If you are broke, like to sit with your backpack between your feet even though there is room Available to store it, don't mind nasty, lazy and or incompetente staff. And....the best part is bring your own water even though there is water on board however, the flight attendants only serve you if a purchase from frontier is made. They walk right by you. Its a real no frills airline. No water, dirty bathroom, attendants sit with themselves talking and sneer if you ask for a Glass of water. Oh, and if you want to sit with a friend, spouse, family menber and the plane is not full their Job is not to help you at all. They hide from passengers and get paid for it. What a loser airline! Buyer beware! I was forced to give a one star rating which is much too high. read more

If possible 1 would give Frontier Airlines a half star. When I spoken with an agent over the phone regarding my carry on they said there's would be no charges, but when I got to the airport I had to pay $74 for my carry on. I will never fly on Frontier again. 3 strikes & THEY ARE OUT!!! read more

Frontier Airlines - Airlines Near Me - Seattle, Washington

Nonexistent customer service. Super long lines with only a couple of overwhelmed attendants. Cancelled flights leave people without help. The phone never gets answered. read more

I wish I can give negative stars because I so despise these airlines. The baggage drop off was way too slow, the staff at the airport are rude. On top of everything, they lost my bags and the only way to reach them is through mail and haven't heard from them. Would never take these airlines again and wouldn't recommend them. read more

They wont allow you to call them until you are within 24hrs of a flight. I have to upload my DOT service animal form at least 48 hrs prior to flight. Their chat feature SUCKS & automatically boots you before you finish a chat, tried it 5 times already. DON'T WASTE YOUR TIME OR MONEY, THIS BUSINESS OBVIOUSLY VALUES NEITHER YOU NOR YOUR TIME, THEY ONLY WANT YOUR MONEY!! read more

My recent flight from Las Vegas to San Diego on May 21, 2024 kept getting delayed. My initial departure time was supposed to be 9 AM that morning. Everyone boarded the plane, but after an hour, we were told to deboard due to a technical issue. They told us to come back in about "one hour," so a number of us (including myself) took a break. When we returned within the hour, we found that the flight had boarded and the gate was closed, preventing us from getting on the plane. It left without me (and about a dozen other people), stranding us at the airport for nearly 12 hours. I am furious that they did not broadcast the reboarding, nor did they wait the full hour as they had told us they would to "fix" the problem with the plane. I was forced to find a later flight, which didn't depart until 6 PM--9 hours later. I missed my appointments and plans for the day and wasted over 10 hours at the airport. On top of that, I had to buy expensive airport food to get through the day. I want to be reimbursed for Frontier's inability to deliver the services I paid for, which caused me to miss all my plans and incur out-of-pocket expenses. I later reached out to customer service a few days later, and it was a horrible experience. There was no option to talk to an agent directly, and the only means of communication was via a web browser chat. The agent was slow to respond and had poor English. She couldn't seem to comprehend what I was saying either. After many hours wasted, I was left with no refund or reimbursement. This airline is trash. Pay a little more for a quality airline and save yourself countless hours and headaches. read more

Absolutely the single worst airline around. Zero customer service. No and I mean no frills including power at the seat. Movies entertainment etc. was charged a $100 for a slightly oversized backpack. Regular gym style bag nothing fancy. Will never fly these clowns again. Won't be long before they are out of busines.. I'd rather take a grey hound across country than fly Frontier read more

Where do I begin with this. So for starters, I will admit it was my own fault for missing my flight. I am on the autism spectrum and had a sensory meltdown the day of, and couldn't get to the airport the day of. It happens. What WAS absolutely atrocious was the customer "service" afterwards. I tried calling them at least 10 times and their stupid AI assistant could not hear me pronounce my confirmation code no matter how many times I tried. It finally did understand, then say it could not find my account. Same for the website. Even though my code showed up perfectly in the app. Never once could I connect to a live agent. Searching for answers on their website was extremely tedious and did not give me any help. Their website chat is automated and will not answer ANY of your questions. So between that and their phone number, there is NO WAY to reach out to a single living human person for help. After hours of struggling to figure this out, I ended up getting $100 of credit for my $300 flight. It was only THEN i FINALLY found the page for a refund request, then learned from reddit that getting credit basically disqualifies your refund. I am a college student living off financial aid so you can imagine the financial risk I took just wanting to see my lonely, aging grandparents for the holidays. This was a nightmare to explain already and the fact Frontier seems to hate their customers makes it even worse. But hey, if it's any consolation, the overwhelm and stress of trying to navigate any of their policies gave me a SECOND sensory meltdown! read more

