On 09/11/16 Frontier Airlines contacted me via email and Text messages saying that the flight would be delayed 2 hrs. I proceeded to call the airline to find out the reason of the delay. Once I had contacted the right person to be talking to they told me that it was a " weather" related issue. With my understanding Chicago and St.Augustine were clear without any wind issues or upcoming bad weather. Now after being delayed 3+ hrs, the lady in front that was handling the bags stated it was due to a delay from previous cities. I have been waiting over 2.5 hrs for our aircraft and more than half the flight showed up and they will not let them enter to get checked in. In no way did frontier mention on email or text a specific time to be here or they will not let you check in. It's disrespectful and rude, people pay to get on this flight. read more

This has to be the worst airlines ever. I flew from Nashville to Seattle Dec 20th ,my bag didn't arrive , it is Dec the 26th and I still haven't received it, I have spent over 2 hours on hold waiting to speak with someone about my luggage and it will be day 7 on the 27th Dec and still no bag , I will never set foot on a Frontier flight again. read more

I would like to tell you about my experience of flying on Frontier Airlines and what a terrible experience we had. We were a party of 4. We were scheduled to fly on Friday, March 10, from Seattle at 8:51a.m. to Phoenix, AZ. Upon arriving at the airport, we saw that our flight was delayed until 1:40 p.m. While waiting, a little later, it was announced it was delayed until 2:40 p.m. About 10:00 a.m. it was announced that it was delayed until 3:40 p.m. Since that was another over another 5-1/2 wait and we live within 20 minutes of the airport, we talked to the person at the gate check-in counter and said we were going home and coming back later. I did ask them what would happen if our flight was cancelled and was told "oh no, that never happens". About 1/2 hour after we were home, we received a notice that our flight was cancelled because of mechanical problems. We called the airport reservations and they told us there was nothing they could do - that we needed to go back to the airport. We then went back to the airport to the Frontier ticket counter and were told that they couldn't help us either - we needed to call reservations. At this point, it was getting a little frustrating to say the least. We called 855-464-2106 and after working with them for over a half hour, they put us on hold and hung up. We then called again and after about 1/2 hour the person from Frontier wanted to put us on hold and we told them "no, please do not put me on hold. I will wait for you". We were told they could get us on the next available flight - Monday, March 13. That was our return date. After over an hour on the phone, we finally got reservations for Saturday, March 11 on Alaska Airlines. Our return flight was on Monday, March 13, 2017. We paid for our baggage as carry-on and got our boarding passes. While walking to the flight, we noticed that it said check-in luggage. We went to the flight counter and spoke with the employee there. She kept telling them us computer said it was check-in luggage and we kept telling her it was carry-on (the carry-on price was on our receipt). The person at your Frontier gate told them she would make a note of. Upon boarding the plane, I gave the employee checking the boarding passes my pass and he said to me "next time you are on our flight, you will have to pay for your carry-on luggage". To accuse us of not paying is very insulting. Never treated so badly on any airline and will NEVER use Frontier Airlines again. read more

Worst airline ever! Once you pay for your check bag, to check in, and everything else your better off spending a bit more and not having a headache when you final get your boarding pass. Flying can already be stressful enough as is. read more

Worst airline I have flown on. Parked plane in wrong terminal which made us late for connection flight. Connection plane would not wait 10 minutes for 30 passengers had to wait in Denver 4+ hours for new flight. Everywhere we went horrible customer service from device reps to flight attendants. Plus no complimentary beverage or snack on flights. They do not care for their customers!! NEVER AGIAN!!!! Wish I didn't have to give them even one star! read more

If you are going to fly this airline please DO NOT trust any sort of technology in the bag you have going under the plane. Not was it only over priced to check in a bag going under the plane, but when I got my bag back a computer speaker I had in that bag was broke. I personally witnessed how the crew handled the bags going under the plane. While I was waiting to board my flight I watched the crew throw the bags from the vehicle to the conveyor belt. They threw them like they didn't care what was in them. My speaker worked fine until I plug it in at the end of my flight. I will never fly this Airline again after how they broke my speaker by treating every one's bag including mine the way they did. I would NOT recommend any one to fly this airline. read more

