I've typically had good flight experiences at jetBlue. The only exception was when I got stuck in the air around the Gulf of Mexico for an extra 3 hours or so due to technical mechanical difficulties...that forced me to arrive at a whole other airport in my destination city of Houston.I will note in advance I am also a former employee. My most recent flight from Austin to New York was pretty good. I arrived a couple of hours early. I was able to check in before online on the app. I still needed to drop off a bag however. The crew members in Austin were all smiles and nice warm and welcoming energy for it being 4:00 AM. We made some small talk as they took my bag and then directed me to head to the TSA security line. The TSA security at this hour had 2 people in front of me. The whole process took about 5 minutes. There was plenty of food options open and available which was nice. My gate at this hour wasn't packed. There isn't a lot of outlets or even wireless charging stations at the gate in Austin. Boarding my flight went smoothly. The onboard service was attentive and done with a smile. There's extra snacks, pillows, alcohol you can buy. The jetBlue experience is a definite go! Please note there is not first class or fancy bells and whistles like the larger airlines, but jetBlue is pretty good at being he best in the lane they compete in. read more

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DON'T FLY TO FT. LAUDERDALE!! Two, three hour delays, gate changes, "maintenance issues" (no flight crew). It's a traveling shit show!

There are no employees at check in. My flight was for 6:00 am but delayed early this morning. That's not my fault. Spoke with Rita with customer service no help. read more

I've been trying for six different times today on Sunday, to get a hold of someone to break apart my reservation cause I got five people in the reservation. I've been trying to get two of them move for an extension two days out, but I can't get anybody on the phone. Nor can I break it apart online, and nobody will call me back. I even tried to make a reservation a new one, and nobody still wouldn't call me back absolutely horrific Customer Service first time I've ever booked tickets with JetBlue and I'll never do it again. I've flown over 5,000,000 miles in my life so I'm not the new guy on the block that doesn't know what he's doing. Their Customer Service sucks. read more

When we booked our flight back home, Jetblue was nothing short of accommodating with our less than 24 hour change. Due to Covid we were not charged anything extra aside from the difference in ticket price. This is where the review goes downhill. When we arrived at the jetblue terminal, I had to scramble around looking for a wheelchair / personnel, for my fiancé. If you're wondering, yes, this was added to our reservation when we booked over the phone. Our plane had been running behind after going around a hurricane, and so I assumed they'd need extra time to clean once all passengers were off. NOPE! There were absolutely no "COVID" precautions taken to clean / disinfect the cabin. From the stagnant air, dirty drop down table, crumbs all throughout row 6 and empty wrappers in the back pocket; I was done with Jetblue. Sorry I didn't get to capture all the proof, I was too busy cleaning everything around me!! Now I was not looking for bells and whistles but I also was not expecting our flights interior to be below standard or worse than a budget flight (spirit airlines). I MIGHT of been able to look past these things on a normal day, and given Jetblue another shot ... that won't be happening! Where is the care for your customers and their families during these times? How dare you provide wipes and tell me over the loud speaker that you appreciate us helping to clean!! Shame on you, Jetblue. Should I mention the worn leather seats with no cushioning? Someone from QC needs to check these planes out. 1 star is for the Jetblue staff at the gate. They were pleasant unlike your Florida crew who we flew with back to JFK I could keep writing but I'm done with this and JETBLUE - read more

JetBlue - This is why I fly Delta. Planes condition was absolutely disgusting. - Airlines Near Me - Austin, Texas

I gotta say I'm REALLY shocked with #jetblue . I got an email saying we could potentially be seated next to someone- I'm thinking if it's a full plane....or even 50% full, that totally makes sense....fair enough. it's not even 25% full. When I asked if we could go to an empty row further back, I was told by the attendant that we needed to sit in our assigned seat and it didn't matter that the plane was mostly empty....here's a picture at FINAL BOARDING. I mean... GLOBAL PANDEMIC.... put us in a row with another person even though it's EMPTY. SO the moral of #JetBlueAirways story is the value of empty on a plane that is 25% full is more important than safety. Awesome. #jetblue do better. read more

