I hope to never fly with FRONTIER AIRLINES again. They charge $60 for carry-on. No service in flight unless you pay for it. Not friendly at all. We were treated like we were an inconvenience. Not a fun trip. read more

I was booked on a flight today out of Seattle to Denver. The flight was due to depart at 615am and at around 715am we were advised that the plane had engine troubles and that there would be a two hour delay. We then deplaned. The long and short is that the plane was then rescheduled to 3pm because they didn't have the appropriate spare parts. - The customer support personnel, processes and information updates were terrible. In two hours, the lone gate agent had helped a handful of people from the entire flight. - I waited another 1.5 hours for my bag to be off loaded and the left the airport without it because it still hadn't arrived. - It took my husband 45mins on the phone to customer support just to cancel the ticket. - The ticket agents refused to help passangers from the flight and the baggage counter had no-one stationed at it for more than 90 mins. I would not recommend flying Frontier. Seriously some of the crappiest service I have experienced in ages. read more

Terrible service, I can't check in 2 hours prior to your flight, as indicated by the company rules that pops up all over the website. Its not recommend ed to fly this group of people. read more

I don't really have any complaints, they deliver exactly what they offer. Reasons I won't give 4 stars is that I feel they could be a little better at letting you know that you can't bring any carry on luggage or that they charge for basic drinks like pop or juice, but with that said for the cheap fees, it's worth it. You can bring a small bag that fits under your seat and are not super restrictive on that, so I was pleased about that. The seats are pretty uncomfortable, they could've not skimped on that to save costs. Other than that, it's worth it for the cheap flights. Might use them again in the future. read more

Wow terrible. Lost our bags. Nobody working in the airport. No one in baggage no one at the check-in counter. What a joke. Please go bankrupt soon so nobody else has to go through this. read more

Save yourself the hassle. Never fly frontier! I didn't get my bags off the carousel because I was waiting on my friends flight to arrive 20 minutes after mine. Frontier put my bag in a cage and then left. There was no on at the counter for 7 hours to open the cage and allow me to get my bag. My frustration was only exceeded by the 20 people who waited and waited for a notification from Frontier about their delayed flight. They just wanted someone to talk to but there was no one at the counter for 7 hours, you can't talk to a person on the 1800 number and if you do, they tell you to go to the counter WHERE NO ONE IS!! So, moral of the story, fly with an airline that has some representation. How many times have you had issues with a flight and needed to talk to an airline rep? I don't even fly that often and I can think of a handful. So just fly with an airline that matters and you'll save yourself the heartache. read more

Absolutely the worst flight experience imaginable and I have flown a great deal! Seattle to Phoenix via Denver. Seats on the plane are cramped together, no knee room and I am a very small person. Hard plastic seats, no recline at all! Attendants visited with each other the entire flight, no attention given to passengers until landing. The Mom in the seat ahead of us had her hands full with a SCREAMING 3 year old (not the attendant's fault) but not one time until we were landing did an attendant stop by to see if there was anything they could help with calming him down, (we had a few snacks to offer the Mom, when those were gone, it continued). Huge fees for luggage and carry ons. I would never recommend this airline, no matter the cost savings, it won't be worth it, I guarantee. read more

You are just a sardine in a can on this airline. Red eye Seattle to Austin. Seats didn't recline. Drink. and snack cost about ten bucks. Carry on was an extra 35 dollars. The Airbus (that's a good name for them) A380 is a noisy uncomfortable pop can. It makes a 737 seem like a Cadillac. Next time I will spend more and get a little nap on my red eye. I got off the plane and slept on the floor for an hour! I am getting a car and driving back! read more

The worst experience that I have ever had No one at frontier airlines counter until just before flight to answer any question. The plane was late leaving, missed the birth of my Grandson, The employees when they did get there where rude and short tempered at best,coming back was just as bad had to wait for pilot to fly the plane he was an hour late, had to wait for previous late frontier flight(in Seattle) to unload and reload set on the tarmac for over an hour. Finally got off the plane and had to wait an additional forty five minutes far my luggage. SOULD HAVE BEEN HOME BY 9:00 AT THE LATEST GOT HOME AT 12:00.Had to be at work at 5:00am next day very bad experience!!! How can a business like this? And everything is an up grade(did get a free glass of water but had to ask for it). read more

