I reached out to them and the phone says"all circuits are busy" So I send a letter while traveling overseas only to find out it was returned with no forwarding address. How can American Express not have a forwarding address? I asked post office supervisor and they said call them(Amex).Called the phone number listed online at same address and get Ameriprise! The receptionist SHE CONFIRMED SAME THING I SAW ONLINE and says "we are kinda associated but not-call the card/Headquarters number"-Headquarters in NY doesn't even know if they have offices in Austin after 20 minutes of being bounced between people-WOW!!!! This affected both my credit and travel plans."Don't Live life without it!-Yes-your other credit cards!" Capital One cafe was very helpful in Austin and they actually see you, read your mail, and when you call get a real person in the USA. I asked for the fax to complain and a bosses name "the said email chairmansoffice@aexp.com,NO Fax,No bosses name except the Chairman is Steve Squeri and "someone will respond in 7-10 days" NO wonder millions are getting there ID stolen!!! read more