JetBlue - AN EMPTY PLANE. - Airlines Near Me - Austin, Texas

My flight was Cancelled at the last minute due to the weather!? All other flights flew in just fine even other Jetblue flights. Jet Blue rescheduled my flight for the next day however, they will not accommodate my extra day at the hotel and rental car. It would be at my expense. I ended up paying for another flight at a higher rate to fly out the same day and JetBlue will not compensate. I would NEVER again fly on JetBlue!! read more

If you are looking for a cheap flight that does not give a shit about their customers then you should book with JetBlue. They are definitely NOT the airline they used to be. #jetbluedoesntcareaboutyou read more

JetBlue - Abandoned JetBlue counter at 3:00 in the afternoon in the middle of an international airport - Airlines Near Me - Austin, Texas

JetBlue just cancelled our flights 5 months ahead of the planned flight. We phoned to ask them to rebook and the gentleman on the phone was rude and told us they couldn't or wouldn't help us. I will never fly with them again!!! read more

Special call out to jet blue the new interiors are amazing free satellite internet and tickets that cost half of what southworst and other airlines charge and flight attendants far friendlier also unlimited free snacks and food quality wine! Mike and Courtney were the most awesome fight attendants I saw Mike help an elderly man back to his seat from bathroom when ride got turbulent. read more

JetBlue - Airlines Near Me - Austin, Texas

I've been meaning to update after getting back from Iceland but life got in the way (trying to get a job and move to Iceland!!!!). Anywho, I HAD to knock off one star because during my flight to Iceland I had a layover in New York. On board the plane, I had a window seat that just so happened to be above the cargo area where the guy was loading the bags. I watched as he threw my bag from the cart ATTEMPTING to make it onto the belt. He missed and my luggage went crashing to the tarmac. I watched as he tried 2 or 3 more times all with same lack of success as the first try. In the moment I felt it was highly unprofessional but wasn't too mad and didn't make a stink. It wasn't until I got to my destination and recovered my bag off the conveyor belt that and tried to pull out the luggage handle that I discovered how badly my bag was damaged. The handle would not extend at all. I was so upset. It was about 6:30am, I needed to stop at the duty free and find my rideshare into the city. Once in the city, I was dropped off at my stop and had to walk to my guesthouse. All while carrying my bag like a wandering minstrel! When I looked up the JetBlue policy on damaged luggage, it said a claim had to be filed with a few hours of it happening. Well I was on the flight! By the time I noticed and could get to the place where I could make a claim, it was well past the time limit. I ended up never calling. I didn't want the frustration of going through all the motions of filing a claim just to be told too much time had past. I let it go. I've seen some other reviews rate this company higher because they are a "budget" airline. My feeling is that regardless of how much you pay, you and your belongings should still be treated with the utmost respect ESPECIALLY as a paying customer. Again, I don't feel this was the most professional situation but I don't blame the airline as a whole for one baggage handlers carelessness. I'd still fly with them again. But probably only bring a carry on next time so I'm the only one touching my stuff LOL read more

Oops! JETBLUE IS NEW TO THIS THING CALLED FLYING!!!! WE (JetBlue) BOOKED AND SOLD TICKETS TO AN ALMOST FULL PLANE FROM COSTA RICA TO LAX, BUT DIDN'T REALIZE OUR PLANE WAS INCAPABLE OF FLYING THIS FAR!!!! It's seriously, "FISHER PRICE - MY 1ST TIME FLYING" at JETBLUE! DON'T EXPECT ANYTHING BETTER! This completely incompetent company booked an insufficient plane to try and take people from San Jose, Costa Rica to Los Angeles. Before departure the screen told all passengers they're going to Austin Texas instead. Then they made the announcement that their plane was not good enough to make the scheduled flight with passengers and fuel, so they decided to forgo the fuel!! Only filled up enough to get the plane half way home. Adding about 4 hours to the flight time, (with sitting on the plane at gate for 1 hour before leaving) and not giving ANY thing to the passengers. In return for their incompetence, about 58 travelers will now miss their connections. Kids are screaming and hungry, there's huge lines for the toilets, and when we land in Austin, the pilots held us up an additional 30 minutes waiting for their food delivery. (For the pilots, nothing for the passengers) FLY JETBLUE IF YOU HAVE NOTHING ELSE TO DO FOR A DAY OR SO AROUND YOUR FLIGHTS, AND YOU APPRECIATE BEING TREATED LIKE GARBAGE. They charge for food, luggage, pillows, blanket..... You'd think they could manufacture planes to do that they're created for! read more