Frontier systematically exploits its customers in order to boost its revenues. Two tactics it consistently uses are: 1. Bait and switch schedules 2. Aggressively nickel and dime everything Our flight was canceled few weeks after we booked it and we were forced to take the flight a day later. We had to incur more expenses due to the extended travel and lost valuable time. It was either that or we had to fork much more to keep the schedule on another airline. Of course Frontier refused to compensate us. Frontier has figured out the perfect time to switch out a flight so that the customer cannot wiggle out. While doing an online checkin the system pretty much threatens you to pay up to select a basic seat because otherwise "your family will not sit together". We dared the system by skipping the selection whereby the system automatically assigned us seats next to each other anyways. Unfortunately we took the threat of "you must pay more at the gate for your cabin baggage" and forked out additional fee. However, at the gate no one checked whether we paid the baggage fee or not. We should have double dared. Anyways, I wrote to Frontier Executive customer service team describing my experiences and asking for compensation. Of course the answer was a stern refusal with the Frontier representative specifically pointing to each and every item in our letter and saying "we refuse". It is as if to say "your comments/requests are rejected with extreme prejudice". Message received, Frontier - we will do our best never to use your services. We will utilize Southwest as an alternative. I guess, "fool me once you are smart, fool me twice I am stupid." read more

This was the most horrible experience ever. I bought a ticket from Ky to Sea. I had a stop in Denver. Once arriving to my connecting flight. I saw on the screens my flight was canceled. I walk over to customer service and they say they have a flight 3 days later going to Seattle, or that I can fly into Portland, (3 hour drive from my house). So I had no choice because I couldn't just stay in a Denver airport for 3 days, waiting on a flight. So I head to Portland have to take and expensive uber/lyft ride to someone else's house because my house and car keys were in my checked in luggage which is now NO Where to be found.. they were supposed to call me back in 4-6 hours it's been 10 and still nothing. I've been calling for about a hour and I'm getting elevator music on hold STILL.. THIS IS REAL BS... & BAD BUSINESS. They also make nickel and dime'd me when I was on the flight. I had to pay for juice and snacks and the seat don't even recline.. I'm getting ready to write a letter to the head office. I can't believe this is really happening read more

They were very kind and called me earlier today regarding the letter that I wrote. I never thought I would ever hear from them and appreciate the effort by the company. read more

This review is for my family on the recent trip they took last week to New York which had a layover in Denver. The flight was at 11am and it was snowy out. My family checked in at 8am and waited. The staff allowed passengers to board the plane and to get all of the luggage situated in the overhead bins. At about noon, the staff announced that the flight will be delayed until around 4pm and that your allowed to leave the plane to grab food/beverages. So my family and at least 10 other passengers left the plane to get food and to sit at the gate instead of a crowded plane. At around 2pm they noticed the door of the plane closing and the walkway to the plane retracting back into the airport. Immediately my aunt runs up to the lady behind the counter to ask whats going on? Her response was that they are getting ready to take off. How are you going to say that the flight is going to be delayed until 4pm and then decide to take off earlier then the announced delay time and not tell passengers that are sitting at the gate right in front of your face? And its not like its just 1 person was not on the plane. There was 10+! So the lady says that there's nothing she can do but book the next available flight. So what about everyone's carry on that's already on the plane? So after a bunch of angry passengers were complaining... The lady finally decides to radio someone who contacted the people who work on the ground outside to stop the plane, reopen the doors and let the rest of the passengers one. After re-boarding the plane. Everyone still had to wait another hour until take off. Even if frontier is a good deal at times... NEVER AGAIN! read more

if i could give a negative rating, i most certainly would!!! worst travel trip ever! 2 hours late..sat on tarmack 1 hour, rudest employees ever!! never fly this airline again...you would be better to drive yourself. horrible experience!!!! read more