I purchased a plane ticket to fly from Cancun to Seattle with a Layover in Denver from Expedia.com however the ticket was sold to me from frontier. I landed in Denver at 5:34PM. My flight to Seattle was supposed to take off at 6:38PM, so that gave me 1 hour and 4 minutes to get through customs. It took over 40 minutes in customs and then I had to go back through security. I got to the gate at 6:30 and the flight was already closed. That means I had less than an hour to get through customs when it is recommended that you have two hours. There were many other people at customer service who missed their flights as well Frontier told me that there was no other flights to Seattle that night and they do not have any partner airlines so I would have to wait until the next day to get on a flight. I told them I needed to leave that night as I needed to get home, they had sent my bag on the flight so I did not have any of my personal items or medications and I had nowhere to stay in denver. They told me it was not their fault, as Expedia had married two flights together that were too close together (even though sold by frontier). I asked them to get me a room for the night, they told me that they would not. I asked for transportation from the airport, they refused. I told the Supervisor of Frontier that I was a single woman travelling alone in a city I do not know and have nowhere to go. She told me that was not her problem and my safety was not an issue of hers. Her name was Natalie Casey and was their Supervisor. I did not get a chance to talk to anyone else because all the rest of the staff was running around screaming because one of the employees brought a mouse in to work-- WHO BRINGS A MOUSE TO THE AIRPORT I had no choice but to book another flight on a different airline that was leaving that night do to safety reasons and that fact that I needed to get home not only for work but to get my personal items. I paid 308.00 on Southwest airlines to leave on the last flight to Seattle that night. When I arrived home there was no one working at frontier airlines and they had locked my bag up. I called to get assistance and they would not help. Since my bag was being held hostage I contacted the police who retrieved it for me. It was a nightmare experience and I had to pay more than twice as much for a flight home however now knowing all this I would gladly pay three times as much to avoid frontier read more

they will always finesse you and their services is so horrible, they will rob you money for real. don't be blinded buy cheap discounts and stuff like that it will cost you more if you choose this airlines. worst flight in my life. read more

Ok! So first note, the only reason I'm leaving one star, is because I can't leave a review without doing so. I would rate them, absolute zero stars if I could. So this rant is titled: Never Fly Frontier, EVER! So backstory, my family and I looked into it and turns out that it's cheaper to fly frontier with my ferret then it is to have him stay here in Seattle with a sitter. I'd flown Frontier with him before and didn't have any problems. As I didn't have much money after my move, my parents bought the tickets for me and were once again assured that there wouldn't be any problems with him coming on the plane with me. Fast forward to today! I have no problems going through security, have waited at the gate for more than two hours without complaints, and am sitting on the plane awaiting take-off, when one of the gate attendants comes to me and says, "Miss, you can not have your ferret on the plane. I'm afraid that I have to escort you off." I told them that there must be a mistake, I've had him with me on the plane before without any problems and he just sleeps in his carrier. It's no different from having a cat or dog on the flight. She responded "The pilot is refusing to take-off as long as the ferret is on-board." I decided to go with her, knowing that a lot of the other passengers are just trying to get home for the holidays. (Though I'll be the first to admit, I did say that this was bull to her a couple of different times. In those words too, nothing ruder than that.) When we arrive back at the gate, she's calling someone up on the phone and I assume that it's to find me a new flight, or at the very least get me a refund, and I call my dad to let him know what's happened. (Mind you this whole time, she's refusing to talk to me for more than a few words and is avoiding eye contact with me.) Turns out, she wasn't looking to help me by finding a new flight or get me any money back, she was calling to bring up the wording of the policy that allowed them to kick me off. "Rodents are absolutely not allowed on the plane under any circumstances" essentially. (Random side rant, FERRETS ARE NOT RODENTS! Any dumbass with access to the internet could figure that out. I can, to some extent, understand kicking someone off for having their pet with them. (Like if someone had allergies.) but don't try to do it for some bs policy that's factually incorrect. You know what animal is a rodent, rabbits! And they're allowed on the flight. I know this because I saw one as I was leaving the plane!) By this time, the plane has already taken off, so I know I'm stuck there, and I'm crying because I think I'm going to be alone for Christmas, and I kid you not the gate attendant starts laughing. At this point I'm pretty pissed, and I say "Well if I'm stuck here are you at least going to give us a refund?" She said, "I don't know. I can only forward the case to our refunds department." She sends me on my way to baggage claim to get my bag back and I'm left trying to figure out how/ if I can get home for Christmas. On my family's side, they called Frontier to get the refund, that I believe we rightfully deserved, while I was struggling to figure things out. Low and behold, more BS as they try to refuse a refund to my parents. They said, and I quote, "We can kick anyone off of our flights and refuse to find a new one at any time, for any reason." (Essentially, I wasn't on the call on that, so I can only go by what I'm told.) Ok, so they did that, but what about the refund? "They also cannot refund a flight that we have cancelled." But we didn't cancel the flight!!! I was kicked off for having a pet on the flight, that I'd previously been assured had permission to be there!! To Frontier's credit, they did, after much arguing that I'm pretty sure I heard at least part of while on the phone with my parents, finally end up reimbursing my parents for the tickets. But long story short, never fly frontier. They'll try to take whatever money they can get from you, without doing the promised service, and laugh in your face while they do it. read more

