Frontier Airlines is officially the most beat, rinky dink airline I have ever flown with. When I first purchased my ticket I remember being surprised by how cheap the flight was . I've never been more wrong in my f**king life. I went to check into my flight and was immediately flooded with all sorts of different advertisements. "Upgrade to a seat with extra leg room and laptop space for only an additional $180". Not exactly sure why you'd need laptop space when the airline DOES NOT OFFER WI-FI. It was also quite a treat to learn that the flight included no carry on items and would cost me an additional $130 to bring my bag on the flight (worth more than my suitcase and everything inside of it combined). The cherry on top of it all was there being no charging ports on the aircraft and my phone being dead the entire flight. No Wi-Fi, no free drinks or snacks, no charging ports, no carry on items, no NOTHING. If my only option in the future is Frontier Airlines, I think I'd rather walk. read more

Frontier stole almost $1,500 from me and I will never book with them again. They are using this COVID19 pandemic to take advantage of their customers and steal from them. My partner and I had a trip to see his family planned in April 2020. My kids were going to meet his family for the first time. The military put restrictions on his ability to travel and we were forced to cancel our trip in March due to COVID19. He is not on our reservation because he is stationed in a different state and Frontier does not fly to that state. When I called and requested a refund I was told they were not providing refunds, just airline credits. I was just relieved I didnt lose the $1400+ I had spent on airfare. So I earmarked that for a later trip to see his family. We began planning to reschedule our trip in August if restrictions were lifted. Fast forward to now that restrictions are being lifted from military personnel. I go to find the email to see how to use my credit. Well, it turns out IT EXPIRED IN JUNE. I called customer service and was told a refund can only be given within 24 hours of the cancellation. So I should have requested it within 24 hours. When I told them I requested it at the time of the cancellation they said they had no way to verify that. So I asked for the credit to be reinstated, at which point I was informed extensions are only granted if requested prior to expiration. Of course this is RIDICULOUS. So I say, I understand you can't help me. Please transfer me to someone with more authority so that I can get my refund. I'm then informed that they are NOT ALLOWED TO TRANSFER ANY CALLS TO SUPERVISORS THAT REGARD REFUNDS. So I ask for the supervisor's direct number. I'm told he doesnt have a direct number. I ask how people reach him. I'm told it is by calling the 801.401.9000 number and then requesting the person by name. So I ask for his name. "Dan". I ask for a last name. I am declined. I ask, how can I call Dan if I dont have his las name? Is he the only Dan that works in the entire Frontier company? And I'm told he is the only supervisor named Dan. I ask for the CRs name and employee number which he provides and he repeats several script lines he has already repeated multiple times and hangs up. So I call the number and ask for Dan. I'm asked for Dan's last name. I explain the conversation I had with the previous rep. She begins repeating scripted lines much like the first, but insists she cannot connect me to Dan without a last name. SO I give her the employee name and employee number and tell her it is his supervisor. She leaves the call for about 10 minutes and returns to tell me she cannot connect me without a last name. Repeats her script and hangs up. I call a 3rd time and explain that I would like to leave feedback. I begin hearing the same scripted lines. "Unfortunately this reservation has already been cancelled in March" "This credit has already passed its expiration in June" "I will document your concern and this call will not be escalated any further" I asked this person if Frontier was actually stealing my $1400 by refusing to escalate my concern. The call was promptly disconnected without the scripted "Thank you and have a nice day." This is beyond the worst customer service I have ever received. This is a policy of outright theft. I will never ever book with Frontier again. And I encourage you not to either. They are using this COVID19 pandemic to take advantage of their customers and rob them of the money and trust they have put into the airline when purchasing airfare. Please share this review. read more

SHOULD BE A ZERO. I will NEVER book with this airline ever again!!! Customer gouging and service is atrocious. Gouging: $60 for a pre-booked carry-on? Or $99 at the gate??? $3.50 for water? And it's arbitrary whether or not you have a free personal item or not. They advertise as cheap but after you add all the gouging, it's less expensive to go with United, American or Delta. Customer service: you have to wait forever after jumping through 967 hoops to speak to an actual person. This is after I tried the "chat assistant", which claimed to not understand a word I said. Then I waited for a person online, and while they were searching for answers I was dropped for "inactivity" 3X!! That's when I got tired of restating my problem over and over and over, and asked for a live rep. I waited on hold for an hour, listening to "for faster service, please visit us online", which was maddening because I had tried that for two hours beforehand. When I did get to speak someone, I had a very hard time understanding him, even after I said "I'm sorry, I'm having a hard time understanding you". When I finally conveyed my problem, he suggested that I cancel my return flight and rebook for 85.00. Since I was having such trouble trying to do this online, I asked if he could do that for me live. After putting me on hold again, he came back with I can do this, but it will be an additional 30.00. Gouging deeper and deeper! When I was trying to explain the situation more fully, I was hung up on. Livid, I went back online and tried to cancel and rebook, but the rebook was actually closer to 200.00! And I COULD NOT reverse the cancelation. So, chat line with another live person, and ultimately, it was Nope, I can't go against corporate policy. SUCH A MESS. Next time I'll fly the friendlier skies, Frontier is just heartless highway robbery. read more

