They left us high and dry cancelling our flight, after delaying it for over 4 hours, out of Vegas to Austin, no options, along with a plane load of other people. This was the only thing I lost in Vegas. They cost us a lot of money, but lesson learned. I hope they go out of business quickly so they cannot do this to anyone again. read more

Before Monday, I would give this airline one star. A little back story, my son is a handicapped child with spastic cerebral palsy and he is almost 4 years. I am very anxious to begin with when traveling with him and I called the airline several times to confirm that his car seat is the correct dimensions to fit in the sit, all 4 times, I was assured that it will fit. Come to the day of the trip, his car didn't fit the seat at all. We had to cabin check it and have him lay across my husband and I for a 2 1/2 hour trip. We were so uncomfortable! Well, I called the airline and explained what happened and I was assured that I could go to the ticket counter to get a refund. Great! Wonderful! Get to the Austin airport, the girls at the ticket counter were more focused about talking about their upcoming vacation and personal phone calls then helping. The supervisor at the airport behavior towards me made me want to scream, trying to get me to believe that my sons car seat wasn't FAA regulated. So she called customer service and tried to belittle me, when I got back to my family, I called customer service and I actually got the lady I spoke to on Saturday and I demanded a supervisor. Alexander saved my experience. He gave me a complete refund for my son and extend his apology to my family. read more

We had an overall horrible experience. The call center woman did not know the answers to simple questions. She also gave me wrong information about adding my infant to the reservation. She said that because he was under 2 that the airline didn't need his information in advance. As a result, at check-in, it took 30+ minutes to check-in for both segments. The ticket agents couldn't just add his information to our ticket. In both cities, the agent was unable to help and had to call for assistance from multiple people. On the way back, our pre-purchased seat reservations were lost in the process of adding our baby's information, and we were given boarding passes for separate rows, despite paying online to reserve seats together. When I pointed this out to the ticket agent, she said to go to the gate to change the seats. At the gate, the representative was very rude and said that it was impossible to change our seats to be together because the flight was full. We went to a customer service representative, who was also very rude, and they put us in the back row in an aisle and window (not together), and argued against giving us a refund of the money that we spent to reserve the seats together. They said that the row we got was a charge too and wanted to only give the difference! We paid to reserve seats together, but did not get them, and then the head of customer service tried to fight against refunding us $6! On top of everything else, the flight was delayed an hour and the plane was not well-kept (tons of reading lights didnt work). This was the worst experience I've ever had with an airline. read more

Awful, fly frontier if you want to be delayed 3 times before they just cancel the flight all together. Maybe then can rebook you today, maybe you'll be rebooked for 4 days from now. And no, they won't cover your Hotel if that happens. You get a voucher for $10 off a night. Awful airline read more

Frontier airlines are a rip off. Yes, they are cheaper. But you get no drinks or snacks and have to pay for water. Got on in Philly...my carry on was fine. Go to leave Austin, same carry on and it's now oversized. They said nothing at check in. Getting on board and it's too big. Guess what, now $60 to bring it on board. $60!!! I paid $25 to check in my big suitcase. I asked, what if I don't have the money. Then you have to leave it. As I'm talking with the woman to check it in after waiting in line I'm being rushed into the plane rudely because they are done boarding. I was the last boarding zone. The plane was also late so now I have to rush after being here for 2 hours!!! The seats are the most uncomfortable. read more

We flew Frontier Airlines from Chicago to Texas and we will never fly them again. They charge for carry on's ($45 each) and they charge for checked bags ($35 each). If you want to sit next to each other that is also another charge, only water is free on the flight, everything else you have to pay for. Also the seats are really cheaply made. We felt like we were on a budget plane but after all the fees we didn't pay budget prices :( read more

I will never fly Frontline again. What you think is a good price on a flight to Denver only doubles after the baggage fees. If you pay at the gate instead of baggage claims baggae fee goes from $45 to $60. Seat are small and rock hard. I bet this airline does not have many repeat customers, they lost one on me. read more

This is the worst airline you could ever fly. I'm am writing this review as I sit and wait 5 hrs plus with my kids in the Austin airport. Flight 1018 was scheduled to fly out at 5:37pm getting us in at 9:44 pm which was good cause I had a 3 hour drive home plus I have to work Tuesday morning. Well that didn't happen flight is delayed over 5 hours getting my and my boys home at 5am. I have never flown an airline that delays the flights over 5 hours. They did give a food voucher for $15. At the price of tickets and bags they should give a free flight voucher to everyone on flight 1018 cause this was just ridiculous and now I will not be able report to work cause I will have to spend more money and get a room in Orlando. I am beyond upset and will never ever fly this dumb airline ever again. If you are reading this read all the reviews before booking they all say the same thing worst airline don't know how they stay in business. read more