When an act of God occurs airlines really have no way to predict. So, as a passenger you suck it up. When your 10 am flight is changed to 1:35 pm, they put you on a stand up shuttle and keep you on the tarmac standing in close quarters for nearly 40 mins, then hold your checked bags hostage for over 5 hrs and counting with no resolution in sight you have to throw the "this is the worst customer service" flag ever. It's been thrown. They have no further flights out for the next 2 days. We will lose condo down payments and possibly reservations, pay rental car penalties, and they will refund my plane tickets and maybe give me a food voucher after now more than a 5 hour delay with no answers in sight. Screwed my vacation! Can't even leave the airport w/o my bags. Pay a little extra instead of getting nickled and dimed for seats, carry on etc and enjoy your vacation. I figured this "cheap" ticket cost me over $1,500 bucks before hotel fees. Shame on you Frontier. read more

Last time we travelled with Jet Blue, comparing to that one star is missing. You have to pay to watch TV. Did not bother me at all - I can sleep 11 hours in the plane waking up only to get lunch or dinner))) However, people who have trouble having rest during the flight must have an opportunity to entertain themselves somehow. 5 free channels or so would be very helpful, I believe. Other than that, everything went very well. We were going SD-Denver-SeaTac and 10 minutes before our arrival to Denver the plane started shaking heavily. I am not easy to scare in general, but that was disturbing. Our flight operator was a professional, that is for sure! I fly from time to time, that was the first time in my life the plane was shaking that heavily, but the crew did their best to leave the passengers as calm and safe as possible. I believe that is how Denver airport is, being in the mountains. Next time I will consider flying Frontier if their prices are the same or lower than the other airlines. read more

Overbooked minimal to no service the only thing free on the flight is water pop etc is charged for too many other choices to put up with that Denver airport was not supportive of wheelchair due to a blown out knee nine-year-old had to push me around read more

The flight might be cheap but additional cost like $30 for each carry on and plastic seats and no leg room. First and last don't take FRONTIER AIRLINES. It is trash, honestly. read more

Oh my. I have never had as bad a flying experience as I've had every time I've flown Frontier. They were delayed by at least an hour every single time, and even when we were delayed by three they refused to give us anything free. So it ended up costing me about $100 more to fly with them because the flight came in too late for me to have a ride, I had to eat at the airport, and I had to board my dog an extra day. Unless it's like a $200 difference I would always choose another airline. I haven't flown with them since and I will never again. Worst customer service too. Because they were so delayed they made announcements and the woman at the desk was incredibly rude when a fee people politely asked her to repeat. Go with Delta or Virgin or really any other airline. read more

Someone purchased two tickets for myself and daughter to visit family in Seattle. We took along my two year old grandson. Leaving Denver everyone was helpful, kind and not a word was said to us about our young traveling companion. When we were returning to Denver, a rude woman at the Frontier desk asked us about the age of my grandson. We said he was two. We were then informed that he could not fly on our lap. Even though he was allowed to fly with us out of Denver on the return as we were informed he couldn't be over two years and a day, and she needed to see his birth certificate. She let us go only to be embarrassed on the plane. We were put off the plane and made to purchase another ticket. The check in attendant that saw us board told my daughter that she "had lied" when she bought the ticket. We told her we didn't buy the tickets. Then they tried to give us free alcohol for what, get us drunk traveling with a child? We think Seattle Frontier sucks! Denver you guys were awesome! read more

UNACCEPTABLE BAIT & SWITCH!!! My husband and I booked two roundtrip itineraries from Denver to Ft. Lauderdale last September, for travel this coming March. Just 8 days after the booking, FRONTIER CHANGED OUR FLIGHT DESTINATION to Miami and we were told they would not provide a way to get us from Miami to Ft. Lauderdale. Despite the added cost and inconvenience, we accepted the flight change. Since that time, OUR FLIGHT ITINERARIES HAVE CHANGED THREE MORE TIMES (that's 4 itinerary changes in 4 months and counting). TODAY, we were informed that OUR NON-STOP FLIGHT HAS CHANGED TO A THREE-LEG ITINERARY, flying from Denver, to Indiana, to Alabama to Miami. We are now arriving over five hours late and in a different city!! I waited over an hour to speak with an unsympathetic customer service rep (as is typically the case) who could offer no acceptable remedies and no explanation other than "they are making many schedule changes at the moment". Once upon a time I loved this airline! I was one of their elite frequent flyer members and flew them almost exclusively. I don't know what went wrong, but over the past decade they have become "a whole different animal" indeed!! BUYER BEWARE!!!! read more