Ditto all the negative reviews listed here--wish there were a "0 star" rating. Have never been nickle and dimed so much in my life. Loved when they wanted me to pay $100 for my bag to be in the overhead and when I complained she explained that I "had only paid for the seat, not the place for the bag." Ended up having to check it at the gate for $25 despite there being plenty of room in all the overhead bins. In-flight was expected to pay for a sparkling water and when I declined was give lukewarm plain water (Ice is extra too?) Sad, because years ago this used to be a great airline. Don't understand how alienating your customers to earn a few extra dollars makes business sense. I fly a lot but they have lost my business forever. read more

I was extremely frustrated to find out that Frontier charges exorbitant fees for carry on baggage. I was unaware (by my own fault) that to carry on a piece of luggage cost $30, and so it wasn't until I was scanning my ticket to walk into the jet way that I was made aware (by an extremely unfriendly gate attendant) that I had to pay for my bag to go into the overhead bin. I had been one of the first 20 people on the plane. After waiting forever, and paying $50 (seriously????!!), I was allowed on the plane, being one of the last 5 people on the plane. I will NEVER fly Frontier again. Flying Alaska - even though more expensive at the outset - is worth it, if only for the friendly gate attendants, free carry on baggage, free guaranteed seating (no paying $3 for a guaranteed window seat), and an actual free drink on the plane. read more

Frankly, I'm disappointed that I cannot give them less than 1 star. This is the worst airline I've ever flown. Understaffed at check-in, broken kiosks that slow everyone down, cancelled my return flight without letting me know just because my flying companion cancelled, gave me a $25 credit AFTER I told them I'd give them bad reviews and that I'd never fly with them again, wouldn't refund my flying companion's flight when it was their fault that she missed the check in window (understaffed + long line = people miss the flight!), and the list goes on... do yourself a favor and spend a few extra dollars for a better airline. Not worth the bargain price. read more

A warning to all Frontier passenger flying through Sea-Tac airport. PLEASE head to the Frontier baggage claim the minute you depart the plane. Otherwise it might take hours before you see your luggage. Frontier employees lock up any luggage left at the carousel and then they disappear. Good luck in finding anyone to help you retrieve your locked up bags. read more

