my agent, Kim Huber, was essential in helping me with my trip to the Dominican Republic. everything was perfect and we had everything taken care of from the time we landed, to the time we arrived back in Orlando. I highly recommend! thanks to Kim, the whole trip was epic and seamless. read more

I would have received better service from Expedia ect. Booked a cruise as part of group. My thinking was having a travel agent is better due to the personalized service that we would receive. Everyone in my family booked our cruise with the group number we were given. The cruise is 2 weeks away and we have heard nothing from our travel agent. I assumed giving that group number would ensure that all of our cabins were together...nope we are all scattered throughout the ship. Not that I need my hand held but it would have been nice to receive some type of welcome packet explaining how to check in for the cruise, how to get our rooms together. Nothing The group rate we received was no different than I could have gotten on my own. Going through this agent just added extra steps I did not need to take read more

Jennifer Stokes put together a trip for us to London and Paris that was fabulous! The hotels, transfers, and excursions were all perfect thanks to Jennifer's attention to details. I would definitely use her again for any future traveling plans!!! read more

We met Ivan at a Travel Expo in Long Beach and helped arrange one of the best vacations we have taken. It was a twelve day trip to Italy and everything including the tours at each place was organized to perfection. He got the best deals on airfare and included all the transfers including back and forth from LAX which went smooth. Would highly recommend and we plan to arrange our next vacation through him again. The best part was that he was always available by phone or email and customer service was top notch!! read more

I've recently booked a 4-night cruise vacation from long beach to Mexico with Ivan's help. I want to have a nice vacation with my family including my 2 year old daughter. Cruise seems to be the natural choice as it's the most hassle free way of traveling with a toddler. I've only been on a cruise once many years ago. Ivan was of great help and helped me to plan this trip. He answered all my questions and he was very patient. What I really liked about him is that he is very responsive. He replied my emails fairly quickly. Ivan is very knowledgeable about this cruise line, I'm so glad that I spoke with him. Can't wait for the cruise vacation! Cheers! read more

I would never book through them again. My travel agent would never respond and leave my payment in limbo. I am fortunate enough to pay up front if I wanted but decided to make in payments which my travel agent was slow to process. Like months slow. I am thinking for a lot of people just because you had money to make a payment this week and the travel agent didn't process for 2 weeks then it very well could put that person in a hardship. I will never use them again. read more

We are extremely happy with the quality of service that we received from Jenny and Ivan. They helped my family with a Northern European cruise and we had a blast. We were a little nervous at first because we weren't sure with the visa situation and being in a new country. But, everything was planned out perfectly and well organized that we didn't have any problems at all. The best part about Jenny and Ivan is that they responded quickly to all the emails and requests that we had and Ivan actually offered to take us to the airport since we live pretty close to each other. I would highly recommend Jenny and Ivan to anyone that is looking for cruise vacation. We will definitely work with them again next year when we plan our next cruise trip. read more

Bought a 30 day trip to Australia/New Zealand through our travel agent at cruise planners. Put $8500 down on an over $20 thou plus trip. This was before COVID, over 2 years ago. Haven't received a penny back. Will never pre- buy a trip again from Cruise Planners or Down Under Answers. They don't care about their customers. read more

Just came back from 9 days trip in Norway. We consulted with Ivan before choosing a tour with ScanAm World Tours. Our Norway trip was everything we wanted- great land tours combined with ferries to see the fjords and glaciers. All hotels were wonderful particularly Kviknes at Balestrand. Our tour escort and driver were excellent. Ivan found us good round trip flights and booked pre-tour hotel room for us. We are very pleased to have Ivan as our local agent to help with all travel arrangements. read more

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Ivan and Jenny helped us plan a river cruise on the Rhine. We planned to do it ourselves, but the competing claims and confusing pricing of the cruise lines made it near impossible to figure out. So we contacted Cruise Planners based mostly on their Yelp reviews. It could not have turned out better. Ivan was quick to understand what we wanted to do and were willing to pay. He presented several options that were much better than what we had found online. He handled both our ship and airline reservations. When United messed-up our seating at the last minute, he dropped everything and went to bat for us. He also gave some excellent suggestions for hotels and excursions for our stay in Amsterdam. We dealt mostly with Ivan, but his wife/partner Jenny also stepped in when he was not available. Both are very responsive, informed and nice people. I highly recommend them. read more

