This airline is terrible. Yes, it's the cheapest, and you get what you pay for, but have we really entered the era in which everything costs extra? Carry-ons are $35. Soda costs anything more than $0.00. It's awful. Fly a different airline. read more

I had the worst service on a flight from SEA to DEN. The flight attendant yelled at me and my 4 year old son. She also accused of us trying to steal the headset on the plane. The other flight attendants saw this happening and were extremely nice to us, but didnt stop her from being completely rude. When another passenger asked for some water, I heard the rude flight attendant ask if it was for medication. If it wasn't she would not get her any water until the flight had taken off. I have NEVER recieved or heard of treatment like this. I am appauled at the service. read more

If there was a way for me to take away the few stars they've been given in other reviews I would do it. This is seriously the worst flight experience I've ever had. They can't even give you a cup of water for free? A la cart water??? And to top it off I then have to pay to check a bag which they lose and then they provide me with a series of contact phone numbers which they never answer. Would have been a better idea for me to walk or bus from Seattle to New York. NEVER USE THIS AIRLINE! read more

I would never recommend anyone use this airline. They do not offer drinks or snacks on the flight, they are unfriendly and sometimes even rude, and the kiosk person was 13 minutes late to her scheduled time to check people in today. read more

There are no words I would like to express with this experience. I have taken my concerns to Customer Service... Will continue to voice my distaste with your organization. read more

HORRIBLE horrible HORRIBLE!! NO WONDER THEY GIVE $29.00 flights! As a WELL TRAVELED person I've always known it's good to arrive early or before "on time" to the airport. got to Seattle Intl. For a 7:00 pm flight to Denver CO at 3:00 pm and was told if have to lug around my luggage till 5:30 PM because (Frontier has no where to store your luggage). Now I have to linger around the airport and wait to Check in till 5:30 pm and wait in line with last minute procrastinators and be treated the same... Shame shame Frontier! Not even Southwest (Southworst) acts in such a fashion! NEVER AGAIN will I fly Frontier! Can't wait to to take to Google reviews, FB, Twitter and Yahoo about this shitty company! What a shit pot! I even had to help a lady load up her 8 suitcases because she thought (as did we) that "Early bird check in" was an actual possibility... Apparently that is NOT that case with frontier..... NEVER AGAIN! read more

Frontier Airlines - NO ONE PRESENT SINCE 3:00 pm... HORRIBLE - Airlines Near Me - Seattle, Washington

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I wish i done a little research before flying with frontier. It was absolutely the worst flying experience I've ever had. 3 of the four planes we were to fly on had mechanical problems. We lost two days of our vacation sitting in airports, 13 hours in atlanta alone. The seats were so uncomfortable our backs hurt for days, for an extra $50 you can get padded seats. In Atlanta a frontier rep told us they would refund out luggage fees and the funds would be back in my account in 3 days. After a week i called customer service. They had no record of that and suggested emailing customer service. Dont fall for the bait and switch of low fairs, by the time you pay all the fees you could have flown on a real airline with working planes. read more

OMG! That was another horrible flight. The seats seem to be hard plastic with a small cushion. The tray table can barely hold my phone its so small. What happend to frontier airlines!!!They charged me for carry on!!!!!! It's a pay as you go airlines. You should just pay more cause frontier hide there costs. I'll stay with southwest!!!!!! read more

I'm sad that I'm writing this about Frontier, but after many years of declining service, and our flight last Sunday, I'm over Frontier. My family and I traveled to New Jersey from Denver Colorado, Flight was fine, had average customer service. on the way home is when everything went down hill. we received an email that our flight had been cancelled, but it was to late, we where on our way to the airport to make our flight on time and return our rental car. once we returned our Car, we continued into airport to see what was going on. Frontier told us that they would give us $400.00 per person to buy new flights since they didn't offer any other flights out that day. after looking around the cheapest flight was $538.00 per person, for a total of $ 2,238.00 out of pocket, and $1600.00 would reimbursed at a later date. we didn't want to pay the extra money, if we didn't have to so we asked them if, we stayed over night and took the next day flight which was at 5pm if they would cover the cost of a hotel, since they would give us $400.00 per person for flights, I thought they would pay $200.00 or $300.00 for us to stay in a local hotel room. after they declined that options, I booked the new flights with Southwest so my wife and I could get back to work and not have to take an extra day off. Anyway we made it home via Southwest which now a day is a better option. once we got home I have tried to call into customer service multiple time to complete our refund. I have been placed on hold and disconnected four time. I have asked to speak with managers, I have asked to speak with Customer Relations, and I always get a run around. In the past they have lost our bags but the customer service has always been great and has keep us coming back, but this time around, I'm done doing business with Frontier. read more