Actually, that is 0.01 stars out of 5.0 possible. They get that much for getting me to my destination alive. They took out comfortable padded seats and installed injection-molded plastic torture stools. Probably got them from a second-hand sale at a Catholic school cafeteria after they retired them due to excessive overuse and years of torturing the backs and spines of small children. I used to LOVE this airline. I have flown them for over 15 years and racked up hundreds of thousands of miles. I used to love the comfortable seats. I used to love talking with flight attendants that beamed about their passion for their job and respect for their company. Anyone remember the days of chocolate chip cookies and free DirectTV? Now the seats don't recline, they saved a few inches of padding in the seat-back thickness of each seat to allow installation of additional rows. Next we'll see them ripped out in place of wooden benches! YOU CANNOT EVEN GET WATER WITHOUT PAYING FOR IT WITH YOUR CREDIT CARD!!! No more perks. The "frequent flyer" program offers no meaningful benefits any longer. This airline has been gutted. What a shame. They used to be great. Don't expect they'll be around much longer now that they have adopted a corporate creed to nickel and dime every passenger for every possible aspect of the flight experience. I'm surprised the cabins are still heated and pressurized during flight. Doubt they will be for long. Go purchase those personal oxygen supplies and North Pole down-parkas folks!!! A whole new in-flight experience awaits!!! read more

I waited for 14 hours just to check in my bag. Once it was checked in, satan himself popped out of the flight attendants ass and put his pinky up my buttocks. All my shits hurt now and I know have to use a ice pack to wipe. read more

If they cancel your flight, and you can't find an agent for them in the entire airport, do not just leave: they won't book you on another flight over the phone, only the agents at the airport can do that. If you're at Sea-Tac and can't find an agent, don't worry, you're not blind: as far as I can tell, they don't have any -- not even at the check-in counter! Just live at the airport until a Frontier flight somehow actually manages to arrive, then wait at the end of the jetway and force a pilot/stewardess to help you. read more

This is the worst front desk service ever! They do not care about you! They are so rude with their customers! There is a short hair blonde that's works there, try to avoid her at all costs. She has no respect. read more

This airline sucks! They try to pass themselves off as discount but then they charge you for your seat, tea, tv...lame! Then they had more than a six hour delay! Never flying them again. read more

not even giving one star just got to the airport and already stressed. horrible service at the counter, bad info on line and long lines at security checkpoints. will never fly frontier again airline you lost six passengers today. i hope our checked in bags will make home to seattle. zz read more

My first time to fly Frontier was yesterday and I did not expect to pay $95 to check two bags, good thing I didn't have a carry on that would not fit under my seat because that would've been another $30. Had I wanted a different seat than the one they chose for me, that would've been anywhere from $13 to $50. Had I known that I could've ADDED a bag prior to my 24 hr check in time, I might have paid $25 for my first bag, but WHO KNEW? Only water was free to drink on the flight, so the Sprite for the grandkids cost! They boast about their low fares, but plan to take plenty of extra $ !! Don't plan on wifi, or outlets to charge your phone or iPad. Take a book or plan to sleep because there's no little screen on the back of the seat in front of you which other airlines provide for free, even with lower airfares and baggage rates and free drinks! And, if anyone on board has a peanut allergy, you won't be able to enjoy yours! Happy travels (on Delta or Alaska, or..) read more