Seats are hard and uncomfortable and don't recline No internet on the plane No movies or entertainment No power or USB at the seats Soda and Coffee costs $4 On my flight the bathrooms were out of order The woman sitting next to me was blowing her nose in her hand and wiping it on her pants, she stunk of smoke and often decided to stand on her seat. Yuk. Lastly, the price advertised is the price if you only bring a purse or small backpack on the plane. You pay a lot more if you want to bring carry on. read more

I have traveled with frontier 3 times in the last 4 months and will NEVER again.. 1) we had booked a trip to Vegas to spend my sons 30th birthday our flight out was delayed then rerouted with another delay so we didn't get into Vegas till after midnight. 2)Was in Vegas for 5 days and come to find out they canceled our flight home. When getting to the airport they stayed the carry on I flew in with was not carry on and double charged me for baggage. 3) I booked a flight to see my youngest son in Denver in the army. We loaded the plane almost 2 hrs later we were all deplaned and told our flight was cancelled and no other flight till 9 am the next day. I was able to get a partial refund but booking a new flight cost double for the same day booking. I missed my hotel check in and almost missed my son's military graduation ceremony. read more

This has to be The Worst Airlines.. I had to fly to Phx for a funeral, by the time I checked in on line, they said they were closed.. They Will nickel and dime you.. They better refund my money or this won't be the last of me.. I'd like to take the star off.. read more

I have a great idea. Have a dedicated line for people that just want to drop their bags instead of one line for everything: ticket purchase, ticket change, ckexj in, drop bags, etc. What a screwed up system! read more

Frontier airlines should be out of business. Horrible customer service! No humans to help you. They want you to do their work for them, not everyone is tech savvy. First and last time i do business with them . They canceled my return flight home with zero options. read more

Frontier changed my flight from non-stop to having a connection and I cannot get in touch with customer service to fix it. I'm traveling with two kids, 3 and 6, and need a direct flight. Frontier sent me an email saying I could get a refund, but there is no option on the website to make that adjustment. I called, but they only offer phone support to members or those with flights within 24hours. I was able to request Frontier call me within 24 hours. The first time, they called 36hrs later and I missed the call since I did not expect it. For my second attempt, they called while I was watching 4 kids in a movie theater and couldn't pick up in time. Most recently, I responded to the call, and then they hung up on me and haven't called back. This is insane. How can I speak to a person to fix my flight? read more

Google was the only thing to tell anyone our flight was cancelled. They never showed it was cancelled, just removed the QR code from the boarding pass. No one on my flight could get a refund or change their flight because according to frontiers system it was cancelled, even though it was. Then they refused to help anyone and people literally began crying at how cruel the employees were. The booked me on a new flight and charged me more for it, rudely threw a card at me with the website and said to contact them if I wanted anything else. This is the worst airline that has ever and will ever exist and it is clearly just stealing from people and stranding them regularly. read more

Had to give a star because otherwise, I can't post this review. This airline has left my family stranded twice now. We can get out of Phoenix but can never get back home. If you enjoy being stranded with two small children in an airport far, far from home, then I totally recommend this airline. read more

I give them no stars because they had a technical issue and my son was not able to board our flight because he kept getting an error on a prepurchase ticket . We are at the airport finally at one point as attendant is helping they say it's too late check in is closed now call this number and get a refund. Three days later I have called every number they have and nothing!!! Worst absolutely worst company I will never deal with again they took my $530 for tickets I couldn't use because of their error! THEN I AM TOLD TO GET A REFUND ONLY TO BE TOLD I DONT QUALIFY TO GET MY REFUND!!!! read more

This airline is the absolute worst. We boarded an hour late. The staff is rude, they don't like to help. The seats are uncomfortable. The trays are small. The fees are ridiculously expensive. Bags that are checked have to be under 40 pounds. Anything over 40 pounds is $80-$100. Alaska airlines allows 50 pound checked bags for $35. It is crazy. 2/10. read more

Buyer beware. They are terrible. DO NOT BOOK FLIGHTS WITH THEM I booked a trip through booking.com the original flight was canceled. They will not refund my return flight they will not they will not they will not. They will not. $185 down the drain they are unethical. They are thieves. read more

How is this airline still in business? I would be redundant to repeat all the comments found in the one star reviews. Absolutely terrible airline that made me very nervous to fly. Unprofessional, employees being trained on active flights, rude and clearly burned-out gate agents. You can always depend on a passenger being "denied boarding" because of an angry outburst. $55 gate checked carry-on bag????? Try $99. read more

Frontier is a pathetic excuse of an airline. They charge an exorbitant number of unexpected fees to compensate for their low ticket price. Flights are consistently delayed and in the event you're able to get ahold of customer service, their terms and policies will be entirely disregarded. read more

