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    STARLUX Airlines

    5.0 (4 reviews)

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    Southwest Airlines - Charging ports and a phone holder to watch movies during flight!

    Southwest Airlines

    2.8(253 reviews)
    0.5 mi

    As a long time SWA customer, I feel compelled to weigh in on the recent changes and how the…read moreexperience of flying SWA has evolved. Even with the seat assignments, charging for the 2nd bag and having to check in for boarding groups can seem more cumbersome and inefficient; the one thing that STILL stands out to me is the Gold Standard of customer service that has NOT changed! From curb check-in, Ticket counter and Gate agents, everyone still greets me with a smile, and goes above and beyond to help with any questions or concerns. I especially would like to point out a recent experience I had at the Seattle Ticket Counter with agent: Vise - She was so gracious, and worked to reroute us even though our booked flights were over 10 hours away still, and put us in seats together through both legs of our trip and got us home a half day earlier than planned. This has helped me realize that great customer service still exists and that is why I still Fly SWA! :)

    ** Southwest is now counting neck-pillows, tiny cross bodypurses on self, etc as a Carry on item…read more If you cannot put it in your purse or carry on suitcase then you have you pay $35 to check it on and $45 for second check on and I believe it's $150 for the 3rd if you have additional. Tip* if you have a Free drink ticket with your boarding pass you may have to inform the crew before you sit down. When I tried on my departing flight to use it the flight attendant wouldn't take it ("drinks are free") and I was too tired to discuss over other passengers next to me. The returning flight I informed the crew and I had no issues.

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    Southwest Airlines
    Southwest Airlines
    Southwest Airlines

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    American Airlines

    American Airlines

    1.9(293 reviews)
    0.5 mi

    The official 'customer service' **American Airlines** (toll-free) number is **1 (888) 669-0167™ or…read more+1 (888)-669-03.91** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this Southwest Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Southwest Airlines for a similar trip in the Future. **Efficient Planning & Convenient Reservation Experience** The travel experience began on a positive note with a reservation process that was both practical and easy to navigate. Every stage, from selecting flight schedules to reviewing available fare options, was presented in a clear and organized manner. Premium travel features were outlined transparently, allowing informed decisions to be made without unnecessary complexity. Confirmation and itinerary details were delivered promptly, making the entire planning process straightforward and reassuring. **Enhanced Airport Services & Smooth Pre-Flight Experience** Upon arriving at the airport, the benefits of premium travel became immediately apparent. Dedicated counters and expedited airport procedures significantly reduced waiting times, allowing for a far more relaxed experience. Access to exclusive lounge facilities provided a comfortable setting to unwind, enjoy refreshments, or prepare for the journey ahead. The boarding process was equally well coordinated, ensuring a seamless transition from the terminal to the aircraft. **Comfort-Focused Cabin & Attentive Hospitality** The onboard environment was designed with passenger comfort in mind. Spacious seating, generous personal space, and a quiet atmosphere created ideal conditions for both relaxation and productivity. Throughout the flight, the cabin remained spotless and exceptionally well maintained, contributing to a pleasant and restful journey. The professionalism and attentiveness of the cabin crew further elevated the experience, with service delivered thoughtfully and consistently from departure through arrival. **Seamless Operations & Memorable Overall Experience** The flight itself was conducted efficiently, with every aspect of the journey progressing smoothly and without disruption. Onboard services were provided in a timely and organized manner, enhancing overall comfort throughout the trip. Following arrival, priority baggage handling allowed passengers to continue their journey without lengthy delays. Overall, the experience successfully combined convenience, reliability, and premium comfort, making business class a highly satisfying choice for modern travelers.