Frontier is a terrible airline with dismal customer service. Frontier LEFT our bag in the city we were departing from for a weekend trip to Seattle. My fiancé and I had 1 bag checked (we checked to avoid the extra fee of a carry on). When we got off the plane and the phone rang--"hey this is frontier airlines we have you bag here." We asked why it was there and not in Seattle, the response was that this worker just got to work and our bag was sitting there. Obviously this was a huge concern to us that we had a weekend trip without our things.... But secondly, we the HELL did this airline allow an unattended bag to sit there for hours without any action!?... Anyways, they allowed us to "purchase necessities" for each day we would be here without the bag--no list or description of what qualifies. No FAQ. Nothing. We were told we could spend $50 per day per person to get us by and that our bag would likely be sent the next morning. That didn't happen. We went out entire weekend with barely anything to get us by. Now we're sitting in the frontier ticketing line to check in and settle all this crap, turn in our receipts for reimbursement and such... And guess what there is NO ONE from Frontier here. They don't arrive at the desk until 2 hours before the flight is scheduled for takeoff. Frontier you suck again because Seattle Tacoma airport recommends EVERYONE arrive at least 2 hours early just to get through TSA. I'm sitting here first in line and Everyone behind me is so irritated even WITHOut Having to deal with the lost bag bullshit. Well I hope everyone reading this gets a glimpse of what a terrible airline this is and if I had to do it over I would just book with a better airline and avoid all the stress and aggravation of dealing with this pitiful company. Peace out. Drop the mic. read more

boycotted. never again . seven hour delay. barely an apology. didn't even show their faces at the counter to answer questions. worst customer service i have ever experienced. read more

NEVER take this airline. If you are flying from Seatac tho is the worst airline. There was no one at the ticket booth. We waited for an hour before we could check our bags. The tickets are cheap but not worth it because you pay for it everywhere else. For seat ranging from an extra 12-30 dollars, so if you are traveling with a family and you want to sit together get ready to pay. You pay for baggage 15-45 extra per bag! We ended up paying an extra 300 dollars. We will pick a different airline next time. read more

Only reason it got even two stars was for the price. A true cattle-car experience. 4.5 hour flight, one service done. No plugs, no entertainment available on board. I'm only 5'10" and my knees were in the back of the seat in front of me. When I emailed rhe complaint their response was, hey, we got the widest seats in the industry. Yeah, took inches from the aisle, had an aisle seat, every time some one walked by got hit on the shoulder. Will do my best to avoid frontier airlines. Usually we fly Alaska or United, much better. read more

I would give this company 0 stars if I could!! For starters, the plane was VERY cramped. The leg room is laughable, as well as the tray provided. Our return flight was delayed by 4 hours. I understand that this can sometimes happen. However, the way the Frontier staff handled it was ridiculous. We were kept on the plane for more than 1-1/2 hours (even though they repeatedly told us "it should only be another 15 minutes") and the explanations they were giving us for the delay were clearly bogus ("There's a scratch on the cargo area that needs to be fixed, but don't worry, it's air worthy. We just have to appease the FAA before we can take off. We are just waiting on paperwork to get faxed over.") Finally, after almost 2 hours of sitting on the plane, they had us unload back into the airport. Nobody had an explanation for us. Nobody could tell us where to go or what would be happening with our checked bags. It was a group of clueless employees. Four hours past our original departure time, your company decides that they are going to give its passengers a meal voucher. So, they gave us $10 each...a laughable amount considering the cheapest meals in the airport are approx. $18/person. With only a few passengers receiving these vouchers, we were then called to board our plane. Most of us didn't even have time to get a voucher and those that did still didn't have enough time to USE IT because they boarded us immediately. We were all bussed to our plane (that was not even at a gate anymore), and we FINALLY were going to depart. Just as everyone boards, the flight attendant announces that they are, "low on water and we need to only use the restroom in an emergency." Also, we are told that we cannot wash our hands. Instead, we "need to use our own PERSONAL hand sanitizer (if we have some) rather than washing with soap and water." We were then warned that if we didn't follow the bathroom limits given, the restroom facilities would be "shut down entirely." So, we were going to take a 3 hour flight with no bathroom access. Awesome! I figured that with the inconveniences we were all experiencing, maybe some extra things would've been done to help with everyone's displeasure. My husband and I were assigned to sit in the row in front of the emergency exit. NO ONE AT ALL was sitting in the emergency row. My husband is 6'6" so I nicely asked the flight attendant if she would allow my husband to sit there (giving him the ability to stretch his legs a little more). Another tall gentleman also asked the same. The flight attendant said she would only let them move if they paid the $50 upgrade fee. (Clearly, having two strong and capable men in this row, in case of an emergency, wasn't the priority. The company would rather have an EMPTY EMERGENCY ROW - 6 empty seats - than to miss getting their upgrade fee)! The flight attendant told the other gentleman that he could sit in the aisle seat (parallel to my husband and I), but he couldn't sit in the seat next to her because she "didn't want anyone sitting next to her." Yes, those were her exact words! Excellent customer service and professionalism! The shocked passenger responded with, "Wow! Customer service at its finest!" As if the employee's first comment wasn't sarcastic and rude enough, the flight attendant proceeds to say, "Maybe if you would've been nicer to me, I would've let you sit in the emergency row." At this point, I was appalled. Perhaps she felt guilty after that because a short time later, she told that 2nd tall gentleman that he could go ahead and move to the emergency row, "even though you're a smart aleck." Again, yes, those were her exact words. My husband was left where he was. I guess she didn't feel the need to move him. Of course, the attendants were happy to offer snacks to the passengers for $3+. Ha! What a joke! They couldn't even give us a soda and some peanuts without charging us after all this?! Doing our best to get through this awful experience, my husband and I closed our eyes to rest while the plane took us home. However, our peace only lasted a short time as we were woken up by three of the flight attendants standing in the emergency row, talking LOUDLY about disliking their coworkers. ARE YOU KIDDING ME?!?!?! Is this really happening?!?!?! I timed them. They stood there and bad-mouthed the other flight attendants for 30 minutes! This is no exaggeration! I took a video (that I would be happy to share with anyone reading this)! I will never use this company again! Good luck staying in business with ethics like these! read more