JetBlue Won't REFUND cost of tickets CA to Boston for wedding . Trip cancelled because President sending Coast Guard daughter to Mexico border. JetBlue insensitive and could care less... money mo important to them. #jetblue read more

JetBlue is by far my favorite airline. When I fly up to NYC, I go a little bit out of my way to fly with them, as it'd be easier for me to fly in to Newark than JFK, but it's worth the effort. I've been lucky to have consistently nice flight crews. On my most recent trip, I talked to one of the pilots, who could tell that I'm a nervous flyer. (Xanax rambling likely gave me away) He did a wonderful job warning me that we were in for some turbulence but told me that planes move a bit during turbulence without being injured like a boat rocks on choppy water without being injured. That really helped. And we did hit that turbulence. And the pilot checked back in with me as I exited the plane. THAT'S some good customer service! JetBlue has the best snacks, tv on board, a map that shows you your whereabouts/speed of the plane, the option to buy pillows and blankets on board (cheap - like $6 each) and you get one free checked bag! After flying like this, it's hard to appreciate other airlines. Tip #1: If flying from a busy airport (like JFK), pay the $10 for Even More Speed, and blaze through security. Tip #2: Bring your credit card and an empty stomach. The free snacks are great, but I'm in looooovvvee with the $6 beef or cheese snack packs. Mmmmmmm. read more

JetBlue - Beef It Up pack for $6 - Airlines Near Me - Austin, Texas

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If I could give them a zero star I would. Because they could not get the lavatory to work right they cancelled the flight causing me to miss my son's graduation. Worst airline ever. Rude and matter of fact. You are fired! read more

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JetBlue is my preferred airline by far. Everyone is professional and the flights are pleasant, moderately priced and usually on time. You fly to Long Beach (LGB), that is awesome. The food courts and gates in Austin airport apparently close early (it's 8pm on Monday...). I'm typing this from the Austin airport terminal waiting for a delayed JetBlue flight. Something about this delayed flight doesn't add up, so I wanted to put this out there. I arrived to the airport and printed out my ticket from the JetBlue kiosk and it says my flight, scheduled for 9:30pm, is delayed until 11:30pm. My ticket now reads departure of 11:30pm. I almost called my sister and had her pick me back up so we could hang out for a few more hours before my delayed flight took off. Luckily I went up to the ticket counter to clarify, and the guy at the JetBlue counter patiently explained that the flight MAY leave on time or anytime before the delayed time printed on my ticket. So I went thru TSA/security and asked again at my gate, to a lady who just heard me ask the first JetBlue rep, and she patiently again reiterated the situation about the flight MAYBE taking off without me if I left the airport and it would be my loss. Now here is where my logic wonders, why even bother printing the 11:30pm delayed departure time on my ticket? If I had gone to dinner with my sister because my flight was delayed, it's my fault if it takes off on time? I figure at least a few people took one look at the 2-hour delay and didn't plan to get to the airport on time at all. Why would you, when your plane ticket reports the flight is delayed? But only if you ask the JetBlue representatives about the delay will they explain the 50/50 situation that we MAY actually take off on time? Anyway, JetBlue you still get 5 stars in my book OVERALL. Thanks to your outstanding reps for being considerate, so far as to get one of the restaurant/bars in the Austin airport to stay open for all of us stranded travelers. Instead, I have a small bone to pick with the Austin airport because for an international airport, it is a bit disappointing to find that all your restaurants (even security/gate areas) close by 8/9pm on a weekday! read more

What's not to love? Three hour and some change flights to NYC? Fairly good standard legroom, free in-flight TV and/or Sirius? And the coolest part? The in-flight travel map that sort of tells you what you are flying over. Did I mention the Glenlivet 12 year old single malt scotch? And the ice-cold Brooklyn Lager? For less than bar prices? Ok.... five stars! read more

JetBlue - Airlines Near Me - Austin, Texas

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JetBlue at the Austin airport was a fairly painless experience. Plenty of seating, power charging in the chairs, and quick boarding on the flight. I have no complaints. read more

