determine why they were even there, they just got defensive about how they "had to come here." I still don't understand that. Why? Because of their "boss"? They said they are allowed to be there according to city ordinances. So that was their response to me asking them to leave my porch? I have been waiting on hold to talk to someone from Frontier to verify that they are sending people around. At any rate, it's bad service by Frontier. If that was them, then it was extremely rude and unprofessional--even contentious. And if it wasn't Frontier, then it's still bad service because I can't get a human on the line to verify the fraud. read more

I scheduled my installation 1 week ago, waited 1-5 and called in for why no one showed up, customer service said it is what it is and what we can do and reschedule another day for no guarantee technician will come next time service. Bad customer service bad company AVOID!! read more

A lot of internet outages. They will disconnect you and then charge you to cancel service. Just save yourself some money and time and use other company! read more

Absolutely the worst service! Three trips scheduled and they were never able to get the service started. 4 hour window, show up at the end of the window than unable to start service. Why would anyone use Frontier when there is a competitor. So I see I have a response from Frontier that is clearly aimed as a marketing effort in response to my review with no real intent to remedy the situation. Here is the whole story: I changed from Frontier to Time Warner when Frontier took over Verizon due to Frontier's horrible service during the transition. I moved a year later and gave Frontier another chance but they were unable to start service after multiple trips and waste of my time. Two years have gone by and I decided to give Frontier yet another chance. Three appointments with a four hour window. First two appointments the tech comes at or after the four window and could not start service. Then a third attempt with another 4 hour wait window. I gave up when the tech had not showed up 45 minutes after the window. 15 hours of waiting around for nothing. And this response is their idea of a sincere apology. Good grief! What is your plan Eva? Does Frontier have a contest going on? Who can sucker the most people into giving you another try? Is the prize you get to sit around and get a big laugh out of making people wait for nothing. r is it who can get people the maddest? You win! Stunningly I decided to try again and the exact same thing. 1 visit to confirm that the connection worked with signal and a second visit to tell me it doesn't work. Incompetence is too kind. read more

I have a very serious issue to discuss regarding about our internet service at Frontier Communications so before you even think of getting their $30/month service read this review. Read this and you will save $$$$ My bf was promised to get the fastest internet of FIOS speed at 150 Mbps with FREE Router.A few days after the installation, the internet was not working, then we called for service, stay in the line for over 30 mins (minimum wait) Then the service technician will come after 3-5 days to service. The internet will be fixed within a day or two but after that? Charaaaaannn!!! it shows we have lost connection again. For 2 months we undergo the same process 4x and it was never fixed. They tried to replace the battery, replaced the modem, replaces cable and stuff but, the network it's still crap. Last night we received our bill, sky high of $200+ dollars for technician visit. Oh wait, then, we called their customer service who was paid to give customers' an attitude. At this point, we are so done with Frontier and we decided to cancel their service. I was expecting as a corporate company they will apologize for their crappy service and say let us correct our mistakes, but nooooo.. The respond is "sure thing, your cancellation has been processed and send us the check for your bill"and I'm like okay.. I open my laptop and did my search to file a complaint and tadaaaaaaa here is all frontier scam victims crying for help. I am blown!!! Frontier is a big scam and abusing every consumer and customer they have. I am requesting, this company to dispute our bill and we will pay zero for our hustle. I WANT THEM to fix their God damn internet service for everyone that still using their service, train all their customer service on CC 101 or I will create a campaign to boycott your company and gathered everyone for a class action law suite against your company. Thank you, I will be waiting on your response internationalcarenthusiasts@gmail.com www.icelifestyle.co P.S to everyone who had been victimize of Frontier Communication locally, send me an email, lets all be united to stop this abuse. Our voice needs to be heard. This is not acceptable and they will continue to abuse their consumer if no one will step up and demand for the service we paid for. read more

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Simply the worst. I have Fios and have connectivity issues and slow response time. They've botched my bill Online bill pay doesn't work, but you can pay via phone for $4-10 depending if you speak with a person. Plus, Frontier filed for bankruptcy in April 2020. Hoping Verizon buys it back! https://www.usnews.com/news/technology/articles/2020-04-14/frontier-communications-files-for-bankruptcy-protection read more

I had to cancel and go back to Spectrum after Frontier failed to fix their disconnected fiber optics service that went down for 8 straight days. The technician said squirrels ate the connection on a nearby power pole so why didn't they fix it? I couldn't keep waiting after 8 days of no internet service. On the first day of disconnection, Frontier scheduled service 5 days later!!! Service resumed, but couldn't last 30 minutes. I called them again and the earliest appointment is 2 days later. It didn't get fixed. So I promptly called Spectrum, which is another nightmare since they tried to sell TV and Mobile service that I don't need. I called Frontier on the 8th day to cancel. What a nightmare. read more