Not only did they lose my luggage for a week, they didn't have an employee at baggage claim for me to talk to when I realized it was gone because she went home to do something when she was supposed to be there. I know because she told me and didn't apologize after I waited for six hours for them to come back. Terrible service and lack any kind of sympathy. And their website never works. I would rather cut off my arm than use this Airline again. read more

I went to the kiosk to get my boarding pass. The kiosk said see a counter agent. There was nobody at the counter. I called the number on the web site four times. They hung up each time. I went to Alaska Air and now I have to take god knows how long to get my $297 back. read more

If I could give this company zero stars I would. 1. You have to pay extra for carry ons 2. The staff is rude. They prodded us around like cattle and we're very unhelpful (we'll get back to that) 3. They had us wait at a gate, so we could get on a bus to go to our plane where they shoved us in like sardines (over-capacity). There was an older lady in a wheel chair by the door, and when the bus stopped, they pushed our out carelessly face first! The entire bus was appalled because she could have fallen out and they were very reckless with her. Then we get to our plane from the bus and have to walk up this ramp from the parking lot to board.. ‍ 4. We arrived 2 hours late coming from Denver to Seattle 5. THEY LOST OUR LUGGAGE! Not one, but both of our checked bags were nowhere to be found after waiting at the baggage claim for an hour. We went to find a representative to ask where our bags were and all we found was a spirit airline rep that said 'weird they usually have someone standing around baggage claim but she's not here..' so we finally tracked her down and she took down our info and said she would call in the morning when they knew where out luggage is. 2 (again). We did not receive any kind of call/email the following day and called customer service who was rude and unhelpful on the phone. This lady said we have to file a lost baggage claim online (which the representative on site did not tell us). The lady in the phone was very rude and unhelpful so we asked to speak to her supervisor. Instead of transferring us to a supervisor she said 'they will only give you the same information I'm giving you' and refused to transfer us. So here we are 13 hours after our flight landed with no clue where our luggage is and nobody willing to help. Do yourself and your friends/fam a favor and DO NOT FOY FRONTIER, unless you like rude people, late flights and lost luggage. read more

Check in was easy (online) and arrives with a boarding pass in hand....however I had to pay $20 for the seat and another $40 to have a carry on. If I wanted to pay to have a seat on the plane I guess next time I will fly one that is included in the price of the ticket. I guess what I paid for was the fuel to fly. Radiculous! read more

I tried Frontier airlines for the first time because the price was right.... I should have checked their yelp rating first. The tickets are cheaper but the bag fees add up. The seat don't recline and it felt like they were bunched closer together than other airlines. This would be my first and last time flying frontier. Oh, and I'm on day 2 of them losing by luggage. Update 1/2/17: two of the three lost bags were delivered. Still missing one. They said they'll refund the baggage fees. Still won't consider flying with them in the future.. ever. Update 1/3/17: Still missing the third bag. Called in to get an update. On hold for over an hour now. Will go WAY out of my way not to fly with Frontier. Update 1/4/17: Bag still missing. On hold for 80 minutes. No help at all. Can't pay me to fly Frontier. Update 1/5/17: They told me they will call me back. Surprise! Nothing. No word. Update 1/12/17: After a whole week to calling the Frontier Customer service center and waiting over an hour every time and then telling me that they contacted the airports and was told to wait for a phone call from then that never came. I went to the airport to talk to the baggage staff. They went to the back and came right out with my missing bag.... the call center is a joke, no help at all. The company is a joke. read more

