The agent helped plan a nice trip and answered all questions. One small detail needed fixing, but…read moreoverall good help.

I have been using the services provided by AA Travel for more than 20 years, and it has been…read moreunfailingly an effective and pleasant experience. They asked a colleague in SF to hand deliver a passport/visa once when I made a mistake with a travel date. They answered an emergency call outside of work hours to help when my ticket was canceled erroneously by the airlines. They are very professional and really know the work well, and I have been able to rely on them for my travel needs. They do have a "no nonsense style" which some people find to be not warm enough, but they are actually very nice people, and if you realize that it is but the surface (accent, tone, etc), what they can do for you is great. Thank you, Ken and Ling.

This was my first time working with a travel agent, and David did not disappoint. He helped us…read morebuild an unforgettable, three week excursion through Thailand, Vietnam, and Cambodia. As the scope and duration of our itinerary grew beyond any trip we had previously taken, it quickly became overwhelming to plan it all ourselves. David worked hard to accommodate our wish list, and coordinated with multiple entities to ensure we had a seamless experience. I highly recommend DesignedTravel!

I was hesitant to work with a travel agent, but I am SO glad I found David! After spending several…read morehours trying to piece together a family trip to Japan on my own, I knew I was in over my head. This was our first trip to Japan and my Japanese is limited and this was a special occasion, so I felt a lot of pressure in planning this trip and opted for his fee-based planning services, which I'm so glad I did! What I appreciated most about David: 1) he offered a meet and greet before I committed to his paid services and he spent the time to learn about what we were hoping for in our trip, what were our concerns, fears, etc., and answer any question I had; 2) he truly listened and designed an itinerary that fit us perfectly and took into account specific needs we had; 3) he gave honest and candid tips about what we could reasonably expect within our budget; 4) he worked with us to find options that made the most sense (we had some wriggle room on cost but still had a budget); 5) he met with me before the trip to answer any questions and planning tips; 6) he met with me after our trip to talk about how it went and he invited my feedback. He had a local travel agent partner who helped design the trip, which I really appreciated because she had great local insight. She was also one of our guides for a food tour in Osaka and it was one of our highlights of the trip, she was delightful! It was a good mix of guided tours and free time, and all three tour guides were excellent! I would absolutely recommend him and hope to work with him again!

Logistical disasters abounded! Went on a "luxury wine and food tour" that was 50% luxury and 50%…read moremotel six. The five day stretch in the middle was a bumbling mix of terrible winery, a jolly tour guide who knew nothing about food or wine, a moldy hotel bathroom and endless hours on a small bus. Had to pay extra for a suite and then had our suite given away to another couple on the tour - with no offering of a refund until we called it to their attention. Fortunately the first hotel was lovely and the last three days saved the whole trip. I paid way too much money for such mediocre service and accommodations and transportation. Trust level with this agency is 0. Never again

My experience was with one agent only so I can't say how the rest of the agents are. She was…read moreunprofessional and unfriendly so I decided to take my business elsewhere.

Very knowledgeable professional and excellent customer service that will benefit everyone who needs…read morehelp with travel booking and insurance services. Highly recommend this business.

I can't begin to say how horrible the customer service is. I applied for a visa for my daughter,…read moreits taking a little more than expected time. This isn't a big deal. I called to ask what process they have in place in case we run out of time. At which point, the person on the other end just became upset and scold me that she doesn't know and its not her problem. That is, she's done all she can. That is not how you offer customer service. You don't (a) get upset at customer for asking for contingency plans (b) you don't say it's all you can do and (3) you don't hang up on the customer multiple times. I'm sure that in most cases there isn't anything you can do, but you run a business, there's so many ways you can answer that question.

The staff here are so nice. They worked very well and fast. They answered all the questions we…read moreneeded. That's good job.

I came here to get a 5 year visa to travel to vietnam and they were great! Great service and they…read morewere always willing to answer my questions. They got me a quick expedited visa with no issues!

I needed to get a visa to visit China quickly as it was a last minute work/vacation trip…read more I searched high and low as its not super clear online where to get a Visa for China and some sites masquerade as the official place to get one as if they were the embassy or govt approved. My Mom got her China Visa here and pointed me to go there. Nothing like a personal referral! We both worked with Addi, most likely the youngest female there and she spoke english which made it easier for since my mandarin is not pristine. Not very personable, though I am not saying she is unfriendly, just a kind of no nonsense, efficient, get my request/transaction done type of deal which is fine with me too. While the non rush Visa estimation takes ballpark 2-3 weeks, Addi got me my Visa in under 2 weeks which is much appreciated for somewhere around $400ish. Very happy as I am writing this review from Chongqing right now!