This was my first time flying Frontier, and I'll never do it again. I wrote them a review for their personal database, but I also want to share it publicly with potential customers. Please disregard any typos. I wrote in a fury and in one attempt in their small text box; On my flight towards Fort Lauderdale, FL from Dulles airport, I was denied free water and then the second time I asked for a small cup of water, the stewardess "forgot." The seats were incredibly stiff and uncomfortable and small, and we landed late and then were stuck waiting in the plane for ~20 minutes. On my flight back, flight 1099 was supposed to leave at 7:20 on Monday, but after I already arrived at the airport, the flight was drastically delayed to 11:54. When I asked why, I was given no response and then rudely told to move by one of the hr representatives.The flight was then delayed a bunch more times until it was ultimately cancelled. The hr staff, while trying to field upset travelers, were not helpful or caring. They did not behave well -- they rolled their eyes, murmured to one another and gave short, one word quips. They said the flight was cancelled due to inclement weather -- inclement weather where? There were numerous flights departing from Florida and arriving at DC concurrently. No other airline had problems, and no other airline tried to lie about their inadequacies. Then, after the big crowd died down, I walked up to the staff hoping to avoid the heated discussion that had ensued earlier. Apparently, it was already told that the EARLIEST frontier could reroute everyone was Friday (it was Monday), but I missed that. When I asked if there were any other flights leaving that night, one of the police officers -- not one of the dismissive staff members who were so young and immature that someone could have told me they were teenagers and I would have believed it -- replied to me with an extremely dismissive no. I responded, "It was just a question" and gave a smug look, to which the officer responded "did you think I was being rude?" I said yes, and she said "well then you don't know what rude is. I rolled my eyes and turned to my phone, and then a second police officer -- this time a man -- told me to "get out. leave, kid ... now." I asked what I did wrong and then walked away at least 50 paces out, now next to a new gate; I was attempting to get in contact with someone to pick me up. The police offers followed me and the man took out his handcuffs, telling me if I don't listen and get out then he'll handcuff me and force me out. Let me just remind everyone that the gates are a public place, I was not doing anything illegal -- I wasn't even speaking -- and my flight was just cancelled abruptly and I had no where to go for 4 days. Police officers -- regardless if they're mall cops or part of the SWAT team -- are meant to upload the law, not create it. 7 different people followed and assisted me after this situation, making sure I was okay and deriding the ignorant and rude cops. Both cops ridiculed me the entire time and your staff did not help -- they laughed. Then, when I called the airlines to ask for guidance with booking a new flight (this was my third time calling, the first two times I never got off hold. I was on the phone, waiting for a combined time of 34 minutes), I finally got off hold after 36 minutes (even though the machine said it would take only 17 minutes), and when I initiated the conversation, things went from bad to worse. I said "hello, I'm calling with regards to flight 1099, etc. etc. etc., and then AFTER I FINISHED TALKING, the representative said "hello? i'm sorry I can't hear you." Then I interjected, and the representative stopped talking and then when I stopped, he began again. IF YOU CANNOT HEAR ME, THEN WHY ARE YOU STOPPING WHEN I'M SPEAKING AND SPEAKING WHEN I'M STOPPING??? Then, I waiting in the long time to speak to a representative back at the help desk at the ticket booth outside the gates, and when it was my turn in line, the representative never called my name. After 5 minutes of idle waiting, I asked "are you free" to which she responded without looking at me "ya." It took her curt response and walked up with a smile. A fake smile, but a smile nonetheless. When I asked for the manager's name, she told me I couldn't have it. When I asked for the CEO's name, she told me to look it up myself, all with a smug glower. Then when I persisted to have the manager's name, she had a male representative come over and he laughed and said "it's me. put my name down." Now I knew it wasn't him, because they gave the person before me another representative's name when they asked for the manager. It was ridiculous, demeaning, immature, unprofessional and rude. I did not get back for my 5 classes at Georgetown, which at 184 dollars per class, is about 922 dollars total. Frontier overall was unhelpful, rude, and terrible. I am so displeased with both the upper-level operations and hr-representation. read more

