I recently flew with Southwest Airlines to Houston on a nonstop flight, and the experience was easy peasy from start to finish. Boarding was smooth, the flight was on time, and the overall process was stress-free. For a quick trip, having a nonstop option made all the difference. I'd definitely fly with them again for the convenience alone. read more

Fine if you would like to change your business model but please, for the sake of all of our sanity, LEARN HOW TO BOARD A PLANE! If you want to be like Delta, American, or United, take one of their flights and take notes on their boarding process. You start from the back of the plane. You do not just randomly board people, no matter what row they are in. I have no idea how you assign boarding groups. Row 6...boarding group 5. This ensures that any bags in the overhead bin will be behind you. read more

Absolutely unacceptable experience with Southwest Airlines I have never had such a chaotic and expensive travel experience in my life. I was supposed to fly from Austin to LAX on Southwest, and what should have been a simple flight turned into a complete nightmare. My flight was delayed FOUR separate times before it was ultimately cancelled and pushed back 24 hours. No clear communication, no real explanation, and no real support for passengers who were stranded. What made it even worse was the complete lack of customer care. Southwest offered no hotel compensation, no meaningful assistance, and no solutions for passengers stuck in Austin overnight. We were basically told to figure it out ourselves. After already wasting hours at the airport and watching delays pile up, my rescheduled Southwest flight got delayed AGAIN the next day. At that point I had completely lost trust that Southwest could get me to my destination at all. So what did I have to do? I had to spend $100 on an Uber for an hour-long ride to San Antonio, just to catch a $600 Delta flight that actually left on time. By the time this entire disaster was over, I had spent over $1,000 just to travel because Southwest couldn't deliver on a basic flight. No accountability. No support. No customer service. Just delays, cancellations, and passengers left scrambling. At this point, I would never recommend Southwest Airlines to anyone. The amount of time, stress, and money this airline cost me is unbelievable. There are plenty of other airlines that actually respect their customers' time and travel plans. If you value your schedule, your money, and your sanity, book with literally any other airline. read more

Southwest Airlines or how I refer to them as the "Flying Bus" has sure changed with their new assigned seat processes. Boarding is OK as you lineup per your group number. The more you pay the lower your group number is and you get perks like free checked bags and the ability to cancel your trip. My three star review is based on our experience flying HOU to AUS. The flight was maybe a third full and I had an empty row until a woman sat in the middle seat. Nether of us could understand why she had a middle seat assigned when there was an abundance of empty rows all around us. The woman did move across the aisle to an empty row, The FA saw her and said "next time ask permission before you move". Plus One was a few rows ahead of me and a woman in her row also want to move to an empty row and was told by the FA, No. Granted when flights are full I can see them enforcing their new assigned seat policy but let's use some common sense and put your customer's comfort - satisfaction first. Set rant mode = Off read more

Well let's start at buying my ticket. They charge you for everything and they are not refundable like before. Then our plane was delayed and they board in groups. I was in seat 6F with my partner in seat 6E. We boarded in groups 5. So our bags had to be put in the overhead bins in the back of plane. Why load this way? Why not front to back that would make too much sense. Oh nice work making the bins smaller that helps no one. I will be canceling my swa credit card and flying any other airline from now on. Also 1 star is the lowest rating or I would have given no stars. read more

I came to American Airlines because my friend that I haven't seen for 10 years came and her flight was departing in a couple hours. So I decided to drive to the Airport and send her off and maybe have lunch with her. When we went to the help desk I asked for a temporary boarding pass so that I could escort my friend to her gate. The girl at the front looked at me and had an attitude and said "No, Only if she was a minor or disabled" I then asked if she would consider and then her manager came out with the exact attitude and that they will not give me a pass. I then just said that I will purchase a ticket then, I didn't mind the price. They then just told me no again with attitude. I was a little shocked why this airline had such horrible customer service, but then saw the reviews and had a better understanding. I travel constantly and even purchased a CLEAR membership. I am an officer and a veteran, and the disrespect I felt was horrible. I will never fly Southwest again! read more