This is a disastrous airline. I arrived 45 minutes early in Austin on a Saturday morning to find no gate agents and the kiosk read I had to get my boarding pass from a gate agent. The app or online check in did not register and I missed my flight as I could not clear security. Avoid using Frontier at all costs. Funny enough, I received a travel alert indicating the flight was delayed 45 minutes, so before booking other airlines, I sprinted back to Frontier only to find the line out the door with no gate agents. read more

I'm rarely one to complain but our recent experience with Frontier was absolutely terrible! Me and a couple of friends flew to Austin for a birthday celebration and were scheduled to take Frontier airlines to Denver on our way back to LA. The day before, we all sat down and made sure we checked into our flight in order to avoid any delays once we arrived the following day. We received a " your check-in was approved" message. The next day, we drove to the airport and due to unexpected traffic delays, we arrived 5 minutes before the 45 minute deadline. We ran towards the Frontier employee so we could quickly get our boarding passes and make the airplane as we still had more than half an hour to board the flight, however, he was completely rude and unhelpful. We told him that we had our check-in booked already and just needed our boarding passes and he seemed annoyed and didn't want to help us in anyway. A man showed up 5 minutes after us and he simple let this guy go through!!! He kept telling us that we didn't check into our flight even though we tried multiple times on the way there for extra confirmation and it didn't even allow us. He was COMPLETELY rude and unprofessional and didn't bother to give us any options or helpful advice on what to do. Rather, he kept wasting our time and repeating the same statement and we were frantic as time was running out. Mind you, we all HAD to get back on the flight as it was in the middle of the week and we all had work the next day. Terrible customer service especially for someone who claimed to be the manager. He was a terrible representation for the company and made me NEVER want to fly with Frontier again. We did everything we could on our end and checked-in in advance but there must have been an issue on their end with their system. We even asked if we could possibly get a refund to purchase another flight as they were all ~$500/person (way above anything we could afford) but they didn't help us with that either. Desperate to get back, me and my two girlfriends resorted to renting a car and drove 20 HOURS to get back into LA. Worst experience ever and definitely not a great way to end our exciting trip. :( Not only did we lose time and money by not being allowed on the flight but we lost hundreds of dollars for the car rental and gas + missing out on work. I sincerely hope that Frontier will reimburse us for this and show us that their customer service is far more professional and courteous compared to the experience we had. read more

I made a reservation on Frontier Airlines thru Expedia and canceled less than an hour later for a medical emergency. Three legs were with American and one with Frontier. American gave a refund with no questions asked, and Frontier charged $99 for canceling, and gave me an airline credit for $25 for the rest. Bottom line, don't make reservations with Frontier unless you are absolutely sure you are flying. I will do my best not to fly them again. read more

We will absolutely NEVER fly with frontier again. I fly all the time and have never experienced such bad customer service and travel planning. We were the first flight of the day, leaving Austin to Atlanta at 7 am. There were mechanical issues with the plane and the flight was delayed 12 hours! There was no other plane available for use and no option to put passengers on other flights out. They will not refund our flight and will only offer a voucher which is useless to me because I will never use them again. We found an amazing deal which is why we went with Frontier but it's not a good deal when you're waiting in the airport for over 12 hours(it is almost 7pm which is supposed to be our new take off time but there is still no plane available). DO NOT EVER FLY WITH FRONTIER!!! I have only heard bad reviews but still decided to give it a shot and thoroughly regret that decision. It would have been better to pay more money for a flight with a better airline or to have never taken this trip at all. read more

Sitting at the cell phone parking lot in Austin waiting for my son. Been waiting over two hours because Frontier has lost my son's luggage and 20 other people's luggage. The Frontier people were rude and useless. No voucher for toiletries or essentials. Yet they charge $137.for one bag and a carry-on. read more

