Was a little worried flying no frills airline but got a GREAT deal on tickets to Seattle from KC and had a worry/stress free flight both ways. Other than the bag fee (which still ended up being cheaper than other airfair) it was a good experience. ac No waiting at MCI or Seatac. Friendly service. No complaints. read more

No oxygen on the plane! No oxygen on the plane!only on first two rows is there a good oxygen flow because the way the frontier planes are situated the first two rows are the closest 2 the top to the top of the plane so the air vent is less than a foot half a foot from your head and it's rapid air that comes through on the 3rd fourth 5th 6th 7th Rose there is a little bit oxygen coming out of the vents and from a person's head to the top of the plane it's about a foot and a half that's why only the first two rows do you have oxygen like you would on a United flight or an American flight never ride on this plane you will not have oxygen! read more

I recently flew on Frontier Airlines and was the least bit satisfied. You are expected to pay for a carry on, which I might add they couldn't even fit everyone's anyway so they were put underneath. You have to pay for more leg room, so I hope you aren't tall because you won't fit. They don't offer a complimentary drink and snack, they want you to pay for an overpriced drink and snack. The headphone jacks for the TV's sucked, so you had to wiggle your cord to get it to work right and they love interrupting you during your movies that you pay for to tell you about their credit card. Also, I've never been on such bumpy plane rides especially when landing. I will not be traveling on Frontier Airlines if I can help it. They say their prices are so cheap, but when you start adding in all the extra costs for a seat request, snack and a carry-on, you might as well bought a ticket with a better airline. read more

Cheap airline not so cheap. You'll end up paying over $100 in extra fees for a flight. They will nickle and dime you for everything. Paying for carry on? Ridiculous. You can also sense how the staff views it's customers. It is not that I have been mistreated, but there is a level of uncaring and apathy by gate checkers and flight attendants. Also they have one of the worst online check of all the airlines. It is buggy and difficult to read at times. And in this day in age there is no mobile boarding pass? It is so glaring that this airline cuts corners and the customer is the one who suffers. I will only fly Frontier if there is no other choice. read more

For a nominal fee of $5, I can jack into the TV system and completely ignore the idiot next to me.

I have to give Frontier airlines big props for our SEA to Denver flight. Our flight was delayed 1.5 hours and we only had about that much time in Denver for our layover before heading out on vacation to Costa Rica. We were most likely going to mix our flight, but they held everyone on the plane till we got off, and let us know exactly where top he connection gate was. They told us we should make it - but we didn't think our bags would. Somehow miraculously, we made it + our bags did! We literally were in Denver for 10 minutes and they made the change happen. Staff was so friendly and really helped us out. We would have had to wait 24 hours for another flight, which we didn't. They served full breakfast on the way from Costa Rica to Houston on the return flight as well for free. read more

Freezing cold, chairs don't recline, no entertainment, no beverage, no snack, extra charge for carry-on.

Incredibly hard seats that don't recline. I actually canceled my return leg and flew home on a different airline they were so uncomfortable. Terrible customer service too. They disconnected me when I asked to do the customer survey the recording said would follow the conversation with customer service! They charge for everything including a reserved seat and soft drinks. I'll never fly this airline again. read more

I had a one way flight from Seattle to Reagan. I prepaid for a checked bag online, but I ended up just packing a duffel which could be a carry on. They charged me 15$ extra to change from a checked bag to a carry on. This airline is awful and I haven't even left the terminal yet. read more

Worst experience ever. They nickel and dime you . They charge for carry on and check in bags. Customer service horrendous, lady at the gates in Denver was ignoring us for at least 15 minutes and playing with her phone. She was rude and nasty and told us that flight was full and we have to pay additional $50 per person for two seats together. That was after we had to pay hidden "surprise" $124 fees for carry on luggage and one check in bag. I refused and she yelled at me. Five minutes later very same person was asking for two volunteers to seat in exit row. We volunteered, but she yelled at us again and demanded to pay again. Flight end up not even half way full and exit row was empty. We just moved there. There no entertainment, no food or drinks and seats don't recline at all.Never, never again! read more

Mmmmmm so got to seatac at 9pm and no frontier working to check people in. Never using them again. Huge line and long wait just to get into the airport. Saved like 30 dollars for nothing. I will choose delta and other airlines that have better service. read more

