Today I attended my appointment on early Sunday morning. I scheduled a week out in advanced. I arrived a bit earlier than my appointment time frame. So I had to wait a few minutes outside until they let me in. The San Antonio parking garage was available today for me to park. But I can imagine during the business week it is full as they stated on their website. I highly recommend you bring a check or money order if you don't use or have any checks prior to coming here. If you decide to have a money ensure it is for the exact amount. Check their website for documents to bring with whether it is for yourself or your child. I ensured, I had my previous expired passport, Social Security card, birth certifcate, and my Texas Drivers license. I chose the regular passport and ID card. They kept my previous passport as it was used for the verified documentation. So be expecting them keep whatever document for the processing if your application. They will mail your documents back along with your new passport. The staff here were all very friendly, informative, and resourceful with knowledge to make your experience here a delightful one. I highly recommend using this facility for your passport needs. read more

The whole process was incredibly easy--I was in and out in just 5 minutes. I came prepared with all the required documents: my driver's license, a completed DS-11 passport application (filled out in black ink), and a money order for the passport fee. After getting my photo taken and paying the necessary fees, I was quickly on my way! The staff were knowledgeable, friendly, and made everything seamless. I received my passport exactly within the promised timeline. read more

What a breath of fresh air! The process was incredibly smooth, and the staff was the kindest and most helpful team I could have hoped for. Parking is conveniently available in a nearby garage and on the street, making it easy to find. The passport office is located in a nice new building right off the UT campus. I checked in with Nick at reception and was assisted almost immediately. Although I was there just for a passport photo, Erick took his time to ensure I was satisfied with the result and even gave me helpful advice on completing the online application. I highly recommend getting your passport done here. You'll be in and out with no headaches! read more

The good: Was able to get a Sunday appointment, quick, efficient, courteous staff, next to a UT (fee) parking garage. Bring your needed documents, completed application form and check/money order and you'll be out in no time. They can take your passport picture here also for the same price you'll pay at Walgreens or CVS. The bad: It's in Central Austin, Univ of Texas area so traffic and commute could be a pain depending on the appointment time and day that you select. read more

Always so friendly, thorough, and efficient! I love their attention to detail. We were able to process 3 kids all in one visit. These people really know what they're doing. read more

Texas Global Passport Services - Front desk - Passport & Visa Services Near Me - Austin, Texas

Always have appointments available online fast and easy to schedule. Personnel is very nice and helpful.

Located inside of UT. Very quick and convenient. Both reps at the office were very patient and friendly. Make sure you schedule your appointment online (they had a lot of openings). I was in and out of the office within 30 minutes. read more

Would I recommend them? Yes. Immediately yes. I haven't received my passport yet but I have faith it's on the way in a decent amount of time because the process went so well within their office. You don't need to be a UT student to use this service, it's better than going to a post office - I swear. I've never gotten a passport before and I had tons of questions. Use their text service and ask away (I think it's a real person taking time to clarify the process). The most stressful part might be finding parking. Things to know are listed below: 1. You'll need a money order for the cost of the passport . Check how much it costs for your needs. All other fees can be handled with a debit or credit card. 2. They do pictures there if needed and the cost is maybe 15-20$. There's a bathroom around the corner for touch up's. 3. Appointments are only made available the day before. Meaning if you wanna go on Tuesday, you'll need to check Monday for openings. No sooner, No later and for them it really works. 4. If you need a birth certificate there's a place in the area (within 20 minutes) that they can direct you to. read more

Very nice people. Easy process here. Much easier than anywhere we have been and super quick.

Fast, thorough and easy. Nick was amazing and incredibly helpful. Will be going here for all things passport related. read more

I will never go to another passport office other than here again. This place is so quick and easy to not only make appointments but the entire process. Although it's quick, they are very thorough. I like how they do block appointments so you know when you book, the appointment is close and not months out. We worked with Martin Munoz both times and he's professional, knowledgeable, friendly and a good sense of humor. I've recommended this place to everyone. Just make sure you have all the needed documentation for applying for passports. The office is easy to find and parking is directly across the street as well. The office is clean and staff is also friendly. read more

Very smooth and efficient service center. Visited for minor passport in December 2024