Being based out of the Phoenix area, I find that Southwest Airlines and American Airlines are the most ideal airlines to fly for me. While I typically fly American Airlines, every now and then, I do find myself on a Southwest Airlines flight. While I know some big changes have just started being made on Southwest Airlines including the cost of luggage being added and assigned seating starting soon, the "no frills" concept of Southwest Airlines for better fares and the "outrageously fun" service culture intrigue me with the airlines as a customer and observer. In fact, I typically have had very positive customer service experiences whether in advance on the phone or in person at the airport. After flying through Austin on American Airlines many times, this was my first time flying on Southwest Airlines with layovers in Austin. On the other hand, I have flown Southwest Airlines every now and then through other airports like Phoenix, California, Las Vegas, El Paso, or Albuquerque. While I have never tried the A-List program before, I have membership in CLEAR and Global Entry, which help me speed through security to get to the gates. I also find myself enjoying lounges through the American Express Platinum card and/or Priority Pass program. It also provides a travel incidental which I often will use with Southwest Airlines. Traveling has become more of a hobby and habit at the same time, and using Southwest Airlines and American Airlines as two the two airlines that are most convenient for me, I can accumulate points or miles quickly for future benefits. I actually recall learning about Southwest Airlines in my business school classes way back when as it was used as a regular case study, and I loved reading books about Herb Kelleher and the early days of Southwest Airlines and its service focus not only to customers but to employees as well. After all, if your employees aren't happy, your customers certainly won't be. I recall living the Southwest Airlines experience on holidays when everyone was treated to drinks, through fun and entertaining announcements by flight attendants, and when I was younger, even being invited to pass out the peanuts (in the days well before pretzels were instead distributed). As the recent Southwest Airlines changes are so new, the jury is still out on how I feel about them. For now, I can still expect great service, which is really what we're looking for (besides safe and timely flights). I look forward to continuing to check in with Southwest Airlines every now and then. read more

Southwest has a lot of flights out of AUS and we are often here for stopovers. Very dependable airline in general although sometimes there seem to be more delays here in AUS for late flights, just anecdotal though. Southwest will be a better option in AUS once they finish upgrading this airport with more lounges, better bathrooms, etc. read more

Our family members flew Southwest Airlines. As most folks know, it is a no-frills, budget-airline where the flight attendants frequently do fun scenarios with its passengers to make them laugh or otherwise make their flight pleasant. In 2025, I suppose to be more competitive with other airlines, implemented a number of new changes. While unlimited free checked bags used to be a perk of flying Southwest it is no longer in 2025. Also, starting in 2025 instead of first come, first serve seating now seats are assigned. This morning at 5 am, Southwest Airlines had hundreds of people at the airport. It was hard to imagine so many people at the airport so stinking early. Apparently, the new changes had not hindered business. The people looked like tribbles from Star trek. Southwest Airlines representatives were helpful with checking luggage and providing updated boarding passes. The line to the counter moved super slow. However, when our family members reached the counter they were processed quickly. read more

Southwest Airlines - Airlines Near Me - Austin, Texas

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For my most recent trip to Austin, the arrival and departure went smoothly, with no delays. They were actually ahead of schedule. The seats were well-equipped, including USB port for charging. Legroom was adequate. Service was very good. I like the wifi service now provided free, using your account login and free rewards member subscription. I walked directly from the gate to the carousel, and my checked baggage was already there. I'm glad Southwest will finally switch to assigned seating later this month, so that check-in will no longer be a game of musical chairs for adults. read more

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What can I say ! This Airline is on top of my list! The flight attendants on board are very friendly and helpful. It was a full flight and passengers are as cordial as those who served us ... pilot always updated us of the weather here in Austin,Texas! Always nice to hear a reassurance of a safe flight and landing !!! read more