    The official 'customer service **American Airlines** (toll-free) number is 1 888 305 4803™ or 1 888…read more669 01.67 for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. **Convenient Start & Straightforward Arrangements** Organizing the trip proved to be an effortless experience from the very beginning. The reservation system was intuitive and informative, presenting all available travel options in a clear and accessible manner. Premium benefits, fare flexibility, and seating preferences could be reviewed easily, allowing informed decisions to be made without confusion. Once finalized, all travel documents and itinerary details were provided promptly, ensuring complete clarity ahead of departure. **Refined Airport Experience & Minimal Waiting** The advantages of business class became immediately apparent at the airport. Dedicated service channels significantly reduced waiting times, making every pre-departure formality quick and efficient. Expedited processing through airport procedures helped maintain a smooth flow, while access to exclusive lounge facilities provided an ideal environment to relax before the flight. Boarding was conducted professionally and efficiently, allowing passengers to settle onboard in a calm and unhurried manner. **Relaxing Journey & Elevated Onboard Experience** The inflight environment offered a noticeable sense of comfort and exclusivity. Generous personal space and thoughtfully designed seating made it easy to remain comfortable throughout the journey, whether working, dining, or resting. The cabin atmosphere remained peaceful and exceptionally well maintained, contributing to a pleasant travel experience. Attentive and courteous service from the cabin crew further enhanced the journey, with every interaction handled with professionalism and care. **Efficient Arrival & Consistent Quality Throughout** From departure to arrival, the operation was managed seamlessly and with impressive consistency. Services onboard were delivered smoothly, ensuring that the flight remained enjoyable and uninterrupted. Upon landing, priority baggage services enabled a swift departure from the airport, adding further convenience to the overall experience. The journey successfully combined premium comfort, efficiency, and dependable service, making business class a highly satisfying way to travel. **Seamless Operations & Memorable Overall Experience** The flight itself was conducted efficiently, with every aspect of the journey progressing smoothly and without disruption. Onboard services were provided in a timely and organized manner, enhancing overall comfort throughout the trip. Following arrival, priority baggage handling allowed passengers to continue their journey without lengthy delays. Overall, the experience successfully combined convenience, reliability, and premium comfort, making business class a highly satisfying choice for modern travelers.

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    American Airlines
    American Airlines
    American Airlines

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    Frontier Airlines - The only cancelled flight

    Frontier Airlines

    1.3(272 reviews)
    0.5 mi

    This is a low-coster. It is disingenuous to expect full-price service…read more Your gates WILL be in the farthest corners of the airport. You will be pestered with emails suggesting to pay for this and that in advance to make your trip more pleasant or predictable. You MAY be asked to prove that your hand luggage fits in their size bins (there were two next to my gate with stern warnings, so you can try in advance). You CAN pay through the app in the airport if you need to convert your personal item into a carry-on but that will eat some of the savings. The seats do not tilt; because of that the seating area is actually wider and pant size 42 man comfortably fits with no intrusion to the neighboring space. IMHO 44 should fit too. Your flight crew WILL be nice and bottomless tea or coffee will be 4 bucks. The lavatory is, probably, not cleaned between the flights. I was first and the seat was already "sprinkled" and one of two rolls of toilet paper was already down to the bare core. Short delays are very common with Frontier (at least on LAX-SEA they are) but usually they recover most of it through the flight. My flight left 20 minutes late but arrived on-time. If you fly with just the "personal item" AKA small backpack 18x14x8", accept the toilet situation (I am not saying that they never clean, only that on my flight it was not - for sure), and OK with the need to walk / take a free shuttle from the gate to the airplane, you will save 35%. If you have carry on, you will save ~15%, and if you are flexible with your travel dates, you will fly half-price comparing to the major airlines. The caveat is the usual - no changes and no upgrades of anything.