This airline should be shut down. My trip from Dallas to Seattle was uneventful, however when I checked in at the Sea-Tac airport to go back to Dallas, the overweight blonde woman at the check in counter, acted annoyed by my presence and I found out later that she had sent my bag to Detroit in someone else's name. I've never been to Detroit, I don't have a last name even remotely similar to the name she tagged my bag under. Seriously her carelessness is unacceptable. There are thousands of people desperate for jobs, who would not be so flippant with people's belongings. Now, on to the flight portion. It was a 6:15 am take-off in Seattle and it was snowing. It took forever to get boarded, and one of the flight attendants was screaming at another one, and was clearly frustrated. She also could use some extra training. Finally, we were told it would be 20 minutes to de-ice the plane. Now, it is not the airlines fault that a couple with in infant totally freaked out after 15 minutes, started a fight with the flight attendants and demanded to get off the plane, then changed their mind and wanted to stay, and ultimately then decided to get off the plane again.... HOWEVER, again they could have handled the situation better. If someone is aggressive and screaming about getting off the plane - freaking get them off the plane and let's move on. I missed my connecting flight by 10 minutes even though the flight attendants said they were holding the plane for us, and had to be rebooked on a later flight. I had payed extra for "STRETCH" seating on the flight I missed through no fault of my own. They announced in Denver that they had STRETCH seating available... I take my receipt up to the counter, explain what happened and asked if they can switch my STRETCH seating to the new plane since it was available. Frontier employee: "NOPE!" Me: "*blank stare*" Frontier employee: "Not unless you want to pay for it." .... Seriously, don't fly this airline. They treat customers as if you're inconveniencing them. Then, the crew for the last flight was not at the airport when the flight was supposed to take off. When I *FINALLY* landed, I discovered what the witch at the SEA-TAC airport had done, after my bag didn't come with me. They called last night to say that they had my bag back in Dallas, and would be delivering it last night. SURPRISE- no bag. So I figured, maybe today they'll deliver it. So far, no luck. And when you attempt to call the number given by Frontier, it rings and rings and rings, and then tells you their hours of operation which I am in, and asks you to leave a message and someone will call you back. I've called 3 times, and not been able to get ahold of anyone or have anyone call me back. Trying to get a refund for the stretch seating was a nightmare. They put me on hold for 20 minutes and then came back and said their system was down and could they just trust that they would process it in 5-10 business days. I pretty much laughed in the guys face. No, after what your airline has put me through, I don't trust you. 20 more minutes and I got a "confirmation code." ..... People, do NOT read the few good reviews here and think "Oh, i'll be fine." You might be fine for one flight... but their inefficiency and lack of customer service will end up screwing you over. If there was ever an airline who deserved to go out of business, it is this one. Southwest airlines is around the same price, and I've flown them for YEARS without ever having lost a bag, or being treated the way I was by Frontier staff at the airports, baggage claims, AND their call centers. read more

Worst airline ever. I will never use them again. The staff is never available to help whether you are trying to call, check in your flight, or locate your lost baggage. Embarrassingly bad website and old planes equal an inevitable disaster. read more

Just experienced my first and last flight plans with Frontier Airlines . At first you are thinking what a deal , until you find out all the hidden fees and restrictions . I also wrote two letters to customer service and just got an I am sorry . How sad that if feels I was ripped off when thinking I was getting such a wonderful deal ! Good bye Frontier , Hello again Southwest read more

Boo. My plane is over half an hour late. They charge you extra to choose a seat, check a bag, even more to carry on a bag. Not very nice customer service either. Would be way more worth it to pay a bit more for Alaska. read more

I will never intentionally set foot on a Frontier Airlines flight after my last couple experiences. Just a heads up to this airline, when a person cannot check in online, cannot talk to a person on the phone, cannot use a kiosk and your staff misdirects them twice, then they have to stand in line for over an hour you don't get to blame them and charge them when they miss their flight because you can't find a reservation that clearly was made. Most people would apologize for the inconvience, do everything possible to make it right, but your staff was rude, and uncaring. I have never lost my temper in public as a retail manager I never thought I could having been on the receiving end of lots of adult tantrums, I lost my temper as the guy looked at me and said well if you want to go home it's 75 dollars, what do you want to do. Book it or not. He then proceeded to drop my card and license in front of me not even hand it back. News flash your inability to manage a transition of systems should not cost your customers money and time!!! read more