I've heard horror stories about their customer service...but i've been flying on Frontier for years now and am happy to say I have never had a problem with my flights or customer relations to this date *knock on wood* For cheap flights Frontier is generally my go to. Better deals than the rest of the bunch -- even Southwest. Yes, a direct flight is pretty much impossible unless your final destination is Denver, but my flights through these guys have always been timely so a layover has never been a big issue for me. Checked baggage fees do apply -- but maybe you'll luck out and have the nice employee at the gate who checked our bags for my latest flight free of charge. Thanks lady! Seats are comfortable enough -- I was actually able to sleep on the plane at least! I also am not left with weird back pain and butt hurt like United Airline's seats seem bestow upon me. No more free cookies these days which is a bummer, but snacks can be purchased and they give you plenty of free drink on your flights. The flight attendants have always been nice -- if not a little inefficient when loading/unloading their human cargo off the planes (seriously, what is with the clusterfucks always at the front of the plane?). And hey -- you have cute animals on the wingtips and tail of the plane. I like cute animals. read more

Bait and switch is the only way to describe Frontier's price policy. I bought a $308 round trip ticket. It seemed like a good deal. Oh you want a seat?...that's $35 more dollars each way. Oh you have a bag?....,.because most people travel to a different city without bags? .... That's $60 more each way. So a $308 ticket becomes a $498 ticket! I could have flown United for $502. What's next Frontier? Oh you want to use the restroom? ... That will be $10/minute, hurry please.... Oh you want to sit in a pressurized cabin? ... That will be an additional $75......Oh you want to fly on a plane that has been properly maintained? ... That will be $200. Frontier is a deceptive pricing company. Don't believe the price, there is another 50% in fees heading your way. I appreciate United and Southwest for being honest and open about their fees. read more

Do NOT book a flight with Frontier no matter how cheap the ticket looks! Frontier's policy is to squeeze out money in sneaky, sometimes unavoidable ways and make the travel experience miserable. Here is the trifecta of horror that was our Frontier flight. 1. Trapped Customers at Bag Checking We had chosen to pre-check our baggage (the cheapest option) and we had arrived 3 hours early, hoping for that pleasant little cushion of time to sip wine and relax after checking bags/security and before boarding. These hopes were dashed by Frontier's cheapness. We arrived to an empty booth and what would end up being 2 hour+ wait before anyone showed up to check our bags. We stood in a line with many other unhappy customers and watched people who had booked other airlines go through their lines quickly and then presumably get to enjoy a little shopping or pre-flight cocktail, while we stood or sat or (in a few cases) lay on the floor in a line that stretched to the entrance. 2. Unexplained Delays We were disheartened in line to receive an email update that our flight was delayed. This meant an even longer wait before anyone arrived to check our bags. We were nervous about making our connecting flight but there was no one to talk to about the recourse if this occurred. When we did finally check our bags and asked about the connecting the flight, the check-in person laughed and said, "Good luck with that." Then we had to rush to get through security and find our gate (they changed the gate on us 3 times). We made a snap decision to board the plane with still no answers about what would happen if we missed the connecting flight. The one saving grace was that our 2nd connecting flight ended up being even more delayed than the first so we didn't miss it. The flight was supposed to have departed at 12:00 A.M. They boarded us at 2 A.M. with no apologies or acknowledgement of the delay. I fell asleep and dreamt that the flight had taken off. I woke up because I felt uncomfortably hot and very thirsty. I was surprised to find us still grounded. My fiancé told me the flight had sat for an hour. It was just passengers and attendants in a still plane with no air conditioning. It was so hot. Kids were crying and begging for water. Adults swore first under their breath and more loudly as time went on. Then such sweet relief when the air conditioning turned on. No explanation or apology for the wait. And we were off! 3. Testing the Limits on Monetizing Human Discomfort The soda, snacks & extra water are for purchase only. The seats are hard and very uncomfortable-as in me and my fiancé were too sore to sit for a couple hours after the flight uncomfortable. If I remember correctly, there were seat cushions available for purchase, so Frontier basically wanted us to pay extra for the rest of the seat. We also had to pay for guaranteed seats on the plane as that is not included in the ticket price. Each person is allowed one personal item such as a purse or backpack or laptop for free. Carry-on bags cost more than checked baggage. We won't be flying Frontier ever again. read more

I paid for a non stop flight when I could have paid for a cheaper flight. Now, my itinerary has been completely changed, having us land after midnight and stuck in Denver for 5 hours. All they have offered is a $75 voucher to use within 90 days, which would only require us to hand more money over to this awful company. They would not offer to comp my bags or any other options when now I am paying the same price for a nightmare flight that I paid for a non stop schedule. I am traveling with four passengers on this flight and I can guarantee that we will not be using frontier going forward. Not to mentioned I called customer service over 10 times and didn't get in touch with someone until calling Friday night at 9 PST. read more

