I see the other reviews and wonder if people are doing it wrong? I have always been happy with Frontier and this most recent flight experience was no exception. I had a prompt and painless time checking my bags. The employees were super friendly and helpful at the desk, as well as the gate. Planes were clean, pilots and staff were friendly. We flew through quite a storm 30 mins prior to landing and despite that and the turbulence the pilots landed the plane better than any landing ive ever had. The key in my mind with this airline is to book the seats with more leg room, which actually I find to be more space than other airlines and THEN the seats also recline. I got the package that included checked bag, extra room seats, and carry on item. Yes its more, but the final price was still HALF what it would be with any other carrier. No frills as far as no in flight snacks, but id rather get something decent at the airport and bring it on the plane anyways. read more

On Friday, 12/5/2025, I was scheduled to fly from Miami International back to Austin on Frontier flight #F94123, confirmation number: RF9FJM. I went to Miami to support a close friend whose husband passed unexpectedly at the age of 57.I arrived on Tuesday on an American flight, with no issues. It was a tough time, and I was anxious to get home. The return frontier flight was scheduled to leave at 7:30 AM Miami time on Friday12/5. I arrived at the airport by 5:15 am and headed to the counter to check in. Mary, the agent at the Frontier counter seemed to already be having a trying day, I said good morning and asked to be checked in for the 7:30 flight to Austin. I presented her with my valid ID and credit card as I was trying to check in a bag too big for a carry-on. First, she said she cannot check me in because she cannot print a boarding pass and luggage tag, but she charged me $104.00 for the bag. She then said she cannot check me in because there is a security issue in the computer attached to me and preventing her from checking me in and to step away from the counter. I asked if she could help me or call her supervisor to resolve the issue, she said she called her supervisor to find out what they can do, I need to step away from the counter. I call customer service, 1-8014019000, and got Sheila. She tries to help me get the boarding pass on the website, but we keep getting an error message. Sheila asks to speak to Mary who refuses to take the call, she ignores me, repeatedly tells me to step away from the counter, rudely, and she helps other customers. Now my voice is getting louder, and I am demanding to speak to her supervisor. It turns out her supervisor has been standing next to her all this time watching this exchange unfold, her name was Atinea or something like that. She finally identifies herself as the supervisor, and begins to tell me how she cannot help me? Well, who can? Where is the TSA Office, where is Airport Security? Can you call them over? What is the process? Atinea or whatever her name was takes my phone to speak to Sheila. She proceeds to tell Sheila, the customer Service rep on the phone, that there is a security issue in the computer preventing them from checking me in. They all tell me I will not be boarding this or any other flights until the issue is resolved. I ask again, how do I resolve this issue, I must get home. Thank God, at this point a Sergeant with Miami Dade Sheriff's department at MIA comes by and asks me what is going on. I tell him everything that has transpired and that I just got to Miami on Tuesday, with no issue, and that I have been a TSA pre-check for many years. I travel on regular basis and never had an experience like this. One of his officers, Officer Suarez, joins us, and listens to the story. He takes my ID's (Driver's License and US Passport card) and goes to the TSA office to check if there is a problem. I am still standing talking with the Sergeant whose name I neglected to get, he was so patient and kind, when Officer Suarez returns & tell us, me and the Sergeant, that there is no TSA or security problem. Officer Suarez goes behind the counter to speak to the Frontier Agents whose picture is attached below. Meanwhile, Sheila, customer service, on the phone refuses to refund my ticket, said she can only give me a credit, as if after this contemptible treatment I would use this airline ever again? I got charged for the seat and the bag. I still need to get home, the incredibly noble & kind Sergeant finds a flight on American, leaving at 8:30 AM. He asks Officer Suarez, to drive me to the American airlines terminal where I buy a ticket, board and get home with no problems or issues. Of course that cost me another $300 plus dollars. In conclusion: -Frontier and its staff are terrible. They are quick to take your money, without providing service or the seat you paid for. They will not support you if you have a problem, and certainly will not refund your ticket when they refuse to serve you even when they are wrong -The Agents, Mary and Atinea at MIA were unprofessional and unhelpful. It was clear they treat Frontier clients with contempt, disrespect, and disdain. I guess they hate their jobs. Maybe their poor treatment of the customers is a reflection of how Frontier treats them -Sheila, the agent on the phone, tried a little to be helpful, but was quick to give up and say not my problem. She was also quick to tell me your ticket is non-refundable, I will issue you a credit. -Beware of predatory business practices and policies when you fly, some of these airlines are getting away with very unsavory behavior read more