Absolutely the worst internet provider you can ask for. False internet speed advertisement. Their website states a speed of 500Mb/s. The MAX I got was around 15 with a single device. Customer service is rude. Hang up on me because I use a different router. read more

Worst customer service. Unfortunately their technicians don't show up for any of their scheduled appointments. This is my third time trying to get the fios service they claimed to be the best. Never had any issues with Verizon in the past. My neighbors warned me about this company's poor customer service. No wonder they are sending comeback letters to all of us who left for Spectrum. Definitely a No No!! Also they start at 39.99 for only one year then they will increase your bill. Trust me they don't do 2 year contracts for a reason. City of Chino stay away!! read more

ONLY take money every money . Services is HORRIBLE . even cancel take over 3 hour give me hard time to do cancel .

I had hugesnet and the internet itself wasn't the best and that could be because of where I live. I canceled my services with them and i had 48 day to return everything to them or i would be fined up to $500. I returned it before the 48 days. The ups store sent me a tracking number so i could see when it returned. It returned with the same week. I havent had them for about 3 months now one I checked my bank account and it said they charged me for over $200. I called them and they said that they didn't put it in their system and that's why they charged me for "not receiving their stuff back" which in fact they did. The lady I talked to said it was their mistake and now I'm negative over $300 because of them. If you have hugesnet and are going to cancel make sure they put it in their system they received it or you're going to be out money that they should have taken. read more

Bad experience with frontier I cancel my account and wait for the return package but never come I call 3 times in 2 weeks. read more

whether it's residential or commercial service, Frontier customer service and technical support are awful. It's almost non-existent. Wait time is long; status update does not exist; and nobody knows what the others are doing internally. If you're lucky and you live in an area where service outage is rare, you'd never have to contact them. If you have to contact them for whatever reasons, good luck read more

Do NOT use Frontier! I'd been waiting years for an alternative to Spectrum and was excited about fiber finally coming to our neighborhood. But their wiring was not robust enough in the wind storm the other week and broke. For 11 days they haven't been able to coordinate a solution. Sending multiple people out who didn't know what they were doing. Screwing up the ticket at least 5 times. Keeping me on hold on the phone and chat for over 10 hours. The absolute worst and mot incompetent customer service and just plain service I've ever seen. And now, they have the gall to charge ME a disconnect fee and an early termination fee when they haven't been able to deliver the product. It should be noted that they were able to set up the initial service in about 3 days. And Spectrum will be doing that now. read more

Frontier Communications Sucks! Never buy any promotional item from Frontier. A month after you make the purchase, Frontier will still bill you the original non-promotion amount and they will refuse to credit the difference. Their customer service is worthless and will not correct their error. You will be forced to demand a return authorization and refund. Don't waste your time. Stay away from Frontier. read more

They are horrible, internet has been up & down 3weeks - all they do is swap out parts without troubleshooting. Waiting for 4th service technician-my number was given as contact but they did not call me. They said they rang door but i did not hear anything. Front door open & screen they could have called out to me-but nothing. My dogs barked so i got up & walked to front room but no truck out front, so technician did not try hard ? Plus they never will have technician come back if still failing, they make you. wait another week!!! Horrible service!!! Go with spectrum!! read more

A FIOS customer from the very beginning. 10 years. They continue to raise their prices until I can not afford them anymore. $209 per month for basic TV and basic internet. I asked them for more reasonable pricing and was told "NO". It was not until I bought Spectrum cable did Frontier have any interest in keeping my business. I was offered a few deals to stay when I called to cancel the service. Too late now. The lady became rude when I insisted on canceling the service. I pay $100 per month less for what seems to be an equal service. Tom read more

Frontier has messed up my account since I switched to in April. First, charging me for my old number that that were never able to get set up in my home. Once that was cancelled they attached my name to another account that I have called on several times, can't get to speak to a Manager, their customer service people can't fix, and they have sent me a letter threatening to send this to collections. I MEVER ORDERD THIS NUMBER/INTERNET SERVICE! An account manager by the name of Regina Caruthers finally reached out to me on Mondat9/16. I responded that day. but it's now Friday and no response since! Frontier sucks at customer service, they will fuck your credit up and there is no urgency to resolve the problems they created! https://threadreaderapp.com/thread/1177414668547022850.html?refreshed=yes read more

Worst customer service EVER!!!! They sent a tech out 3 times to fix a problem and unfortunately the tech broke my alarm system I tried calling the claim dept after being on hold and being transferred from one person to another for over an hour only to be disconnected. Frustrating!!!! Now I am paying 125 for alarm company to come out and fix frontier error I am definitely not a happy customer Not only do the prices continue to rise the service is horrible I would not recommend this company read more

Absolute worst service. Internet is not working half the time and customer service can not fixed it. I wish there are options for another internet on my area and I am willing to pay the other company 2x the amount of bill we have just to have a decent connection. Stay away from Frontier. read more