Unbelievable. I have now flown this airline twice and each time has been worse than the last. The first flight they broke our stroller. And locked out baggage away for an hour while the two workers went and loaded another flight. Here we are again on the return. Checked in on line but they don't do mobile boarding passes so you still have to print a boarding pass. We just moved and don't have our printer yet. No problem I thought, I'll just go print it at one of their handy kiosks. They have 4 kiosks in Seattle. Every single kiosk is broken. The gate attendants are gone and I've been waiting in a line with no movement for 30 minutes... read more

You get what you pay for. In multiple cases, hidden baggage/carry-on fees and a misrepresentation of flight times. Pay the extra duckets and fly an unscrupulous airline that at least has standards. read more

This is the worst airline I've ever used. The cancelled my flight due to weather conditions n didn't have any flights leaving Orlando that day. So I asked for a refund, the guy agent told me that it was going to take 7-10 business days for the refund, and I say okay. 3 weeks later, still no refund. I called the 1-800 number. The agent told me that it was going to take 1 to 2 days to appear on my account. 4 days later, still nothing. I called again, now they are telling me a different story that it will take 30 to 60 buiness days for it to show on my account. Never again will I use Frontier.... read more

Many, many of us passengers waited several hours to check in. Why? Not due to the volume of travelers but due to the fact they don't have anyone at the desk til an hour and a half prior to flight. What makes it worse is the fact that they don't even give you a heads up. No sign. Nothing. We had to find out from the gazillions of other airlines that had appropriatly manned kiosks. We were the ONLY airline with the ridiculously long line waiting to check in to a abandon desk. read more

Seats for Suckers! And, the "seats" are more like cheap park benches. THE WORST. Our son bought us tickets to travel to Denver to watch the grandkids while he and his wife traveled. I appreciated the tickets, but would never had bought on Frontier myself. To keep peace, I said nothing, and accepted the travel arrangements ( at wife's demand). First clue that it was going to be a "travel experience" was arriving at the airport and being informed Frontier does not participate in the TSA Pre-Check program. That was a nice revelation, as they have the area on their web site to take your credentials data. NO mention to consumer that the service is not available to you. Nice touch Frontier! Then you get smacked with the baggage charges! WOW......what a sucker we consumers are to put up with this. They bend you over on carry-ons, stick it to you on checked, and God forbid you unknowingly show up at the gate with either not already paid for. One of the Ebonics only gate agents will be pleased to shake you down for more money than your ticket was. Once inside the generic Airbus you immediately notice the seats and attempt to assure yourself the flight is on a couple of hours and hemorrhoids and DVT surely will not form in that a out of time. I was wrong on the first. The cabin sucks! Services........none. You cannot even get a drink of water to take a pill without paying. Bottom line, even if your time and well being is worth nothing to you, the money savings is an illusion. Add the charges for bags, a drink of water and a bucks worth of frustration and you could have gone on SWA and had one charge up front. Never again for this family........suggest you do the same. Some airlines should just go away ........this is one of them. read more

You'd think that charging for bags would give them extra resources to NOT forget a bag? Yeah, not the case for Frontier, word of advise pay the extra money to not have to deal with its customer service reps. read more

It was delayed for 2 hours and they make you pay for everything. The service sucks. Im never flying frontier again

Honestly, it's like they are trying to go out of business. You save $15 on their ticket price, but other airlines allow 1 checked bag, 2 carry-on bags and an assigned seat. At check in - not booking - they inform you of these fees being cheaper online. Add $80 if you do it online or 100 at the counter. You also can pay for an assigned seat. They are more expensive than their competition but now every customer feels ripped off. Again, are they trying to go bankrupt? read more

I will give zero star if I could. Never fly this airline. Worst experience I ever had. Not just the service is bad, they have all kinds of hidden charges. If you ask to change a date or cancel, they charge $99 changing fee no matter what.that is on top of price difference. read more