Think flying Frontier Airlines is cheap? Think again. My flight home from Cleveland on August 18 was cancelled due to mechanical issues. I called customer service while still at the airport and was told I had two options: Frontier would book me on their next available flight, or I would be reimbursed up to $400 to purchase a ticket with another airline. Well, the best option Frontier offered was to fly me out two days later, leave me (without a hotel room) overnight in Denver, then get me to Austin the next day. Obviously, that was not acceptable. On any other airline, it would cost at least $530 to fly home before the end of the week. Some of us have to work, so I booked a flight home on United for $530. True to their word, Frontier reimbursed me $400 toward that ticket, leaving me stuck with the $130 difference. What they refuse to do is also refund my original ticket for the cancelled flight, which was $99. It never occurred to me that they wouldn't give me my money back for a service paid for but never received. So, my return flight ended up costing me $229. I have never had an airline penalize me for a travel disruption that was completely their fault. Every other airline makes REASONABLE alternate arrangements WITHOUT CHARGING YOU FOR THEM. I won't be flying Frontier again, and if you do....I really hope your flight isn't cancelled. read more

I am a spouse of an active duty military member. We are getting stationed in England for 3 years and have been visiting family in Texas. Frontier charged me $70 in bags fees. I told the lady that my husband is Active duty military and she said it doesn't matter unless he's here. So I paid $222.10 for ONE WAY ticket from Austin to Denver which is a 2hr 8min flight. Frontier is totally out of control! And I guess they don't support military families. I will never use Frontier again! $70 is bags fees....what a joke!!! read more

I will NEVER fly Frontier Airlines again. It was my first time flying with them and my last. A 526 minute (that's 8+hrs) flight 'delay', a refusal to reimburse tickets they assured us would be refunded, rude agents at the gate, extra charges for everything... it goes on and on. We did finally take off in Denver and land safely in Austin - yah Frontier. But everything about the experience was unpleasant. read more

I wish that I had read the yelp reviews before booking my recent flight on Frontier. I had checked in using the kiosk. The screen prompted to ask how many carry on bags, I had 1 small hand bag and a purse so I entered 2 (charged $40 for each bag) before paying I tried to clear the counter to read zero bags and was unable to do so. Thinking that I would be able to receive a credit or refund, I proceeded to get my ticket. I asked the clerk to clarify my understanding of the baggage policy, which she did. She told me that my bags should have been free but the airline does not offer refunds. When trying to address my concerns, I was redirected to an 800 number. What a rip-off, I sat in my seat wondering how many other customers were swindled. Overall this airline is as basic as they come, with minimal accommodations. The staff's customer service was average, bare minimum. This airline would only be recommended for anyone with limited funds, flying for an unexpected emergency; even with that said, anticipate spending $50-$100 on top of the original cost of the ticket. read more

Very disappointed in customer service had to cancel a flight lost 200.00 for cancel and have only 90 days to reschedule can't find flights available to use my credit read more

The seats have no cushion, do not recline and have the smallest tray table. I'm completely disappointed! The last time I flew Frontier it was extremely comfortable. Now, it feels like a low budget prison transport plane. read more

If I could give a 0 I would. I would never recommend anyone to fly with Frontier and I will never book with them again. They started delaying my flight at 2 pm by 7 they canceled the flight. With only giving the option to refund the flight or move to the next day 4pm and would not arrive until 11 pm with a 6 our lay over. When the flight i had was a straight non stop flight feom Austin to Vegas. A 2 hr flight. They would not assist with getting anyone on another flight or reimbursing hotel fees or a ride home. What started as a maintenance issue then turned into a weather issue. Only for them to say its a natural cause nothing they could do. I will now miss out on a once in a lifetime opportunity in my field of work due to what they did along with hotel fees and cost to get home. The airline is a waste of time and money. Others complained this has been going on for 2 weeks. With no apologies. The eorst customer service. No help only excused. read more

If I could give negative stars I would. My flight was two hours delayed. I sat down in the seat I purchased. Another passenger sat down next to me, apparently it wasn't his seat. When they asked him to move, he started saying he was trying to sit with his girlfriend, who I guess was supposed to be me, even though I didn't know the passenger. They escorted him off the plane. I closed my eyes since it was almost midnight. Next thing I know they asked me to get off the plane. No explanation why. Had me wait at the gate for 30 minutes before they would allow me to leave the airport. Told me my luggage was being flown to Arizona and it would be delivered to me the following day. I went home ($40 cab ride). Woke up the next morning, and Frontier had issued me a $25 refund. When I called about my baggage, they said it was still in Arizona and I would have it within 24 hours. I called Frontier this morning, my bag is still in Arizona. They did issue me a full refund on the flight and they had no explanation as to why I was asked to leave the plane. I will never take Frontier again. read more

