I can't begin to say how horrible the customer service is. I applied for a visa for my daughter,…read moreits taking a little more than expected time. This isn't a big deal. I called to ask what process they have in place in case we run out of time. At which point, the person on the other end just became upset and scold me that she doesn't know and its not her problem. That is, she's done all she can. That is not how you offer customer service. You don't (a) get upset at customer for asking for contingency plans (b) you don't say it's all you can do and (3) you don't hang up on the customer multiple times. I'm sure that in most cases there isn't anything you can do, but you run a business, there's so many ways you can answer that question.

Very knowledgeable professional and excellent customer service that will benefit everyone who needs…read morehelp with travel booking and insurance services. Highly recommend this business.

I wanted to organize our trip to Costa Rica by myself but quickly felt overwhelmed with all the…read moredetails at play. That is when I decided to use Anywhere.com after reading all the great reviews. I am so glad I did. David Leon was our contact and he did a fabulous job! I told him how long we wanted to go, the places we wanted to see and our budget. He planned the whole trip with hotels, breakfasts, transfers, tours and more! He kept a constant communication with us before the trip and during the trip if we had a question. Everything went smoothly, all the hotels were fabulous, the transfers were on time, the tours were amazing, the guides were knowledgeable. We were absolutely delighted with the experience and this is thanks to this organization. They are professionals and they do their job with absolute perfection. Thank you so much!! Pura vida.

They were really good, would book the trip again with them. Cesar and his team were awesome! They…read morewere on top of things always and were available all the time via WhatsApp or phone. He really took good care of us. I would recommend him to others as well.

The staff here are so nice. They worked very well and fast. They answered all the questions we…read moreneeded. That's good job.

I came here to get a 5 year visa to travel to vietnam and they were great! Great service and they…read morewere always willing to answer my questions. They got me a quick expedited visa with no issues!

Logistical disasters abounded! Went on a "luxury wine and food tour" that was 50% luxury and 50%…read moremotel six. The five day stretch in the middle was a bumbling mix of terrible winery, a jolly tour guide who knew nothing about food or wine, a moldy hotel bathroom and endless hours on a small bus. Had to pay extra for a suite and then had our suite given away to another couple on the tour - with no offering of a refund until we called it to their attention. Fortunately the first hotel was lovely and the last three days saved the whole trip. I paid way too much money for such mediocre service and accommodations and transportation. Trust level with this agency is 0. Never again

My experience was with one agent only so I can't say how the rest of the agents are. She was…read moreunprofessional and unfriendly so I decided to take my business elsewhere.

After spending hours scouring Expedia, Travelocity and Kayak, came up empty-handed. Are you tired…read moreof searching the web every day to score a good deal on your vacation or business travel? You will never look back after using Travel Services. I am so glad i found them and have never looked back. The staff is great and friendly. Mark was excellent to work with. He always responded to phone calls/emails promptly and was extremely clear and thorough with expectations. I was given great prices and a lot of great suggestions, I have wondered why I haven't gone to a travel agent before. If you are doing any complicated trip at all, go to this travel agent. Do yourself a favor: relax with a cold beverage while they search through the airline flight schedules and find you the best deals. They always find great rates (even better than Expedia at times). I highly recommend Travel Services by Mark and will definitely use his services in the future!

Travel Services (Mark Johnson) is absolutely brilliant when it come to helping clients with their…read morepersonal travel. He is a trusted adviser, friendly, patient, smart, and very skilled when it comes to making your dream travel plans. He's been repeatedly able to save his clients sizable amounts of time and money. Highly recommended!!!!