Pathetic airline. On both ends of my round trip i sat on the bird for 45 min then over an hour waiting to deboard. They tout their quite fuel efeciant engines but completely disregard passengers comfort especially on regards to seat comfort and gate priority. I missed my shuttle due to frontier incompitance and ended up paying the same amount for first class on a respecatable airline in order to get home. Worst airline in america. read more

No stars for this airline!! Worst experience ever! So many hidden charges you might as well go with a better airline, you might end up paying less anyway! We originally ordered our tickets and when we got to the counter they tried to charge us so much more it was ridiculous! read more

Yep, no one at the ticket counter. This airline is such a joke. But, not a a funny one. More like a joke that makes you want to punch a wall. read more

This airline has gone way downhill. The baggage fee even for a carry-on is between $40 and $60. If you want to have a canned soda or a cup of drip coffee on the flight it's $2.99 + a tip. The seats do not recline and the tray table has shrunk to 4"x6"! Your knees hit the seat in front of you and most of the padding has been eliminated from the seats....Its more like a prison transport vehicle. I was delayed 15 minutes getting to the baggage claim and they locked my bag in a cage with NO ONE at the ticketing counter to unlock the cage. They are the only airline ticket counter without a representative there. JetBlue counter stated "they are rarely there and there's no number to call." Customer service says someone will call me within 6 hours...so there is literally no Frontier rep in the entire Seattle airport that can be called if there is a problem. The airport help desk said "let me guess...Frontier locked your bag?....they always do that." They have a sign that says "counter open two hours prior to departure" but no one has arrived despite a departure happening in an hour and 20 minutes. I've been waiting 3 hours to get my bag. Do yourself a favor, pick Southwest. read more

Any airline can do the easy task of merging a record so a child is on the same record as its parent. Frontier will not. This after 37 minutes on hold. I gave frontier a shot but will not be back. read more

By far the worst decision I've ever made as for flying for one they closed the desk and sent the to the kiosk that didn't even work I missed the flight and then they tell me they'd get me a new flight for Sunday and then when I go to the airport I'm not even in the system and then when I call them they say that it was never documented NEVER FLY THIS NOE MATTER HOW CHEAP IT LOOKS they're prices are terrible like 40 for a carryon and 30 for a check in they don't even deserve one star read more

Frontier Airlines - What airline closes they're desk - Airlines Near Me - Seattle, Washington

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Both times I've flown Frontier, the same people working at the luggage check-in were also working at the gate. Yes, you read that correctly...I was surprised they weren't the pilot too! These people kick ass at their job but the airline sucks. They never have enough workers on staff, so I can assume they get paid bare minimum. Second time flying, my flight was delayed by 5 hours. Baggage check is always backed up...conveyor belt broken, luggage employee didn't show up for work, etc. Not worth the low cost at all. read more

First time flying with this airline.. so far amazing also you pay what you get pay the ones complain too much should not use this airline. I think overall it was a good experience. Price/Quality ratio very high read more

Frontier airlines is the worst airline. Sure they have cheap tickets, if you even get lucky, but then they try to charge you for your personal items and their flight attendants are rude. I say might as well go with an airline that's a little more expensive but you don't have to pay for extra fees you aren't notified about. It's ridiculous, they're horrible. I was on my flight about to use the restroom and one of the female flight attendants gets up and goes on the phone and says that if we get up that she will notify the pilot and they would have to circle around again before we land, the seatbelt light wasn't even on and she made me sit back down. They don't care about how you're feeling on the flight, smh!! read more

So I arrived for my return to Colorado Springs today for them to tell me the flight was canceled and offered me a $200 flight credit on my next flight, no notice at all checked in yesterday and it was on time, so you idiots think I would ever fly your airline again, got fucked on a new ticket that I had to pay for myself over $350 1 way and I am spending the night at the airport yay me don't ever fly this bullshit airline you will never get a referral or another dime from me thx so much for the screw without vaseline Frontier...YOU SUCK!!!!! read more