Horrible horrible experience with this airline!! I drove two hours to get to the airport for them to tell me that my flight to Denver had been cancelled for blizzard conditions in Denver. This was on a Tuesday and they told me I would have to wait til Friday before I could get a flight home. I called my friend WHO WORKS AT DENVER INTERNATIONAL and he told me that all the runways were clear and that it wasn't even snowing or supposed to snow that day. I checked every weather website I could think of and confirmed this. The date was 11/17/2015. So the people at the desk lied to us. It wasn't supposed to snow until Friday!! So I read their flight compensation rules and it states if the flight cancellation is weather related then they don't have to help passengers with food or a place to stay. I seriously think they just lied about the weather (which I confirmed) to keep from having to give the passengers vouchers to help the ones not able to purchase tickets from other airlines. Keep in mind that frontier was the ONLY airline not flying into Denver that day. Worst experience ever period!! read more

absolutely disgusting that Frontier charges for a carry on. Cheaper for me to check my 1st bag. What an absolutely atrocious policy! Better Business Bureau...I feel completely cheated! Not a damn thing printed in any obvious way online that I would be charged for a carry-on. Not the norm, so didn't even think to read all the fine print before OR after I bought the ticket. Never-- and I mean NEVER-- will I use Frontier again. Frontier, you disgust me! read more

Oh you gotta hear this story. I understand that Frontier is a discount airline, but still... I had to share. I booked a flight through Travelocity and Frontier happened to be in the mix of carriers. With a delayed flight to Denver from ABQ (I totally understand delays and that was out of everyone's control). We had a full plane load that had to hang out for an extra 4 hours... some of us went to the bar naturally. At the REAL boarding time 4 hours later, I noticed a skinny frizzy haired, hipster stumbling around the bar getting his chicken wings bundled up in a to-go box. We all lined up at the gate finally getting ready to board . As we were boarding, this frizzy haird kid was leaking his to-go box sauce on the carpet and his shoe... and during his turn to scan the boarding pass, he actually knocked over the scanning device as he reached over with like a baseball swing to the ticket scanner. All of us around couldn't believe what he did, and that he actually got on the plane. Ok so lucky me, this intoxicated surprise was across the way from me. Immediately after take off, this joker starts blowing chunks all over his vicinity. He had a window seat, so lucky for the girl next to him, he got the majority on the window wall... and the shoe of the person behind. The staff did very little and didn't even acknowledge what happened until half-way through the flight. The one flight attendent actually said during the flight, "I don't do puke". This kid kept going back and forth to the bathroom, and even trying to open the captain's cockpit at one point thinking it was the lavatory door. We landed and finally got off that smelly puke plane. I had obviously missed my connecting flight to Seattle, so I wandered around Denver to find the customer service desk for some direction on rescheduling. I found a group of people in that area (around 50 or so), and patiently waited in line. After the hours started rolling by with no progress in the line, people started to get really frustrated, and were yelling questions across the desk...because it was 4 AM and none of us knew what was going on. No procedure or anything from the staff of Frontier. Airport security was even called because one dude lost his marbles and wanted his hotel room and new boarding pass immediately. It took them hours to start issuing hotel vouters which didn't make sense as the sun was about to come up. At the end of 4 hours, I finally made it through the line to talk to someone behind the desk and was informed that my only option was to get on a flight 24 hours later back to Seattle. I bailed my stinky self out of that line so fast, grabbed my luggage at the Frontier carousel, and booked a Southwest flight first thing in the morning for an 8am flight... just 4 hours later. Had to buy a new ticket, but I got out of there semi quickly... and on an airline with class. I have flown at least 6 times a year over the past decade and have never had such a negative traveling experience within the states. Be aware of Frontier. They will call the cops on you. read more

This airline's service sucks ass. I will say the policy of opening their ticket counter 2hrs before the flight takes off is unsettling, especially when you're at the rear of a 79 person line. There were 79 people ahead of me and I'm not sure how many behind. The only saving grace was the young black woman that came at exactly 2hours before the flight, smiling, and ticketed 12 people in the first ten minutes. I was not lucky enough to get her, I got the cranky latino woman that reminded me how lucky I was to have gotten such a great deal. Then she needed the use of another computer because...well who the hell knows, what I do know is it was frustrating seeing the other woman ticket 6 people as I waited to check 1 bag. The ticket agents would have been even faster if any of the ticket fobs I stood next to for 3 hours worked but they did not. Oh I forgot, don't come early hoping to check in and miss the crowd, the crowd won't miss you because you'll be in that crowd. Other than that, my only other gripes was a bitter old white stewardess that made the partially crippled guy behind me feel bad for having a heavy bad. I didn't care that they charged for water or even that the pilot said " try our best to get you there safely". I just dislike paying for rude service. Happy flying, oh yeah, if I were young and single this flight would have gotten 4 stars just for the memorable story. P.S. I didn't know the names of any agent so I had to include racial and age identifiers so the wrong people didn't get blamed. read more