Customer service is not great. We bought the Go Wild pass last year and even though you can fly unlimited times with Black out dates we picked a very slow time and thought we shouldn't have a problem getting on the plane but we were half correct. We got a flight there but when we called for a return flight ,you can't book round trip flights with Frontier, they told us no seats available for our Go Wild Pass. They said you can get seats but it will cost you $250. Even though you can only book domestic flights the day before your departure I called them exactly at midnight for flight next day they said you can't use your Go Wild pass for any seats on this day. It wasn't a Black out date(April 30th) but it will cost you since we don't make money on Go Wild passes. I would not recommend you use Frontier Airlines. read more

Frontier is the worst airline in the industry. Their non-existent customer service team actively ignores consumer complaints. Their planes are always dirty & are never on time. Their terminal is in an isolated location at the airport. They provide unusable vouchers & invalid contact numbers. Try calling their main number at 801-401-9000 & you will never get connected with anyone. Once they nickel & dime you with the add-ons the price works out to the same as the major airline carriers. It's never worth it to fly with this company read more

What a sh*# show! How do you book a flight in advance and as you're boarding you get pulled out of line because the airline oversold the flight!!? I guess you do get what you paid for with this airline. The other customers who were pulled out asked for a manager, she covered her mouth while laughing only to say.."I am the manager" WTF!!?? It's unfortunate that an airline can get away with this. read more

Negative 0. Very poor customer service! Very poor customer service by this guy at the Austin Frontier Airline check in counter. He looked Mexican and fruity. He was very rude and condescending. First off, I was late for my flight and that was completely my bad. I came in 4:30 and my flight was 5:15. I was supposed to check in 60 minutes before the flight. When I got there, he said "baggage check is closed" That, I accepted because I was late. So I gave my baggage to my sister who luckily stayed and waited for me and my daughter to get through before leaving. So I handed her my luggage and accepted the fact that I will not be able to bring it with me. But this guy at the Frontier counter already made up his mind to make this situation hellish for me and not help me at all and gave me a misleading instruction. After telling me that baggage check is closed, he then told me to "go to the gate" to get the boarding pass for my daughter. So before you get to the gate, you have to go through TSA, so me and my daughter went to the security, and my passport got scanned. When it was my daughter's turn, the TSA guy asked for the boarding pass for my daughter. So I said the guy at the counter instructed me to get the boarding pass at the gate. But the TSA said he couldn't let my daughter in the security check unless of course she has the boarding pass. Feeling frustrated, anxious and confused, I asked my sister to go back to the Frontier counter to ask what's going on. My sister went and got another Frontier counter representative and she asked what was happening. According to this lady at the Frontier counter, "if they cannot give you a boarding pass, then I cannot also give you a boarding pass" And she went, "and plus you're late" Unbelievable! This Mexican guy could have clearly told me that he could not print out a boarding pass because I was late and the system is already closed, instead of not helping me understand the situation and putting me in a loophole. This was my daughter's first time flying and mine as well after 3 years. So I was completely confused, and didn't know how the system works these days. I asked for a supervisor but he said "I can give you a phone number" My ticket eventually got cancelled. Which I paid more than $300. They were also gonna charge me $99 for our carry on. After leaving the airport, I called the customer support number where I only got a $45 credit. This airline is a scam and that Mexican worker is from hell. How can some people be so heartless? read more