My husband and I decided to travel to Las Vegas and return to Austin using Southwest Airlines. My husband got our tickets online. He used the Southwest Airlines app to check to see if our flight was on time or delayed. This came in handy when planning on leaving home to the airport and when leaving the hotel to head to the airport. After getting to the Airport we walked up to the Southwest Area and walked to the Kiosks to get our bag tags and printed out our boarding passes. Then we walked over to the next available person at the bag check to check our bags. This person working there was friendly and helpful when we asked questions. After doing this we moved through security and headed to our gate. When we noticed our plane we got in line and listened to the attendant talking about boarding. In Austin the attendant was friendly. In Las Vegas the attendant was a little weird about boarding. She allowed multiple people that weren't called yet through to the plane but then announced in front of everyone on the speaker that she hadn't gotten to our number yet and then two seconds after announcing she called us over. It was rediculous. I don't understand why she used the microphone and why she didn't just talk to us because we were standing right next to her. After getting on the plane we found some seats and sat down. It wasn't a Full flight leaving Austin and luckily me and my husband didn't feel squished sitting in our row. However it was Full leaving Las Vegas and someone sat next to us. So I definitely felt squished on the flight from Las Vegas to Austin. During both flights the flight attendants did really good jobs and were friendly. We got two small snacks (mini pretzel braids and mini cinnamon graham crackers) and and a drink on the way there and on the way back. We heard the Pilot make announcements letting us know about the weather as well as possible turbulence. Overall the flights were okay. I prefer the less crowded planes so I don't feel so squished. The flight attendants on the planes were friendly, the snacks and drinks were a nice distraction during the flight and the plane was clean. read more

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I haven't been on southwest in forever. They never go where I'm going. Well, my trip to Palm Springs they were my ride. Had a wonderful seat. Had space for my bag over head. And my seat mate was nice. We chatted a little then read in our books. The flight attendants were funny when they were on the mic. Pilot was great too. Easy take off and very easy landing. read more

At each interval Southwest has provided great service. This location offered a lot of amenities and the onboarding process was simple. They were efficient and maintained professionalism throughout my experience. read more

Southwest/Austin Texas First time here at this airport. I had a short lay over here from Nashville going back to the Bay Area. Southwest customer service is generally pretty solid. I had no issues here and I got back home safely thank you baby Jesus. Only annoying thing is that per usual this is a fully booked flight and carry ons are going to be limited and why is there a lady sitting behind me with 2 cats ugh read more

It was very on time today! 9:30 AM departure and we left at 9:29 AM! Well done!! Keep being impressive! read more

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alright, Southwest. it's real cute to advertise "free WiFi - and it doesn't even work. but what won't sit right with me is when i pay for it and it STILL DOESN'T work. my gf and i both had a lot of laptop work to get done which we planned to do on our way back to LA. literally impossible with the lag in service. i wasn't upset that the free WiFi didn't suffice. but even after paying for it, it didn't make a difference. if you can help it, don't waste your money. side note: their snacks have improved tremendously regarding ingredients and somewhat healthier alternatives. and they were delicious! read more

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Flew from Austin to Denver, from Denver to SFO. Southwest is always my go to. My wish is they would have a direct flight from Austin to SFO. The fact that you can change or cancel flights and have a credit or pay more or sometimes even less (credit) is a huge plus for me. Checking in two free bags. Such a great perk. No issues whatsoever during the busy Holiday Season. Thank you for your outstanding service. Your flight attendants are hilarious on some of the flights. read more

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I've been trying to check in for over an hour, error 500611330 comes n says call 800iflyswa. I call, it walks me thru 2 options that arent it, says pick 9 for other, i do that and it says this number is only NEW​ reservations and hangs up! Very frustrating!! I then called the direct Cust Service number. They got us checked in but cant confirm it. It's again, very frustrating. We travel on Southeest quite a bit, this hasn't happened b4. The online experience is going downhill fast. It used to be great. Stop cutting corners SW. Hope your Custoner Service stays good. Don't mess that up. read more

I enjoy flying Southwest. Affordable fares, clean planes, with vey friendly flight attendants. I flown many other airlines. However Southwest checks all the boxes for me personally. read more

I have flown Southwest Airlines several times. This trip from Austin to Los Angeles. The service is always great, but I just wanted to note this trip the new snacks! I love love love them! Way better the traditional snack mix. Also I checked my bags and they always quickly on both trips! read more