I'll reserve the 5th star for actually First Class flying experiences (if they earn it), despite the fact that Jet Blue is my favorite way to fly. I'm so used to JB's extraordinary service, extra leg room rows, satellite TV/movies/satellite radio at every seat, amazing snack and beverage service, that I forget how crappy all the other airlines are. They really just do not compare. Now I always pay for the extra legroom upgrade because you get A)first boarding privileges, and B) lots of space in these rows. A lot of times nobody springs for the upgrade, so you get at least an empty seat next to you. I don't know why people don't spring for the upgrade, it's seems so worth it for your quality of life and comfort...but I am big on that. JB has more leg room in coach in general, so I guess that's plenty for most people. I just love Jet Blue, love it, love it, love it! read more

JetBlue - Airlines Near Me - Austin, Texas

Do any airlines still put customer service first? Either employees are hamstrung by rules or too lazy to take an extra step to accommodate anyone. JetBlue 10 years ago seemed like airlines of old, now they are like the rest of the herd. read more

Flight was fine. The ticket agents and baggage are completely unacceptable. I took the time to use the rest room and grab a very quick bite to eat. Came down to an empty carousel. Had baggage paged, "they'll be right doe". Waited another 10 min. No jet blue, no bag. Walked up to their ticket counter as the sign I. Their window instructed. Three agents shooting the breeze. Clearly irritated that I was looking for assistance. I was told with attitude someone will be down in 5 min. 15 minutes later and I'm still waiting. Step it up jet blue. Lazy employees aren't getting it done for you. Waited another 1/2 hour to have to track down another jet blue employee who k ew by the way that my bag was upstairs all along. She didn't want to bring it to where I was told to meet them in case she passed me on the way back to baggage claim. So once again I had to walk back to ticketing to be met by Odie the "acting supervisor. Let me tell you he was not acting like a supervisor let alone a customer service agent. He was very busy playing on his cell phone. Yep same guy who was having a personal conversation with three other employees who were too busy shooting the breeze to be "bothered to do their jobs. Jet Blue you picked the WRONG employee to represent you and surely no example of leadership at all. Failure!! Yep waited over an hour for your team with not one customer in sight to do their job. read more

Except of the fact that we have been delayed for two hours , This airways company is the best! Super kind costumer service, Free wifi ! Free snacks , free drinks ! And even free movies, let's you enjoy the flight . I'm sure that I will fly wit them every time they will reach my destinations. read more

JetBlue - Airlines Near Me - Austin, Texas

Jet Blue has to be the worst airline in America. Their app is terrible doesn't give info about inbound flight their service is brutally slow as they are massively understaffed. Gate personnel can't even put you on the standby list they send you to a help desk where the wait is close to 2 hours. Do yourself a favor and fly one of the major carriers if you can. read more

Friendly, economical, staff is accommodating and makes you feel like a customer vs. a burden like some airlines! No hidden fees! Enough said and highly recommend! read more

They and their partner American are thieves. They hung up on me so they would not have to pay back my money. They put me on hold for more than an hour so as to blame me for a no show and refused to pay me back. Take any other airline. your flight will get canceled and delayed time after time. Their customer service is beyond a nightmare and they will steal your money. read more

I think this up and comer is beating SW at their own game. They are fresh, airport seating areas nice, some even have ipads and charging stations. Planes have LEG ROOM! Im 6'4" and appreciate getting to buy a exit seat rather than the bs southwest version of paying for the upgrade and taking your chances running aboard due to no assigned seating. Wifi works well and easy to get on- again probs with SW on sev flights. Staff on 3 flights I've been on very friendly and all have arrived on time. Given a choice between Southwest and others Ill be taking JetBlue read more

