We had an easy check-in process and the agents at the gate were friendly and knowledgeable. The flight was delayed a few minutes due to the late arrival of the inbound aircraft but not a big deal. The Delta app is not overly intuitive but it has improved in recent years. read more

This was the worst, most mismanaged bag drop off I've ever experienced. There was a line about 45-60 minutes long of everyone shuffling through, just trying to drop off bags. It wasn't until after the line was almost gone that they decided to open up the priority desks for everyone at the back of the line to utilize. As a result, multiple groups missed flights--including my own. Had we been able to go to the priority line (which they opened right after we moved forward, so the next group behind us got helped ~20 minutes before us...), we would have made our flight and our bags would have been accepted. When we finally made it to the kiosks and checked in for the flight, we were informed we'd still missed the bag check window by 2 minutes and were denied our flight as a result. While a similar party was helped in that line by another Delta agent, we were redirected to go to another area for assistance and wait in another long line. I have a disability that makes standing for extended periods of time really hard and I was close to passing out several times while waiting in both lines. Unfortunately, having TSA Cares doesn't mean much when Delta doesn't care. Interestingly enough, the gentleman being assisted next to us (after we'd gone through the second line) asked to speak to a manager and complained about how this was also the worst flight experience of his life. So would I recommend Delta? No. This was the first time I've flown Delta in years and it'll take years before I trust them enough to book another trip with Delta. read more

Not my favorite airline but unfortunately the only direct flight to LHR from MSP so it's very convenient when I travel back to London Very expensive if you are not flexible and service has been going downhill these days The food in economy is also really bad the last few years I hope they improve but could learn a few things from other world airlines read more

Overall, Delta Airlines is my favorite airlines to fly from a service point of view. Their planes seem to be more roomier. I also like their onboard food and snacks. Oh my God today was quite different! It was interesting experience to say the least. I was leaving out of Austin Texas flying to Las Vegas Nevada departing at 4:35 PM. That was the first departure time before I got to the airport, I received an update to my flight plan, which said that now flight will be changed to depart at 4:05. Cool, that's better than the original time departure so when I got to the airport, it said while I was going through security that my plane was now leaving at 3:50. How could that be? Never heard of a plane leaving earlier than scheduled. I can understand a plane leaving later but how can you have a plane leave earlier than expected, which was Cra Cra!! So, I went through security as fast as I possibly could to look up the departure times and the screen stated 4:05 pm departure. WTF - what the fun!!! So needless to say by the time I got to the gate I asked the flight attendant at the counter, "What is the departure time? Is it 3:50 or 4:05 PM she said it's 4:05 PM. We did not leave until 4:20 PM. It felt like 11:20 pm with all the mental gymnastics. I've never had any Flight that I am departing go through that many changes and especially a earlier time, which was just mind-boggling to me. The flight was relatively straightforward and then they said due to turbulence we couldn't have service towards the end of our flight, which was a bummer, but we did manage to get to Las Vegas safe and sound, which is the most important thing. A very eventful flight... read more

I've been on hold with customer service for over 2.5 hours. Terrible customer service

Good - flights left and arrived on time. All staff were friendly. Bad - both flights (7 hours from Hawaii to Salt Lake City) were Freezing cold and that paper "blanket" no help. Bad - signed up for their App and enrolled in their frequent flyer program. Can't get to my FFP info; keeps saying unable to find. Can't get to their general info website thru the app. I have to go through Google. Very frustrating. Once I get back home (Honolulu) I will find some way to directly know my feelings. read more

I will preface things by giving the entire staff and flight crew 5 stars. I'd give them 10 stars if I could! They're the best professionals in the business. As for safety, A+++. Delta has either cancelled or rescheduled our last 4 flights, mostly without notice. They have changed our seat assignments to accommodate passengers with larger parties. I don't appreciate that, considering that we purchase our tickets months in advance specifically to get the seat assignments we need. My seat was broken on my last flight. The headphone jacks on our last two flights were broken. The cabins need maintenance. I have contacted the airline about it. While they were extremely personable, our concerns were pretty much ignored. My main concern is the constant flight rescheduling. It's getting ridiculous. Literally all of my flights are cancelled or rescheduled. My dad is disabled and approaching 80 years of age. He can't come and pick me up from the airport at midnight, which is usually the flight time I'm bumped toward. I end up having to pay out the ears for transportation from the airport because no one can pick me up at midnight. Delta never allows me a refund or a seat upgrade to make up for the inconvenience. I understand that my review is somewhat scathing. That's not my intention. I simply want to provide an honest review, in hopes that someone from the airline may read this try to remedy the problem for passengers in the future. Be aware that you may get bumped completely, or rescheduled without permission or advance notice. Delta is a great airline. They have safe planes, a great crew and decent customer care. Just make sure you're flexible with flight times, seating assignments and dates. You may have a hard time with cabin amenities. read more