Worst airline I've ever used. My flight left early without waiting for a family of four. Rude and uncaring staff that didn't use common sense or common courtesy. I've been very impressed with Jet Blue, Alaska, Virgin even Delta Frontier is an absolute last resort for me going forward. read more

If I could give negative stars, I would. WORST airline ever! Where do I begin? Every part of our travel on Frontier was a negative one. Thought I was getting a great deal to fly from SEA to CVG for the holidays to see my family. Next flight I will pay extra just to not have to deal with the hassle of this airline. As a seasoned traveler (at least monthly flights every year for personal and professional reasons) I avoid checking baggage if possible. Not affordable on this airline as they CHARGE you for anything in addition to a single personal item. Ok, plus they don't notify you of their baggage policy until you're ready to check-in for your flight (read: they already have the money you paid for your ticket). Never have I experienced an airline with such covert policies on how to screw you out of more $$$. Another inconvenience factor, you cannot do online check-in, print your boarding pass, and proceed through security as you can on every other airline. You have to make a pit stop at the airport check-in counter to drop your aforementioned forced checked bag. Once at the check-in counter, you have to deal with the incompetence of gate agents who are unable to locate your reservation by name, photo ID, or confirmation number. No wonder the lines for check-in are epically longer than maybe even Disney. Ok, bags dropped, boarding passes FINALLY found a printed, easy sailing now, right? WRONG! Once at the gate, the boarding process is unorganized, unfriendly, and gate (or shall i say hate) agents even respond sarcastically to passengers "calm down, at least you have a seat on the plane, quit overreacting" said to a passenger concerned when the agent grabbed his ticket and told him she was changing his seat. Once on the plane with my ONE personal item, because I refuse to pay $100 for a standard carry-on bag, I think having a nice soda, juice, or maybe even a coffee if I'm feeling frisky, would be nice. Nope, not to the tune of $1.99 for a 12oz can of soda, or single cup of coffee. This ain't Starbucks, Frontier. Additional rude staff on the flight who state "I get sick of saying the safety warnings just as much as you get sick of agreeing to them" when my fiancé interjected "yes" to his agreement to assist while sitting in an exit row if needed. Once we finally arrived from this miserable experience, might I add 25 minutes late to our destination with no acknowledgement of this fact, our baggage took another 30 minutes to arrive at the baggage claim. No good all around, Frontier. My suggestion, revamp your business model, or you'll continue to see customers drop like flies after a single experience. I'll stick with the always solid experience of traveling on Alaska Airlines and suggest other travelers pay the extra bucks to not have to deal with such an enormous hassle from start to finish! read more

Awful service. The desk couldn't even be bothered to look up what terminal we were landing at. When boarding the plane, they made sure to board the wheelchairs and people needing help last. And didn't help. Earlier, when I called customer service they lied to me. When I called back they refused to let me talk to a supervisor. And after 40 minutes disconnected me. NEVER AGAIN read more

I have flown countless times on almost every (domestic) airline and a few international. Frontier is absolutely the WORST airline I have ever dealt with. Is this the airline that hires all the rejects from other airlines? Everyone from the check in counter to customer service was unbelievably inhumane! My wife, 8 month old, and I were traveling to Sioux Falls from Seattle. The first flight to Sioux Falls was at best unimpressive. We waited 35 minutes for half a glass of water which was never refilled. Unlike any other airline I have travelled in my whole existence on earth, they charge for EVERYTHING, including exorbitant baggage charges. The seats seem extra small. I am 5'11" and have never had my knees crammed against the seat in front of me, but I guess they have to squish those last 3 poor b***ards in. I wish I could comment on the returning flight but the mutants at the check in counter would not let us check in because we arrived 44.5 minutes early. They have, and are very proud of, their "strict 45 minute policy". We arrive at the Sioux Falls airport at 5:51 a.m., which has a total of 8 gates, for our 6:30 flight. There was a line of about 15 people waiting to be checked in. The nice lady in front of us asked if we were on the flight and we replied yes. She told us the lady had just collected everyone's ID to check them in. We proceeded to take our ID's to the counter, but were refused by the representatives. I was very confused so I asked to see a manager. The woman rudely told me she was busy and would be available soon. I waited for a few minutes and after the line was gone, ALL the counter attendants walked in the back never to be seen again! All they gave me was a card to rebook a flight (which was not until 2 days later). After leaving the airport infuriated, I call the number. They were more useless than the real people at the airport. I guess every other airline won't have anything to do with frontier because they don't have one single agreement with any other airline on the planet to rebook with! The fake persons' supervisor's manager (not a typo) did nothing to help but just kept saying they had "a strict 45 minute policy". So my options are: 1. Buy another ticket with another airline ($1274) 2. Have a credit towards a future frontier flight, with a $75 transfer charge 3. Wait two days for the next flight 4. Drive to Omaha, Nebraska (3 hrs) to get on a flight 5. File a complaint the next day because they were not open today Long story short, do yourself a favor and pay the extra 65 bucks for another airline because it's not only the WORST airline, it is the worst customer based company I've ever had the displeasure of dealing with. 1 star is way too high of a rating! read more