Southwest Airlines - Airlines Near Me - Austin, Texas

Flew SWA on a recent trip. I actually had an amazing flight experience. From the moment I arrived, the check in kiosk was quick and easy. I quickly realized, you have to make sure you read the questions before responding to save time. The SWA counter rep was very courteous, and my "free checked" bag was below the weight limit. "Woohoo!" Practically no waiting for TSA screening at 9:30am on a Tuesday morning (UNBELIEVABLE). Make sure you put all your Bluetooth devices in your bin or you may loose it. Communications at the gate prior to boarding was loud and clear. I had a B-10 boarding position so there were still plenty of choice seats when we boarded. All and all it was a great experience. Flight crew was courteous, drinks and snacks were distributed swiftly. Only one screaming infant for about 10 mins. (Poor mom, she was so embarrassed) I hadn't flown SWA for a while and I had about $200 in flight credits. A friend mentioned how they called SWA, and the customer service rep assisted her and demonstrated how to purchase miles to save money. I did the same and I was thoroughly impressed with the service I received and the knowledge of the Cust/Svc representative. If you've never tried this option, I Invite you to check it out. Save money when you can. I will use SWA again when the occasion arises. Michael C. - Georgetown, Tx. read more

I had a roundtrip flight booked to Tampa, but needed to get there earlier than planned. Since I couldn't modify my Southwest flight affordably, I purchased a separate one-way ticket with another airline and didn't board the outbound Southwest flight. What I didn't realize and wasn't clearly communicated was that by missing that first leg, Southwest would cancel my return flight entirely. I wasn't notified and only discovered it when I went to check in to come home. I then had to buy another last-minute ticket for over $200 to get back. I fly Southwest regularly at least once a month and this kind of experience was both stressful and costly. I'd encourage you to consider clearer warnings about this policy moving forward. read more

The Austin airport had great eateries conveniently located throughout the terminal. Just a note- the TSA pre check is located only one area tin the terminal, but it did move efficiently. read more

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Smooth flight. Full as well. Welcoming flight attendants. Complimentary beverages & snacks. Big airport, many shops & eateries. TSA was quick & painless. read more

Southwest Airlines - Exiting to garage & ride share. - Airlines Near Me - Austin, Texas

Southwest Airlines has become the dumpster fire of all airlines... Absolute worst customer service. You can't even call anywhere that they will pick up. AND you get a sales pitch for medical alert peace of junk. So sad... read more

This new pay for your seating is ridiculous. $450 flight turned into $639 flight after picking seats. I've never paid that much for Southwest. Time to fly someone els. read more

I really like how fast SWA can load a plane. Pick a seat and get off the ground. No pretentious first class passengers to walk past on the shame walk to peasant class. I like the flight attendants as some of them have humor. Thanks for sending me free drink tickets. That helps take the edge off. SWA typically has better take off and landing on time than the competitors. Why don't they get 5 stars? Because they no longer allow me to grab the lowest fare and pay a little extra for Early Bird. No more. Now I have to pay a higher fare to get Early Bird. SWA used to be the low cost alternative, but their fares are similar to the other airlines. Southwest I miss the old you! read more

Southwest Airlines - Menu - Airlines Near Me - Austin, Texas

Whenever we can, we fly Southwest. Friendly staff. Clean airplanes. Good snacks. We really have no complaints.

Just the basics at this terminal, seating is older with no outlet's to plug into at the seating area "except for a couple of tables" read more

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Had a good flight to Nashville. The plane was packed, but the flight attendants and gate agents got it boarded quickly. Everyone was nice & orderly and no issues! read more

Once upon a time, Southwest was the answer (thank you, Long Beach). Not fancy, a bit and a half tight if you are tall, and well, bare bones. Nice flight. Great crew. The end. read more

Southwest was fantastic--Mark A. is an absolute gem! He truly went above and beyond while scanning my tickets, and it made a lasting impression. That man deserves a promotion! I'll definitely be flying Southwest from now on. WN3334 flight number. That man is funny! read more

Naomi and Kalau of Denver, Colorado check-in desk is the reason why I love to fly with Southwest. Naomi and Kalau were graciously helpful with checking me and my party in for saving money on overweighted luggage. They were willing to accommodate, suggest, and literally reorganize our luggage so we wouldn't have to pay additional fees. While creating this confusion in the line, Naomi and Kalau continued provided excellent and family like service with my party. I know there are times with flying with Southwest can be frustrating, but they continue to have excellent customer service that willing to fix whatever issues they may arise. I will continue to be a loyal Southwest member and customer. I wish nothing but the best in the near future. I would love to speak to any representative from Southwest about my experience and future suggestions. read more