First of all my seat had poop stains and second the people there told me to shut up and they refused to give me any food this place sucks and they didn't even let me use the bathroom read more

The EnTItY is rating this 1 star. Flight was alright but the plane staff were chock full of attitude. (In response to flight 2106 on 10/3/24 AUSTIN to DETROIT) They were answering everyone's questions with so much sass it was almost unbearable. An elderly man was taking his time to exit the plane. No one was upset except for the flight staff who kept yelling at everyone like they were children saying stuff like "let's gooooo, very goood guys" No dark spell could fix this. No fun guys.. read more

My son and his wife were flying from Austin to Seoul under official military PCS orders, traveling with their three cats. After American Airlines denied them due to a 12-hour pet policy, they turned to Delta. A Delta agent at the Austin airport sold them tickets and assured them all three cats could fly in-cabin. That turned out to be completely false. At check-in, they were told Delta only allows one pet per passenger. My son offered to buy an extra seat--denied. He asked to check the third cat as baggage under Delta's military PCS policy--denied again. The supervisor claimed the flight was too long and refused to reroute them through the West Coast. Then they said Austin's temps had exceeded 80°F earlier in the day, even though it was 77°F at departure. Delta's own policy says temps must be under 80°F at time of travel. When my son asked to fly early the next morning, the agents refused to help further, told him to "leave one cat behind," and dismissed him from the counter. They wouldn't even assist with a refund. This was emotionally devastating and completely avoidable. Military families deserve better. Delta failed ours. read more

Horrible customer service we are foreigners coming from a different country. We didn't understand the language that was on the little machines to check in. Airport security was rude and brute. We missed our flight because the workers were on a lunch break. Horrible customer service do not recommend. read more

5 hour flight delay, was not notified until I arrived at the airport, and was only given a $12 voucher for food ‍ No one can eat at an airport for $12! read more

Delta was great! I have a mobility issue with my knees, and they provided wheelchair assistance for me from start to finish! I flew First class this trip, and was impressed by the food. I had the short rib, greens, rice, Burrata & a cookie. I liked everything but the greens. The service was great as was the inflight entertainment choices. They handed out earbuds too. I'm looking forward to flying Delta again! read more

Delta Air Lines - First class meal. Short rib, rice, greens & Burrata. - Airlines Near Me - Austin, Texas

Wow! What. A. Mess. We flew from Spokane (delay) to Seattle (over 1.5 hour delay) and it seemed ignored and overlooked. Nd those of us that had a connection? Messed over! No time to use the restroom or anything. De-icing is understood so no demerits for that: but Seattle. Woo-ya! First we were told it was a toilet issue? Aka unhappy attendants (what about us customers?!?) and then a customer wants to "get off" the flight and that's another 1.5 hour wait?!?. No food. No water. Just waiting. Needless to say. An issue. read more

I want to fly like an eagle to be free Fly like an eagle let my spirt carry me... I am going to be seeing a lot of Delta Over the next few months. Ok it's an airline. They have seats, they take off on time and they land ok... that is really nice! The landing ok part I mean. However I spent "2.whatever" hours in a middle seat all because the on line seat selector didn't really work. It wasn't bad though... they have TVs in the headrests, power for your phone, the temp was good In there... All in all not a bad flight. read more

Delta is HORRIBLE, they really get NO STARS! Thanks Delta for leaving my Son and his family STRANDED in South Carolina after you cancelled their flights home to Atlanta then Texas this morning over this CrowdShare fiasco. Told a family of 5 no flights until Monday with no accommodations or food vouchers, nothing. You need to refund their tickets!!! Do not fly Delta. read more

