Great experience from start to finish. The service was quick and efficient, and the staff were very…read moreknowledgeable and helpful throughout the entire process. They clearly know what they're doing and made everything smooth and stress free. If you need any passport services, this is definitely the place to go. The location is also very convenient in downtown Austin.

Fast service, offers reservations, which I appreciate being a busy person. I specifically went here…read morebecause they have all the specs and experience doing foreign passports. They knew the requirements for mine immediately and I had my photos in about five minutes from arrival.

Today I attended my appointment on early Sunday morning. I scheduled a week out in advanced. I…read morearrived a bit earlier than my appointment time frame. So I had to wait a few minutes outside until they let me in. The San Antonio parking garage was available today for me to park. But I can imagine during the business week it is full as they stated on their website. I highly recommend you bring a check or money order if you don't use or have any checks prior to coming here. If you decide to have a money ensure it is for the exact amount. Check their website for documents to bring with whether it is for yourself or your child. I ensured, I had my previous expired passport, Social Security card, birth certifcate, and my Texas Drivers license. I chose the regular passport and ID card. They kept my previous passport as it was used for the verified documentation. So be expecting them keep whatever document for the processing if your application. They will mail your documents back along with your new passport. The staff here were all very friendly, informative, and resourceful with knowledge to make your experience here a delightful one. I highly recommend using this facility for your passport needs.

The whole process was incredibly easy--I was in and out in just 5 minutes…read more I came prepared with all the required documents: my driver's license, a completed DS-11 passport application (filled out in black ink), and a money order for the passport fee. After getting my photo taken and paying the necessary fees, I was quickly on my way! The staff were knowledgeable, friendly, and made everything seamless. I received my passport exactly within the promised timeline.

Looking for passport photos? Look no further than Just Passports! I did quite a bit of research on…read morewhere to get passport photos around Austin as I needed 8 photos (yep, you read that right!) and that start adding up. Just Passport were the most affordable I could find at $15 for 2 photos and the best quality, compared to the big pharmacy chains that also offer them - at $16.99 for two. I didn't need an appointment when I went, but I am not sure if that's normal or if maybe they were quiet when I called. It was pretty straightforward when I got there and I had my photos in less than 5 minutes. It sounded like they close between 11:30-1pm every day so maybe call ahead to check on availability before going.

Even though Erik couldn't help us he still sent detailed instructions for us on how to obtain…read morepassports fast!

Fast service, reasonable price, really nice people. Saved my ass actually. I would have been in…read moreDEEP trouble with my friend in Portugal who sent me my airline ticket to come visit her if I had missed the trip due to procrastinating on getting a new passport.

They do quality work, have good knowledge of the details for particular country's visa…read more I'll go to them again the next time I need this kind of work.

I paid over $500 for an expedited passport service and still missed my international flight. My…read moreappointment was on January 17, and I was told I would have my passport by Saturday. I did not receive it until January 27, which was too late to travel and required me to pay $611 to rebook my flight. My passport was routed to a P.O. box inside a third-party UPS Store that was closed for multiple consecutive days. There was no voicemail, no online notice, and no response to repeated calls, making my passport completely inaccessible despite being a time-sensitive federal document. A paper sign on a locked door is not adequate notice when access to critical documents is at stake. The business avoids acknowledging that many secure third-party mailbox facilities provide after-hours key access, and that the specific location THEY chose does not. Routing a passport to a location without key access, no contingency plan, and no communication places all of the risk on the customer. After I posted a review, the owner began calling and texting me asking that I remove it, rather than addressing the access failure or the financial loss. I chose this service instead of driving to Houston, and that decision is on me. Still, it is reasonable to warn others so they can make an informed choice. If you truly need your passport by a specific date, go directly to a federal passport agency. I was told I'd get it Saturday and that's why I paid the $500 in fact when I had my appointment I hadn't even booked my flight and only bought it after I was reassured I'd have it Saturday.

I called on a Saturday- had my appointment the same day- did all the steps & even received my…read morepassport earlier than the given time frame! Very accommodating and graceful through the entire process! I came with my passport photo already done in advanced and that helped me so much knowing kt was done before my appointment.

Did exactly what they said they would helped prepare my documents for same day passport appointment…read morein Houston the very next day. I had a new passport within 48 hours of contacting same day. Excellent service and the 2 brothers working at every friendly and knowledgeable

Best service ever! This whole process was so easy simple and they take care of everything…read more Seriously it has to be the easiest Passport process that have ever done. So glad they took the stress of filing all the paperwork for my child's passport off my shoulders!!!

We came here as our city is being a jerk and closing this down. I know some of that is that our…read moreolder generation didn't want any new taxes on anything as they are selfish and don't want to pay taxes on the 3 houses they own or whatever. Still it sucks to see this going away. We came in, bought some books and browed a bit. They place had a fair amount of people, still quite a few books, music, and movies. I couldn't find much I was intersteied in but Shana did and even found me a book or two. The bathroom is weird, it is around a corner that looks like you are not allowed to go to and there is a key on a hanger that you take in with you, you don't need to unlock the door and I am not sure it even locks. If the key is missing that is how you know the bathroom has someone in it, there is a small hook on the inside to hang the key while you are in the restroom. So you have to hope people notice it is gone and you have to hope everyone puts the key back. But they are clean and they have a sign in the bathroom that the front desk can supply you with pads if needed. The one misstep here was the guy running the front desk, he was not super friendly, I heard his reaction to a lady gushing about how great the place was and how many books she found for such a good price, some were gifts and he could care less. He wasn't rude but he was doing that thing where you just nod and say uh huh. I also heard him later say he was from another branch of the library, I don't know which but I hope we don't run into him again. We got something like 7 or 8 books for 9 bucks which is fantastic. He checked us out fast, as he had better things to do and we headed out.

Recycled reads is a really interesting place. I found out about it from Google when I was looking…read morefor a used copy of a specific book. Let me start with - it's not a big place, and the selection isn't huge so it's not terribly likely you'll find something very specific, much less a popular title. However, it's a nice concept. They sell retired library books for VERY cheap, so if you're list looking for a new book in general, this is actually a pretty decent spot to get some and save money. They have a small lot out front but I had no trouble finding parking. The staff there were really friendly and helpful; they don't have a catalog because of all the turnover but they do have things arranged by genre so they could point me toward where I might find the book I was looking for.

We went to our local post office around 8:05 am and they already had enough people in line to fill…read moretheir passport quota for the day. We decided to drive 30 min to the Travis County District Clerk because there were appointments available all morning. We were in and out within 20 minutes. The employees were helpful and nice and the waiting area was clean and spacious. Next time, I won't even bother going to the post office.

I had a very positive experience here. I found the process for everything I was needing to be very…read moreeasy and straightforward. The building is clean and well maintained and the entire staff from the security guards when you walk in, to the front desk and woman I spoke with directly were very kind, informative and helpful. I never felt uncomfortable or nervous, everyone was very nice.

Rhe owner / manager is ery experienced. She was efficient, pleasant & thorough. Will use this…read moreservice again as needed.

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