This one star is deceptive which is the same thing about Frontier Airline. When a person purchases an airline ticket the expectation is that a seat is being purchased. Wrong expectation! It is time to fight back. Don't fly Frontier unless you like being nickled and dimed (more $$$$ than that). If you think you are saving money, add the fees first. Each way...and there's more.... Carry on - $35+ ($30+ 8/17-10/31/16) really? Standard Seat Assignment - From $6 really? #DontFlyFrontier (go viral) read more

I was headed to Cleveland and Frontier was the only airline with a direct flight from Seattle. This is a rarity, so my wife and I thought it was a no brainer- no transfers? Great. Initially, we were incredibly confused as to why the supposed "budget airline" had all kinds of additional fees when picking out our seats. We didn't realize that there wasn't even an option to recline in their standard seats and as we were taking a red eye to try and catch some Z's while flying east, that inch or two that lets you relax a little easier made more of an impact than I could ever have imagined. It's basically like riding the Greyhound of airlines. They upcharge you for literally everything and don't even do a beverage service to give you a complimentary glass of water- WATER. That will cost you money when flying Frontier. We were also delayed out of Cleveland flying home to Seattle and were not updated on this until about 10 minutes before our scheduled departure. Seriously? And there was not a flight attendant/desk person in sight the entire time. I was willing to pay and "upgrade" my seat for the flight home since the ride there was so uncomfortable but for and extra $45, all that was going to buy me was a smidge more leg room- still no reclining seat. WOW. THANKS. #no I would rather transfer 3 times (something I have actually had to do once before) than ever ride this airline again. By the time you "upgrade" your seat to one with even a respectable amount of legroom and that allows you that privilege to recline, you will end up spending just as much (if not more, with their additional baggage fees) as almost any other airline. Flying is not everyone's favorite thing and I get that it's not some sort of luxury experience or anything but these bare bones flights provided enough discomfort and poor customer service that I would never recommend it to anyone. Frontier, you are truly not any kind of deal and no direct flight in the WORLD is ever going to get me on one of your aircrafts again. read more

No one to help at kiosk... Been here for an hour. Others have been here for 90 minutes. People have missed flights they could have made but there was no one here to check bags. I cannot imagine a future of Frontier at this airport - now 10 people waiting for help. read more

Frontier Airlines - No one to help at kiosk... Been here for an hour. Others have been here for 90 minutes. People have missed flights. 10 in line - Airlines Near Me - Seattle, Washington

Horrible all around! Arrived 2 hrs early like any other flight. The ticketing agent was late 45 min which I was told they usualy run 90 minutes latr. They lost our gate check car seat. Contacted numerous agents at both Seatac and Denver to no avail or returned calls from the "mamager". The flight attendants were racist to white people and they charged for in flight water! Cheap, ghetto and unprofessional. Now i have to take these people to small claims court to recover the lost car seat. Do yourself a huge favor and dont fly with Frontier. Pay the extra $50 to be treated like a human! read more

I never write reviews but this airline is so bad that I just had to. No customer service. Everything costs extra. One cup of "free" water per flight. Chairs are so uncomfortable that your literally have back and neck pain. Never again. read more

Frontier Airlines - Where is everyone?!! - Airlines Near Me - Seattle, Washington