Worst airline I have ever flown with. Arrived at the airport two and a half hours before my flight to make the TSA checkpoints a little more bearable only to find no one manning the baggage check station for frontier. After waiting in line for 45 minutes I decided to talk to someone about the issue and was told they only start checking bags two hours prior to take off. At this point they are already 15 minutes late for their own time line. read more

Have been standing in line for 2 hours, waiting for the ticket agent. It makes me want to punch a small child. This airport is empty otherwise. The only line is at frontier. I'm never flying them again. Well let's be real, unless they have those 19 dollar one way tickets again. read more

If I could give zero stars I would! This is the worst airline, everything is self-serve! I realize the tickets are cheap but I had to pay $38 to check on my carry-on and that's not just because the overhead was full that's the way it is all the time! and then their gates are at most remote part of the airport. This was an awful experience and next time I will pay a little bit more. read more

I've never had an issue flying with Frontier out of Seattle. Flying with them out of Denver has been another story, but in Seattle, it's been just fine. Basically, order your Frontier tickets at your own risk, I guess. You'll save a buck, but you might be subjected to some bullnonsense in there at some point. Be ready. read more

I will never book with this Airline again. Thought I was getting good grades however end up paying an extra $100 per person because they charge for the seats and the carry-on? Nickel and dimes nickels and dimes I imagine the CEO is off in the Bahamas somewhere Jack asses! read more

Worst airline ever, I am not sure what happen to them; 2 years ago they were great, service was very good and planes were comfortable. I redeem some miles for a trip to Seattle, I did not know that their planes have really small sits than do not recline at all; on our flight the Ac broke and when I asked about it, the flight attendant said "it is on, just open your vent"; my vent was open to the max and it was so hot!!! They only offer water once at the beginning of the 3 hour fight and I had to continue call then to purchase water. At the time of landing, they apologize for the Av not working.... at least the should made an effort to offer more water during flight and acknowledged that the AC was broken. read more

I loath having to take this carrier but sometimes it's the only option. They nickel and dime you to death! My checked bag was $38, a carry-on is more!!! And you have to pay for your seat IF you select it when you book. Is there a standing area??? Most people don't know that there is no charge for a seat if you let the airline choose it for you, so I feel like this is a deceptive practice. The other passengers in line with me today had no idea, and shelled out a lot of $ for their seats. I arrived a bit early today but the Frontier kiosks were not working and there wasn't even anyone behind the Frontier check in area until less than 2 hours before the flight. I was in this line for over 45 minutes. The flight is now an hour late departing. The cabin is filthy, mashed food all over the floor, and it smells like stinky cheese. There is this gross green gunk on my HUGE tray table (notice the sarcasm). All in all, after all the extra fees that are tacked on, it's the same $$ as other airline carriers, only grosser. read more

Frontier Airlines - Airlines Near Me - Seattle, Washington

Not a bad airline, excluding the fact that they charge for EVERYTHING. But, they were on time, had smiling flight attendants and gate agents (as opposed to American), and their gates in Denver were very close together. Not the best experience, but not the worst I've had, either. read more

The worst airline ever. A big middle finger to the passengers. God only knows what it is like to work for them. I will pay an extra $100 more to never fly them again read more

Worst pice of shit airline bad service, uncomfortable seats, delays. Rather pay more then ride this shity airline.

I am 60 and legally blind, I use a long white cane to retain my independence. I travelled from Seattle to Phoenix on my own. On the return flight when I checked in at the Frontier counter Garrett was disrespectful and accusatory about the baggage fee from the get go. I had my purse, which is a messenger bag to accommodate my cane, magnifiers, medications and wallet, and a carry on bag. He asked for $40, I was shocked because I had the same bags going out and there was no charge which is what I thought I had read on their website. I asked why he said Seattle didn't do their job forty bucks please. I asked to speak to a supervisor he refused, saying I won't get him, he won't say anything different - you can't get it for free lady. After going thru the line twice for my turn he finally tried to call then refused to try again after no one answered the phone. He finally called on a walkie talkie something after I asked if this level of rudeness was for all passengers or just the disabled, women and seniors. The supervisor Werner was not as rude. However he pointed and said over there was the escalator. Pointing to anyone using a long white cane is stupid - blind travelers don't use the cane just to be cute - it's to let you know I can't see where you are pointing! Never asked if I needed assistance to the gate or thanks for flying on our airline. Nothing. Frontier, is this kind of disrespect what you want to be known for or just the fact that you charge for EVERYTHING is enough? $2.99 for a cup of coffee? Really? There's an old saying that you get what you pay for. Trouble is I didn't pay to be treated as if I were trying to get something for free, by a boy with a bun on his head and tattoos all over his arms. Had Garrett been slightly less of an a//hole, I would not be as upset. I will ever fly Frontier even if they give away tickets. Sorry Alaska and Delta airlines I usually fly with you but I was fooled by Frontier and a less expensive flight. Maybe Frontier needs to add to your services: "to be treated like a paying customer". That fee I probably wouldn't mind. Garrett did you know that my flight helped to pay your wages? read more