The sales rep Julian is full of lies. Came to our home signed us up for internet and cable. We clearly stated that we were hesitant to switch because we wanted to make sure the internet and cable would work well. He told us we could try it to make sure and had 3 days to do so before we could cancel with absolutely no charge. The day came for them to install it and the rep didn't bring all the equipment we requested. He then said that we had to give it some time for all the channels to work and internet to be fully functional. That was not the case. That same night we decided it was a bad decision and we needed to cancel. Called then and were told we needed to call next day Next day came and we were told that the 3 day grace period is not something they do. That the rep (Julian) should not have said that. Regardless we needed to cancel. Ladonna (id #980163) said she would take care of it. And that the account would be zero'd out. And if I received a bill, to call. Of course a bill came a month later. Called and then spoke to a supervisor who had seen the account notes, said he could take care of it. Requested I email him the agreement that stated "3 day grace period." I did immediately. That rep was James Delude (James.delude@ftr.com). Was told he would get back to me next day. He didn't and I've emailed him since 3 times with no response. Last week, received notice that my bill would be sent to collections. Very disappointing. Frontier is full of lies, sign up people with lies, promise things they don't deliver on, and customer service just continues to keep the lie. All they want is the money and don't care about service. Be careful. read more

I called to install frontier FiOS they showed up and they couldn't install because they needed to have someone come out because of a cut wire and they came the next day and fixed wire so I called them to install the FiOS and they told me to hold on so they transferred me I waited 40 minutes just to get disconnected so I called them back to reinstall the FiOS and I waited 30 minutes and then they got on the line and told me that department is now closed that I needed to come Monday morning I called this morning I waited 25 minutes and got disconnected I am not getting Fiona if that is how there customer service is read more

Super shady company. I called to move my internet service to a new address and decided to upgrade my service to 1GB after I was told I would receive a $200 visa gift card for doing so - all I had to do was call 90 days after the install and they'd send it. The technician came to our new apartment to do the install. I asked him to verify what internet speed we were getting and he told me it wasn't over 500mbs and that we probably wouldn't get over that even though I paid to upgrade my service! So I decided to leave the account as is for a month to see if I could get the speed I was promised and paying for (1GB). Checked multiple times and never was able to get over 500mbs. Super shady to me that I was sold a higher rate knowing I couldn't get speeds that high. Anyways I called and asked them to put my account back to 500 mbs and they did. Fast forward and I called customer service 3 months after my install to claim my $200 visa gift card. The rep tells me I can't get it because I downgraded my service back to 500mbs and she has no way to prove that I did it because I couldn't get 1GB in my service area - basically calling me a liar! Then she transferred me to a supervisor who told me the reason I couldn't get the gift card was because the offer had expired and it was only valid in January - even though I was told to call 3 months from then to claim it! I spent about an hour on hold with different people that day, being bounced around back and forth and did not get the gift card I was promised. Super shady on all fronts. Would not recommend this company and will be switching as soon as I can. The supervisor I spoke to, who I will be reporting, is Cesar (customer service supervisor ID# 862908). read more

Our internet goes down once every month in the evening. And we go through the same trouble shooting and they can never find what is wrong. Two years ago they spent two weeks straight at our house daily with four technicians and two supervisors. The changed every piece of equipment three times. One time they said ok all fixed and drove away. 30 seconds later it was all down and they where not halfway down the street. I called the supervisor right back. Two year later and we still don't have reliable service, probably won't ever. I have learned now how to service my home myself because of so many times they had me trouble shoot or do their work for them that it cuts down on repair time. Sometimes I can repair it myself quicker than frontier. Wasted so much time and money with these clowns. read more

This is for a negative 500, twice you guys did not show up for a installation appt. that I have to pay for. the first appt. I called 8 times that day and was hung up 3 times and rude customer service on the rest. You guys DO NOT know what the hell is going on. I called back the next day and you inform me that my appt. was rescheduled even thou no one called to tell me that and yet again NO ONE showed or called. I was switching because I was not happy with the customer service with my current supplier but you guys make them look like a saint. read more

I paid over $80 internet only in Sam Dimas, CA, for each month. However, service was very bad. I canceled April 1, The lady told me that she canceled the service, she sent the box and I returned the box to UPS, I paid off everyhting but later I received bill $50 extra, then I I paid. I should receive balance ZERO a lont time ago. However, I constantly received a bill with &109 over, over, It's bothering me and It's disturbing. Please never order frontier. It's hossible companiy. read more

I request a new fiber internet and I'm very happy with it the people that came to do the installation were ver professionals

