After trying a bunch of different airlines for flights to Taiwan, this is definitely my favorite! The quality of service and the travel experience are unmatched from the lovely toiletry bag to the soothing music in the bathroom and generally tasty food. The planes are generally quiet which I love since my longstanding beef with Airbus planes is engine noise. I also find STARLUX's pricing to be very competitive and enjoy nerdy side facts like how their standardized call sign is "Starwalker."
For some constructive feedback, I find the bathroom sinks don't seem to drain very well and are too small to not make a mess. I imagine that is specific to the airplane model and not necessarily something in their control. The paper towels provided, though sturdy, also tear super easily from the dispenser, so it makes it hard to grab one without leaving a paper towel massacre. The soothing scents and lotion usually decrease my anxiety around trying to leave the bathroom sink in a good shape after using it.
I appreciate the plentiful snacks, but they are all quite dry. I find myself reluctant to eat many since there isn't any accompanying beverage service which is understandable since most guests are sleeping. I wonder if maybe someone could be following with water behind the snack person? This seems more accessible than me hitting the call button multiple times as I try to enjoy the plentiful spread of cracker options. I also think some of their food could use more palate cleansing vegetables or something. I generally like their food, but the ginger noodles for breakfast were quite greasy. I love the ability to pre-order and review the menu since I often find myself stuck with limited options on other airlines due to some dietary restrictions. I'm surprised more people don't pre-order.
Overall, lots of love for STARLUX! They have my business for life! read more