Where to begin.... I bought my ticket on Expedia having no prior experience with this particular airline. Ticket was CHEAP! I immediately booked it. Yesterday, Oct 25, 2015, I headed to the airport at 4:00AM. I decided to do the online check-in where I was asked for my seat assignment preference. I was then told I had to pay an additional $20 for my seat. Just a regular seat. I then was asked how many bags I had. 1 carry-on and 1 personal item. I was then charged an additional $30 for my carry-on bag. I arrived to the airport and checked in only to find that my flight had been delayed 45 minutes. No big deal. We headed to the cell phone lot for a nap. I checked the flight status and was shocked to see and additional 3 hour delay. We headed home. 2 hours later, I checked the flight status and it said the plane was "on time" for 11:25. So back to the airport we went. On the way to the airport, I continued to check the flight status and all was well. I went through security and made it to the gate. I checked with the gate attendant and was told the plane had yet to arrive. (Now mind you, at this point I had called the company directly on their 801 number to inquire about the status of the flight and was told there were giving food vouchers at the gate.) I asked for my food voucher and was handed one in the amount of $10. Woo! After about 45 minutes to an hour of waiting at the gate, the plane finally arrived. We boarded in a quick and efficient manner and finished the safety briefing. The pilot then came over the intercom to inform us that they needed to run a safety check on the aircraft but he would do it whiled we taxied to the tarmac. We failed the safety check. So back to the gate we went. The pilot then performed a second safety check which we again, failed. We were asked to de-plane. At this point, everyone is beyond fed-up with the situation and the passengers proceed to the airline desk for various reasons. We waited in line for 10 minutes with no help in sight. One passenger made her way back to the jetway where the desk attendants had LOCKED themselves at the bottom of the jetway to avoid having to come to the desk and offer customer service to the waiting passengers. After 10 more minutes, I made my way down to the jetway as well and knocked on the window to politely inquire as to when they would be coming to help. The woman very rudely told me "soon". 5-10 more minutes pass by and once again I knocked on the jetway door to ask if they were coming. They finally proceeded to the desk. At this point, the customer service agent grabs the intercom to make an announcement "attention passengers on flight 1490 to Washington DC, we are currently waiting on maintenance to figure out what is wrong with the aircraft. We are not sure what is wrong with the aircraft. We need to order a part but are not sure what part we need. We don't know how long it will take to get the part or how long with will be until the plane is fixed. This might not even fix the plane and if that is the case we will call for another plane. We ask for your patience." Naturally, everyone is irate at this point. Passengers begin asking for their checked luggage and are told "NO". They then ask to be sent to other airlines so that they can board their connecting flights after their layovers. They are again told "NP". Passengers are now just asking for their bags they just want to leave. Once again they are told "NO, you can't have your bags. If the flight is canceled you can have your bags back. If the flight proceeds to Atlanta, your bags will be there waiting for you whether you take our plane or not." One woman had her 2 year old son with her and asked for her checked bag back because she was out of diapers. The customer service agent told her "NO". I asked "what can be done to help these people? We just want our bags back or to be put on different flights so we can go to our destinations. Two of us are trying to get to funerals and other people are trying to catch connecting flights. Please help us." Once again I was told "NO, there is nothing we can do to help you. Feel free to call the airline directly." At this point, I was already on hold/on the phone with Frontier directly for 30 minutes. I explained the situation to the representative and was told I could have a voucher for a future flight. I politely explained that this would be my first and last time flying with Frontier Airlines but if she accommodated my request with a full refund, I would leave a review on Yelp saying they gave me a refund. Which they did. I practically had to beg for a refund, but they finally obliged. I never made it to my Grandmother's funeral because I was too fed-up with the situation to even consider catching another flight. On top of this, I would like to point out that the flight was originally supposed to depart at 7:00am CST. I promptly left the airport at 2:00PM CST. Most people had been waiting 8-9 hours and the plane never left. read more

Don't get stranded and have to buy two tickets for one destination. My daughter was attempting to have a friend come to visit during Christmas holidays. She bought the ticket months in advance, as far back as October. Unfortunately, the plane had mechanical difficulties and left the passengers waiting for over 5 hours while they decided what to do about the situation. Honestly, that's not the problem. I would prefer that passengers got to their destination to die in a fiery crash. The problem I have is that this airline offered a voucher which is qualified in an amount to repay you if you bought a ticket with their airline or another airline. We ended up having to buy another airline ticket from a different airline with the promise that they would repay us at some unspecified time in the future We got no credit for the airline ticket that we actually have already purchased months in advance. So in the end, we bought two tickets for one destination.I can't reasonably think why I would do business with this airline ever again. read more