Worst customer service I've ever experienced, bar none. I arrived at the Frontier desk at the Sea-Tac Airport on Monday between 9:10-9:15pm for a flight that left at 10:00pm. The clerk told us we'd missed our flight and told us we were "required" to arrive 2 hours before departure, then pointed to a sign behind me that just said "desk OPENS 2 hours prior to departure." I asked for a written copy of their flight policy that says you're required to arrive 2 hours prior and she said "it's on our website." I left the counter to calm down and returned with our printed receipt which stated you were required to have your boarding pass 45 minutes before departure. She dismissed the receipt because it was purchased through a 3rd party service and said that their policy was to stop checking bags at 9:00pm (one hour prior) anyway. I left the counter again to calm down. I went to the Frontier website to look up their policy and found that the cutoff for checking bags was, in fact, 45 minutes prior to departure. By the time I returned to the counter to point this out, the employee (who I was told was named Louisa) had disappeared. The employee I talked to this time backed up the fact that I had arrived at 9:15pm and said that I still missed the cutoff by a matter of seconds. I finally gave up at the counter and resorted to calling the help line. They offered me two choices: pay another $99 to fly on Wednesday or...walk away with nothing. No offer for even a partial refund. Thankfully, we'd purchased insurance through the 3rd party site and were able to get some of the money back. I'll be using that towards buying a more expensive flight or just taking a bus; anything to avoid using Frontier again. tl;dr: Missed flight because one employee didn't know their own policy and lied outright to try to cover herself, while another employee stood by and allowed me to be screwed out of my flight over being 5 seconds late to the counter. read more

This is not okay or good. I am literally currently sitting down in a line with a bunch of other people. And we have been waiting for a good while. Here in the seattle Tacoma airport. Its been over an hour and they tell us that they do check baggage etc two hours prior. Some people have a flight to catch before me and they have to board soon and im having to sit in the line because i have a bad knee and cannot keep much pressure on it without it going bonkers. This is pathetic. And very bad for the companies rep....They should make it so that at least one person is there on a regular in case some people have a late start or if someone wants to put their bags in early. read more

Frontier Airlines - Airlines Near Me - Seattle, Washington

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Flying from Atlanta to Denver on 7/28 and my returning flight on 7/30... the planes were so hot I felt like I couldn't breathe. Normally you have to worry about flights being freezing. This isn't even cool. It felt as though someone turned the heat on and hot dense air smacks you in the face. It's 6am so no reason it should feel this hot. I would be inclined to say in the 80s. I'm not a person that sweats easily and before they even shut the door to the plane for take off I have broken a mean sweat. I get this flight is cheap. Tiny non reclining seats should have been sacrifice enough. Not the air conditioning. read more

NO rep + NON-WORKING kiosk = MISSED flight Easily the worst customer service we've ever experienced. Frontier at SeaTac doesn't even deserve 1 star. No one to be found at the ticket counter to check in and print boarding passes. 2 of the 3 kiosks were down and the 1 other was useless. It kept reporting "error" when I swiped my card to access boarding passes. After a frustrating 35 minutes I found an 800 # and called for help. To no avail. After waiting on hold for 20 min to reach a rep on the other side of the world, I explained the situation and was put on hold for another 12 min. The next rep on the phone told me it was MY fault I was too late to check in for my flight! I explained how long I'd been there. They refused to believe me or offer any help. Just to rebook my flight for 2 days later with a $99 transfer fee. No thanks! Ended up paying $311 to fly home with United Airlines. AND the United rep told me this isn't the 1st time frontier has left their counter unattended. Apparently, it happens quite often! read more

Two terrible experiences with Frontier in a month, neither resulting in our being able to fly anywhere. Both times, I've ended up making an emergency, last-minute booking on a competing airline. The first trip, their website changed my itinerary from the days I had selected to over a week later. Didn't realize this until I tried to check in online 6 hours before the flight. This time, after checking in and then being stuck in a surprisingly long TSA security line, got to the gate just in time for them to close the cabin doors and be told too bad and that there was nothing they could do for us. No attempt to help find a flight on a different airline, no information on refunding this trip - just a blank, moronic stare while repeating the mantra "There's nothing that I can do for you." Had better service from a vending machine. Heed the negatives here. This airline is not worth the small handful of dollars you may save on a flight. read more