What a fast and easy experience! I parked in the SanAntonio Parking Garage directly across from the building; only cost 6 bucks for about 2-3 hours. I followed the website instructions to arrive before they open at 8, and arrived at 730 & was the 4th in line on the waitlist. I prepared ahead of time by bringing all the required documents birth certificate, drivers license, filled out passport application ds-11 in black ink, and money order for passport price + expedited price + shipping totaled 208.32. They do have the necessary documents for you to fill out available on the wall and will save your place in line if you have to leave to retrieve other documents etc. I went and grabbed breakfast right across the street at Starbucks and was texted that it was time to return to the building as it was my turn in line, total wait about 45 mins. From there I got my photo taken paid that fee and the processing fee total 50$ and was on my way! Such accommodating staff and very easy process if you are prepared and arrive early . read more

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Quick and easy and the workers are very nice! After scheduling my appointment, I was in and out within 10 minutes.

I was dreading this process and I just came home and wrote an email to Texas Global, thanking them for proving me wrong. Who emails a passport office, after being there for hours, to praise them? The entire staff was friendly, patient and genuinely interested in helping people - I watched them kindly assist people that forgot important documents, didn't understand the process or made mistakes on their forms. They didn't rush anyone and most importantly, they were kind with language barriers! Everyone was given respectful and equal treatment. Pro tips: Arrive at 6:30am to ensure you get a spot. I arrived at 7:10am to get a spot in line and barely made it in. With about 30ish ppl in front of me, the capacity was reached with the person 2 spots behind me in line (they reached their daily capacity by 7:45am). I chose to stay and wait (brought my laptop to work) because I had already paid for parking, but they will text you when it's time to come back if you need to leave. They were even letting people select how far in advance they would receive their text, 30 or 60 minutes. (Maybe that arrival time stinks, but refreshing the appt pages for any other location, daily, to still not see any openings is way worse!) read more

They offer same-day service, unlike the post office or district clerk, where you have to make an appointment for weeks in advance. (You might need to arrive at 8am to reserve a slot for that day, though. Then you can leave and they'll text you when it's almost your turn.) Everything about this place screams of competence. Their template showing you how to fill out the check, is something they print fresh every day, so they can show today's date for the date field. Rather than a form saying how many weeks to wait for normal vs. expedited, they print a new one fresh every day so they can show you the actual date range. My collar was slightly messed up and the photographer noticed it and straightened it for me. Then he said he'd show me the photo to make sure I was satisfied with it in case I wanted another one taken. It's the complete opposite experience you have when going to any government office. read more

Juana was very nice and made the whole process very easy! I was in and out very quickly.

Believe the hype. All these 5 star reviews are accurate. Bring your checkbook for the application fee. They accept other forms of payment for your photos and the execution fee. Arrived with the form that I downloaded, paid my fees, took my photo and was back in my car-- all in under an hour. The folks here are very knowledgeable and personable. Made the whole process a breeze. Paid Parking is available across the way at the San Antonio Garage and also on the street. Pack your patience though, both options were full upon arrival, but after about 30 minutes spots opened up. read more

Texas Global Passport Services - 4.3.19 - Passport & Visa Services Near Me - Austin, Texas

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These guys do a really great job. After reading Yelp reviews, we showed up at 6:25 to get in line on the corner of 24th and Nueces. We were third in line. The office is inside, on the second floor, so people sit on the concrete planters outside to wait until 8:00, when the office opens. We expected a long wait, so brought books and board games. To our surprise, someone opened the door at 6:30 to let us in to set up our appointments. Second surprise: Certified Passport Specialist Casey, who takes passport pictures (if needed) and processes your application, showed up at 7:00 and took really nice photos. When they were ready, he walked us through the application and our documents. He is very patient and has a great eye for detail, fixing potential problems. We were out and driving home by 8:00. Great experience! Tips: Prepare yourself - print out and fill out the forms, have your documents with you, and bring a checkbook (the U.S. State Dept. doesn't take cash or credit), as well as a credit card (U.T. DOES take credit cards for its fee). Now, they won't ALWAYS let you in early, but if you do your part and have everything ready, you may be in for a pleasant surprise. And if you're early, you can park on the street (Nueces or San Antonio) for a few bucks instead of in the $30 parking lots. Again: Be sure to read the document requirements -- a couple of people had to go home to retrieve their drivers license or other items. read more

Easiest place to get your passport. I came at 10 on a Friday and was able to be set a time to be seen about 1 1/2 hours later (vs. just being called back). They are great with kids and you can take care of the whole process there, including pictures. They list all of the documents that you need on the website. I was even able to bring a notarized form stating that my husband consented for our kids to get passports so he didn't have to come to the appointment with us. read more