I just had most unpleasant experience with Delta. I took Delta 847 from JFK to Austin this afternoon. After I passed the gate with my carryon luggage, my husband and son had been asked to check in their carryon luggages. I waited for them a bit. Later when I waited to get on the plane, a man came to me and asked if I took off the tag from the luggage. I insisted I was not asked to check in luggage, he still kept questioning me. He asked for my seat number and I thought at least he could verify I was telling the truth. The man just went ahead and generated a luggage tag and forced me to check in the carryon. I noticed the man was wearing a name badge "Ordain". Delta could hire more "Ordain"s to test customer sentiment, as for myself, I will never ever book another flight with Delta. read more

No Sky Club here which would definitely make things better for me, but the arrival and return were easy enough. They have plenty of kiosks out at the ticketing area so I was able to quickly print my boarding passes rather than depend on the one on my phone. Boston-Austin-Boston, my flight was comfortable as my upgrades cleared in both directions. That makes things so much better. For the folks in Economy Comfort or regular economy, I'm sorry. I do have to wonder about the bright spark in gate planning who had Austin-Boston and Austin-Minneapolis boarding right next to each other at the corner gates with departures within ten minutes. What a stupid cluster that was! I'd fly Delta again. [Review 10193 overall, 1779 of 2018.] read more

Delta Air Lines - Delta at AUS - Airlines Near Me - Austin, Texas

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Delta airlines did a good job in terms of Covid. I felt very confident that the plane had been cleaned well, in fact it looked spotless. They provide a sealed Ziploc with some of their delicious cookies, some cheese it's and bottled water along with some hand sanitizer to every passenger. This is something new and rather recent as initially Covid brought no snack at all. They provide headphones to every passenger who desires them at no charge. The flight attendants on my flights coming and going were all excellent. Very professional, very nice and helpful too. I would definitely consider flying Delta in the future. The things I didn't like all occurred on the Detroit end if my departure. There didn't seem to be adequate employees at 7o'clock in the morning for all the various flights going out and thank goodness I gave myself a couple of hours because all the entire Q in front of where you check in your baggage was filled and overflowing to the outside. I spent at least 20 minutes in that line. The person at the register waited while I struggled for a good 2 to 3 minutes trying to get my bag up on the scale by myself. Toward the end she pushed a button and it came scooting toward her on its own. Not sure why she couldn't do that to begin with or at least once I got the wheels up on the belt part of the scale. I realize I should be able to maneuver my bag myself but I have never not received an offer of assistance anytime that I have struggled in the past. Last but not least I went ahead and opened up an American Express credit card so that I could I have the advantage of my first bag going without any fee which they strongly encourage you to do. Despite the fact I did it and despite the fact I was approved before getting on the app and paying for my bag it wouldn't allow me to use the card without having the full number which of course I wouldn't have until I received in the mail. Unfortunately, the card arrived at my home while I was still visiting in Michigan so I ended up paying for my bag coming and going which I am really unhappy about. I am going to check with American Express to see if there's anything they can do even if they give me a future credit would be better than nothing because I had to use a different credit card to pay for it through the app! Very happy to say that although I'm not someone who enjoys flying both my flights were safe and I genuinely appreciated that! read more

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Crappy airline overbooked and understaffed if you can't get me to my destination safely and efficiently you should not take the 900 dollars screw you delta see you on southwest from now on Worst app ever delta inability to look at my current flight and connections without Wi-Fi even though the app clearly says you can after signing in you have dropped the ball The inflight Wi-Fi Is also garbage I couldn't use it till the plane landed read more

Where to start, flight to Austin from Spokane, Wa with flight change over salt lake. One day before flight I got a text saying flight delayed, because they letting the crew sleep in, missed connecting flight salt lake, had a 7 hour lay over, and in order to guarantee seat on that flight as there was a number of people waiting from missed flights to get that one we had to switch from first class to main ( they reimbursing us after trip). After getting in we did not notice that my suitcases extendable handle was broken. In order to get money back for this you need to present proof of purchase and where bunch hassle, so much for travel insurance. All I can say is check luggage before leave airport. Still got flight back spokane hope it goes better but so far been a big hassle and nothing seemed worry them about customer appreciation. We started our trip at 5 am and got in at 945 be Return flight now also has mechanical issues so returning back to the terminal we been sitting on the plane for a hour. Delta def worst airline problems on our trip to and problems on trip home read more