ATTENTION: CIA, FBI and Government Officials If anyone wants to do any waterboarding, it is best to put them on Frontier Airlines' seats. It'd be quick and easier to get any answer by any interrogation questions by using Frontier Airplane's new torturing chair! It is unbelievable that we heard a lot of complains from almost any customer while riding on this plane. I am not kidding, as it will be guaranteed that strangers will complain with you when you ride on Frontier Airlines. It surprises us when we went on different airplane company yesterday because.... When we got on United Airlines, my husband and I talked about goodness that we didn't have to suffer on our way back home by riding on Frontier Airlines, and then other strangers heard us, they told me that they rode on Frontier Airlines last week. It was so strange that we met other customers on different company's airplane, and then more customers joined our conversation about the most unbelievable experiences on Frontier Airlines. It was so hilarious because United Airlines ended up delaying to departure for more than two hours due to mechanical problems, we agreed that we will still rather to stuck with this delaying than using Frontier Airlines again. It was so surreal to meet with other strangers on different company and discussed about same horrible experiences about Frontier Airlines that we will never use Frontier ever again. I don't care if it will be several hundred dollars cheaper for an airfare, and we refuse to suffer their waterboarding experience again. We are not prisoners, and it actually got my back pain for next TWO days of our vacation. Thank you for making us to lose our TWO days, and even reading other comments, we feel sorry for people who may be elderly or having health problem that some people ended up having pain for like two weeks. I have two words for you, Frontier: FUCK YOU! read more

I fly fairly often and figure if something goes wrong, I can handle it. I've been on plenty of delayed and canceled flights. It happens! It's usually fine in the end. Nope. Frontier is, indeed, as absolutely awful as every single review on Yelp says they are. Customer Service agents? Useless, if you can FIND them or CONTACT them at all. They'll nickel and dime you for every single cent. My "cheap" flight roundtrip to Atlanta cost me an extra $300 because Frontier wanted to strand me in Denver for four days with no lodging or food. Basically they gave me a middle finger. Whatever. I walked upstairs to Southwest, explained my predicament, and they had me on the flight leaving in an hour and a half. Southwest understand that when the customer is satisfied--I don't even need to be happy! Just SATISFIED that I got from point A to point B and back --they'll fly your airline again. Frontier doesn't quite understand this, so they'll upcharge you for every. single. cent. that you are worth, because they're hemorrhaging money everywhere else. Not only will I never fly Frontier again, I charged-back my credit card because I REFUSE to give them a penny. Yes, screw you, tools. Never again. Don't believe me? Have fun sleeping in DIA for four days. Don't say all 40+ of us didn't warn you. read more

Wasn't too excited about using Frontier Airlines, but had to on one trip to Denver. We were literally the first flight of the day, so getting up early without coffee was not a great start. Well, it seems like one of our flight attendants did not want to get up early either, and didn't show up until a whole hour and a half later. Really?! Does it take that long to get to the airport?? She was probably doing her hair while everyone was miserably sitting in the terminal. Okay, fine. I'm just bitter. But it was ridiculous, and people barely made their connecting flights. The only consolation made was free tv on the flight. Yay. But besides that, I wasn't impressed on my first flight with Frontier. Most likely won't fly again, even if they have cute animals painted on the outside of their planes. read more

I need my nickels and dimes back. Oh, they call it "A La Cart" pricing, but now they charge for everything...soft drinks, a seat ($3 each way..not an upgrade, just a seat), checking a bag AND carry on. They spin it like, "Only pay for what you want"....a seat really? How much is Standing Room Only Frontier? read more

EXPENSIVE and UNCOMFORTABLE Frontier Airlines love to advertise amazingly cheap air fare. Don't be fooled by these trolls, it's ONLY the airfare that's fair. If you need to carry on ANYTHING beyond what will fit underneath the seat in front of you it will cost you $65 for the first bag and $60 for the second bag, regardless of if you check it into baggage OR carry it onto the plane. If it doesn't fit underneath the seat in front of you, yer paying. IF you check in the night before you can drop the baggage fees some but still not anywhere close to a total cost that provides a competitive advantage. Selecting seats, they want to charge you another $20 for the seat selection or they will shove you in the back of the plane into one of the middle seats only. Getting onto the plane is a bit of joke as they segment the boarding into 3 zones. The first two zones contain about 15 people combined while zone 3 contains the remaining passengers and the circus then ensures. Seats on the plane DON'T recline making them very uncomfortable and everything down to water costs money. On top of that half of my flight was delayed over an hour and changed gates twice. Super annoying. If yer not in Denver, skip these flight monkey's, they haven't got a clue. read more

I fly regularly, so I have experienced a wide range of service and have a good understanding of the industry. Frontier has the rudest, most incompetent, inadequate and utterly dishonest staff of any business I've dealt with in any industry. I hope for their demise, though it's unfortunate that said demise will come at the fate of innocent passengers in the course of a tragedy as a result of their neglect... It's coming soon, for your own safety and sanity stay the hell away! read more

