I use Just Passports to process my husband and myself visa for China using regular processing without paying extra to expidite since our trip to China is not until March 2027. Kyler was the one who assisted me using phone texting and email. He processed my application in less than 10 days. I am very pleased with this company's services. Kyler is very effificent, professional and delivered the services in a very timely manner. The front desk, Deanna is equally competent and professional. I highly recommend Just Passports for your worry free and smooth processing for all your visa needs. I give them 5 Stars. read more

Looking for passport photos? Look no further than Just Passports! I did quite a bit of research on where to get passport photos around Austin as I needed 8 photos (yep, you read that right!) and that start adding up. Just Passport were the most affordable I could find at $15 for 2 photos and the best quality, compared to the big pharmacy chains that also offer them - at $16.99 for two. I didn't need an appointment when I went, but I am not sure if that's normal or if maybe they were quiet when I called. It was pretty straightforward when I got there and I had my photos in less than 5 minutes. It sounded like they close between 11:30-1pm every day so maybe call ahead to check on availability before going. read more

Even though Erik couldn't help us he still sent detailed instructions for us on how to obtain passports fast!

Received my passport within 10 days, and received excellent professional service! Would recommend if you're in a pinch.

Fast friendly and extremely knowledgeable service for getting your passport taken care of in the most efficient effective and reliable way possible. read more

Super business. They handle everything related to passports and they are super efficient!

Always great to work with. Makes the passport process super simple and, if you need a passport swiftly they have the process super dialled in to help give you the best chance to meet your timeline. They have helped me with two of my passports, one of them I had to rush this year after I realized it had expired and my work trip to Greece was only 2 weeks away. I made it! Thanks to their help. read more

Incredibly fast and responsive! Erik spent the time to explain to me my options very well and had me come by and handled my expedited passport within a few minutes. Thanks Erik! read more

Very pleased with the personalized treatment from Erik and his shop. We were not pressed for time (fortunately) in obtaining our passports, but I would not hesitate to ring him up in case of an emergency like that. read more

Great service! I needed my passport within two weeks of travel and paid an additional cost for it to get here on time. I received it 3 days after it was sent. VERY FAST and would highly recommended. read more

My sons passport expired and we didn't realize it. He had 13 days before leaving the country. I called Just Passports and spoke with Erik. He walked me through each step of the documents I needed and gave us a same day appointment to come and get one. Just as promised our son got his passport and even had 5 days to spare before leaving for his trip. Erik will come through on his promise!! read more

Erik and his team are the BEST in town. They are incredibly responsive, clearly communicate and take the stress out of a stressful situation. I'm forever appreciative and would absolutely use Just Passports again. read more

Amazing! I was asked to go out of the country for work and needed my passport in 72 hours or I couldn't make it. I found out over the weekend I'd be flying out. Even though the office was closed, I decided to send Erik a message via Facebook and see if it was even a possibility to get a passport turned around in such a short amount of time. Erik instantly replied back to my message and set up a time for me to come in first thing Monday morning. The entire process probably took about 45 minutes. He took my passport picture and everything. Only thing I had to do was go to the courthouse (which is just a stones throw away from Just Passports office) and turn in the paperwork to the clerk. On Thursday, I got a call from Erik that my passport had been delivered back to Austin and it was ready to pick up. Erik is a lifesaver! Thanks again! read more

Excellent service, professional and super easy process. Thanks for taking the stress out of getting my passport renewed. Highly recommend

Erik and his services were absolutely perfect! I applied for my passport on Wednesday, May 20th and received an email saying it was ready for pickup TODAY!! I was nervous I wouldn't get it on time for my trip next weekend, but he put my mind at ease and I would recommend him to ANYONE that mentions they need a passport. Thank you Eric!! read more

He had me at "hello"... I arrived at Erik's doorstep just as he was locking the door for the day. Not only did he unlock and greet me, but he was happy to stick around to help me process my application for an expedited passport. He was pleasant, professional and fast. Yeah, he's been doing this a while. Don't ask him how long, it just might date his age ;). Highly recommend his services especially if you don't want to chance it with the feds getting it done in time for your trip. read more