On Wednesday June 26th, my family of 4 adults and 4 children were scheduled to depart Seattle for Cleveland to attend a family wedding. As we sat on the plane, it was announced that we were having mechanical issues and a part would be flown in from Denver. We were told to get off the plane and leave our luggage onboard to re-plane once the part was installed. As we had a lengthy layover in Denver, I didn't think that would be a problem. My mistake! The delay grew longer and passengers were told they needed to re-book their connecting flights. As I had chatted with the gate agent Estafania earlier in the morning, she was eager to help. Her customer service was top notch and if I was only rating her, she would get a "five star"!! I was one of the first helped and she worked for over 3 hours, with me standing with her at the customer service counter to re-book my families flights. The problem was that there were 132 passengers to re-route and only two gate agents to help. They had to handle getting the baggage off the plane with walkie talkies that couldn't be heard by the baggage handlers, printers breaking down when trying to print boarding passes and minimal help from any supervisory personnel. I only say a supervisor come down one time to wonder what the problem was with the line at the counter and no real offer of help. After over three hours at the counter, we were re-booked but couldn't fly together so my daughter and her family were placed on a night flight through Miami and we were going to catch the original plane that now had the new part installed. My daughter and her family were given meal vouchers that couldn't be used the next morning on their layover in Miami, after flying all night with small children. We received a voucher for a hotel in Denver to catch our connecting flight the next day but when we arrived that evening, we were to we had to pay for our stay. Many from our original flight had a different color voucher and their stay was compensated. I think Estafania was so overwhelmed that she accidentally gave us the wrong color voucher as ours was blue and the other passengers had white vouchers. Plus, our luggage was supposedly waiting for us in Cleveland so we had to spend the night with no personal belongings. When we arrived in Cleveland, 36 hours after leaving Seattle, and picked up our baggage, the protective ribbing on the inside of my suitcase was totally destroyed and breaking off in pieces. We were given phone numbers to call for compensation when we arrived home and I attempted to do that yesterday twice. Each time, I waited more than 15 minutes with no estimation of actual time required to speak with an agent, so I have sent an email to customer service for their response. I will update with a review when that response is received. Bottom line is summer is a busy travel season and there is a summer every year. Frontier and all airlines should be prepared for the onset of extra passengers traveling and prepare accordingly so incidents like this don't happen again. Every passenger has a story for their travels and each passenger is important! read more

Lame jokes from the flight attendant hardly make up for the poor customer service you get for your (not-so-)cheap ticket.

This airline is terrible! !!! 1st they have hard plastic form seats yea so comfy for a 6 hr flight. 2nd they don't even give you a beverage not even water 3rd you have to pay for a carry on if you put it in the overhead really it's a carry on. Then a bag of m&m is 6 dollars. I know they have cheep rates but damn this is insane never ever ever will I fly this way bye frontier go annoy someone els. read more

I guess this is called a bargain airline for a reason, and that's that they sacrifice everything else to keep their prices low, starting with understaffing at the airport it would seem. I arrived at the check-in counter a little late, approximately 40 minutes before departure, no one was present and I saw a sign indicating I should use self check-in, so I went to self check-in figuring I probably just wouldn't be able to check my bag. But no, self check-in didn't work and directed me to the agent at the counter, of which there was none. Yes I didn't pre check-in nor did I arrive the hour before departure as is recommended, but having flown out of SeaTac and other airports enough, I thought I'd at least made it in time to board, arriving a full 40 minutes before departure and having been allowed in the past to check-in with other airlines 30 minutes before departure. Apparently with Frontier, 45 minutes is the cut off and you're screwed if you're even a couple minutes late (this is probably how they makeup for the low cost of flying, they cut people off way too early). Add onto this that there were 2 other people that also ended up missing their flight , one that even arrived earlier than me (so maybe a couple minutes past the 45 minute mark instead of the 5 or so minutes I was), yet he had arrived to an empty counter as well. He ended up going down to baggage claim to find the Frontier rep to be told that it was too late to check-in and the plane had already begun boarding, although I find this hard to believe considering it landed only 10 to 15 minutes earlier and took off to denver only 4 minutes ahead of time, so the rep was obviously misinformed or outright lying to avoid helping out. But let's put aside the poor handling of customers at the gate and move onto the poor handling of customers on the phone. Although at the beginning the call center rep was nice, they eventually hung up on me when I complained about the fact that they couldn't get me another flight for 2 days and that it was unprofessional of the company to leave people to self check-in but then have no one at the counter when the self check-in failed to work. So yeah, my story, I've flown with them in the past, thought they were shitty then (but that was due to the plane and the service they provided in-flight), but this time the company I worked for booked the flight, I should have paid more attention and told them to avoid Frontier like the plague, from now on I'll make sure they do. read more

The piolet of our flight called in sick, so they cancelled our flight. We tried to get another flight but all the airlines were book or would cost over 1200 We had to rent a car, drove 20 hrs, 1237 miles with no sleep just to get home. The car rental will get refunded but not the gas or but our tickets and baggage for the return flight. They told us at the airport we would get our flight refunded and they lied. There were 2 of us flying and only 1 got the voucher for $100. I want to talk to a human being. There are no humans to talk to, even the follow ups are automated. I want my money back. I WILL NEVER FLY WITH THEM AGAIN. If I could give 0 stars I would read more