1st of all your customer service people should tell the customer that they have to get their bag at thier layover and recheck it. I never received my luggage my entire trip. I'm home and still don't have it. It has my medicine in it. I've spoken and chatted with several people that work there and was told it is here there and every where. I'm so angry. I am going to the airport today to get my bag and chew somebodies head off!!! read more

I've been stuck on my return flight at the terminal for over 30 mins because 50 bags on my flight were misplaced I was charge 100 for a carry on when my flight back is 68 this whole this is just terrible all this money for.shitty service I wouldn't fly with them again if it were free read more

Frontier Airlines - Me on runway while they figure out where those 50 bags are - Airlines Near Me - Seattle, Washington

Stuck in the terminal for over an hour because of technical difficulties.. finally in the air nearly to SeaTac puller comes over the intercom to tell us we are being delaying because of air control. Flew around Seattle for half an hour then landed. Stuck on the ground for another hour and a half because we couldn't pull into a terminal. A simple 2 hour and 8 minute flight turned into 4. Super disappointed. read more

Horrible airlines, they ripped you off. They charge $70.99 for a carry on. Also charge you to cancel your flight @ $99.00 per person each way!!Beware read more

Barry Biffle you are a crook! The business practices of your company are pathetic and unjust! Your company will be bankrupt soon! You make money off the backs of hard working Americans that save up for a trip, canceling on us. My 75 year old mother and 12 year old daughter waiting at the airport and no one is there to help us! No number to call to make it right! You can't treat customers the way you do and get away with it! This is crazy. Changing flights 2-4 times after booking, I have contacted the BBB and DOT about your horrific company!!!! #DontFlyFrontier #crooks #BadBusiness #BBB #worstcustomerservice #zeroethics read more

Fronter is the worst airline next to Spirt,no wonder they are owned by the same worthless company. How do you have no one to get help from when your fight lands and can't find your bags because they have lost them. Bags that you paid $60-$100 to check. They charge a passenger for water, freaking water. The phone customer service and online chat is the biggest joke of the company, claiming to have 24hr, 7 days a week help. The phone auto messaging system only directs you to the online chat that does absolutely nothing. This company is pure trash. read more

Every thing First off all our fight was overbooked so 2 of 3 were bumped to the next day with no hotel vouchers offered. Next day the bumped 2 tied to check in and were told they had only paid for 2 of 4 checked baggage. When they proved your agent wrong they were told it would be $25 each just to speak to her. Then their connecting flight was delayed so they sat 9 hrs then they lost their luggage. read more

They purposely separate everyone from each other in order to collect more money from you to get you to pay. You're only allowed a small personal item as well. Airline sucks read more

This is mostly about one particular employee. We were waiting for our gate to be freed up so our airplane could pull in. While this delay took place, the departures signs at SeaTac were not updated with our Frontier flight so everyone was very confused. Our boarding passes said gate S2 but there was a totally different plane sitting there. So, several passengers were asking a man behind the counter of S3 (there were agents at S2 but there was a huge line). He was very rude and "exasperated" with people and basically just saying, really loudly, "S2" over and over as if the whole area should know the answer. Not only was he rude, but he was a slob. His hair was greasy, his shirt was untucked, he was very overweight so he was sweating and he just looked super unprofessional. Frontier must have a dress code and I doubt he followed it. He was also in charge of making sure that all personal items fit in the bag sizer. He was brutal and just so rude with everyone that he made out their bags in. Both my husband and I easily put our bags into the sizer but the young girl behind us he didn't ask her to put her back pack in - and she commented to us that her bag was obviously bigger. I was told that the employees get bonuses for collecting fees and I think this guy was really trying to get paid. I believe this incentive may have caused this unkempt guy to act out of line. Frontier should revisit this policy and also be even more specific if they want to collect more fees. Just take all backpacks out of the "personal items" category and only allow a purse/murse or fanny pack. In all caps say - NO BACKPACKS. Figure out a more streamlined way to get your passengers onto the plane without being so rude and humiliating them in front of other passengers. Also, if you accuse them of having too big of a bag and it turns out that the bag fits, you should apologize out loud - just the way you loudly shamed the passenger in the first place. This guy was rude! The flight attendants were nice, the captain was nice and handled delays as best as they could. It was just this one guy - not a poster child for Frontier. This is our first experience with the no carry on and we have a more clear understanding of the process but I wish I knew more clearly before our flight - even though it asks us repeatedly when booking. We had backpacks - mine was smaller and packed tightly and my husband's was bigger but not packed fully. He was convinced that it only had to fit under the seat and that is not the case. My beef isn't with the policy, it was with the way the employee handled it and the way he presented himself. Also, I would have very defined line cues instead of a free for all method that resembles herding cattle. read more

They have rude airline attendants,everyone is unprofessional, don't give updates besides on google, gate changes and delays . Did a back and forth trip from Philadelphia to Pittsburgh and both trips had gate changes , and 1-2hr delays . First time flying with them and never again . I'd rather fly spirit read more

Paying gate agents a percentage to charge extra for carry on bags, it's true, skip this airline

Absolutley The Worst Travel Experience of my life Flight Delayed by six hours and no customer service read more

Worst experience I have ever had flying. The baggage fees are ridiculous and the employees need more support from management and training.