The quickest, most thorough and comfortable way to expedite passports or needed travel documents. Erik is so approachable, amenable as they come. In a world where getting your washing machine to code or getting through at the DMV is a feat - experiences at just passports restores faith in quick, efficient (would be complex) systems. Thank you erik! read more

Helped us get everything together to send our passport documents and paperwork out. They gave us great advice to use a post office outside of Austin to finish the process. We received our passports in 18 days! I am very happy with our experience at Just Passports. read more

Dealing with government documents has always been a nightmare for me, from long lines to rude employees, but not at Just Passports. Erik was extremely helpful and reassuring throughout the entire process. I had a family emergency in China which I still may or may not get to tend to depending on the decision of the infamous Chinese Consulate in Houston, but Erik was very patient with me. Erik cares about his customers and, on a side note, is a great family man. I'd recommend his service to all my friends. P.S. his services are even faster and simpler than UT's passport service. read more

This illustrates why we need Underdog of Yelp awards. There are several passport agencies with good reviews on Yelp. Last year I noticed the one with the most good reviews and used it. They delivered. But for whatever subconscious reason, I called Erik this year when we needed more passports. Erik was more friendly, more patient, more informative, more reassuring, more affordable. Just plain more. We got peace of mind and passports in 6 days. It was well worth the money. We'd use Erik again - no question. We'd also consider other Yelp businesses with a few really good reviews. read more

I'm sure there is a way I could have done this on my own and saved a little bit of money. I'm also sure that I would have procrastinated and never gotten it done and I would have not been able to go to Costa Rica which... would have sucked. I was walked step by step through the whole process. From taking my picture to helping me fill out the form to handing me envelopes Just Passports makes the process idiot proof. I say this because I'm an idiot and the passport I had in my hand 5 days later was the proof. read more

This was a perfect experience. Erik was super responsive via email and phone. His website provides clear directions and outlines the process. It took me about 5 minutes to drop off the required forms/pictures (Erik provides picture service for much cheaper than Walgreen's or CVS, FYI). A week and a half later, he emailed me to let me know my Visa was ready to be picked up. Best prices, best service, worry-free. Highly recommend. read more

Erik was incredibly helpful even though he recommended that we use another route. He was selfless and we could not have done it in time without him. Thank you Erik!!! read more

I required an Apostille Transcript for visa use and had difficulty navigating this process. After one false start, i found Eric at justPassports.com, and he navigated me thorough the process. After the notarized copy was provided to his firm, he FedExed the return completed document the same day. Great Service read more

Total hands on service. Can't say enough good things. Really made my experience enjoyable and feel like paying the expedited passport fee was worth it. Highly suggest Just Passports because Erik is courteous, friendly and helpful. If you're traveling overseas, Just Passports is the place to get your info in order. read more

I needed a passport for a movie role I booked in India. I had to get it and a work visa within a week. I called Houston and Dallas passport offices and couldn't get an appointment in time. I called the closest expediter to my house and they said that at this time of year (June) it would be impossible. I called Just Passports and Erik said come on down. He guaranteed me a passport within the week. Not only did he deliver but he helped me with my visa and photos and everything else that could potentially trip me up. Five stars isn't a good enough rating ...they are THE BEST. Thanks to them I am on my way to shoot a big budget feature in India playing the role of George W. Bush. read more

Erik is the man! I arrived at 10:21 AM and left at 11: 37 AM with the entire process completed and it was kinda busy. What I brought: My birth certificate. My drivers license My travel itinerary for my upcoming trip Debit card for fee (pricey but worth it) $25 cash for courthouse processing fee When I arrived: Parking is limited, but the meters charge about a buck an hour The office is "behind" the law office on the corner. Look for the little building and sign. There were others in line- Erik was helping them and immediately got me started with my paperwork and photo. Fill out the DS11 firm in the office with Eriks help just to be sure. He will instruct you to walk to the clerks office around the block upon completion of payment, and online form with your packet containing all aforementioned paperwork and $25 cash . Clerk is on 3rd floor : room 301. Short wait and you will be on your way back to Erik with envelope containing all completed forms. He will contact you upon receipt of passport. Boom! Done! Pick up passport in a week. read more