I recently booked a 7-day Bermuda cruise on August 23, 2019 with Helen Feng at Cruise Planners. She promised over phone to give me free wifi and bottle water if I booked the cruise from her. In two days after payment, I called her about wifi. She said "NO WIFI" and hanged up the phone (very rude). During several days later, I have called her several times but only answering machine. She never called back. Finally I called her supervisor and asked her to call me back. She called back, but denied her promise of wifi (that is a lie!). Irresponsible person! Cheating behavior! read more

If I could give them zero stars, I would. I booked a resort with an agent from Cruise Planners and she booked our hotel for the wrong dates! Her reaction to her error after the fact was unacceptable and she refuses to accept accountability. This error resulted in an additional 2300 in costs. I don't know what the vetting process is for Cruise Planners but I will pass on ever using them again. read more

Thank you, Jenny and Ivan, for planning our family's trip, from cruise in the Caribbean to Disney vacation. We had a wonderful time. Looking forward to the next vacation. Thanks again. read more

Cruise Planners - Beautiful shores of St. Thomas - Travel Services Near Me

Kathy Cambridge was absolutely FANTASTIC! She walked us through every step of the process, she deftly accepted and booked our changes, and she even jumped through hoops at the last minute to add a couple amenities that we thought after what we expected was too late to change. Kathy, without a doubt, made this process painless and easy! We most certainly will be working with Kathy again, and we encourage everyone else to seek her out to help you! read more

Jenny and Ivan are extremely knowledgeable in vacation planning, and are not just cruise planning experts but have insight into all kinds of travel deals. I book my flights and travel through them, and they work closely with me to get the best deals and itineraries that match my needs and budget. Get on their email list for flash sales and cruise deals - they always email their customers as soon as they hear about great deals. I highly recommend them, they are a fantastic duo! read more

Awesome service and awesome person to talk to for your trip plan! As a first timer cruiser, we were worried with a lot of things especially travel with an infant. But Ivan made sure that we well informed and he answered all of our questions. That trip was also to celebrate my birthday, and Ivan was very nice to arrange a birthday plan while we were on board. We will definitely contact him again for our next trip. Highly recommended! read more

Ivan did such an awesome job helping me plan my Bahamas cruise!! I had such an amazing trip and it was such an easy process. He provided all the necessary information and more to ensure we wouldn't forget anything and that we would have such a pleasant time. I can't wait to plan my next vacation with Ivan!! Thanks so much!! read more

My 1st review on Yelp is for Ivan for his excellent help in planning my cruise to Alaska. His advise was very helpful and I were able to save lots of money on the cruise yet still enjoy it very much. Will definitely come back to him for my next cruise and refer friends and families to him read more

Jenny and Ivan have helped several of my family members and friends with their vacation plans. They assist with both land and cruise travel, and with 15 years of travel experience, they have such a wide knowledge of world and domestic trekking. They are a great resource, and another huge plus is they don't have any travel service fees. I will definitely be using their expertise when I plan my next cruise or land vacation. read more

Jenny and Ivan are some of the best people you'll ever meet. Their insight and recommendations on what to do, how long it will take you, the best times to travel etc are superior to any other company I've utilized. Their customer service is excellent and they are truly helpful. I used to book all my own travel and having to look and research places to stay and prices etc was such a hassle. Now I just let Jenny know what my budget is, where I want to go and what I want to do and viola, Jenny does all the leg work. I haven't been disappointed with any of my trips and got to see and do everything I wanted to do. This is one stop shopping!! So easy and saves one a lot of time researching on their own. I would HIGHLY recommend Jenny and Ivan. read more

I think if it were not for the patience and help of our travel agent Jenny Tsa we probably would have backed out of the trip This was our first time taking a cruise. For first time travelers it was a bit daunting but Jenny guided us step by step with what we needed and she helped us to pick out what the best choices would be for our expectations. I had mentioned to Jenny that we were taking the cruise to get away and relax and to celebrate our anniversary. Jenny suggested a cruise line that fit our needs and expectations perfectly I enjoyed the cruise so much that I am planning a family vacation for next year. I had recommended this travel agency to my supervisor and am now recommending it to my siblings. read more

Cruise Planners in San Gabriel is AMAZING!! I generally book all my own cruises and vacations, but Jenny made it SOOOOOOOO much easier AND found us better rates! Jenny helped us book our first cruise with Princess last winter, got us in on a FABULOUS sale, and took care of EVERYTHING. We are now planning our cruise for THIS winter, again with Princess, and Jenny has already set up everything exactly how we requested and MORE! Thanks so much for going the extra mile and making everything so easy!!! I'm sold, and will be booking with you guys from now on!! read more