We waited at SeaTac for 2.5 hours until someone decided to show up at the kiosk. Although we were within the first five in line, apparently the storm in Denver that took place 48 hours previously knocked their servers and they were still trying to recover them. Please tell me why your servers are down two days later and every other airline is having zero problems? They decided to just hand-write boarding passes that caused a bunch of trouble. They didn't have seat assignments to look off of- however I purchased our seats ahead of time, knew the numbers and relayed this to the agents. We were promised to get on this plane- it was priority since we had a seat purchased and were checked in ahead of time. Security was a mess because they didn't get the message that we had handwritten boarding passes, so that took extra time again. Then, we go to our gate and wait another hour to start boarding. At this point it has been 5.5 hours and past take-off time. Even though we were promised a seat, apparently they had to downgrade the plane and 31 were losing their seats. We were part of this group. Our baggage was sent to our final destination and we were stuck in Seattle. It wouldn't have been the worst thing, except we were on our way to see a show in Chicago the next day and then two days later is my 21st birthday that I was flying home to celebrate with my family who hardly gets to see me. The next flight isn't until two days later and only two seats are left then, and two left the following day. They gave us a 1-800 number to call and no one will answer to get us rebooked like they said to do. This is unacceptable. Frontier needs to pay up for their mistakes. Once we are repayed for this disgusting experience there will never be a time that I will get back on these planes again. I fly several times a year and always with frontier- NEVER AGAIN. read more

Can I give this airline less than one star?? I don't know why I keep falling into the trap of purchasing their "cheap" flights. This airline is a shit hole that charges extra fees for literally everything. Currently trying to board one of their planes at a snails pace and wishing I was just walking home instead. I hate this airline. They are probably going to lose my bag. Their flight crew act like you are ruining their day. They act like you are the step father who they blame their parents failed marriage on. They act like you stole their boyfriend. They act like you took the last shirt of their size from the rack during the best sale of the season. They act like you just walked into their store 5 minutes before they close. They act like you just told them Santa isn't real. I hate this airline. This airline is the fast food equivalent of McDonalds with their broken ass ice cream machine and here I am wishing I had gone to Chick Fil A instead. Here's to hoping I make it home in one piece. read more

we missed a flight from seattle to denver by about half an hour (it was our fault for missing it). when we went to the frontier airlines representative to see if she could help us get another flight, she was rude and completely unhelpful. she didn't even look up from her computer the whole time and just sort of shrugged until we walked away. we ended up having to spend a ton of money on tickets with another airline. we will never fly frontier again. read more

Worst experience ever!!! I purchased my ticket through orbitz because it was the cheapest but when I went to check in I realized that was not the case. You have to pay for your seat when you check in and pay $40 for any carry on items, then an additional $40 for a checked bag. I was thrown off guard by this but took it in stride because the flight was so cheap and I should've known they would charge for every other little thing. This was not the part that got me so mad! I was flying out of Seattle so usually you want to get there about 2-3 hours early, we had to check a bag so we got there about 3 hours early. I had already paid for my bag online but when I got there to check it in bag drop does not open until 2 hours before your departure time....I read through my ticker, the whole website, and my terms and conditions and this was not listed anywhere! Literally no one at the desk until exactly 2 hours before...I had to call customer service to get any answers and all they said was "that's why we recommend two hours before" all the customers around me were confused. Online it says "For domestic flights you must be checked in with your baggage no later than 45 minutes before departure and 60 minutes before departure for international flights!" But nothing about this...I will NEVER fly with frontier again and hope this will give anyone a heads about who does. read more

