I can't begin to say how horrible the customer service is. I applied for a visa for my daughter, its taking a little more than expected time. This isn't a big deal. I called to ask what process they have in place in case we run out of time. At which point, the person on the other end just became upset and scold me that she doesn't know and its not her problem. That is, she's done all she can. That is not how you offer customer service. You don't (a) get upset at customer for asking for contingency plans (b) you don't say it's all you can do and (3) you don't hang up on the customer multiple times. I'm sure that in most cases there isn't anything you can do, but you run a business, there's so many ways you can answer that question. read more

Very knowledgeable professional and excellent customer service that will benefit everyone who needs help with travel booking and insurance services. Highly recommend this business. read more

Really great, I'm English speaking only and they took good care of me. They filed all my paperwork and took my photo, I got my passport visa back in less than three weeks! read more

Over $400 for an expedited tourist visa - but they were professional, super quick, and helped cleanup my application. Got my 10-year multiple entry visa with the max length of stay (60 days). read more

This place is professional and reliable. But for reference, they quoted me $430 / application to apply for your Chinese tourist visa (e.g. 10-year visa) (they said that includes the Chinese consulate's $140 processing fee, so this vendor is charging a $290 service fee). Pretty steep. Compare to CVSC which charges a $185 service fee. read more

Got my China visa within 2 weeks! Mia was professional , no fuss . I would definitely recommend this travel agency.

My son got his Chinese Visa here after the pandemic. Very good service. Got passport in reasonable time.

They admitted the mistake and re-did my visa for free and I got the 10-year visa this time. So I've updated to four stars.

Came here a few times to apply for China visa. The most recent visit was to apply for special visitor visa. Yuki was outstanding and went above and beyond to carefully explain my options and shared her recommendations. She also provided prompt updates on the progress and status of the application, often after working hours. Highly recommend Holiday China for visa applications, I will be returning as a customer in the future. read more

Thanks to your recommendations I took a gamble on this place. Jack seemed nice enough and the customer service of his colleagues are on par with what you'd expect in Chinatown (Cantonese people are very pragmatic to a fault). On Yelp's recommendation I got my passport photo taken here (just $5!) but they warned me that it would not match the guidelines set by the Chinese Embassy but also assured me that it would not cause my application to be rejected. As a result I decided to place everything in their hands once I got my paperwork together. They made me more nervous as I saw them amending my application using whiteout and replacing boxes with black pen. But you know what, I got my VISA back 3 days before expected and all was good. When I showed up to pick it up they knew exactly who I was once I gave my name! (Somebody from the other end of the office shouted "that's the one with the Canadian passport") The premium they charged was hardly anything compared to other services and they never tried to upsell me on any supplementary services. For the less form-savvy people, they tell me they even fill out the application on your behalf! Reading their story on the website, you can see that Jack has a very personal mission to make visiting China as accessible to as many people as possible, so I do encourage people to support this small business and keep Jack's dream alive of exposing as many people as possible to China. read more

Due to my more than usual procrastination regarding travel matters, I needed my China visa turned around in less than 2 weeks. There were other services via mail that other folks have used and loved, but I really didn't feel comfortable with such little time remaining. Enter Iris at Holiday China China! She was so no nonsense about the whole process that I was taken aback a bit initially. I knew the process, since I have read so many of the reviews, both good and bad at other places. But folks, don't let your perception about Iris get in your way. She is soooo efficient in what she does. If you can get to her office with a nearly completed visa application and a check, she will take your visa application photo, and have everything ready to go in about 10 minutes. But I had already paid for an hour of parking! Use it somewhere else in the International District. She told me it would take 7 business days and indeed, it took 7 business days. When I went to pick it up,Iris was already busy with another client. I can not recommend this place highly enough! read more

Book your China tours through this company! And get your Visa expedited with this travel agent! Our trip was at end June 2019 during the slow season which was fabulous as destinations weren't too over crowded. I have always had hesitation buying inclusive tours with travel agents but Holiday China was wonderful to work with and put together a wonderful, memorable vacation for me, my mother, my brother and my auntie. We worked with Corina (who is no longer there) and Jack. Jack picked up communication when Corina left and there was no drop in service. I am not in Seattle like the rest of my family and they sent me to my local agent who helped me receive my Visa in just a few weeks. But also the tour they planned in China, along with the private guides that were by our side the entire time in China, made the trip well worth it. Having a guide in each city in China, having a private shuttle taking you everywhere and waiting for you to finish your activities, allowed us to fit in the maximum amount of activities possible but still providing the flexibility to cater to our groups needs. If you want to take the hassle of planning a China tour then this organization is great to work with. read more