12/29/2015 flight from Seattle to Denver; 1) Positive: courteous agent at the gate. 2) Negative; extra fee for carry-on luggage. 3) Negative: seats are not comfortable due to very poor leg room for someone 6 feet tall. 4) Negative: extra fee's for beverages on flight. Really Frontier? I thought you were a better airline carrier. For certain, this was my last time flying on Frontier. read more

In a nutshell.. There were WAY too many things wrong with the two flights we had so I'm not even going to try to do the usual spiel ... 1. You won't sleep. Terribly uncomfortable plastic chairs with no recline option 2. The tray table is the size of an iPad mini 3. They nickel and dime you for EVERY SINGLE THING. If you're trying to save a buck like we were... It's not worth it and ends up costing the same as a regular, better airline... If not more. These are just the most bothersome for me.. There's more bad things, I hope you make the right decision and don't find out for yourself ** ALSO ** In the words of our flight attendant, " Please direct your attention to the TV's in front of you.. Oh wait, you don't have TV's. " read more

If I could give this no stars, I'd give Frontier no stars. They have a lame carry-on fee. I've never paid for a carry-on until today. The Frontier agent told me it's $60 up front but it's cheaper to do online ($30). Ridiculous. "Low fares done right" my butt. read more

My first time flying frontier and I was very disappointed. I'm hate checking in bags and I never do it but on this flight I was forced to check in a bag. I was 10 steps away from boarding the plane and they stopped us to take our bags. I explained that I needed to be up early the next day and time was very valuable to me. One flight attendant gave me the ok to keep my bad under my seat at my relief. As I boarded deeper into the plane I was stopped and told to bring my bag back out to be checked. I went back and forth with the flight attendant before I submitted to checking my bag. To sour my mood even more, I opened an overhead compartment at the end of my flight to find an empty spot above my head the entire flight. I usually fly the cheapest flights and it's usually between southwest and frontier. Frontier had monitors to watch but it cost $6 to watch. Drinks and snacks were an addition cost. I felt very cramped in my seat but I'm also 6'1" read more

Worst airline I have ever flown. Forced to check bags They don't communicate One leg left late & would've made connection except the other leg LEFT EARLY... Yes early, while knowing we had 7 people now stranded in Denver. They only offered standby 24hrs later. Stuck in Denver w/o food or lodging and forced to rent a car to drive 11hrs alone through mountains at night or spend $700 on another flight on my own. Insurance won't cover because you left early. Next leg: delayed and you force is to pay to choose seat or get stuck in non reclining. THEN we get to Portland. If I didn't have 3rd party software, I wouldn't have know maintenance issues delayed my first leg home causing me to miss my connection. Offer new flights over 24hours later... Over an hour on the phone and I have to suggest myself what flights and what airports to fly through. And the leg you never let me make and all those extra fees like checked bag(never would've but it's cheaper than carry-on and even a drink of soda... Your airline is quite ridiculous and I haven't seen even a partial reimbursement a week later. I would do negative stars if I could. read more

Do you like blackjack? Not afraid to lose big money at the table? Love the thrill of either a good or a bad outcome? Then this might be the airline for you! I can assure you that you will be lured in by the "discount" prices, but in the end, you may pay more... much more! Let's start with the positives (yes, there unbelievably are some!) - Price (obviously) - One funny airline attendant who should fine a job elsewhere - A very nice pilot who should find a job elsewhere That's it... that's ALL. The rest is garbage! Generally bad things: - $35 for a carry on??!! Come on! - CRAMPED quarters - Upcharge for everything (well, almost everything - the bathroom was free) - You don't get a seat unless you pay extra (you're on standby) - According to an employee, they purposely overbook flights - Constantly delayed flights - Unfriendly employees (with the exception of the two mentioned above) - The worst customer service in the universe! I had a flight scheduled to fly from Orlando to Dulles (D.C.). I arrived at the gate 50 minutes prior to departure to be told the plane had already left. They "made an announcement" to let passengers know that it was leaving early. The Frontier workers were incredibly rude and demeaning. They did not care that I would not get home. They offered me a flight FOUR DAYS later -- for the incredibly low price of $75! Ummmmm.... no! I was told to call customer service, and got an answering machine that said "We are experiencing an unusually high volume of calls. Please call again later." So, no help there! I went back to ticket counter. There were four groups in line ahead of me who were infuriated because after waiting 8 hours in the airport, their flight was cancelled, with no attempt to get them to their vacation destination within the next week. By the time I got to the counter, my agent was crying. There was nothing she could do to help either. I had a lovely friend from home who help me book the last seat going from Orlando to DC from her computer. $700 later, I was on my way to DC! So, my "cheap" ticket wound up costing me over $1100!! When I got to DC, there was no one - NO ONE - to be found to represent Frontier. It took me over two hours to track down my bag. Lesson learned - I don't like roulette - and I don't like Frontier. IF your plane takes off, it may be an OK trip. If anything goes wrong, you may be out of a vacation or a boatload of money. Will you take the gamble? read more