Life has reluctantly led me back to Texas for the foreseeable future with no clear plan in sight, so my one way ticket got me back "home" from California on a flight that initially had to be delayed due to a bird striking the engine. No worries. Southwest has the reputation of having a hospitable approach that is cheerfully country-southern, so they soothed any concerns of there being issues. I guess that was needed for a person like me filled with such uncertainty at the moment. And although the flight took off much later, we got to Austin ahead of the newly scheduled arrival time. A smooth flight, hot tea and pretzel snacks...that's all, folks. read more

Boy oh boy. Customer service has really declined here at Austin SWA ! I haven't flown them in a couple years and after the holiday fiasco last year I was already skeptical. We arrived at Gate 18 ....2 hours before departure. Surprised that our commute was so smooth on an early Friday morning after dropping our at the boarding facility. Lucky for me that I was trying to change our return flight on Monday to an earlier time or I would not have even noticed that the gate changed. There was no announcement -either at gate 18 where they had made it clear earlier that was the gate for the flight out to Chicago leaving at 10:30 nor was there an overhead announcement. Thank goodness I noticed about 30 minutes before boarding began so we had time to walk quite a distance down to the newly assigned gate. Although following instructions given on the SWA app, I have been unable to figure out how to change the flight myself, which they say is easily done . So, I went to the attendants at the gate to see if they could help. I was only third in line. The first person was nearly finished. The person directly at the counter just needed to see if they had been moved from standby to the.flight, so it only took about 30 seconds..... so why was I waiting so long? The employee who had checked in stayed bent over underneath the podium for nearly 10 minutes, doing what I don't know . I was really disappointed because in my past, I always flew Southwest and thought they had really great customer service and promoted FUN!!!! In addition to reasonable pricing. This trip changed my mind. I really wasn't happy with the customer service. The flights were fine the service in the plane was fine. They definitely have not kept up with other carriers in terms of perks in your seat, or at your seat. No, in seat, TVs or monitors. One glass of your desired beverage and one package of snack mix. Period I really was shocked. I would expect that on a real no-frills airline like spirit for instance but I had never had this kind of experience with Southwest in the past. Oh well live and learn . read more

Southwest Airlines - Austin City Market in airport terminal. - Airlines Near Me - Austin, Texas

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My wife and I checked in today and the lady at the counter noticed my wife had the wrong destination tag on her luggage. The self check in was simple fast. We always enjoy flying South West. read more

This was a horrible. My 99 year old Mom was going to have to sleep on the floor of Hobby airport and SW could care less. There fault plane delay. Putting us up at a hotel yes, except there was no handicap vehicle to get us there and SW said NOT their problem several times. Except for Dianna emp #17544. She called until she found Marriot South would pay for a car to pick us up. Then the night shift manager Lawanda or Marie (both were there, one left not sure which they refused to give me emp ID numbers.) told me I should be happy because SW was paying for the UBER. SHE LIED! SW paid for nothing, I confirm Marriot paid for the ride. This was Sept 4 at 9:30/10:00pm. read more

I am a loyal Southwest airlines patron. They have done nothing but treat me like VIP. They also safely get me to my destination and a lot of the time early. I rarely have bag issues with them and the staff is so nice to my family from check-in to boarding to deplaning. They will continue to get my business. Questions reach out! Respectfully, Bryan read more

Southwest Airlines - Airlines Near Me - Austin, Texas

I think letting Elliott Investment take away one of the main reasons my family has been so loyal to SW is not going to be good. Free checked bags is one of the top 3 reasons we all love Southwest. Elliott is just a greedy fund that will get the stock price up and sell their shares and who could care less about the folks that work at Southwest and the customers. All they want is to get that stock bump. As far as Southwest, other than letting Elliott push them around, they are awesome. I have a full family trip next weekend to Breck for spring break, 2 weeks later to Mexico and in the summer to Destin Fl all on our favorite airline, SW. I will keep an eye on what else Elliott destroys now that they can push SW around with their investment. read more