Very welcoming and friendly staff !!! They took great care of my visa and gave me a great deal on my flight to China. Thank you read more

The service seemed professional and courteous. Prices were reasonable. However, the agent who provided the service did not seem to have a lot of experience. When I received my Chinese visa, I received a single-entry visa instead of a multi-entry visa. It turned out that the agent had forgot to create an itinerary for me as she promised, which is the likely reason I received a single-entry visa. The company offered to "try again" (in which case I would have received my new visa only days before the trip) for free. I felt that this would jeopardize my travel plans, and decided to change my travel plans instead. The company acknowledged the mistake, but did not offer any refund or compensation, despite the fact that I had paid extra for express service and the multi-entry component of the visa. read more

I was done in an hour. I first booked my visa through some online company Abriggs. Right after booking i realized that it was a bad choice. They had exorbitant prices. So i went in this place to make a photo. But i liked their helping staff so much, that i went and cancelled my other company and went with these guys. Its awesome they are local, face to face and very reasonable. read more

I walked in and received very professional service from Iris. She did a great job getting us our Chinese Visas despite having a few hiccups with the Chinese embassy rejecting our application. I received prompt email replies and phone calls from Holiday China. Overall, very pleased with the experience. read more

Holiday China China was the answer to my conundrum.I was working with the a travel agency that wanted me to mail them my passport and paperwork for a China trip I have planned with my mom from Hawaii. I wasn't okay with that. After reading a ton of reviews, I settled with Holiday China China. Thier website provided an example of how to fill out the application (super helpful!). Convenient location, with ample parking, to get in and out in 10 minutes. They checked every detail, and even retook my photo when the one from Walgreens didn't work out for $9. They measured everything and packed it to send out. My paperwork: $179 Hawaii Mom's Paperwork $179+$50 out of state processing fee All of this was clear on the website. I am very happy with the service. read more

Professional, fast, and legitimate Chinese visa service. Highly recommend- Coco was great to work with!

Amazing amazing service! I never usually review on yelp but i felt that this was necessary. Carina replies all my emails almost instantly and helped me organize and check over my documents for my visa application. She actually helped me realize I don't need to apply for a visa for my current trip but was so kind and gracious about it. I will definitely be back for all my visa applications from now on! read more

There's a bunch of Chinese travel agent and visa places in Seattle. I used another one, which I won't name, that was incompetent. I found Holiday China to be competent, friendly and well priced. I would recommend this place to get your visa or travel service needs met. read more

I've used Holiday China's services in the past to obtain China visas and notary services and have always been happy with their service. Recently Iris helped me obtain notarizations from the Secretary of State and a Consulate, a complicated and arduous process. Iris went above and beyond, translating documents and reviewing multiple emails, all with a cheerful attitude. She also provided me with status updates on my paperwork and mailings. She made the process as simple as possible. read more

The gentlemen helping us was great! He was able to answer all our difficult travelling questions and give us insight of how our airline and everything would be. We got a Vietnam visa and China visa that arrived within a week at an affordable price. We highly recommend this place. We searched for other visa places in Seattle, and they quoted us significantly cheaper. This place is located in China town. read more

Wow. Emailed them and Coco responded to all my questions in a great manner. If I ever need anything I will definitely use them.

Do you need a Chinese visa but don't want to travel to SF? This place is for you! There are lots of visa services but most of them charge outrageous fees. If you plan in advance, Holiday China China will get you your visa for only $29 more than the visa price. A bargain! It is a small operation but everyone is really nice. Make sure you fill out the visa application before you go and they will go over it with you to make sure you have it filled out correctly. They won't call you unless there is a problem so just go back when it should be ready and it will be! They are located only a few blocks from the International District station so easy to reach on transit. When I need another visa in ten years they will be my first stop.. read more

They are so nice. Coco help me a lot. I want to find a cheap one. She was very patient. Change the date and company to check the best one for me. read more