The Good: :: local business! affiliated with UT Austin :: easy to find :: service is very friendly :: they offer services for new passports, renewal of passports, passport photos, and more :: fees are very fairly priced :: waiting room has chairs The Bad: :: not a lot of convenient parking around that area The Ugly: :: none Would I go back? Most definitely will...for my passport needs, this is the place! This place is IN. read more

PLEASE get your passport here. It is the quickest version of passport application for DS-11. I've been to the government office here in Austin and they're usually rude, uninformative, not helpful, and close much earlier than what they claim to on any website. I'm really understanding that people wanna go home and wait time can be long, but they're so much more polite here. The process took no more than 15 minutes for me. Maybe even less than 10. It's best to go before 4 but they don't immediately cut people off like the actual office. $110 for a new passport and $35 for execution fee. Worth it for their service. read more

This is the most efficient way to get your passport. With my daughter home for spring break we had to get her passport renewed this mom failed to schedule an appt. We arrived at 7:10 am and there were already about 20 people in line! But we got through the initial screening process by 8:00 (mind you there was only one nice young man holding down the fort). They texted around 11:30 that we needed to come back-upon arrival it took them 15 minutes to process it all. It's all worth it!! Very nice staff!! read more

The place to go for passports. Way better than going to the post office and dealing with those "happy people". This place has UT students who are super friendly and helpful. Remember to bring a check or a money order. They don't accept cash for passports. :) Will return when I have to renew ^_^ read more

Best kept passport secret in Austin. After calling two post offices and being told the next available appointments were more than 6 weeks away, a helpful post office employee (who knew they existed?) directed me to UT's International Student Office. WOW! What a find. We whizzed in with our completed paperwork in hand, walked right up to the counter (no wait), had all our paperwork processed and paid for and were out the door in less than 15 minutes. Plus the woman who helped us was friendly. The only downside is that parking is a little tricky, but that's a small challenge compared to the wait, hassle, and expense of most other passport renewal options. If you need a passport renewed, this is the place to go. read more

Texas Global Passport Services - Passport & Visa Services Near Me - Austin, Texas

If you are needing your passport taken care of and are tired of the government run offices not caring about you (post offices would regularly place me on hold and the. hang up on me when it got to my turn, plus they were all booked out 4 weeks) then this is a much better option. We did the walk in option (which most of the post offices don't have) and I emailed them first, here at Texas Global, to find out the best day and time to come; Erick was amazing and emailed me back with an very helpful and informative email. I showed up at 6:35 am with my family, we had everything needed, they opened at 8am and we were done by 10 am. Yeah it sound like a long and extreme wait, but compared to the post office, it was a completely different world and much more efficient. Erick and Texas Global gave us a very positive experience. They even took our photo for us and we all left happy. read more

This place is just wonderful. I have been to a few offices to get paperwork completed recently this is by far the best experience I've ever had.. In My Life! Seriously, they did such a good job managing all the areas that make these experience so bad. Erick Romero should be given and Award of Excellence bc he did his job flawlessly (he helped me with my passport replacement). He asked questions to pin point his service and address only what was necessary. He did an outstanding job explaining the difference forms and the process of getting a replacement. He even got another person started so instead of waiting for me to get done he could pre fill out their form while attending to me. Lastly, to be simply put Erick was nice. Now the supporting cast wasn't anything short of spectacular either. My man Nicholas Jimenez.. what a guy! This gentle was patient with me bc I had to step away to take a phone call (I know, I'm the worst sometimes). But Nick didn't judge me, he put together my forms in my absence and when I returned he was ready to complete my transaction. Embarrassingly enough I have 1 collar popped in my photo and I noticed this at when I was signing the form. At the last and final stage he was considerate and retook my picture. He had to so extra work but didn't baulk at it or give me that look you get at the grocery store when you give the cashier a gallon of ice cream that you know you should have never put in your cart so you ask them to put it back. No, Nick was understanding and even supported the reshot and the extra work. Now Frida Trevino was another kind and warm employee just filling the room with good vibes. She politely directed me to the right window to get finished and was present and attentive. This crew was A1! I almost want to got back to apply for a Visa just so I can say hello and hang out for a bit. Best office experience in my life, highly recommend this place. P.S. I heard Adrian Gonzalez is pretty cool too, a solid person to help you as well. read more