Don't get me wrong, I love flying Jetblue, but I made a mistake, booked a flight on 8/17, should have been 8/16. So I called customer service and did an on-line chat. They both said could change the flight for $300 plus an extra 2000 points. I had the points I thought the $300 was excessive so I wrote the CEO, Robin Hayes, after week of not hearing from him I forwarded my email to 3 Senior Officers. Here is the response I got. No help, no reduction of the $300 to a more reasonable amount, only "you agreed to this when you booked" Does anyone actually read all those disclaimers? I am very disappointed, I have been a Trueblue member from their very beginning and fly them whenever I can. I still have a lot of points left, pretty sure I am changing credit card that accrues them to another airline.I just wanted the same flight a day earlier and almost THREE MONTHS in advance, not last minute. A simple change that could have been made with a few key strokes. I thought Jetblue was better than the other airlines, but maybe not, Peter Rosch JetBlue dearjetblue@jetblue.com 12:26 PM (7 hours ago) to me Dear Mr. Rosch, Thank you for taking the time to write to us about your upcoming JetBlue flight. On behalf of the office of Robin Hayes, we are responding to your recent email. We will ensure that the outcome and feedback is shared with him. We understand that when you made your reservation online on May 28 you chose August 17. Recently, you realized that this was a mistake because you need to travel on the 16th. We are happy to hear that our crewmembers online and on the phone were kind and helpful, but apologize that you feel that the fee is too high. We appreciate knowing your feelings on this matter. As it turns out, the fee you agreed upon when you made your reservation will apply to any changes made to your reservation. If you would like to make the change to your reservation, this may be made on our website or by giving us a call at 1-800-JETBLUE (538-2583). Thank you again for your email, Mr. Rosch. We always appreciate hearing from our customers, and knowing your feedback about the service you receive. We look forward to welcoming you onboard, and are confident that your flight will be enjoyable. Sincerely, Jenna JetBlue | Customer Support Executive Offices read more

Hands down, my favorite pastime is traveling though I don't always enjoy the getting there part. And, it just happens that I'm currently shopping for a new airline post-United/Continental merge and Southwest point system revamp. Not surprisingly, jetBlue came highly recommended from several discerning friends and colleagues. While jetBlue doesn't fly everywhere I need to go, they can get me to Chicago, New York, San Francisco and Miami (by way of Ft. Lauderdale) - some of my most frequently-visited U.S. destinations! From the moment I entered the aircraft, I was dazzled by smiley service and of course, all that extra legroom! I settled into my dare-I-say-plush seat and actually dozed off (even though it's rare for me to get comfortable enough to do so). Because my TV remote was stuck and I couldn't change channels or turn up the volume loud enough to hear the one channel I could watch, the flight attendant offered to move me to a different window seat. When he returned to let me know that one wasn't available, he offered me a $15 voucher for a future trip and... (drum roll)... unlimited Brooklyn Summer Ale! Ah, a man who really knows the way to a girl's heart. Competitive prices, a revolutionary offering of in-flight entertainment, sweet selection of alcoholic beverages and customer-focused service ensures that I'll be flying jetBlue much more often. The only bummer I can think of? No wi-fi availability! read more

With the recent events with their steward Steven Slater...COULD I love this airline more?!! Here's hoping they shoot for the moon on his severance pay, so they can keep all of my stars. read more

BEST AIRLINE EVER! My flight wasn't even cancelled due to Hurricane Irma but I didn't want to fly into Orlando after the hurricane and be stuck without power. JetBlue let me change my reservation not once but twice!! I was literally on hold for less than one minute. The agent adjusting my reservation was so comforting and so nice!! I told her I was shocked at how quickly they answered the phone, and she said everyone is working overtime at the moment. Changing my flight during this stressful time was so easy and hassle free. I LOVE LOVE LOVE JetBlue. JetBlue and Southwest are my favorite!!! I'm not sure why anyone would fly any other airline if JetBlue flies there. They still rock at customer service while most airlines (you know which ones I'm talking about) suck at customer service. read more

Jet Blue has always been good to me. Their flights are normally on time, and then they're not they make up for it by offering a credit, snacks, etc. I have flown with other airlines where the flight was delayed because the wing was falling off... I slept on the granite floor for over 13 hours without apology or compensation. None of that with Jet Blue! Their service is actually very friendly. I have flown with both Jet Blue and their other company Aer Lingus (to Ireland) and their service is always top-notch. The free snacks and food (on longer flights) is always nice. On this particular flight back to JFK from ATX, the flight was delayed about 45 minutes so they comp'ed free premium movies without having to be asked. Jet Blue will continue to be on the top of my watch-list for future flights. (Sorry for the boring review, but I mean come on, it's an airline.) read more