Frontier airlines are horrible when they say you pay for what you get they mean that. They may be the cheapest airlines out there but you pay for exactly what you get their cheap. They're have horrible Customer service it's less than garbage. They screw you over anyway however they can I would rather pay the amount of money that United Delta American are asking for, I will never go on Frontier ever again if there was a way to give negative stars, I would give them the max negative stars if possible they are such a horrible airline. I wouldn't recommend them to my worst enemy. read more

I recently had an incredibly unpleasant experience with Frontier Airlines. I have never flown with Frontier Airlines and let alone by myself. I was attempting to enter in my confirmation code on the kiosk and was having some trouble. So I asked for help by a customer service attendant. He stated "If you want me to help you then I will have to charge you or you can download the app". I was shocked by his response but started to download the app anyways. I'm not the greatest with technology. so I had to ask him for assistance again. He had a very unpleasant tone but continued to help me get my boarding pass. He took one look at my carry on and said it didn't meet the requirements and had to be checked in. I paid for it but I felt so uncomfortable in the way he was talking to me. We exchanged some words on how I felt like he was being rude, unhelpful and making the process unnecessarily stressful. All I wanted was good customer service but after this encounter I was left with an unpleasant travel experience by Frontier Airlines. read more

First and LAST time flying Frontier- an airline that presents as a sound economical choice and makes their money by charging for everything other carriers offer complimentary. My 106 dollar round trip ticket turned into a 400 dollar ticket. They charge for carry ons and checked bags and seat selection and simple customer service and any changes you may need to make. Fine print is everywhere and if you don't take time to read it, you will undoubtedly be dinged. The checked bag I paid 70 dollars in advance for could not be checked because we did not arrive 60 minutes before the flight at a small airport. My bag was carry on size so I was able to take it on the plane but they charged an additional 44 dollars to change my bag to carry on in the system. My bag each direction cost as much as my ticket. At every turn frontier is wildly unreasonable and riddled with deceptive charges and the sad thing is they target people who are in a lower economic bracket. The tray tables are 1/4 of a normal tray table, you don't even get a free water on the plane. Though they could, they do not sit people who booked together seats together so that you are forced to pay an upgrade if you want to be next to the person you travelled with. I walked by 4 rows that were completely empty. To hear the flight attendant say welcome aboard the greatest airline in the world made me laugh out loud. It's by far the worst experience I've ever had on any airline and I've been on 1000 flights. All the US Airlines I have flown share a standard, frontier is a shocking bar drop, scamming people who are tight on money to begin with. I feel for the poor employees having to deal with all the upset customers and negative feedback. Worst policies, dreadful airline. No stars for frontier. read more

I wish I could give less then a star but there is no option for that, they have really bad behavior with their customers, I hope none you guys take any flight with this airline, imagine they charged $100 for only with carry on bag please read their policy before booking any ticket with them, also their customer service are really worse and they act like the movie actors I wish I could change my flight with them but it was too late read more

Frontier Airlines - Airlines Near Me - Seattle, Washington

I have never flown Frontier until I procedure out a trip on Priceline and it was the flight selected as a return trip the day of Sept 22, 2024. I called them to ask about bringing a bigger item on the flight back and just paying for it and I am glad I did. They charge for each and every carry on. Backpacks, larger purses, even a bag from the store if you shop in the Airport. I was told by customer support I needed to pay $69 for any carryon i wanted to store in the overhead compartment. Do they really think people are just traveling cross country will the cloths they are wearing and I'd on them? Just a scam to get you to buy their tickets online as you think it's a really good price, then you get to the Airport and find out you are paying more than you would have if you just selected Delta or Alaska. It's a complete scam. I submitted a Consumer Fraud report to the BBB in WA state. I recommend others do as well, with all their receipts attached for price comparisons. They need to be shut down, or heavily fined read more

Worst airline ever! Paid 400 just for luggage! I couldn't pay for the luggage on the app (glitch with their app) so I was forced to pay it at the gate. Airline ticket was $79 only, luggage $400!!!! This airline is as horrible as Frontier. Seats are in incredibly small. read more