I am writing in hopes of saving you 2-4 hours and some headaches. Overall, NCL was good. But the…read morePhoto Gallary was a downer. I recommend staying away from the Photo Gallery on Norwegian Cruise Lines. I regretfully spent over 4 hours of time in the buying process. I am now thinking that it is better to take your photos home and print your own locally. It will take less time. I paid over $370 for 5 pictures ($150), a hard cover photo book upload service ($85) and Iris Pics ($189) Each service had problems. Now the people who work there were fabulous. Please do not think anything negative about the workers in the store, including the manager. The problems are deeper in this company and need higher management to address. The problems are integrity in advertising and a process that misleads you on hpw much time you will have to give up on your vacation. Each pitch for each service I bought used enough overstatement and deception in both the artistic and verbal presentation that I as the customer did not receive nor experience the service so described. I think customers have a right to know the true quality of the service provided. If you still want what they actually provide and look past the deceptive advertising and verbal claims, then you can make your purchase with full knowledge of what you are buying. The Iris photo ads have vibrant colors, blue, brown, green. The actual product comes out mostly grey with an unrequested explanation about how the picture really represents your eyes. My eyes are blue green. My girlfriend has green eyes. Our pictures look nothing like the ads on promanent display next to the eye camera machine and nothing like how our eyes actually look to other people The photo book upload service was promised to be easy and well done by AI. "Simple, quick, easily edited, great results. My girlfiend spent an hour gathering pictures and two hours in the photo gallery getting frustrated that AI chose so poorly and because it was impossible to resize or crop pictures that AI chose. It is better and easier and more fun to use another online service. Maybe you want the NCL stock photos in the book, but you can purchase expecting it to absorb 3 hours of your time with technical challenges The 5 pictures promised us a digital copy. For $150, i was thinking i would receive a thumb drive. Instead they give you a QR code to goto their website and download your pictures. Sounds simple, like 5 min tops. But the process took me 30 min because the website has some nonuser friendly steps and pop ups. At $30 per picture, i think the customer service should include actually delivering the product to me as advertised and verbally promised, not making me deliver it to myself. This company fails in the areas of integrity in marketing, product delivery and meeting the expectations they create in the customer. The business model puts too much work on the customer for the prices charged. We ended up at the photo gallery at least 5 times including several evenings after 8pm to pick up photo hard copies. I would rather have done a piano bar, karaoke, or a theater performance with my time. Why not deliver the photos to the room? I think the reason they get away with such a misdescribed process and exaggerated promises is because the cruise ship delivers you to them in a captive pool of customers. They set up photo shoots as you board to suck you into the process. Most cruisers only shop once and do not want to take more time from enjoying their vacation to address the issues for future guests. So I want to get this information to you before you take the cruise. I hope to save you 2-4 hours of headache. And yet, you are free to spend the money and get the pics if you do not mind the time it takes or the experience being less than promised. For some, money does not matter. For some, time does not matter. If you do not have a camera, maybe you will love the experience and value the pics. If you do have options, i recommend exercising your options. Have more fun. Avoid some frustration. Bon Voyage.

Just rode from Seattle to Portland. Old car, very rough ride, noisy because connecting doors often…read moreopen. Route changed from two years aho so instead of seeing Puget Sound and Columbia River it was crumbling buildings and junk filled yards and graffiti. Not looking forward to return ride. Seat was hard, no armrests.

Cara and Andrea were great planning and deferring our 35th anniversary (one year later due to…read moreCOVID19). We had a great time on our 36th anniversary, and everyplace they planned was great. We went to Orcas Island, San Juan/Friday Harbor, and Walla Walla. The B&B at Orcas was exceptional - Otters Pond. The owner, a CIA chef, had the best breakfasts ever and the view from the B&B was spectacular. The B&B at Friday Harbor, Tucker House was perfectly located, and again the breakfast was delivered to our room and delicious. Their COVID protocol was exceptional. Our Walla Walla stay was at The Finch, downtown and walking distancing to all the wine bars and restaurants. Cara set up all the day trips - E Bike, Tesla Wine Taste, and the best one was the Bike and Sunset dinner in San Juan (see photo). We biked to Lime Kiln Point State Park and were served wine and dinner while watching the sun set. It was awesome. Everything was planned in great detail. I loved having the Trip Plans APP set up for everyday activity with locations and phone numbers. Cara was always there, checked up on us a couple of time. WE LOVED IT! My first, but not last time using ABHT. We are looking forward to the next trip .... Gotta come up with one!

I chose to work with Anywhere But Here Travel on a recommendation. And I could not be happier with…read morehow our two week European trip turned out. Four cities in three countries - it was too big of a trip to plan myself. And I am SO HAPPY with all the work Monica put in and how it all turned out. Everything went smoothly and I would use them again to plan our next big trip.

My wife & I have been on two AMAZING vacations planned by Lexi, but this review is specifically for…read moreour honeymoon. As the groom, I took on "honeymoon planning," and to be honest, was struggling at it. Feeling overwhelmed, I reached out to Lexi, who in the past had planned a vacation for us in Italy (which was stunning). I was on the phone with Lexi within 24 hours, describing what we were looking for in a honeymoon and asking if her service would be a good fit for us. She was honest with us in what her service could provide, and we ended up giving her the keys to our honeymoon. It was perfect. Lexi was careful about respecting our budget, and with that in mind, gave us 3-4 realistic options for trips we could take. We settled on Anguilla -- an island I had literally never heard of -- with an extra stop in St. Martin, and it was everything we had asked for. Side note, if you enjoy beautiful beaches, wonderful people, relaxation and delicious food, go to Anguilla. The BEST part about working with Lexi is that the experience does not end when the planning is finished. Lexi was available to us throughout the trip, from packing and pre-departure, and then during the trip for things as simple as finding us the best rental cars, modifying our reservations while we relaxed at the beach, or finding the coolest little spots to explore. A final note on how helpful Lexi is - there was an unfortunate death in our family while we were on the honeymoon. Lexi was immediately available and helpful in evaluating our options and planning our return home. While I hope that doesn't come up during a vacation for anyone else, if it does, you want Lexi on your team. I cannot recommend her more highly.

Lexi helped us plan and book all transportation, activities and dinner reservations in Florence and…read moreCapri. She gave us plenty of options while planning before we left and was super responsive while we were in Italy, including helping us find new reservations last minute. The planning phase was seamless and Lexi clearly has intimate knowledge of Italy. She was receptive to our ideas and feedback, planning the perfect trip. Would definitely recommend her to anyone looking for a similar experience.