On 09/11/16 Frontier Airlines contacted me via email and Text messages saying that the flight would be delayed 2 hrs. I proceeded to call the airline to find out the reason of the delay. Once I had contacted the right person to be talking to they told me that it was a " weather" related issue. With my understanding Chicago and St.Augustine were clear without any wind issues or upcoming bad weather. Now after being delayed 3+ hrs, the lady in front that was handling the bags stated it was due to a delay from previous cities. I have been waiting over 2.5 hrs for our aircraft and more than half the flight showed up and they will not let them enter to get checked in. In no way did frontier mention on email or text a specific time to be here or they will not let you check in. It's disrespectful and rude, people pay to get on this flight. read more

The worst. Be very careful when you find that "low fare" online. They don't tell you that checked bags are an additional $30 while carry ons cost $40! Then if there is more than one traveling you have to another added fee to be able to sit together. Of course they charge more for exit rows and bulkhead seats. Most airlines do that now but to have to pay extra to sit with the folks you're traveling with is awful! Spirit airlines must be very pleased that they are no longer the nation's worst airline thanks to Frontier. read more

This has to be the worst airlines ever. I flew from Nashville to Seattle Dec 20th ,my bag didn't arrive , it is Dec the 26th and I still haven't received it, I have spent over 2 hours on hold waiting to speak with someone about my luggage and it will be day 7 on the 27th Dec and still no bag , I will never set foot on a Frontier flight again. read more

I would give this airline less than one star if this Yelp app would allow. It is not a discount airline, given the extra cost to sit, move, bring a bag....breathe. They also have one ticket counter at one of the largest international airports in the US, of which I stood in a line to drop off a bag for over an hour. This airline and there terrible customer service, pace, and price make it completely not worth it. P.O.S. read more

That was honestly the worst airplane experience I have ever had. Terrible seats, no entertainment on a 4.5 he flight. Pay for everything including sodas which they offer once. It was terrible. read more

This is the worst customer service experience we have ever had. Paid for carry on bags as well as checked bags. All were lost despite a 4 hour layover. Still have not found bags nor been contacted by them to be kept up to date on their status. Have been referred to numbers that are not able to take our calls. Spoke with supervisor who cannot help us. Never again will we fly with them. Stay away from them! read more