Delta Air Lines - Airlines Near Me - Austin, Texas

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The terminal suites well with the fairly modern airport here in Austin. Looks more trendy and hip for a Delta terminal. Laid back and relaxed feel, but it needs more cushier seats. read more

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Delta Airlines came through clutch for my family. We arrived at the ATX airport to catch our flight on Southwest. We had 2 bags to check and were greeted with the longest line I've ever seen at an airport. It appears the consolidation of flights by Southwest due to Covid and a holiday weekend led to these crazy long lines. So we missed our flight, called Southwest and learned they didn't have any other flights to get us to our destination that day. United wanted over $700 per person. Delta's cost was $330 a person. We purchased the Delta flight, but it wasn't ideal. We were guaranteed to arrive by 10pm, which was way too late but better than not arriving at all. With more help from Delta staff, we were on standby and were able to get on the first flight to Atlanta. Once we arrived in Atlanta, we realized us getting there earlier by catching the standby flight opened some new doors for us. We changed our destination, Delta was able to locate our bags and they got them to the correct place!!! Then we rented a car and drove the rest of the way to our actual destination. THANK YOU DELTA! read more

Worst experience ! Would not recommend and would give no stars if allowed. All the staff makes up their own rules , they're reckless with luggage, the agent assist representative was scrolling on Instagram as I was trying to check in, walked up to a supervisor they spent time laughing and talking instead of helping me out almost made me miss my flight because I spent 45 at the counter waiting to be checked in. read more

No complaints, everything went how it should. I never really fly delta, they had a bunch of snacks and food for sale on board. I watched 2 movies, which is the business. I think watching the movie is the highlight of the flight. I would definitely fly delta again!! read more

Hey Delta, can you be any worse? The absolute Leader in the worst flight ever. Delayed flight, DOODOOCACA customer service, no way to watch their in flight services with bluetooth devices. Allow 1 hour Check-In time before your flight so they don't pond your ticket off to another person. Don't get me started. read more

0 rating. I have never had a good experience with Delta. Pay a little more and save yourself the headache Absolutely worst airline! Crew "sleeping in" or "not feeling well" on the day of the flight seems to be common for this airline. How about you have a couple on standby to fill in, might be a good idea. read more

We booked round trip tickets from Manchester, NH to Austin,Tx. Our flight down we had a carryon bag without an issue. We were able to check in for our flight home without an issue but when we got to the airport and printed our boarding passes it said we could not check a bag. I take medication 2x a day due, to having a kidney transplant, so I always carry my medication with me. I do not check it. The agent checking our other bag was rude and not helpful in anyway. I asked how we can check the bag and of I could carry my medication on by hand. He didn't say anything. He just took our tickets and stampped them 'ADVISED' I asked him what that meant and he jus walked away to help someone else. The agent at the gate was much more helpful. If he hadn't been the rating would have been zero, if possible. We will never fly United again! I wanted to add the following. The agent who initially took our checked bag saw a bag on the scale and assumed it was ours. He never asked for an I.D. Or any proof. What happened to security. SCARY read more

It was tough at the main ticketing area. The guy was unnecessarily rude to a woman in a wheelchair then told me to get out of line to try and change my ticket. When I couldn't do it at the kiosk, I had to wait comm so long a customer in Sky Priority tried to get me in front of him toni avail. When I finally got "help", I was told ai couldn't change my ticket. I decided to go through security anyway and ask someone at the gate. She changed my ticket and is the only reason for 3 stars instead of 1. She was friendly and professional where those at the security gate have seemed to forget their are in customer service. read more

I spoke to Delta/Supervisor Nicky, and explained how Expedia wanted to charge me for 2 tickets $400.00 to re-booking fee for our flight. That was insane!! my tickets were only $536.00 and they only offered to only credit $136.00 and another fee of $20.00... I always pay for the insurance in case this happens, I was explained that the Insurance is only if you are dying or dead!. Expedia is the worst and refused to credit theses crazy fees...Delta supervisor was so understanding and gave me a full credit so I will be able to book my own flight with them at no extra fees. That is Excellent customer service read more

Imagine flying on a greyhound bus - there you go -that's it -you'll ask for cookies and they will give you crackers-salty ones --you'll be closer to anyone you've ever met -soul mate status with whoever your neighbor is unless you fly absolute first class ,,oh you'll get a refund or credit if your flight was 12 hours late MMM but you'll have to fly DELTA AGAIN -(happened to me twice two separate times) please don't I beg you FOR THE LOVE OF GOD DONT FLY DELTA read more