    I flew from LAs Vegas to Seattle today on flight number 2407. The flight attendants were, by far,…read morethe most unprofessional, unhelpful, and rude attendants I have ever encountered. There was a woman and a man who were in the back of the plane where the restrooms are. Before the flight even took off, the woman said to her male coworker that "the higher ups" don't like her and that's why she's in the back. They then continued talking extremely loudly to the extent that I and several people seated near me thought the conversation was coming out of the overhead speakers. Their conversations consisted of a kind of flirty exchange where the woman was sharing her entire dating life, stories about being drunk and even saying that she has 6 months clean. They continued talking extremely loudly despite multiple passengers looking back and questioning how they could be so unaware. The plane was extremely quiet as many people were returning from Las Vegas so extremely tired and trying to nap. After about 45 minutes, I went to the bathroom near them and politely asked if they realized that the whole back half of the plane e could hear their entire conversation. The response was that this is how they keep themselves awake on the job and began laughing and exchanging undermining and outwardly rude glances. I went back to my seat and about 10 minutes later, a man who was two rows from the back of the plane stood up and asked something similar to the following...would you guys mind keeping it down? We have spent the entire time on this flight listening to your discussions about inappropriate subjects and we would appreciate it if you would remain professional and spare us the details of your personal lives. They laughed and did not respond at which point t he said, "no wonder the higher up's don't like you." They continued to converse loudly and snicker about the passengers requests. At one point a different flight attendant approached them and we thought she would be asking them to quiet down but within moments she was laughing and clearly not informing them that they were out of line. At this time, I was filming and attempting to Document the situation. The woman then approached my seat and demanded that I stop recording. She had a red card and said if I did not stop recording she would hand the red card and I would be met by the police upon landing. When I tried to explain the situation, she said that she was unaware of that and when I asked for a supervisor, she stated the there was no supervisor on board and reminded me that it is against privacy rules to Record anyone without their permission. Overall, this was the worst flight I have ever experienced. The lack of professionalism and common courtesy was astounding. I will never fly with Frontier again.

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    Frontier Airlines
    Frontier Airlines - This terrible airline had ample space and made us check our bags, don't use them!

    This terrible airline had ample space and made us check our bags, don't use them!

    Frontier Airlines

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    Qatar Airways - Tarmac View

    Qatar Airways

    1.9(15 reviews)
    0.5 mi

    I want to recognize Maria at the Qatar Airways desk in the Seattle Airport for her exceptional…read morekindness and professionalism. She was knowledgeable, patient, and genuinely sympathetic while assisting me, and she handled the situation with real care. I do fly frequently, and I will note that Qatar Airways' carry-on weight limit feels significantly stricter than many other airlines I travel with. Being limited to 7 kg (15 lb) for a carry-on can be quite challenging in practice, with an associated $250 charge. That said, Maria herself was wonderful throughout the interaction. Her calm and supportive approach made a frustrating situation much easier to navigate, and she is a great representative of the airline's customer service. Guitar always on the other hand needs to increase their carry-on limit. 7 kg is not sufficient for any traveler!

    Absolutely unacceptable experience with Qatar Airways. My…read moremom was traveling from Chicago to Doha, then from Doha to Iraq. The connection in Doha was only 45 minutes, which is completely unrealistic. Because of this, she missed her connecting flight and lost an entire day of her trip. This wasn't just her many other passengers missed their connections too because of the same issue. I don't play about my mom, and this whole situation has me beyond angry. Thankfully, Qatar Airways did provide a hotel for everyone who was stranded, but that doesn't make up for the lost time and stress they caused. What made the situation even worse was that one of the agents lied to multiple passengers. They told everyone they would arrange and pay for a rental car so they could go out and explore Doha for about three hours during the unexpected stay. That never happened. They got people's hopes up with promises they never kept. On top of that, passengers weren't even given food money or meal vouchers. Losing an entire day of an international trip because of a connection that was far too short is unacceptable. The poor communication, false promises, and lack of proper customer service made an already frustrating situation even worse. I genuinely do NOT recommend booking with Qatar Airways.