Top-notch trip planning thanks to Jenny and Ivan! For one, responses to my questions were always prompt. Aside from being efficient with my inquiries, whenever there were issues involved with a cruise company, they contacted the company directly themselves and quickly resolved whatever the problem was. Even after the resolution, they would continue to follow-up, providing tips for how to enjoy the vacation to its fullest. They genuinely want to ensure a worthwhile, fulfilling trip and that reflects in their high-quality service. I couldn't recommend a better consultant for your vacation planning needs! read more

I used Verona Forrest from Cruise Planners to take a cruise out of Baltimore to Halifax. I do not recommend her. She did not present herself to me as professional or competent to handle her various responsibilities as a cruise planner. read more

This was my first time booking a cruise. I had no idea where to even start for booking, but Ivan helped me with everything and I am so excited to go cruising to Mexico now! He is quick with responses and any accommodations Ivan was able to help us through. I can't wait for future bookings with him! Highly recommend! read more

I started inquiring about a cruise through Carnival's customer service line. They are OK, but nothing compared to Jenny Tsa. I was recommended to her by a friend and I was extremely pleased with her service. Always got back to me right away through email or phone calls. Very knowledgable. Her excellent level of service didn't stop after I paid for the cruise. She continued to be very helpful all the way up to the time I boarded the cruise. I would highly recommend Jenny and I plan to call her again when I book my next cruise. Thanks Jenny! read more

Cruise Planners have helped us plan 2 cruises. They really go the extra mile to make sure you have everything planned for a great trip. We are new to cruising and they are generous with their time, always promptly answering all of our emails with questions. And they are very knowledgeable about everything cruising. Best cruise lines, best rooms, best local hotels, best prices. Very pleased with their service and we plan on continuing to use them for our future cruising plans. read more

Truly fantastic! Recently, my girlfriend and I traveled to Paris and Madrid for the first time! We were the lucky winners of an 8-day/7-night European river cruise at a live charity auction. Ivan and Jenny were the donors of the cruise package. While the river cruise was an amazing score, the true value came from working with Ivan and Jenny to make our first time travelling in Europe an amazing, easy and stress-free experience! I recently read an article about the 5 words that describe the best customer service, and as I was reading through the piece, Ivan and Jenny immediately came to mind as prime examples. The article breaks-down the best customer service experience into 5 CORE PILLARS, each of which Ivan and Jenny portray. The best service is not imposed upon customers, but is the product of an actual attempt to UNDERSTAND and empathize with the customers. This concept centers on the customer and states that the information and resolution offered align with customer desire rather than business script, habit or policy. As we planned our first true vacation (a European vacation nonetheless!), Ivan and Jenny met with us in person on multiple occasions, and consistently corresponded with us via e-mail and text messaging. They made us feel like their most important customer, they LISTENED attentively with a sincere interest in UNDERSTANDING how we felt and why we wanted what we wanted, and were very PATIENT in addressing all of our wish-list items, questions and concerns. Given that this was our first time travelling outside of the U.S., we had LOTS of questions and concerns, and (being the attorney that I am), bombarded Ivan and Jenny with questions ad nauseam! These two have the patience of a saint! :) The customer service experience boils down to the customer's SATISFACTION. The itinerary that Ivan and Jenny prepared for us, created the most magical experience my fiancé and I have ever lived! Ivan and Jenny considered everything we wanted to accomplish from our travel, and made sure that even the minutest detail was addressed. They were conscientious of putting us up in the best hotels/accommodations, travel arrangements that exceeded our expectations without taking a toll on the bank account! I don't know how they did it, but they were able to score us a free-upgrade to a first-class cabin aboard the cruise-liner with a balcony and an amazing view of Paris and the French countryside from the Seine River. Even during the trip, Ivan would check in on us via e-mail making sure that we were having the best experience on our vacation. We felt like he sincerely CARED not only about our experience, but overall well-being, knowing that we were travelling by ourselves in a foreign country. Needless to say, from start to finish, we had an enchanting experience, which we would otherwise not have accomplished without Ivan and Jenny. In short, yeah...we were definitely SATISFIED, and will be booking our next trip with them! Thank you both!!! :) read more