The agent helped plan a nice trip and answered all questions. One small detail needed fixing, but…read moreoverall good help.

I have been using the services provided by AA Travel for more than 20 years, and it has been…read moreunfailingly an effective and pleasant experience. They asked a colleague in SF to hand deliver a passport/visa once when I made a mistake with a travel date. They answered an emergency call outside of work hours to help when my ticket was canceled erroneously by the airlines. They are very professional and really know the work well, and I have been able to rely on them for my travel needs. They do have a "no nonsense style" which some people find to be not warm enough, but they are actually very nice people, and if you realize that it is but the surface (accent, tone, etc), what they can do for you is great. Thank you, Ken and Ling.

This was my first time working with a travel agent, and David did not disappoint. He helped us…read morebuild an unforgettable, three week excursion through Thailand, Vietnam, and Cambodia. As the scope and duration of our itinerary grew beyond any trip we had previously taken, it quickly became overwhelming to plan it all ourselves. David worked hard to accommodate our wish list, and coordinated with multiple entities to ensure we had a seamless experience. I highly recommend DesignedTravel!

David built a curated trip for our group of 6 in Argentina that was the perfect blend of our…read moreinterests and desires. No bus tours here! The best food, best wine, and crazy outdoor adventures blended with special cultural experiences. David spent time with me and our group ensuring the itinerary was just right for us, helping with interior travel and the big flights to and from. The on-the-ground guides he hired were perfect! And, when a minor issue emerged while on the ground, David was responsive immediately and helped to resolve it within hours! This is exactly why you hire a travel agent, so you can enjoy your vacation and not worry. Highly recommend David Hawkraven and look forward to future trips with his assistance!

Logistical disasters abounded! Went on a "luxury wine and food tour" that was 50% luxury and 50%…read moremotel six. The five day stretch in the middle was a bumbling mix of terrible winery, a jolly tour guide who knew nothing about food or wine, a moldy hotel bathroom and endless hours on a small bus. Had to pay extra for a suite and then had our suite given away to another couple on the tour - with no offering of a refund until we called it to their attention. Fortunately the first hotel was lovely and the last three days saved the whole trip. I paid way too much money for such mediocre service and accommodations and transportation. Trust level with this agency is 0. Never again

My experience was with one agent only so I can't say how the rest of the agents are. She was…read moreunprofessional and unfriendly so I decided to take my business elsewhere.

When I contacted Holiday China, Lin helped me begin the process of applying to my visa. She was…read morevery efficient in helping me understand what I needed to prepare for my visa and was able to start the process immediately. Lin was very transparent and considerate in the application process. Thank you Lin!

Used to be good. I used them last time I needed Chinese visa. Not good any more. The person…read moreanswered my called was rude. The cost is $430 now which means $290 for just the service.

The staff here are so nice. They worked very well and fast. They answered all the questions we…read moreneeded. That's good job.

I came here to get a 5 year visa to travel to vietnam and they were great! Great service and they…read morewere always willing to answer my questions. They got me a quick expedited visa with no issues!

I needed to get a visa to visit China quickly as it was a last minute work/vacation trip…read more I searched high and low as its not super clear online where to get a Visa for China and some sites masquerade as the official place to get one as if they were the embassy or govt approved. My Mom got her China Visa here and pointed me to go there. Nothing like a personal referral! We both worked with Addi, most likely the youngest female there and she spoke english which made it easier for since my mandarin is not pristine. Not very personable, though I am not saying she is unfriendly, just a kind of no nonsense, efficient, get my request/transaction done type of deal which is fine with me too. While the non rush Visa estimation takes ballpark 2-3 weeks, Addi got me my Visa in under 2 weeks which is much appreciated for somewhere around $400ish. Very happy as I am writing this review from Chongqing right now!

I was worried I had to jump through a bunch of obstacles but not only did they make the whole…read moreprocess simple but my visa came in like 2 weeks. I seriously highly recommend Lin, she was very kind and communicative, everyone else there is also very nice. Thank you Lin!!!!

Very helpful, but cater to mandarin Cantonese speakers, my wife speaks mandarin that is why we went…read morethere. Reminded me off when I was in China, very direct, but very quick!