Worst experience I've ever had with an airline. They cancelled our flight only to move us to another airline and put us on separate flights. My husband was stuck until the next night where he didn't get home until midnight and I flew out the night before arriving at 11pm. When I called to get reimbursed they tried to give me a voucher to fly with them again! Hints they were keeping their money since I would never, talked to support for 1 hour for them to tell me they would only give me back money for my bag and seats. (Yes, you pay for your seats after you buy your ticket) We were stuck in Vegas for an extra day when they gave us $40 for our meals that day. In not only an overpriced town but an over priced airport, that bought us both a sandwich and a water. So we were out of pocket an extra $200 from our trip on the food we had to buy within the 24 hour time slot spent at the airport. We will never fly Frontier again. read more

We admittedly booked with Frontier because of the cheaper tickets. (But once you pay for checked AND carry-on bags AND seating, the price really isn't much cheaper). We woke up at 2am to drive to the airport to catch our 6am flight. Our flight was cancelled at 4:30am and the airline offered NO help for alternate travel arrangements. They did say, however, that if we booked with another airline, they would reimburse us up to $500, though the reimbursement would take up to 30 days to process. But again, we would have to find the flight and book from our phones while standing in the airport because they offered us zero help in finding alternate arrangements. Our refund was also not immediate (actually, we still haven't received our refund) so we didn't have the extra cash to fork out last minute; though, it didn't really matter since there weren't any available seats on any other flight. We had to cancel our entire vacation from the airport, losing hotel and car rental deposits due to the last minute cancellation (which Frontier refused to cover). Pay the extra $20 for a reliable airline... read more

The big question with Frontier is: Are the savings in price worth the little bumps in the road you may experience? I got a cheap fare and paid for an assigned seat because I like the window. The grand total came to about $375 which was not a bad price for the Christmas holidays. I easily could've spent $75 more on other airlines. Outbound was great but returning I got the full discount airline experience. The bumps in the road were: a late departure with no update that it was late on the screen until well after the original time. It was odd the screen read On Time: 11:54 when the time was 12:05. The seats are pretty hard, like something you might expect on a military transport. Some recline and some do not and the ones that do go pretty far back to invade other's space. Also we had to wait 45 minutes to get to our arrival gate due to the plane there being de-iced. Frontier is a small airline and usually can only go to their one gate, not the 6 empty gates I was looking at. The low prices attract infrequent flyers and families so you might get stuck around noisy adults or kids. The other kicker is you might be on a route that not only is there one flight that day but it may not take off everyday. So if you miss a flight, you may be stuck for a day or two. That sort of does amp up the anxiety of getting to the airport on time. Edit: After posting this and reading reviews, I realize I may be one of the lucky ones who got to where they're going on time'ish. I do get the sense that when things go wrong at Frontier they can easily snowball out of control whereas other airlines have more resources to come to the rescue. I'd pay the extra $75 next time for more services. Also, people complain about paying for drinks like coke, but I didn't pay for my coffee so I don't know where that line is drawn. read more

Frontier is the worst Airline service that I have ever experienced. Customer service was shameful. While standing in line to check in, because you have to have a paper boarding pass, they will start another line and yell out for anyone anywhere, everywhere even the back of the line to come to the new opened window bypassing those who have been standing in line already. Please save your self time and money and not book with them. Wish I could give a zero. I will never fly with them again. Though you may pay for what you think is a cheap flight they will charge you for every bag, both carryon and checked in, plus on the return flight you will have to pay for additional for seating even though you already paid for the flight.. You will have to pay for any snacks on board. The cost and service is not worth what you think is cheap. You would be better off paying for any other airline service than Frontier. read more

Horrible, crappy airline. They make Southwest Airlines look like the Rolls Royce of airlines. Flying coach on southwest feels like first class compared to frontier. They have the smallest, most uncomfortable and cramped seating I have ever experienced. I felt like I was being tortured through every minute I spent on their planes. I would have been more comfortable standing in the bathroom through the whole flight. Not only is frontier airlines the worst experience you could have in the air, they try to up sell and "nickel and dime" you to death for everything that is usually complimentary. It might even be cheaper to fly a better airline by the time you are done paying for a preferred seat (they're all bad seats), paying a fee to bring a cary on or check any size bag, and paying for a cup of water if you get thirsty. Pay a little extra and fly someone else. I'd rather drive 24 hours straight than fly frontier airlines again. read more