Positive experience while applying for my passport. I was able to check-in and receive a text when my spot was next in line, so I didn't have to wait inside the office for hours. The staff was professional and managed the process well. Nice work! read more

Today, I showed up at 635 and was 2nd in line. A gentleman let us in around 730 and signed us in and told us what to expect - about 10 people by then. They patiently went through our documents. Because I changed my name between my last passport and this one, I needed an additional document. They allowed me to go get it and return and get right back in instead of waiting again. Everything was explained and timely completed. There were families and crying babies and everyone was helped with kindness and patience and promptly. This was a very well business. I highly recommend. read more

This place is fabulous! I went in on a Monday afternoon for my first ever passport. It was a very painless process. Clipboards with applications and pens are available right when you walk through the door. You can even fill them out while waiting in line. I waited in line maybe 20 mins. Turned in my application and clipboard. I then stepped to the side to take my passport photo. Went back to the counter to pay my processing fee. Voila! I was done! I did all this on Feb. 6th. Everything took about 35 mins. My passport arrived on Feb. 17th (without my having to pay for expedited processing.) Highly recommend! read more

My review may be a bit skewed as I visited the office while school was out for the holidays, so I didn't have to wait. BUT... the 5-star review is for the service I received, which was a godsend compared to the tangled mess that is the passport application process at any given post office. I found these guys while browsing for offices open during the holidays, and when they said they serve the general public and only take walk-in's, I figured it couldn't be any worse than trying to get to a post office first thing in the morning to get on some waiting list. SO GLAD I DID! Benefits: - Time - Seats while you wait - Cost (doesn't cost any more than regular application) - The catch is that here you pay the big chunk to the Dept of State, and $25 processing to the office, so if you pre-filled a check all to the Dept of State thinking you'd save some time, you'll have to rewrite that puppy. Cons: - located at UT, so parking and traffic will be your biggest obstacles - can't access office from the parking garage (if you, like me, parked in the garage attached to the building, you will find a bunch of "employee only" badge access doors). No bigs. Access is easy from the street. read more

This place may be perfectly fine for US passport applications, but they are clueless when it comes to conforming to the requirements of other governments. I came here for British passport photos. I brought with me the guidelines for the photographs and provided it to the staff. They use what looks like a decent enough camera but they have you stand in front of a bare column as the backdrop for your photos rather than a proper screen. They presented the photo they were going to use and, deferring to their "expertise" I simply observed that I wasn't smiling, that my eyes were not shut and it wasn't blurry and gave it the "OK." The photos they made did not contain my upper shoulders, per the guidelines (again that I provided). I had them redo the photographs, and, upon closer inspection, the photos they were taking contained noticeable shadows under my ears. Per the guidelines (again that I provided) the photos cannot have shadows. They were never able to address this issue. Additionally, the final product was not cut to square so they were jagged and irregularly shaped. Per the guidelines (again that I provided) the photos cannot appear to have been cut down from a larger photograph. The photos they produced did not inspire confidence in meeting this requirement. If you have foreign needs, be sure to bring the guidelines and thoroughly review them because the staff here cannot be bothered to review them and will place the burden on you to make sure they are meeting the guidelines. In the end I didn't feel comfortable using their photos, so I went to a different place who did a brilliant job perfectly on the first try without my tutelage. read more

Honestly such an amazing staff and office. It goes by a lot faster than you expect and the staff seriously made me feel more welcome than anywhere. Super genuine and nice, they explain everything you need to know, and make sure you leave with everything in check. I wish my passport would expire sooner so I could come by again LOL jk but seriously these people are amazing! read more

Quick and easy! I was putting off getting my passport renewed because government things can be painstakingly slow with wait times, but I decided to come here since it was nearby. I was in and out in 11 minutes!! I came in with my application filled out, got my photo taken, and did all the necessary steps, and it was Friday. I would definitely recommend coming here if you want a hassle-free experience. read more