I was booked on a flight today out of Seattle to Denver. The flight was due to depart at 615am and at around 715am we were advised that the plane had engine troubles and that there would be a two hour delay. We then deplaned. The long and short is that the plane was then rescheduled to 3pm because they didn't have the appropriate spare parts. - The customer support personnel, processes and information updates were terrible. In two hours, the lone gate agent had helped a handful of people from the entire flight. - I waited another 1.5 hours for my bag to be off loaded and the left the airport without it because it still hadn't arrived. - It took my husband 45mins on the phone to customer support just to cancel the ticket. - The ticket agents refused to help passangers from the flight and the baggage counter had no-one stationed at it for more than 90 mins. I would not recommend flying Frontier. Seriously some of the crappiest service I have experienced in ages. read more

Terrible service, I can't check in 2 hours prior to your flight, as indicated by the company rules that pops up all over the website. Its not recommend ed to fly this group of people. read more

I don't really have any complaints, they deliver exactly what they offer. Reasons I won't give 4 stars is that I feel they could be a little better at letting you know that you can't bring any carry on luggage or that they charge for basic drinks like pop or juice, but with that said for the cheap fees, it's worth it. You can bring a small bag that fits under your seat and are not super restrictive on that, so I was pleased about that. The seats are pretty uncomfortable, they could've not skimped on that to save costs. Other than that, it's worth it for the cheap flights. Might use them again in the future. read more

I hope to never fly with FRONTIER AIRLINES again. They charge $60 for carry-on. No service in flight unless you pay for it. Not friendly at all. We were treated like we were an inconvenience. Not a fun trip. read more

Remind me to NEVER fly on this airline again. Yesterday was my first and last time flying with this Scam and Scum of an airline. I'm surprised they didn't charge for the smiles on the employees faces. 1. You have to wait hours in line for them to print your boarding pass (as the TSA officer told me, they don't scan) 2. If you try to check in online be prepared to pay for seats (yea that is right, they charge you for seats and no not upgrades like normal airlines, they charge you for where you are going to plant you butt for the following few hours even if its all the way in the back) 3. Major/decent airlines allow you a personal item and a carry on free of charge but NOT FRONTIER. They charge you for your carry on as well ($30), oh and its more expensive than checking your bag ($25).----online, more expensive at gate/airport 4. They charge for drinks and snacks. I don't even eat that junk be seriously, me buying my Ticket, seat and carry-on doesn't allow me a stupid bag of pretzels, common. 5. On my connecting flight the gate attendant was extremely rude to a passenger who was running late because she was sick in the Bathroom. He embarrassed her in front of the entire flight when she wanted to claim the window seat which she had paid extra for. The Frontier Employee said no, you sit where I told you or you get off. EXCUSE ME! After such crappy service you are going to have that sort of attitude with your passengers. 6. The "Seats" are so uncomfortable....they are like leather modern waiting room chairs that don't even recline the slightest bit. Also they don't have real trays but that could be that no one is willing to purchase snacks so you won't really be needing that. I was extremely disappointed. If you make the mistake of flying with this "airline" don't even bother trying to call customer service as its almost impossible. Then only way to speak to someone is if you go through the excruciating process of pretending to purchase a ticket. read more

**FRONTIER AIRLINES IS THE WORST**, the ABSOLUTE WORST airlines I have ever dealt with. They cancelled my flight to my dad's 80th birthday! They tried to accommodate me by offering a credit voucher worth $500. How do you make up for making it nearly impossible to celebrate an important family milestone. I used $346 of that voucher for another trip and just tried to book a flight with the remaining balance. They said it was a one time use, meaning I can't use the remaining $154! Yes, I took a cheap route the first time and that was my mistake. But NEVER AGAIN. I highly recommend AVOIDING FRONTIER AIRLINES AT ALL COSTS! read more