Barbara's response time is incredibly slow. I looked back on my email history and my first email to…read moreher was sent on 4/5 but trip details wasn't finalized until 4/25. All she had to do was book lodging in 2 cities, train tickets between cities, and one tour. On top of slow response time, she offers little travel insight. She also charges a fee for her services, first time I have ever been charged by an agent, and felt stuck with her as a result. My next annoyance was lack of customer service. I called her to introduce myself and she blurted out all these things she wanted me to put in an email for her to start trip planning. Personally, it would have been more professional for her to provide me a quick questionnaire to fill out to make sure she had all the necessary information. Then as she was slowly booking things, at one point I had asked if she could put all this information into one summarized document. I'm not asking for much here... and her response was, "Unfortunately, they are all E-documents through separate emails. I suggest you print them all out as paper document to take with you, while keeping the bookings/confirmations in your email as back up." Hmm, weird because every travel agent I have worked with in the past always provided me a summary sheet without me even asking. Had she taken the extra 5-10 minutes to just PDF all the documents into one neat file for me because that was all these separate documents were, she might have actually come off as a professional instead of lazy. This just further agitated me that I had to dig through a bunch of back and forth correspondence with her to find these documents. When I arrive in Rome, my annoyance with Barbara just goes through the roof. My accommodations in Rome is not this cute modern apartment that I was shown but a gross old Italian mess with couches dating back to my grandmothers era. The place is so dusty that my husband and I were congested every night (it was fine once we were outside). At that point, I lost it and sent Barbara a pretty nasty email. After almost a full day of travel, I just wanted to relax and I was far from that. I asked her at one point in our correspondence, prior to my trip, if the place she booked was like an airbnb, which I did not want, and she assured me it was not and ran by a hotel group. It wasn't. It was basically some Italian guy who's father owned a couple units in this building and they were doing short-term rentals. I should know, I own a short-term rental so I am very familiar with all this. Upon my disappointment with the place, the guy tells me the hours he's available which on Sunday was like 12pm-7pm. Does this sound like a hotel management group? Shouldn't Barbara have researched into this a little farther if i specifically asked her if this was like an airbnb? Had she simply googled the name of this residence she would have seen on other sites that there are different apartments types but she only looked at TripAdvisor and there was not much reviews. Fact is, she did little to no due diligence and now I was stuck in something I would have never agreed to had I known the truth. I told her I was scared of what she put me in for the Venice portion of our trip but she cancelled that because they had issues with my credit card... a total blessing in disguise since that was probably another airbnb. Barbara suggested we do a late train to Venice and our arrival wouldn't be until 11pm so chances were I probably had no way of getting into the apartment because she didn't think to ask about all these details prior. Her knowledge of travel is either very antiquated or she's just careless or both. I don't know but either way I paid the price for it. I spent my first day in Rome scrambling and researching to find a new hotel for Venice. Barbara offers to help but I have lost all trust and faith in her. I also wonder if she only reached out because i started cc-ing my friend who referred me to her. Barbara calls me and tells me that my "expectations and price don't go hand in hand." Such a huge slap in the face when I was already boiling with anger in a crappy old apartment and it didn't make that much sense to me because I have stayed in Europe before and have always been able to find nicer hotels in this price range. Upon my review of our emails, I point out to her with our email as backup, that she misunderstood my budget and it was in fact DOUBLE of what she thought. Had she carefully read my email to her early on or clarified with me if she was unsure, this mess perhaps could have been avoided. I tell Barbara that I should be refunded for my accommodations in Rome because I specified to her early on I didn't want an old style place or something that was ran like an airbnb. She tells me if I feel this way, I should take it up with my credit card company. What a great way to end my vacation when I go home... argue charges because my travel agent didn't do her job.

I contacted Barbara about booking a group trip (10-20 people) and to get a quote. I sent her all…read morethe information I had found on Expedia so she could research options. She replied that I was looking for a "deal"... well of course I am! What person when booking a trip isn't looking for a deal? Should I be paying double? Her reply was rude, arrogant and extremely unprofessional. She wasn't willing to help me unless I was to pay a consulting fee, which is strange because every other travel agent/agency I have contacted is willing to do so. I wish I could rate her service/business as -5 stars. Unless you have a relationship with this woman, or are willing to pay her special "fee" don't bother to contact her.

The agent helped plan a nice trip and answered all questions. One small detail needed fixing, but…read moreoverall good help.

I have been using the services provided by AA Travel for more than 20 years, and it has been…read moreunfailingly an effective and pleasant experience. They asked a colleague in SF to hand deliver a passport/visa once when I made a mistake with a travel date. They answered an emergency call outside of work hours to help when my ticket was canceled erroneously by the airlines. They are very professional and really know the work well, and I have been able to rely on them for my travel needs. They do have a "no nonsense style" which some people find to be not warm enough, but they are actually very nice people, and if you realize that it is but the surface (accent, tone, etc), what they can do for you is great. Thank you, Ken and Ling.