Do yourself a favor and go with another airline. Their customer service sucks. No one remembers what the last person stated. They never take notes and they don't live up to their promises. I was told that I simply had to pay change fees when I couldn't take my flight as anticipated. Now they're telling me that I've lost the full value of my ticket. Apparently you're supposed to call them to let them know you won't be making your flight or your forfeit your money. I will NEVER fly with them again. I definitely plan to file a complaint against them. Highway robbery without the gun. read more

If no other airliner has a rule of not being open 2 hours prior to departure, it confuses me why frontier would decide to be the first. Not only is it annoying but some people like to be extra early... makes for an extra dumb and extra slow service. Good if you're flying out of Denver but not much else. read more

Aargh. No bargain, we paid 160 bucks for bags - Will NEVER fly with them again. It doesnt really matter if your tray table and seatbacks are up - there is a tiny little table - not big enough for a laptop and you cant lean back at all- So you are essentially always ready for a crash. Swell. They are really great at picking up garbage - plenty of trips through the cabin asking for garbage. How can you generate garbage if you dont get any food? They obviously are not the least bit motivated to get your bags to baggage claim on time - took 50 minutes in Seattle. The flight was on time - will give them that. read more

First and last time flying Frontier. Charge you for everything they can-- water, carry on, any seat you choose (even if you pick the worst seat on the plane its going to cost you). Not only that, but the customer service was not impressive to say the least... Never again. read more

Worst airline ever!!! Both flights were late, both flights made us sit onTarmac AND frontier air will begin charging for carry on's next month as well as charging for any beverage other then coffee or water. Also flight times were changed without ANY NOTIFICATION!!! SCREW THIS AIRLINE!!! read more

Not worth it at all. I was surprised they didn't have me pay for using the bathroom. The coffee considering i payed for it was disqusting. Having to pay for TV was just comical . So i will not be flying this airline. The staff was okay, they didn't have much to do and looked bored. They were in the back chit-chatting or on their electronic device. Also we had a connecting flight in denver and we barely made it both times. When we got to the gate the staff was so rude and i told they we had only 30min to get from one end of the airport to the next they made it us feel like it was all our fault. Oh well, not flying with them again. read more

If I could give them a zero rating, I would. One star is too generous. They changed my flight so that the first flight left later and my connecting flight left earlier and failed to tell me this. I confirmed my return flight when my trip started (frontier was return only, took united for departing flight to Nola) and found the error myself - even on the "my flights" confirmation page there was no alert or anything. Called them and have spent already easily 10+ hours on the phone with them. Terrible service. They hire people who can hardly speak English and they put me on the "next available" connecting flight, which was 22 hours after I landed at the connecting airport. Zero compensation, zero accommodations, zero meal vouchers. Called customer relations where I was on hold for 3 hours and 5 minutes before someone picked up and he referred to some "compensation matrix" which he refused to let me see and said he could offer me a $30 voucher bc this was classified as a "mere inconvenience." Just the tip of the iceberg. Asked for voucher to be emailed to me, woman (speaking to a diff rep) said she confirmed it was just emailed to me and I asked her to tell me what my email address was and she responded "oh. Looks like we don't have your email address on file." This is just the tip of the iceberg. I can't justify spending any more time on them. PLEASE SPREAD THE WORD AND NEVER TAKE FRONTIER AIRLINES AGAIN!!!!!! read more

We were there with PLEANTY of time to get through security. Ended up JUST missing our flight because of this huge line that snaked back and forth from one side of the airport to the other. The reason we missed our flight was out of our control. The frontier check in desk doesn't even open till 2 hours before departure that gives NO time for people to get through that line of security. There was a long list of us who didn't make it to the plane in time. We are furious that they had no accommodation and literally left us (all employees disappeared) to figure out our own way to get where we were scheduled to go. We will NEVER fly frontier again. We never received the refund promised so we could purchase a ticket on a different airline because the employees that finally showed up five hours later, "weren't there" at the time of the line being the cause of so many people missing. As if they didn't hear! It was being talked about throughout the airport all day! read more

Seats so close together that even the 5 year old next to me had trouble getting into his seat. Charges for everything, from water to carry-on bags, to the lame TV. Half the TVs failed to work ( from where I was sitting). One beverage service run on a 2 1/2 hr flight, didn't pick up trash until landing. May be slightly less expensive, but not worth the hassle. Don't do it!! read more