i give one star, because we made it to and back to seattle from las vegas. do not fly frontier airlines if you do not want to pay extra for your seats if you have three people and want to sit together. $36.00 each. charge for carry on bags. seats feel like fold up chairs. but the most inportant thing is they don't pay for a gate at airports so you are taken by bus to the plane. cold plus you walk up this ramp to board. a wheelchair can not go up it. they need to let people know that on their web site. when we returned another $36.00 per seat so we could sit together. in seattle again wheelchair could not come to the plane. take a bus to the airport then go on a ramp going back and forth to get inside the airport. i can't believe this. if it was terrible weather it would be unbelievable. my sons help two older ladies. there were told they would have wheelchairs and they did not. i thought we were getting a good price but after all the extras, i ended up spending more than i would of on another airlines. please spread the word to older or handicapped people. i will never fly frontier airlines again!!! read more

BEWARE FRONTIER AIRLINES. Obviously businesses still don't understand the concept that piss poor service not only means no repeat business; but, no business by word of mouth and via bad reviews. Our experience with Frontier airlines was ridiculous from beginning to end. From being given assigned seats in different rows in hopes that we would pay more to sit together, charging for in flight beverages and other ways to try to end up making their customers pay more. It finally culminated in them scheduling the connecting flights for the plane that arrived in Denver from Cancun (which was late)so close together that a bunch of people, including the three of us missed our flight. They tried to tell ALL of us that we were given ample time to make our flight instead of apologizing to us! As if we were all lying our asses off about the flights being scheduled too close together. If they want to play it that way, they can kiss all of our asses and all of our business goodbye! read more

Worst airline I've ever flown on and the worst flight I ever had. The flight from SEA to DEN was two hours delayed. The "expected landing time" would only be accurate in a parallel universe where they could unload and load passengers in 20 minuets. But in fact, boarding was a complicated mess. Because they charge for customers to check a bag, everyone aims for bringing on a free carry on, more than the cabin can handle SO MUCH TIME IS WASTED by making customers check their bag once the overhead bins are filled to capacity. To add insult to injury, the stewards acted annoyed at the customers for having carry on, after we had waited for over two hours to get even near the plane. Apart from the fee, some of us didn't want to check bags because we were already scheduled to get into Denver late before the 2 hour delay, now I had a mean "hostess" who was inconvenienced by ME? They nickel and dime you for everything. There's no such thing as a free soda. They don't charge for headphones but that's only to try to get you to pay $6 for the in-flight entertainment. Oh yeah, and not only did my flight smell of farts the entire time, a steward farted in my face when I was trying to sleep and he passed by me. Gross! Never again. read more

As someone who flies semi regularly, I can say that not only is Frontier the worst airline I've flown, but the way they treat their customers alone warrants a 1 star review. Last time I flew with them they had a statement that you have to not only pay for your checked luggage but for carry ons as well. Turns out, that after I paid ~$20 to carry my backpack onto the flight, that they count backpacks as a 'personal item,' something that there was no mention of on the signage indicating that you have to pay for carry ons. Deceiving and omitting important information to customers is a great way to guarantee non-repeat customers. However, recently a relative booked me on a flight to Denver from Seatac on Frontier. After checking in the night before, and printing out boarding passes, we arrived at the airport, and at the checked bag kiosk there was a paper sign saying that our flight was cancelled. No prior warning, no email, and no flight to Denver International airport for another FIVE DAYS. So stuck in the airport, we had to find a new flight to Denver, for around $400 dollars a ticket (as that is all they would reimburse) and we had to wait almost twelve hours for another flight. Do yourself a favor, and spend the extra money on a decent airline. Even if you think you're saving forty, sixty bucks by choosing Frontier over Southwest or whatever, it will come out about even, or even more expensive, with baggage fees and flight complications. The sheer inconvenience and terrible customer service of Frontier will leave you fuming. Terrible airline. read more