The only reason I gave a star is because you have to. Frontier airlines is horrible. My husband has been stranded in Denver since 3pm today and they keep pushing his flight back. The only reason we chose that flight was because of the flight times available. WILL NEVER USE THEM AGAIN read more

I've personally always had a great experience here. It's so quick and easy to check in and they have a great food truck outside. The staff was very helpful and friendly. Last time I had to get dropped off very early and was resting my eyes and one staff member checked on me to see if I was supposed to be on the flight that was boarding so I wouldn't miss it. They were very kind. Also the coffee is free refills. read more

Plane delayed over two hours. Then finally boarded just to wait another hour Because one of the cockpit crew was delayed!! Someone warned me about flying Frontier! Wish I'd listened! read more

They do not communicate with it's customers. Apparently you have to check-in 24 hours before your flight; but they don't tell you this in an email, call, text or anything! I tried to get my boarding pass and the people at the desk were rude and dismissive towards me and several other customers that couldn't board due to this unwritten policy. I called customer service and they were absolutely no help at all. They wouldn't give me a refund but a Frontier flight credit. WTF?! I'm NEVER going to be using them ever again. I've never flown with them before, an now I NEVER WILL. read more

If I could give a zero I would. This company intentionally makes traveling miserable. No 800 phone customer service, the agents at the airport cannot help, they force you to do it through online chat. Online chat can only resolve certain things. Result for us. Missed Disney for our 4 year olds bday. Will never be able to use the flights we bought or recover the ridiculous amount we were charged for checking backs. Maybe the worst customer service experience I've ever had. Go bankrupt please!!! read more

The south terminal is kind of old-time charm, but frontier customer service is atrocious. I had a two-way flight, and they managed to send my bag only to the halfway location. Getting help with getting my bag anyway was extremely slow. The online help is totally unequipped to deal with any but the most basic questions. There is no human attached. There is no easy mechanism for finding a human at the airport to help you; you have to chase them down. read more

DO NOT BOOK YOURS FLIGHT THROUGH FRONTIER!!!! They had everyone waiting in line well before the hour time period for checked bags and the worker just walks away and says bags are cut off and everyone's forced to find a new flight and to make matters worse you can't even get ahold of customer service to figure out refunds or anything half an angry flight and now an empty flight read more

Frontier Airlines - got here well before the hour time period to get my bag checked and the front desk worker just walks away - Airlines Near Me - Austin, Texas

This was the worst experience I have ever had on a plane. The flight attendants were so rude. Than they came and took my boarding pass and iD looked at it gave it back to me didn't say anything...than my checked in bag was left in Colorado. I landed Friday and didn't get my bag until Sunday!!! DO NOT RIDE FRONTIER!! I'm telling everyone...DO NOT RIDE FRONTIER. One more thing I had to change the date on my ticket and had to buy a whole new ticket along with paying for a checked in bag that made it to me 2 days late. Once again. Do NOT ride frontier. They aren't any cheaper either!!! read more

What a piece of crap airlines. First off they don't tell u that the terminal is 30 mins away from the main terminal and then on top of that they close the baggage check and hour before the flight with zero recourse to help you if your even 2 mins later than that hour time frame. They made me miss 3 flights and I have a baby and 3 year old! What a bunch of useless drones. read more

AWFUL CUSTOMER EXPERIENCE....Canceled my flight from Orlando to Chicago hours before takeoff. Had to rebook with another airline....and they would not even reimburse $225.00 for the difference in airfare....STAY AWAY...would be a zero star rating if I could read more

104$ to bring your carryon Very unethical in every way. No me too that's a completely different terminal off property. Pick another airline read more

By far the worst airline in the US I've ever experienced. They canceled our flight and refused to tell us why. They told us they couldn't help us at the airport and that we had to call Frontier instead. They told us the opposite when we called them. We called multiple times waited over 40 minutes each time and got hung up on immediately each time before we finally got through. At the airport they told us we could call the number to get vouchers and then when we called, they said we had to get those at the airport. They also refused to book us on another airline. read more

I wish I can give negative stars because I so despise these airlines. The baggage drop off was way too slow, the staff at the airport are rude. On top of everything, they lost my bags and the only way to reach them is through mail and haven't heard from them. Would never take these airlines again and wouldn't recommend them. read more

Frontier offers no live human support. Forget getting any help that isn't in their useless chat bot.