I will not go and allow my family and friends travel in this airlines anymore. The service is so terrrible. Probably they have a good business model by taking out the trolley and stuff, but let me ask you this question, is it a bad thing to ask for water when you were served food? I asked the same. The answer was " We are serving food now!" What the f*** is that answer? Couldn't the person answer " In a minute, Sir!" When language gave us options, why cant we use better one? Thats all am saying. This is the attitude to every customer I could hear form my seat. Terrible people, terrible service. Oh btw the host's name was 'MARIO'. Dude if you are reading this, you SUCK. I dint say this to your face because I did not want to create a scene. read more

Oh Jet Blue... How I wanted to love you. I heard you were like Virgin, but... Where were the black leather seats? Where were the free in-flight movies? Terra blues were great... And the flight crew first rate, But oh... If only you could be more like Virgin... read more

Kiss Kiss Kiss, I love you Jet Blue. I fly to the Bay Area fairly frequently from Austin and had always been a slave to Southwest. Southwest, the airline that lines you up like a prisoner, hustles you in, slams you together like sardines while throwing you a tiny bag of peanuts. No legroom. None at ALL. You can't even cross your legs - that would cost you extra, I'm sure. No ventilation. Half the time, it is hot as hell or too cold. Usually grumpy attendants who sometimes make stupid jokes and sing, but are still rude if you actually want something. Southwest, the airline where the pilots are so terribly unengaged that when they get to our destination, I am pretty sure that they merely point the plane towards the ground and start texting their friends, because the landings are always violent affairs. BOOM, BOOM BOOM, as the plane bounces violently on the landing. SCREEECHHHHHHH.......hurtling towards the gate, the plane makes a deafening roar. You are pretty sure that you were lucky you didn't die. I swear, this is how every damn Southwest flight is. I thought this was how planes flew - until I switched to Jet Blue. I've flown it about half a dozen times in the last year and each time, I have been treated like a human when boarding and haven't had to jockey for a seat. I've had enough leg room. The temperatures were good. The snacks were delicious. The flight attendants were professional and efficient. They did their jobs perfectly and didn't sing my any stupid songs. I swear there is less turbulence on Jet Blue flights. And --- the landings have always been amazing. I swear, last night, I came in from San Francisco and I could not tell at what point the wheels hit the runway. It was that smooth. Did I mention that they have TV on every flight? Yep. I watched all my favorite shows on the trip. It was great. I LOVE you, Jet Blue. I do wish you flew to Oakland, but I will go the extra distance just to be your customer. read more

I have been flying Jet Blue regularly since 2010 and have been nothing but happy with their service and consistency. I fly regularly between Austin, New York, and San Francisco. Without a doubt Jet Blue is the best domestic option available between those cities! There really is more legroom, and they are not stingy with the snacks! As a tip, remember to bring a headset with you to enjoy the TV without having to buy one on the plane. No other domestic airline compares! read more

I think they have a good business model (mimicking SW) and are trying to offer some different things: leg room, baggage, TV, other "extras." Cool. But despite fair prices, their customer service is awful, the amenities and basic necessities are often broken (TV remotes, reclining seats, air vents, lights.) and they do not adapt to passengers needs unless forced. Most importantly to me is their customer relations, which has been repeatedly sub par, both on the plane and when delays occur--which seems to happen quite often!!! Furthermore, the flight staff seem to lack a lot of training--do not seem to have answers or no what to do when things are not perfect. Most recently, we were compelled to wait on a hot plane with no ventilation for 3 hours!! I watched a stewardess stuffing her face with chips while not once did they pass out basic fluids until I rushed to demand water when my wife was over heating. Very questionable. I want to like the airline, but after repeatedly giving them the benefit of the doubt, I do not plan on flying with them again... read more

I fly about 75,000 miles a year and I wish Jet Blue flew more cites and more scheduled times in the cites it flies but all in all they are most service oriented Domestic Carrier in the USA. They give you a credit towards your next flight if the TV isn't working or if your flight is late. They offer more leg room and now for $15.00 more you even have mucho leg room. Your private TV or music, larger seats, free snacks and reasonably priced airfares, friendly staff, clean planes Service = 4.75 Stars Comfort = 4.50 Stars Free Snacks = 4.00 Stars Personal TV & Music = 5.00 Stars Cleanliness = 4.25 Stars Reliable Planes = 4.75 Stars Reasonable Pricing = 5.00 Stars Flight Schedules = 3.5 Stars read more