DO NOT ever fly with frontier!!!!!! Frontier lost and can not locate my bag. I had a flight from dfw to Denver where I had a 5 hour layover and had asked 3 people with frontier at the Denver airport if I needed to personally claim my bag and go through the whole process there which I would have gladly done if it would ensure that my bag would make it to my final destination, or if they would know to get my bag onto my next flight and final destination to Seattle, all 3 people said it was set to arrive in Seattle which was my final destination. When I arrived in Seattle my luggage was not there and the frontier baggage agent said she was equally confused (which made me feel so much better) and could not locate my bag anywhere which makes absolutely no sense. Then I was told I would recieve a call but it would take 24-48 until they may even be able to locate my bag which I have not received and it has been 2 days now. This has been the absolute worst expierence and I will never fly with frontier again. Every person I have talked to has given me different answers and seem to all not have any clue what they are doing and not one person seemed to even care. Extremely poor customer service. In the 18 years I've been flying I have never had issues like this. I do not understand how you cannot locate a bag or at least what city it may be lost in. How does a bag just go missing like that? The only answer to that would be carelessness because it was not ever tagged properly by frontier employees. They still have not located my bag at any of those 3 airports. This was my first and last time ever using this joke of an airline ever again. read more

( flight is from denver to seattle)We travel a lot and this is the first time that we flew using frontier airlines. and i will just say this. THE FLIGHT ATTENDANT in our flight was and probably still is, the RUDEST PERSON I HAVE EVER MET IN MY LIFE!. note PERSON! not a FLIGHT ATTENDANT!. first off, our flight was delayed already for 2 hours for some technical reasons, but for some reason, instead of being polite to us because of the situation, this girl continues to be rude. she thinks that she owns the airline or the world for some reason!.( e.g. when we were reboarding, that flight attendant said on intercom " I dont understand people why we are not moving! its the same seats we need to move!" she said that with an attitude. very rude. another is when the guy behind us asked that lady , what is the eta to our destination. and she meanly answered. "I dont know! why are you asking me that question?, we havent departed yet. so i cant tell you an answer!" she is very rude all through out the flight!! i dont understand why they hire a person like that to think that they are dealing with people all the time!. she needs to go to a good manners and right conduct class! read more

I wish I could give 0 stars. My husband and I got to the airport to discover that the flight had been delayed 10 HOURS. There was ONLY ONE PERSON BEHIND THE DESK to reroute an entire planeful of people. We got in line and the line had barely moved in 2 HOURS. I called Frontier while waiting-the person I spoke with never apologized, and said the next time we could get out to our destination was 5 DAYS FROM THEN. UNBELIEVABLE. I then went to the American Airlines counter-they said if Frontier was willing to release the first half of our tickets they would be glad to honor them. I called Frontier again and THEY REFUSED. Trying to make something work, I then asked this Frontier agent if I could reschedule the return date for 5 days later, given that they wouldn't fly us out for another 5 days. The agent said they would do that but we would have to pay 100$ EACH for a rebooking fee, PLUS any difference in rates for the tickets (which of course would be more expensive because we would only be booking the return 12 days out). UNBELIEVABLE. NO APOLOGIES, AND NO WILLINGNESS TO MAKE UP FOR US MISSING OUT CONNECTING FLIGHT AND NOT OFFERING ANOTHER FLIGHT FOR 5 DAYS. UNBELIEVABLE. Everyone in line (we got to know the other folks because the line wasn't moving at all) had horror stories about Frontier. I have only written 2 other Yelp reviews in my life, both 5 starts because I really liked the services. The Frontier service was so egregiously bad I just had to warn others. read more

will never fly this airline again. it's sad cause it use to be so good. son stuck in seattle trying to get home to austin when they give him the wrong boarding pass and then no one at the counter to correct the problem. read more

Our trip was ruined due to my friends not being able to come for my birthday weekend in Vegas because their flight got cancelled and pushed back without warning. When they tried checking in online was when they found out. They were told via customer service over the phone that all they needed to do was to go to the airport and they would he helped and another flight scheduled for them. When they got to the airport, there were no flights. Everything had been booked, and no one attempted to help then locate flights with other airlines. They waited to speak to a supervisor and she was rude and turned her back to them as if she no longer wanted to talk to them. I was forced to spend my weekend alone for my birthday because of this misshap. On top of that, the flights were cheap, but they charged for everything! You have to pay $10 per seat per flight. They serve you nothing but water, because you have to pay extra for soda or coffee or any food you might want. The seats didn't have a reclining option and neither did they have a head rest, so they were extremely uncomfortable, and they charge $30 for your carry-on per flight. I will never fly frontier again! read more