Delta, mistakes happen, but your unorganized system, poorly trained employees, and generalized lack of helpfulness has made a bad situation horrendous. We took our kids to Disney and on our way back, our flight was cancelled and merged with another flight to "make a full flight" as told to us by your agents. After a 2 hour delay, our flight boarded and your system crashed before takeoff. We were stranded for 4 hours on the tarmac. The pilot overrode company directions and allowed us a short reprieve to go to the bathroom and stretch our legs. When we finally reached our layover, my husband and I had to trek through the airport at 1 AM, carrying our bags and 3 sleeping children. We finally made it home at 6 AM the next morning, rather than our 10 PM scheduled arrival. Our children do not talk of the magical vacation that we tried to take them on, but discuss the "awful flight" we had coming home. While I severely question your business principal of merging flights right before they are scheduled to depart, I can understand the system crashing was a nightmare for all. We were offered a $200 voucher per ticket, but your company has made these almost impossible to obtain and use. My husband has spent minimally 7 hours talking to your representatives, being placed on hold, and being shuffled through departments. This culminated in a 2 hour and 40 minute discussion this morning in which your agent booked the wrong flights and tried to put us on different flights with our 3, 5, and 7 year old children. I can understand mistakes, but I cannot understand your company's lack of ability to rectify this situation. We have flown with other airlines and know that flights can be slightly undpredictable, but the customer service of other airlines has always been helpful. Other situations have been resolved quickly and without a need to complain. Your agent this morning could not even transfer us to a manager or give us someone we could contact regarding our complaint, leaving us no choice, but to appeal to your social media department. I have posted 2 pictures for you. The first is the picture of my children and I at 2 AM waiting for our flight after the 2 hour delay, 4 hour wait in the plane, and 2 hour flight. I acted as a human pillow to try and make sure they were able to get some sleep. The second is the call time from this morning in our final attempts to be patient with your company as we tried to use our vouchers. Please have someone contact me as I hope to get this resolved and make sure this does not happen to other families. read more

Delta Air Lines - My children and I at 2 AM waiting for our flight after the 2 hour delay, 4 hour wait in the plane, and 2 hour flight. - Airlines Near Me - Austin, Texas

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there help servis It the worst I have spent my last day on vacation on hold... after being transferred to "different " agents..Do use yhem read more

Absolutely no phone support. Wait times from 2 to 4 hours consistently. Not worth the time. I use Southwest these days

Flight delayed 6 hours. Lost my luggage. waited 2 hours because they kept saying they found it. Changed my seat I paid extra for and won't reimburse me; asked to upgrade to 1st class. was told i couldn't afford it. Blood on the wall next to my seat. had to clean it MYSELF. Called 800 #, was hung up on. Called back. They were rude. unbelievable . read more

Still sitting here, because Delta could not get the fuel gauge read properly before loading the plane. 2 hours and counting in a hot plane, with crying children, and irritated people. Do something to make this right, Delta read more

Delta Air Lines - Airlines Near Me - Austin, Texas

Not always clear on what the policy is but always service dog friendly! Only airline I trust

I think I'm creating a list just for Delta called "worst people in the universe." I called to book a last minute flight to travel to my father's unexpected surgery, because I know that they offer medical emergency fares. I was told that they could sell me an $809 itinerary for $730 apiece. I declined and then went on Priceline and bought an Express Deal for my trip for $430 a ticket from--guess who?--Delta. So, they had $400 seats available on the specific flight that I was asking about and wanted to charge me nearly double that when I asked for their medical emergency discount. These people are excrement. read more

So I tried to check in with the skycap at Delta. The skycap never looked up and ignored me when I spoke to him. So, I go inside and of course there's a line. The Delta counter seemed to be on island time, VERY SLOW. Very disappointing. Flying in or out of Austin, TX? Try another airline! read more

Delta tells you to arrive 2 hours before 5:55 am flight. No one at ticket and baggage counter and it's 4 am. In Austin, TX. Customer line is 10 deep waiting. Their sign says they arrive at 4:15 am. Right next door, Southwest counter was packed with agents servicing their customers. Ticketing agents with some attitude. You can do better, Delta! read more

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