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    Qatar Airways
    Qatar Airways - Check-in Counters

    Check-in Counters

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    Spirit Airlines - Check-in Counter

    Spirit Airlines

    1.3(360 reviews)
    0.1 mi

    I mean, at this point what can I really say about Spirit that we all don't already know?…read more I still say in certain situations; they can be a decent fit. Take our recent quick 2-day trip from LAS to SEA. Roundtrip tickets were barely over $100 per person round trip. Holy crap! Say what you want, but that is a real good price! Bag fees are tricky for me. If I have a short trip I don't need to pack a lot. No matter what you do, you do get a free personal item. That is really calling it too tight for comfort, IMO. So, for this last trip I did an upgrade on their website for $35 per way, per person ($140.00 total). My extra $140 got us assigned seating to sit next to my partner for both flights near the front of the plane for both legs. It also got both of us a free carry-on item each, both ways in addition to our personal item. More than enough for a 2-day trip! Considering the fact that, if you checked in a bag at the airport day of, it could cost you $65 per bag, per leg that feels like a great deal! I mean, even with the extra money my total ticket price is still under $200 each round trip. I can totally live with that! As for the flights themselves, it is still Spirit so keep your expectations reasonable (read:low). Both flights were delayed, but nothing too bad. Usual mix of some very nice employees and some mildly passive ones as well. Nothing too bad. Honestly, I can bitch all I want, but I know for the right price and a short enough trip I will use them again. 3 stars.

    ZERO stars. Spirit is unreal. First time flying with Spirit Airlines. Customer service at the check…read morein counter is not the greatest. You will pay an arm and a leg for baggage. Please update your baggage policy on the website, that would be courteous especially for active duty personnel. You get two free baggage but at the counter you are told to verify your ID at the time of purchasing. The big guy with blond hair and young lady with curly dark hair were very unhelpful at check in.3/7/24 flying out of SEATAC this morning. The airplane lacks cleanliness too. Read the reviews and book with other another airline.

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    Spirit Airlines - Broke off one of the stands!

    Broke off one of the stands!

    Spirit Airlines - Even the fold down table is cheap! When was this plane built?

    Even the fold down table is cheap! When was this plane built?

    Spirit Airlines

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    Turkish Airlines - Tarmac View

    Turkish Airlines

    2.3(13 reviews)
    0.1 mi

    Turkish Airlines is a newer airline flying into Seattle as they only started nonstop flights to…read moreIstanbul in 2022. The airline is known for offering flights to the most destinations around the world. I flew on Turkish a few years ago from Seattle to Thessaloniki via Istanbul during spring break. For the most part, it was a good experience. The pluses are mostly with the in-flight experience. They use Dreamliner planes and serve tasty meals on all flights, including my short haul flights to and from Greece. The IFE system has extensive entertainment and they give all passengers an amenity bag on long haul flights. Lastly, the baggage allowance is generous as you can check in 2 bags. I do also want to bring up some items to consider booking on Turkish. My flight to Istanbul was nearly a hour late, but I still made my connection. Try not to book flights with short layovers. Also some of the connections have long layovers to destinations in the Middle East and Central Asia with flights arriving at odd hours. You may want to consider doing a stopover in Istanbul instead, which Turkish has a good program for. Lastly, gate security in Istanbul is extensive. So expect a thorough check of your carryon items before your flight. Overall, I enjoyed flying on Turkish. It is a well run airline with good fares to Europe and a great in-flight experience. However, you should consider travel time, especially layovers and the amount of backtracking needed to get to your destination when deciding whether to book.

    We flew Turkish Airlines from Madrid to Seattle in 2025, via Istanbul, and we had a great…read moreexperience. Our layover was long enough to be able to get to our next gate, and yet short enough to feel like we weren't wasting time. The flight was frankly luxurious compared to other long international flights. We flew to South America yearly for a while, and the economy experience on Turkish Airlines was like the Business Class experience on the unnamed airline to Montevideo. There were always two options for the meals. My wife was able to get gluten-free meals. The help staff was extremely friendly and helpful. It may well have been the best long flight experience in my life.

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    Turkish Airlines - Tarmac View

    Tarmac View

    Turkish Airlines
    Turkish Airlines - IFE Map

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    IFE Map

    STARLUX Airlines - airlines - Updated July 2026

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