Great experience from start to finish. The service was quick and efficient, and the staff were very knowledgeable and helpful throughout the entire process. They clearly know what they're doing and made everything smooth and stress free. If you need any passport services, this is definitely the place to go. The location is also very convenient in downtown Austin. read more

They're great! It could not have been any easier! I definitely recommend this place!!

Easy to make an appointment. They knew exactly the requirements of the photo I needed for a foreign government application and they delivered conforming photos in just a few minutes. I was very impressed with how well they had their stuff together. Very friendly staff. read more

Fast service, offers reservations, which I appreciate being a busy person. I specifically went here because they have all the specs and experience doing foreign passports. They knew the requirements for mine immediately and I had my photos in about five minutes from arrival. read more

so fast, so thorough... much quicker! Go orepared with your docs and you'll fly through!!

No waiting, informative, efficient, had all necessary tools, quick process. The staff was courteous and helpful!

Austin Passport Express (APE) is *busy*, as they offer specialized services that can be done in very few places in town, with a level of professionalism rarely found anywhere these days. Whichever service you are using, they will ensure that all of your paperwork is in order so that you avoid the infuriating experience of multiple attempts to complete a government bureaucracy's administrative process. APE services include those related to legal identification documents including Passports, Visas, Photos, Fingerprinting, Apostille/Authentications, and Certified Translations. Make an appointment and learn about all fees and requirements on the APE website at https://www.austinpassport.com/ (click "learn more" for the services you need). My family has used APE in the past for expedited passports and my most recent visit was to get FBI-approved fingerprinting for a pre-employment background check for a non-Texas employer. The fingerprinting process took less than 10 minutes, so I barely had time to take in all the fun photos of celebrity customers on the walls. There are only 2 parking spaces available for customers, but you can park on the street at the City-metered spots through Park ATX or by paying at the kiosk. read more

Austin Passport Express - 2 free spots for customer parking, otherwise pay for street parking in zone 39531 via Park ATX app or kiosk - Passport & Visa Services Near Me - Austin, Texas

I went to get fingerprints done here. It was quick, the staff was nice, and I was a little early for my appointment and they still helped me immediately. read more

A+++ What a wonderful experience we just had here ! Incredibly well run, streamlined experience, absolutely charming building, very efficient, extremely helpful. The staff were all exceptionally warm and happily helpful! Amazing difference, thank you so much for providing such a wonderful service!! read more

They understood I needed my passport ASAP so I could be allowed to leave the country for work and they did just that! I genuinely feel like they cared about getting my passport to me as scheduled. Huge shoutout to Edgar!! Thank you so much for all your help! -Charlie Siva II read more

Awesome place, myself and legions of friends go here anytime they need help with passports, renewals, children, all of the goods. They do walk-ins but make yourself an appointment and you'll be able to prep everything you need and know what to bring. That said - they've got all the materials there to help you, get things done, and are patient and fun to work with. If you're wondering whether to try them out - don't! Do it! Have some fun while you deal with one of the more potentially stressful parts of travel! read more

I cannot even express how amazing this place is and how highly I recommend it!!! Incredible, professional, kind & patient staff. They were super responsive in responding to my emails and answering all of my questions & addressing my concerns (I had a lot bc I'd never used a service like this and to be honest, was a bit nervous). We were 2 weeks out from an international trip when we realized my wife had just short of 6 months remaining & we heard that we could be denied boarding for our cruise. Austin Passport Express to the rescue!! The super fast 5-7 expedited service isn't cheap, but this is to be expected when you need something very quickly. We had an appt on Monday, they were able to submit everything for us on Wednesday and we got a text on Friday that it was ready! One million gold stars for y'all! Thank you!!! read more

Austin Passport Express not only deserves every accolade I have seen here on Yelp, but it has gone a very long way in restoring my basic faith in humankind. After the bureaucracy of the Texas DMV it was as much a surprise as a delight to be whisked through the necessary steps to renew my passport. Edgar helped me and if there seemed to be any sort of snag, he would actively brainstorm all possible solutions with his colleagues there. The office was filled with a constant stream of phone calls, but instead of frenzy, there was a zen-like environment of calm capability. Others have left excellent photographs of this tiny, comfortable oasis of conundrum solving - be sure to mark this name and address in your notes for whenever you need to renew a passport, get an ID card or other form of identification. read more

Can't say enough about the staff here: relaxed, confident, professional and super-helpful. I got an expedited passport here 16 years ago and it was smooth and easy. Night and day from my 1990s experience at the Passport office in Houston. So I called to inquire about getting help for another passport and they kindly suggested that I could do it on my own since I had months to wait. All was smooth until I read that my birth certificate now needed both parents' names. Uh-oh. Mine did not (it was just fine in 1994 and 2007). I called Austin Passport Express again and asked if my expired passport would qualify as "valid" for my proof of citizenship, and was assured it would. Whew. I had spent most of the day trying to reach the National Passport Office to clarify and NEVER got anything but recordings to go to the website, where I already was, trying to figure out "expired" but "valid" as proof. So kind of them to help a former customer!! read more