We were heading to our trip to 6 different countries in Asia and needed a couple visa's to…read moredifferent countries such as China and Vietnam. Upon arriving, we were greeted by a lady that was able to answer some questions. The reason why I am giving a 2 star is lack of knowledge or response to some questions asked. I asked if we needed a Cambodia visa (in which you don't you can get it on arrival) and they answered that we did and that it had to go through the embassy. Another gentlemen also grumbled and said "you need advance notice a month and a half might not be enough". The pricing was also significantly higher than many other places that we decided to go to. We ended up going to Holiday China and we liked the experience there much more. Holiday China was honest with us and quoted us with great prices, was able to get our visa in a week, and was able to provide us detail about our trip. Meh, not that impressed mostly because of inaccurate information and pricing.

The pluses: Amazing food. Amazing food. And amazing food. Also, some talented naturalists and…read moreoutdoor guides. BUT, a few big drawbacks: The boat, the Safari Endeavor, was very old and not as advertised. The sales literature said it was renovated 11 years ago. Patently untrue. The boat was built in 1984 and looks and vibrates like it was built 40 years ago, too. I also felt I was patronized constantly as an older person. I'm 65, in terrific shape, hike regularly and bike 20 miles daily. I was told ridiculous things like, "Let's give the seal lions room," as if they don't know how to swim, or "let's step back from the edge" of a viewing platform as if I were a toddler. Just not my vibe. Also, excursions that were advertised as two hours were cut short to 80 minutes at least three times. Our trip also had many people whose tickets were comped, including the large family of the cruise director, which lent an odd air of missed privilege to the adventure. It didn't help that Alaska is melting; for the money, I would recommend Patagonia 100 times to Alaska. It's much more beautiful with exquisite blue glaciers that are still visible. Or for old spruce trees, visit the Boundary Waters of Northern Minnesota. If you do go to Alaska, I'd find another small ship operator with vessels that are worth the dollar charged. The Endeavor needs to be retired.

Although the crew was great, we were well cared for and we did have a good time, I feel like we…read morewere ripped off by the sales team when they moved us to a different tour on a different boat last minute. We ended up staying in a different cabin class because what we booked wasn't acceptable to us on the new boat. The difference between what we paid for and where we ended up was about $4000. They gave us $1000 for the itinerary change. When I complained afterward, we were offered "an additional savings" (unspecified amount) on our next booking. I've called, written emails, even written directly to the company owner via snail mail and tried to contact him via someone who knows him. It's been three months. Still nothing. The full story...we originally booked the Glacier Bay National Park cruise on the Wilderness Discoverer round-trip out of Juneau, but a large group cancelled and Uncruise subsequently cancelled our trip 4 days before departure. They gave us the option to join a cruise on the Wilderness Explorer out of Ketchikan for which they'd alter the itinerary so it would also visit Glacier Bay and return to Juneau with our same dates, or we could rebook for a different time or cancel completely. They pressured us to make a quick decision and we'd been planning a vacation for months that included follow-on activities. Changing all the dates on that last minute would have been a mess, so we went along with the changed itinerary. We had booked the Admiral cabin (highest cabin class) on the Wilderness Discoverer with a stand-alone queen bed and sitting area. When we arrived on the Wilderness Explorer, the Admiral cabin turned out to have a murphy bed against a wall on one side (so one of us would have to crawl over the other to get out) and since it converted into a sofa, there was no space to store a bag! The room was super small. We ended up switching to a Trailblazer class cabin (two cabin classes lower than what we'd booked) with two twin beds and promises to "make it right" afterward. Apparently "making it right" means offering a discount on a future booking. I don't think so.

I needed an Australian tourist visa. What should have been a straightforward online procedure…read moredevolved into a nightmare of incompatible devices and software issues. Now I was scared as my large time cushion for a visa evaporated. Fortunately Nora Zikaite of Travel Visa Pro came to the rescue. She was calm, competent, and had a wonderful, professional can-do attitude. She helped me get my visa quickly--THANK YOU! THANK YOU for the peace-of-mind as I count down to my bucket-list trip! I highly recommend Nora and Travel Visa Pro!!

I worked with Katherine Albener was my order manager. She was thorough, efficient, and simplified…read morethe process tremendously.