This has been the worst flying experience I've EVER had get on twice and just sitting there for hours then getting off for a third time. Trying to fly an unsafe plane. No one wants to get back on that plane. read more

Don't know what the fuss is all about. The flights are super cheap, staff courteous and almost always on time. You get what your pay for in terms of amenities and seats. We took return flight from Seattle to Miami. No issues whatsoever. read more

This review is based on Frontier Airlines inflight sales gimmick: My wife and I flew to Denver during the late summer to visit family. While in flight, the stewards mentioned signing up for their Frontier Credit Card. The option is if you purchase anything, you'll get 50,000 air miles. You need to purchase something on the card within 90 days and pay the $69 annual fee. This was said verbatim during the flight over the intercom. they even emphasize that you'll receive two, 1 way flights with Frontier. Now, it's December and I have been using the credit card. I logged in, looked at my milage balance and I am sitting at 300. Here we go. I read a few reviews online about this, wish I would have before I signed up, and basically I have to call and negotiate the miles points. There service is also exemplary of this credit card: just awful. Customer service is bad. read more

Well I thought I got a good deal on my tickets! Well that's not true at all they charge for seat if u want to sit together or if u want a good seat they charge $35 they have a new Airbus but there seats are horrible so hard like sitting on a rock! They don't recline at all the seat tray is super tiny nothing can fit in there except a small cup! The seats were horrible had a really hard time sitting and there so thin, & uncomfortable! Plus they charge u for your carry-ons if u don't pay online 30 then u pay $65 at the gate that's ridiculous, come one frontier it's not that hard to carry the bag down to the plane why Jack up the price? The customer service in Seattle is bad, the agent was rude! Agent in Denver was at least more nicer. I would say I would never fly frontier! Yeah there ticket prices are great but all the fees are horrible and the seat! read more

Frontier Airlines - Look at these seat and they don't even recline - Airlines Near Me - Seattle, Washington

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I recently took frontier to Denver from Portland. It cost mev$129!!! And that was a next day travel cost! There's also a Seattle to San Diego flight I'm considering for under $50!!! Frontier has made traveling to visit my family fun affordable and convenient! read more

I realize the two other reviewers weren't impressed with Frontier but I freakin love them! I did a round trip from Seattle to Cancun and couldn't have been happier with the service. The staff was professional and friendly, the flights were on time, and I totally didn't mind paying a small fee to have my choice of a dozen or so channels to watch (and all good ones for that matter). Better than what most airlines do...just play a movie or a TV show and you don't get to pick which one it is. $5 was a small price to pay for pleasant distraction on a 5+ hour flight. There were even games on the video screens where you could compete against other passengers. I highly recommend Frontier! read more

Frontier kinda sucks but only kinda because we're talking about the entire realm of airlines here which, in general, are atrocious. They have the same problems all the other airlines have: 1. overbooking 2. lateness 3. canceling flights (which they fully know they will probably have to do because of the bottom cost line... though they make the flights anyway :\) If the Heavens allow and these 3 things don't stop me from flying it seems like the actual flights on Frontier are pretty decent. I like their smaller planes because it means it's just me and my husband in our row. Since I'm the smaller of us two I usually offer to sit in the middle of a 3-seat row which kinda sucks especially on longer flights to see his parents. I like that they give out hot cookies during their flights - it's definitely a little treat and unique. Funny story, last time we flew Frontier there was TERRIBLE turbulence but the nice attendants STILL gave us our cookies and drinks. The female attendant was literally falling all over the aisle, bumping into the rows and having to hold onto the overhead compartments. I was actually in awe that this lady was still going with passing out our precious cookies and Diet Cokes. Anyway, she got to the row in front of us and the old bag actually complained about her cookie being 'too cold'. "YOUR ADS SAY HOT COOKIES THIS IS COLD." I couldn't believe the ridiculousness of this crazy lady. The attendant apologized and said there wasn't much she could do (duh). Anyway, it's a good story when someone mentions flying on Frontier. I'd fly on them again (and probably would have to even if I didn't want to). read more