JET Blue is now my preferrered airline. Adriana was so nice at the ticket desk and at the gate. She was so kind and took time out of her way to assist us. Best customer service I have ever had for an airline. During the flight it was so smooth and I flew from Austin to Fort Lauderdale and even the on board crew was so friendly. JEt blue is the most underated airline ever and Im afraid to even blurt this out cause then everyone would want to fly Jet blue and prices will go up. I love Jet Blue. My name is D Taylor and I was onboard flight 1402 on Sat Feb 2 so you know im a real passenger. Thanks Adriana an jet blue!! read more

Jetblue Jetblue........I love you. Everywhere I go I at least try to see if Jet Blue can take me to my destination before any other airline. They are amazing, very friendly always helpful staff. Just an overall pleasurable experience. Each seat has what they call the overall most legroom in coach than any other airline. I believe it too. I am 6'4'' tall and have plenty of room in regular coach even if the person in front of me has the seat fully reclined. When I choose to upgrade to an even more leg room seat I won't say I have too much leg room but I will say I definitely do not use all the room I'm given. My favorite part is they offer each customer a TV that is built into the head rest of the person in front of you to pass the time. Bring your own headphones or buy a cheap jet blue pair (three dollars). If TV isn't your thing they also offer Sirrius radio. Another cool feature is they have a channel that tells you where you are with a map of the area your in. It will give you the speed your traveling at as well as altitude which is really cool. I don't know about domestic flights but international flights they even offer you a few movie channels for free. I really enjoy that when flying from JFK to Jamaica or Cancun. Snacks Snacks and more snacks is what you'll always get while on board a jet blue flight. They are not stingy like other airlines. If you want a coke, a bag of those wonderful pop corners chips and pretzels then just ask!!! No limit on snacks and they are all free. The best part about your enjoyable flight coming to and end is the unload of the plane. They always have the pilot and flight crew at the exit of the plane simply to smile at you and say thank you. NOW THAT IS SERVICE. GREAT JOB JET BLUE!!!! read more

On my Tuesday flight from FLL, the JetBlue team not only treated my suitcase with utter disregard for any items that could be inside, but a valuable item was stolen from it. On the baggage carousel, my luggage was presented in a tray, and it was absolutely filthy, scratched, damaged, and on top of all of that, it was open and there were another person's belongings shoved haphazardly alongside my suitcase. Not only was I shocked at how filthy my suitcase was, but I was absolutely APPALLED at the fact that at no point did anyone on the JetBlue team even bother to fully close my suitcase, filled with my personal belongings, before sending it down the carousel in front of everyone on my flight. I quickly checked my suitcase for any items that I could easily see were missing, but the idea of fully opening my suitcase in the middle of the Austin airport, in front of my coworkers, strangers, and staff made me extremely uncomfortable. This is a failure at several levels: how could someone employed by JetBlue mistreat someone's personal belongings in such an atrocious manner? How could the employee who put my luggage on the carousel not even pause to zip it closed, so nothing (else) would fall out or go missing? And most importantly, how could some one steal an item of value and have it go completely unnoticed by any form of security, monitoring, or other team members? I was not offered a single apology in this entire circumstance for my violating and jarring experience. Not only was I not offered an apology at any time, but my loss claim (for my very expensive item that was stolen) was labeled as "late" because my flight landed at 6 pm and I didn't call until 7 am the following morning. Never mind my personal experience as a client, or that I had put in basically a full day at work prior to traveling, or that I am terrified of flying and was exhausted from the stress, or that I had a 30 minute drive to my accommodations. My claim was "late" because I didn't itemize every single item in my luggage as soon as I landed- in the middle of the Austin airport. What is JetBlue's response to this very serious claim? They are willing to offer me a travel voucher for the value of the item. Why would I ever want to travel again with a brand who so grossly mistreated my belongings? Why would I ever want to travel with JetBlue after a member of their team stole something out of my suitcase? The very person who I actually PAID extra to take care of said suitcase? And, how on earth does a travel voucher help me replace a gift I was given that held sentimental value to me? In sum, I will not be traveling with JetBlue again and if you plan on traveling with them, try to keep in mind that there are thieves employed by them. Be sure not to take anything you aren't willing to lose to theft. read more