I booked an emergency flight with a hopeful return date to go see my little brother in the hospital. We weren't sure how long he was going to make it. Right after booking, I got the call that my brother died a few hours ago. I still flew out there to see my mom, but plans obviously changed and I drove home with her to another state. I wanted to change my flight and cancel my previous return so I could spend that time with my mother. Their email seemed forward enough- send us an official letter from the funeral home, or a copy of the death certificate. I sent them the funeral home letter, and they responded with a brusque email saying "Sorry that doesn't meet our qualifications for a refund. You're missing the typed name of the funeral director. Thanks, and fly with us again!" Nowhere did it say I could fix the issue, and in the previous email it didn't say that was a required part of the certification! I called customer service and they didn't offer any solutions except that it needed the funeral director's printed (not just signed) name. No remorse, no apologies, just by the script demands. I asked if I just wrote the name if that would suffice, and apparently it does. So glad you can put people suffering a loss through the ringer just to have them hand write a name on a certificate to fulfill some small piece required for a refund. Be clear in your first email, or just let it go and give them the refund. read more

Wow! Talk about the definition of a terrible job. My sister, who was flying as an unaccompanied minor, was told she could not board her flight last night and then was left with absolutely no assistance from ANY Frontier representatives at the airport. We clearly know that checked baggage costs money but no one informed us that carry on baggage would be charged too (yes, I know, it's written in their baggage policy, blah blah). But, they ONLY asked if we would be checking baggage, which is known by most people that you're giving your bag to them right then and it would be put under the plane to be picked up at baggage claim. If you are going to be one of the only airlines there is to charge for a carry on item (which is absurd) you need to make sure that your employees are not only asking about checked baggage, but also if there will be any carry on items to be charged. So because of that, we went on our way through security and dropped my sister, an unaccompanied minor, at her gate. We said our goodbyes and my husband and I headed home. Upon boarding time, their employees said that because her bag was not paid for as a carry on she could not board the plane and she was going to miss her flight. She is 15! and this was her first time flying alone, she had no idea how to respond to that and none of the Frontier employees did anything to help her. We left her enough money for snacks, not thinking that an airline would be terrible enough to charge for the bags that their passengers are already hauling all over the place with them. My main issue here isn't that they have the audacity to charge for carry on luggage (I understand that you'll argue it was my fault for not reading the baggage policy in the first place), it's that their employees did NOTHING to assist an unaccompanied minor trying to make her flight. They could have assisted her in calling me so I could give a card number to pay for the bag. But instead, all they tell her is,"Your bag wasn't paid for for this flight, you can't board and you're going to miss this plane." Then, I get charged $99 for the mistake of poor employees and customer service. Frontier Airline's mistake cost me more money and left an unaccompanied minor alone in an airport with no assistance. She was devastated, alone, crying in the airport for the hour that it took us to even make it back to pick her up from the airport. And then, Frontier doesn't even have any employees at the counter until 2 hours before each flight. So even if she wanted to try and ask for extra assistance after she calmed down and wasn't so worried anymore, THEY HAD NO ONE AVAILABLE FOR HER TO ASK. This should have NEVER been an issue anyways since she was traveling as an unaccompanied minor. They don't offer pre-check (yet, I guess) and instead of trying to help us make our morning flight, the lady as costumer service was just like, "Oh, your plane is on the ground, you better hurry up." I have NEVER had any other airline say something like that to me. I've had other airlines call the gate and say so and so is here, we're going to get them through security as quick as possible and they'll be there. Not Frontier. They show no compassion or aide for their passengers and just want your money. They don't even offer complimentary drinks on board! The worst part is, I filed a complaint and I'm sure they'll try to make me feel better by give me credit towards their Airline, as if I ever want to fly with them again?! How about they reimburse me for that $99 I had to pay for them not letting my unaccompanied minor sister on their plane. The money you save is not worth it! Clearly I'm saying, don't fly Frontier. read more