I was worried I had to jump through a bunch of obstacles but not only did they make the whole…read moreprocess simple but my visa came in like 2 weeks. I seriously highly recommend Lin, she was very kind and communicative, everyone else there is also very nice. Thank you Lin!!!!

I used their Miami office and let me tell you. These people are GODS among men. None of us are as…read moreworthy of breathing the same air as they are. If I were a wealthy man, I would leave them half my assets, even if all my children hate me for it and my wife threatened to divorce me. If they needed a kidney, I would give them both of mine and go on dialysis just so they could have a spare on ice. Heck, i'll give them my kidneys even if they are just curious about how kidneys taste! In other words, they got my passport back to me a full week before the due date. I am now going to start a lobbying organization to convince Yelp to let me give them 6 stars because 5 stars feel so inadequate that I might as well be spitting on them.

Very helpful, but cater to mandarin Cantonese speakers, my wife speaks mandarin that is why we went…read morethere. Reminded me off when I was in China, very direct, but very quick!

My wife and I just returned from our Uncruise Adventure in South East Alaska, and wow. This was one…read moreof the best trips we have ever taken. We experienced the Uncruise Adventure named the Wild, Wooly, and Won aboard the ship the Legace. We had the best time. The crew was amazing. Captain Tim, Shelby, Matheew, Chad, Andrew, Will, and Chief are genuinely great people. The entire team was just outstanding and so much fun. Highlights: The food was five stars. We did not have one bad meal. Andrew mixed up some incredible drinks at the bar, and the chief was amazing. The boat was so cool and comfortable. We loved the small size and saw parts of Alaska that were very remote. The wildlife was life-changing. We witness Wales bubble feeding, bears eating on the shore, Eagles everywhere, sea otters, dolphins, jellyfish, and more. If you like to observe aminals in their natural habitat, this is the adventure for you. I was gobsmacked by how incredible the crew of the Legacy was with all of the guests. Honestly, the crew made everyone feel like family. Can you imagine running around on a small skiff in remote Alaska with a marine biologist talking about all the wildlife around you, especially the humpback whales? Shelby was truly amazing and made everything enjoyable. What an incredible group of people. Lastly, was all the fun and amazing people we met on our voyage. The best part about our adventure was all the new friends we made. The thing about this cruise is everyone is in great shape, loves adventure, and is around the shape age. I was worried the ship would be packed with escapees from the Seattle nursing home. That is not the case at all. The youngest person on the boat was ten years old, and we had a few grandparents along for the ride with their families. I can promise you everyone had a great time. In conclusion, go on this adventure. It was an absolute blast. Thank you again, UnCruise, CaptianTim, the crew, and our new friends. BEST TRIP EVER!!!!!!!!!!!!!!!!!!!

The pluses: Amazing food. Amazing food. And amazing food. Also, some talented naturalists and…read moreoutdoor guides. BUT, a few big drawbacks: The boat, the Safari Endeavor, was very old and not as advertised. The sales literature said it was renovated 11 years ago. Patently untrue. The boat was built in 1984 and looks and vibrates like it was built 40 years ago, too. I also felt I was patronized constantly as an older person. I'm 65, in terrific shape, hike regularly and bike 20 miles daily. I was told ridiculous things like, "Let's give the seal lions room," as if they don't know how to swim, or "let's step back from the edge" of a viewing platform as if I were a toddler. Just not my vibe. Also, excursions that were advertised as two hours were cut short to 80 minutes at least three times. Our trip also had many people whose tickets were comped, including the large family of the cruise director, which lent an odd air of missed privilege to the adventure. It didn't help that Alaska is melting; for the money, I would recommend Patagonia 100 times to Alaska. It's much more beautiful with exquisite blue glaciers that are still visible. Or for old spruce trees, visit the Boundary Waters of Northern Minnesota. If you do go to Alaska, I'd find another small ship operator with vessels that are worth the dollar charged. The Endeavor needs to be retired.

I worked with Katherine Albener was my order manager. She was thorough, efficient, and simplified…read morethe process tremendously.

Very knowledgeable and professional. Highly recommended! Very knowledgeable and professional…read more Highly recommended! Very knowledgeable and professional. Highly recommended!