I hate this place it has the worst wifi ever I can't even play roblox I hate frontier as a gammer you have to have wifi and frontier is the worst wifi ever it's even worst the at&t I do t know why my mom even connect with frontier the worst internet the best internet is spectrum you can trust spectrum not frontier spectrum has stronger wifi unlike frontier that gives me 1 bar of internet so I don't recommend frontier I recommend spectrum. read more

Tried to order service online. Picked a package and an installation day. They ran my credit and then right at the end told me there was a technical problem and to call. I called and the price went up. They won't honor their online price. Customer service kept telling me I was wrong. I screen shotted all of my order process. And even now when I go in and put in my address it gives me the package prices that customer service tells me I'm wrong about. read more

Frontier Internet - Television Service Providers Near Me

Just updating my prior review for West Covina, in which the office has reportedly closed (I wonder why), although Frontier apparently is still doing business, and as you can see for now years, nothing has changed, but incredibly, it is now worse. Internet was out for 2 weeks, finally it was fixed, but in fixing the internet, now the home phone no longer can be called. And, the internet speed has been decreased by 10%, (please tell me that I am not living in a third world country, with speeds just over dial up) but the cost of their incompetent service, has gone up dramatically. If you have a problem, expect to talk with a phone center in another country, and at times get through their almost incomprehensible accent. They all read from the same list of responses, mostly blaming you, and never them. They are still informing you that there is water in the lines when it has not rained, or that the weather is too cold when it is 68 degrees outside. They tell you that they will follow up. Yeah right! What a reprehensible company to deal with. Avoid this company at all costs, or you will be charged for your ongoing grief and frustration. Of course, unless you are a masochist. You would think that they would after all these years, improve their services and learn from their mistakes. No. It is apparent and in my opinion, a company run by clowns. Their call center is a joke, unless you are good at listening to ongoing lies and fabrications, and when further questioned. Deflect, deflect, deflect. Oh and did I inform you that you cannot register a complaint with the BBB, as Frontier is not listed. read more

Should I be able to leave a no star review it would occur. The greatest thing about there service is its ability to make me appreciate nature and the natural world. Since it never works we have much more free time to enjoy local parks. So thanks for the horible service the parks are great. P.s. The service is really dreadful and never works. Thanks again. read more

I started with them when they were Verizon , I was one of the first to have them in my neighborhood then about a year ago they reduced my internet from 200 to 100 , I should have been grandfathered in , they just keep raising the rates and service is lousy . Being a senior citizen I feel they are just taking advantage of my wife and I , anyone thinking of going with frontier think twice because THEY SUCK !!! read more

Was forced to use Frontier Communications when I moved into my new apartment building. Started out with no wifi connection because the workers were on strike. Had to wait for weeks to get connection and was still charged for the month that I did not have wifi. But that is not the current issue I am dealing with. I received a notification of what my bill is going to be for the month of February. The bill was 4x the amount of what I normally pay. My bill is supposed to be at a fixed rate of $49.99 per month and now I am being charged over $200 for one singular month. I called their customer service line, which is supposed to be 24/7, and was told that I could leave my phone number and would be called back within an hour because the wait time was over an hour long. I waited two hours and never received a call back. I tried calling their line AGAIN and was told that their customer service line was closed at around 5:00 P.M. I have called them 2 times today and have been on hold for over an hour, and probably will not receive any answers about my bill. I DO NOT RECOMMEND THIS COMPANY. If I wasn't forced to have Frontier, I definitely would not have it. read more

Hope whoever takes the time to read this all the way through. We were Frontier for 3 years at our old place... then moved here and had a HORRIBLE experience with Frontier. To alleviate the horrible and negative words... I called today to confirm that they were coming today, and JASMINE was AMAZING. She called the actual technician and confirmed everything down to the apt #. Their service/product is quite good.. and JASMINE was really REALLY great as far as pushing through to ensure that everything was going to go as planned for today. Jasmine deserves a salary boost. Just for the record, this will be the 6th time Frontier should be coming here. So yes, I was very happy that Jasmine was SO nice. read more

I called several times to have my internet and phone services reconnected. Two times in general were on May 22nd and MayI called on Tuesday to have my services reconnected and was told by Josh that my services would be reconnected by 5:25 PM, on Wednesday, May 23rd, and that didn't happen. I called again that same day at 6:15 to 6:25 PM, and was told by Ana Marie that my services would be reconnected in two hours. That still didn't happen. Twice, TWICE, I was told my services would be reconnected, and they weren't. To anyone wanting services from Frontier Communications, if you can find other companies, tired to do so because Frontier Communications is by far the WORST internet service provider ever. Do not get services from them if you can help it. Update: My internet and phone services were reconnected, but yesterday, my internet and phone services went out again, and I had to call Frontier, again, and I got the run around, again, and I had to send a large complaint to BBB again. If I could give Frontier Communications less than 1 Star, I would because they are the worst internet and phone service provider ever! By the way, they have an F rating on BBB. Gee, I wonder why? read more