I used Holiday China to get my Chinese visa. Friendly staff and a short turn-around time for processing. Would recommend using their additional services such as filling out the application and taking the photo for it. Have already recommended to a colleague interested in going to China. read more

I needed my visa in 2 weeks. They worked very hard in making that happen. They ensured my application had no issue and I now have a 10 year visa. Wonderful customer service. read more

Very fast, straightforward and convenient experience with China visa application process. My boyfriend needed a China travel visa for 10 years, but we can't really make the time to go to SF for this. They only charged you a very small fee on top of the actual visa application fee. They called us in when there's any problems or questions, and we got the visa stamped just in time. Recommend this place to anyone who wants to apply for China tourist visa but can't really go to SF! read more

After spending hours last night trying to find the best deal to get my Chinese visa done, I ended up stressed and almost spent more than $400 just to get it done by a website online. But after seeing the reviews and how close this place was in Seattle, I canceled my previous booking for a visa and came here instead. The service was exceptional, I already had a Chinese visa form filled out so I was in and out of there less than 10 mins. In addition, I was able to get my picture taken right there as well. I'm definitely coming back here again when I need a visa. read more

I needed a visa for China. They helped me with the odd sized photo required and the paperwork work and the visa came today, a week earlier then anticipated. They were friendly and easy to work with. read more

Holiday China was so incredibly helpful! I came to submit for Chinese visas for myself and my fiance and got them with plenty of time to spare for our trip. Our agent was extremely helpful and even retook my passport photo as she was worried the one I had done at CVS would not be accepted. She also warned us about other things like potential finger printing that we would never have known if we hadn't gone to this agency. Definitely recommend using this service! read more

Mr. Jack (Yao You) speaking with him for getting a Visa for china. Very reasonable price and service. I am using them for travel tickets also. read more

They are very professional, nice and patient. The amenities are thoughtful. They always answer questions and reply to emails quickly! Highly recommended! read more

Fabulous service--so great to have such a wonderful resource in Seattle. I was getting VISAs for 6 of us. I read their VISA photos and other details and still had several trips back and forth to their office to get every document exactly right. I appreciated that they were able to advise me before sending in the application (and needing to deal with possibly having them rejected). They really know what they're doing! AND they have the least expensive fee of any others I saw online. THANKS!! (I did not experience any language issues with the staff.) read more

Stopped by today to drop off my paperwork to apply for my visa for China. The staff was welcoming and filled with excellent information not only regarding visa application but travel options as well. Location in Chinatown is very easy to get to with parking and the location is very well lit, very soothing atmosphere. Regarding future travel to Asia I will definitely reach out to this team first for both their suggestions as well as taking advantage of their excellent airfares to Asia. Anyone in the Seattle area looking to take a trip to China it makes sense to stop by here not only for visa but to gain insight into some terrific airfares providing great value from a great team read more

Staff was amazing. Iris took the time to explain. The process and filled out our visa application for us. If you are planning a trip to China, these are the people that can help you make it happen! read more

The service is fantastic!!!! Carina is the best agent I had ever met! My mom and my niece brought tickets from her and needed to change their flight, she helped me a lot even my mom change her mind couple times but she still being very patience with us. 5 star for her read more

All the previous reviews are accurate. We were very pleased with how easy it was to process our visa through Holiday China China. Their website example of how to fill out the application, made it so easy. At the office they retook our passport photos because they didn't meet China's requirements. Coco quickly processed our applications. We paid a small fee to have our passports mailed to us and they arrived in less than four weeks. We even received an email to notify us of the expected delivery. We would highly recommend Holiday China China to anyone that plans to visit China! read more

My experience of China travel visa application with Holiday China China was a breeze. At first, I planned to book with another travel agent. When I was confused of the visa photo requirement, I found Holiday China China also provided an on-site visa photo service. So I called their office, Carina answered my phone with professional suggestions. I switched to them immediately. I like their super friendly and straightforward customer service. They go extra miles to make the process much easier. They deserve 5 stars. read more

If you need pictures taken for your China travel visa application, beware that the requirements are very specific and passport photos from Walgreens/Kinkos/etc won't work. Holiday China China got my done within 10 minutes of me entering their store. They offer services to help with either the entire visa application process, trip planning, or just the photo component if you've got the rest under control. Very convenient and friendly. Do note that their weekend hours are limited. read more