The Passport process is complicated enough, made even more so if you only have a week or so to get it done. Erik made it all clear, accessible, and I had my Passport in hand just when he told me it would be there. I had planned an expensive trip to go to Dallas to get my Passport, and I was so happy to cancel that and support a local Austin business instead. Plus, Erik is so incredibly nice to work with. After putting my packet together with all of my forms, photo, birth certificate, etc, he even walked me outside to point out clear directions about how to walk to and enter the courthouse 2 blocks away. Five stars isn't enough, really. If you live in the Austin area and need Passport service, expedited or not, this is the place to go. read more

So quick and helpful. They walked me through everything, took my picture and got me in and out in 15 minutes. A week later I had my passport and all my documents back and I was on my way to Iceland. read more

Eric made getting my passport as simple and straightforward as possible. My situation was much different than most as I had special circumstances that needed to be addressed relating to my passport. Eric was professional, knowledgeable and very responsive to all my questions. I was in a bit of a time crunch so it was invaluable to have someone who knew the ins and outs of the process and was able guide me through every step. Eric went above & beyond to get it turned around in record time. I highly recommend using Just Passports. Well worth the money for the experience & guidance they offer, not to mention the peace of mind that you know you are getting it done right! read more

Seeing as how I've never been out of the States I was naturally a little paranoid about making sure I had all of my application documentation in line. Erik was SO INCREDIBLY HELPFUL throughout the entire process, and even took the time to be interested in my trip and to remark about how excited he was for me. Plus, he turned my application around in what had to be record-breaking time compared to stories I've heard from others. This guy is legit, the real deal when it comes to world-class customer service and I will definitely do business with him in the future. I highly recommend that anyone reading this to stop thinking about it and do the same! read more

Erik was great with assisting us on getting or Visas for China, he was prompt with all of the documents and made the process go smooth. I will use them for all of my travel/passport needs. read more

Awesome service ! Erik was great and met us out in Lakeway with our expedited passport for our son. Great service and excellent result. Very pleased and highly recommended !! read more

Awesome service! Got my passport back sooner than expected! Thanks Eric! My trip went on without a hitch! I'll definitely come back here if I ever need another fast passport update for my entire family. read more

Erik is great. I had the best experience with him. I recommend him to everyone. And ladies, he understands that we don't want to be stuck for 10 years with a bad pic, and will do as many retakes as you like. Got my passport back in 2 days. read more

Amazing, fast, professional service. Absolute best way to accelerate and avoid what can be a painful process.

Erik was so lovely to work with. I got my passport expedited for a impromptu trip to Mexico with 6 business days to spare... It'll cost a little bit to do so, but it can be done! Total cost was right at 400.00 with photo and court house fees included for 72 hour turn around. Let me paint the picture of exactly what you will need to do because it's kind of unclear with each agency and the court house is of no help whatsoever or it'll take a long ass time for them to simply say, "come back when you have XYZ" Ok first hop on justpassports.com, fill out application and email it to the email address provided on site (info@justpassports.com I believe) then you'll fill out the government form called DS-11. You can Google it (make sure it's a .gov site, the form has a gold back ground), open, fill out, save, print. Now you're ready to head to see Erik. Once there he will take your forms, Pop a glamour shot, check ID and birth certificate, you'll pay... Then walk to court house 3 blocks away. Once in and through security youll go to third floor to room 310 where they will certify all is a go. Once green light given they will then give you an envelope to take back to just passports. Then you'll hurry up and wait for your new handy dandy passport. Mine was submitted to Erik on a Wednesday afternoon and I got it the next Tuesday. Erik is super sweet and kind! Parking is a little limited but easy enough! Well worth it for my customer experience! Good luck and Bon voyage! read more

Nice fellow, well organized, photos, peace of mind... Beats going to Houston or Dallas for expedited passport service!

Answers phone with a happy demeanor and sends all necessary paperwork with clear concise instructions after hours... What kind of business owner is that?!? Working with Erik to get our passports within a week was such an easy, smooth process I almost question if they came from the U.S. government! Oh and to top it all off, the fees were nominal for what we were getting. I wish he did more than Just Passports, as business owners like him are definitely hard to come by. read more

Erik did a great job. He was focused on making sure all the paperwork was executed properly, answered any questions I had and most of all, made sure it was a great client experience. I couldn't be happier with how things went from beginning to end and he certainly exceeded my expectations, including the turnaround time on getting my passport. read more