We were moving to France and it was suggested to have an Apostille and translation for future reference (the French LOVE their paperwork!). We were 2 weeks out from our departure, and USPS took one week with the registered mail, plus we encountered a public holiday. Asa and the rest of the staff were phenomenal in expediting all of the documents so that we were all set. I can not say enough about the professionalism and courtesies extended to us with a crucial deadline! Highly recommend ~ read more

Expedited my passport for my trip, even faster than promised. They caught a mistake that I made in my paperwork that missed and had I sent it in on my own, my error would have delayed my passport (and thus I would have missed my trip!) Worth every penny. read more

I needed my passport photos. After disappointment from Walgreens (of course) photos I looked up and came here. I can't be more happy about the quality of the photo and their service. Highly recommend for passport photo taken! read more

Had an easy experience getting fingerprinted at Austin Passport Express for a volunteering position. I arrived with no appointment but was able to come in quickly (once the person who had an appointment was in the back room). In and out in 10-15 minutes and that's that! Definitely recommend using them for same day fingerprinting services. FYI, I paid for street parking but they also told me I could actually park in that little lot right in front (and block the cars I guess if you need to). read more

Really genuine, helpful team. Appreciate their help with my visa troubles on a Friday afternoon near closing.

Very fast and friendly fingerprinting services. Didn't have to wait until Wednesday at the Police station, the people here were great. The cost was only marginally higher than the police station but the convenience more than pays for it. Would definitely recommend. read more

My wife and I need to submit FBI background checks for an international visa application. This requires submitting a complete set of fingerprints for the FBI to match against its criminal database. No problem, right? Well, it turns out that, as you age, your fingerprints can become less pronounced. After three FBI rejections of her prints that were captured by the service recommended by the FBI, my wife tried Austin Passport Express. Compared with our experiences at the other service provider: 1. The service was super friendly, 2. Despite working with challenging fingers(!), they persevered for at least 20 minutes to get the best possible scans and submitted them digitally, 3. The FBI accepted them and she received her background check (which was 'clean' I'm happy to report!). Austin Passport Express was a little more expensive than the other service but they also took care of the entire submission process. Worth every penny! I will use them again for other services. Five star rating! read more

I was in desperate need to get my CEOs finger prints done as I had a very short time frame to get them submitted. If you know the day and life of your upper management they are Travelling non - stop, making sure that during this time his employees and company are being taking care. I called everywhere to try and schedule him because we had a 1.5hr window to get it done, nobody had any openings... Except..... Drum roll...... AUSTIN PASSPORT EXPRESS! My CEO was only in town for a day and flying to the next location, I am stressing because again I only have 1.5hrs. This us why they are amazing to me 1. On the way to the airport. 2. Had a window for him to arrive 3. Set it up so he was in and out quickly by letting me pay over the phone. 4. I provided a prepaid envelope to send the fingerprint card and they were kind enough to have picked up for me. 5. Emailed me the receipt when it was completed. 6. The pricing was perfect 7. Asa was very polite and understanding of the situation. So thank you for everything read more

I was in a real bind when I realized my current passport was three months past its expiration and an urgent business trip came up last minute. Initially I attempted to manually process my renewal via the "two week" expedited service offered by the US government - however after three separate days battling on the phone to just get a meeting with the passport office I decided to look for an expediting option. These services are hard to find, some claim the UPS Store can offer the service, however after a local search I called Austin Passport Express and they worked to schedule me an appointment only an hour later in-person! Upon arrival they walked me through the entire process, took my picture and gave a very accurate estimate of when I should receive my renewed passport. Their staff was incredibly kind, helpful and professional, even though their office was filled with clients. In less than 20 minutes they had printed all the necessary documents and I was on my way. Long behold, my passport actually arrived a day before their estimate (even though I requested my documents before a holiday weekend) and I received a text message letting me know I could pick up my documents. The docs were perfect and I was able to make my trip! When I need to renew my passport again if I'm still in Austin I'll without a doubt use this service again, it's 100% worth it to avoid long waits, multiple trips to the post office and dealing with their grumpy combatant staff. Again, I cannot emphasize enough this service is WORTH EVERY PENNY! If you have any passport needs please don't hesitate to support this incredibly well operated local business! read more

Needed to renew my passport a couple months back. Any questions I had regarding the process, service, or fees were promptly answered by APS through email, as well as availability for booking an appointment. Filled out all the necessary forms, brought the necessary documents, APS efficiently took care of the rest including ensuring everything was filled out correctly and good to go. With the US Dept of State completely backed up on applications, I was still able to receive my new passport within a reasonable time frame, and before the department updated estimated processing times from 6 weeks to 12, literally two weeks later. Luckily I checked out pictures of the building beforehand. I definitely would've drove past it a couple of times while looking for something a bit more sizeable haha. read more