I didn't know it could be like this. This place is the best kept secret I've found in Austin this year so far. This is basically a one stop shop for passport services. They can accept your application, take your picture for $12 if you don't have one, accept the money for the application, answer any questions you have (before you even ask them), and do it all quickly and with a smile. I pulled into the San Antonio parking lot at 12:01pm. I was back outside walking to my car by 12:20. I don't think I've ever done anything downtown that fast. Less than 30 minutes so I didn't even have to pay for parking! It totally helped that I had my passport application filled out already, but they let you complete one there if you need to. Every person I dealt with was friendly and respectful and answered all the questions I had, even though it got really busy after I got there (my timing was amazing, I stepped to the side to take my picture and there were like 7-8 people that had lined up behind me). This was my first time applying and they made it completely stress free. **Bring a check or money order for the $110 app fee!! The rest you can pay however.** Seriously. Do not go anywhere else, come here to get new or renewed passports. Don't even put yourself through the drama of the post office or even the tax office (biggest complaint is the wait time). SAVE EVEN MORE TIME BY HAVING YOUR PAPERWORK ALREADY FILLED OUT! These are great folks who do everything they can to help. read more

So you want to leave the country? Or you're tired of lugging that birth certificate around to prove you were born on U.S. soil. UT's friendly International Office will set you up. They will also take your tiny square photos, if need be, and make International Student Id's, should you need one of those. However, there are some caveats to consider. 1. At their peak times, as Mary previously said, you can be there quite a while just waiting to be helped. Sometimes they just get busy. People gots world travellin' to do! 2. You have to find them. Although they are listed at 2222 Rio Grande, and are pretty much surrounded by nearby students, not many of the students in the immediate area have any idea that they're there. Some of them told me: "yeah, I've heard that place is around here..." "it's one building over" "isn't that in the languages building?" I will tip you with: they are on the second floor of the structure, facing Rio Grande, accessible via the giant staircase immediately to right of the vehicular entrance of the parking garage, and above the yogurt place. International women and men of mystery, commence jet setting on my mark... read more

That was AMAZING. We showed up at 11:40 on the Friday before a 3-day weekend to get a passport application submitted for our toddler. We expected a wait, but hoped it wouldn't be as bad as the 2+ hours Travis County was quoting me. Our local Post Office basically laughed at me and said we were SOL unless we showed up by 8:30am because they only process 20 applications a day (WTF?). Nobody wants to try entertaining a toddler in a stuffy office for 2 hours, so we decided to take our chances on the UT International Office, based on the reviews here. We showed up - no line, no wait. We were in and out in under 20 minutes, didn't even have to pay for parking across the street. Granted, shortly after we arrived some people trickled in and queued up behind us, trying to get applications submitted during their lunch break, but it wasn't more than 4-5 people. Customer service was awesome and friendly. The office was a little warm, but was clean and organized. Skip the USPS and Travis County and come here instead! read more

Although there is no shortage of Passport processing businesses, if you'd like yet another choice, here you go. Recently opened as a processing center for the public, the International Office for UT Austin will now offer Passport Processing services to the public. I was able to get a new ISIC (International Student Identification Card) without any trouble, without even having to wait. If you're lucky you might even run across some disoriented internationals looking to find their way around the city. For passports (which are among the cheapest in the city), you don't need to make an appointment, they take walk-ins from 9-12 and 1-4, monday-friday. Needless to say, it's nice not to have to deal with any of those shady passport places, you know the type, Passport/Bail Bondsman/PI all in one house. A safe dependable alternative, and good for any students planning on doing some international travel. read more

Best kept secret! Skip the stress of mean post office people or the super packed district clerk office and come here! We walked in on a Friday morning after parking in the structure across the street. No wait AT ALL and the nicest and most helpful folks. We aren't UT students and they had absolutely no problem with that. THANK YOU UT INTERNATIONAL OFFICE!! You made our day! read more

I really don't believe this place even needs my two cents because it looks like everybody else is saying pretty much what I'm going to, and that is that the International Office offers by far the best possible option light-years beyond any place else in Austin, Texas to get your passport. I was at the Mockingbird post office on S. Manchaca Rd. A kind gentleman overheard me attempting to get on their schedule to get a passport through them, which would have been a grave error!! Post office sucks if that's where you are thinking you want to go get your passport. The gentleman informed me that the place I needed to go was the International Office of the University of Texas. He told me he was in and out in 30 minutes, was able to park nearby, and that they had the best possible rate for getting your photo taken right there on the spot. I went this morning, had virtually no wait, everybody was super friendly and super informative. Bottom line, stay the hell away from the post office for your passport and go here. Unless inconvenience, aggravation, and long wait times are your thing. Then yes, saunter on down to the post office. read more