Easy! I scheduled my appointment, showed up a little early, and was seen on time. I needed to update my passport because my old one was expired, and I had a name change from getting married. They were very knowledgeable, and let me know exactly what I needed to bring to my appointment. When I arrived, there was a small waiting area I sat in with a couple others. An employee then quickly took me to another room to take the photo I needed, then sat me a desk to fill out the appropriate form. There was a small wait again, then a different person looked over all my forms, had me verify my own info, told me the price, and sent me on my way after paying. They also provided an estimate of when I'd get my old forms and my new passport. So, I'm hanging on to a star to add if my documents show up around the right time. I just had everything sent-in in January, so there's room to wait. But I definitely expect to bump them up to a full 5 stars. read more

Austin Passport Express handled our FBI fingerprinting, VISA photos, European Apostille certifications on our Passports, Marriage Certificate and FBI Reports, they Notarized documents and every other bit of paperwork necessary for an epic move overseas during a pandemic. Not only was their service professional and timely within the difficult constraints of COVID regulations and closures, they were soothing and relaxed with that old-time Austin Texas friendliness. Both Vanessa and Ase were knowledgable and helpful in all aspects of the mountain of paperwork we needed for our VISAs. Plus, a European Schengen VISA is NOT something Austin Passport Express normally handles; but they graciously went above and beyond on our behalf faithfully submitting all the documents for us. They even acted as our liaison with the Embassy when we were out of the United States. We trusted them with our most private and important documents and would do so again without hesitation. We found Austin Passport Express to be a trustworthy and competent team and we will forever be grateful for all their help. read more

All around great experience. I scheduled an appointment online. The day of appointment I showed up for it on time and they were very prompt and helpful with paperwork/ answered my many questions. Received my passport within a month. I won't hesitate to use them again! read more

Outstanding service!!!! I hope I can always afford convenience. The entire staff was helpful and polite. The building itself is very small, if you can get away with not having to bring the kiddos probably best. The owner has lots of pictures on the wall of semi famous people who have used them:) he seems sweet. They took care of almost everything, the picture, a computer so i could fill out the application, the different fees to different agencies along with checks for both and all i had to do was let them swipe my credit card!!!! i love one stop shopping :) Thank you Austin TX, you are awesome. read more

I've gone here to renew my passport the past 2 times. Great service & staff. Highly recommend.

This place was awesome!!! If you get past the creepy small haunted house look of it, you will find super nice people inside that were really fast!! I got in and out with no appointment in 10 minutes. DEFINITELY the easiest part of my crazy court day. read more

Austin Passport Express - Passport & Visa Services Near Me - Austin, Texas

I came here to get my fingerprints inked on a fingerprint card for a FBI background check. Experience here was nice. Quick service. However, my fingerprint card was rejected by the FBI for "quality of characteristics", asking me to redo the fingerprints and roll them properly and completely. read more

Great service with professional people. Quick and serious business. It is worth the fee, no headache or rude government employee; you feel in good hands. Just lack of parking so take the bus, Uber or get dropped off. read more

Quick friendly service! Highly recommend this office. They even took extra disinfectant procedures during the Pandemic.

The nicest people you'll ever meet who make a typically very mundane process quick and easy. Price point is good. Highly recommend.

This place is GREAT! First time passport owner and they made the process quick and easy! I had to get the 6-8 day passport service and was able to pick the passport up in 6 days. They guide you through the entire process and explain everything. I had so much stress and anxiety as I waited till last min to get a passport but Austin Passport Express relived all bad feelings! Compared to all "online" passport companies or places like FedEx, Austin Passport Express pricing is well paired to the excellent service they provide! read more

Very helpful! They have parking (not much, but this is an in-and-out business, so it works!). They did a great job, all paperwork on the computer, so don't bother printing and filling in any forms. Just go in. They take credit cards. No issues! Easy! Cheers, Jim (Flash) read more

For 15+ years ASA and his team have been my go-to passport and VISA service in Austin. As a global nomad, I traveled several times a month pre-pandemic. I consistently rely on this establishment to assist with or expedite my passport and VISA needs - whether it's supplemental pages or a unique request. It is difficult to earn my trust - however ASA and his team have done so. I highly recommend their professional services. read more

Super fast service and very friendly staff. Got my passport size photos for canada immigration (with stamp) done is couple of minutes

This place is a scam they charge you a $75.00 "express service fee " and $140 that you pay up front for court fees that they cut you a check to give to the court right around the corner! You can literally walk one block to the court and save $75.00 the court does photos and everything tThey don't do anything there for your passport needs besides rip you off! Update, owner called me with concern, wanted to make things right and gave me a full refund. read more

After posting a previous review with a lower rating, the owner kindly reached out and clarified some miscommunication. She was also kind enough to offer a full refund. Everyone there is very courteous and professional. read more