This was an absolute terrible airline. They don't tell you they close check in an hour before the flight and there is absolutely no one working there. We had a problem with our boarding passes and TSA told us to locate a Frontier employee but there is NO ONE working there. The check in desks are completely empty and when you call the help line you get minimal assistance after being put on hold. Online they told us we couldn't refund our flight, even though we were able to do it oOverall this is the worst customer service I have ever experienced. read more

Couldn't check in for flight for next morning. Was on hold for over 2 hours finally cancelled. And booked with American.

I wanna start by saying the crew on my flight was absolutely lovely and so was TSA but the women at the front desk were so rude, they kept telling me they had over sold the flight and how I should have gotten here earlier (I was an hour and a half early). Also it wouldn't let me check in online so they made me pay extra because I didn't do it online. The lady she helped us was extremely rude and I watched her be rude to other people as well and laugh about it. read more

I booked a flight on Tuesday, tried to call all day on Wednesday, left a message for a call back, that call back never happened. I continued to call, they changed everything to chat ( which is only a computer response) it was not able to understand my question. I called again today waited on hold for over an hour, was told it was past the 24 hours from purchase date and there was nothing they could do. I asked several times to speak to a supervisor and the agent told me there was nothing a supervisor would do. I asked again today waited on speak to a supervisor, the agent again told me they would not do anything. She finally agreed to transfer me. I again waited over 15 minutes on hold. The supervisor told me since it was past 24 hours from purchase they could not do anything. I explained I tried yesterday, asked for a call back that never came. They kept sending people to chat. This is by far the worst customer service experience I have ever had. read more

The amount of time it take to get from the main terminal to the south terminal is ridiculous and definitely not on the same schedule as the flights leaving but it ok the customer service from the airline will quickly make you forget about the frustration of a 30 minute bus ride I feel like I would rather get a tooth pulled with out anesthesia before I use them again read more

I came at 8:15 tried checking in kiosks but it wasnt printing my ticket. Tried to check in on my phone but it asked me to pay my checked in bag and I did. Before me were 2 families the counter of 5 - 6 people each. They were obviously having issues as well. I kindly waited in the line to check in my check bag I paid for on my app amount of $74 dollars. As the family left to go through TSA there were still a couple of us patiently waiting in line. As I put my bag on the scale and picked my head back up 2 ladies were standing at the oposite side of the counter and didn't say anything to us for about 2 minutes while we waited. When I said excuse me? She said do you have a bag? If so You would have to bring it through TSA. I was confused. I was not late I was there the fact that there was only 1 attendant at the counter at austin south terminal is why the line was upset and long . As I went through TSA they didn't only dispose some of my personal belongings but they also charged me another fee of 99 dollars for a carry on and threaten they are gona close the air craft. They literally where yelling at the remaining of the people behind me. The mans saying he'll except my bags to the attendant at the computer but shes saying she'd have to charge me the 99 dollars to carry my checked in bag up the ramp to get into the plane. ALL of this wasn't necessary as I followed all the rule. I feel like a refund is necessary as I had to carry my own luggage as a carry on and pay extra expenses due to your lack of staff and communication during the duration of boarding. It's very upsetting and I am not happy with the way the boarding process went here at the south terminal of Austin Texas and I am also not happy that my own personal items were tossed by TSA. I fly often and this experience was the most horrible. As guest service regardless the trouble first off we do NOT yell at anyone for any aparent reason their should be a manager that would be able to better control the situation. I just feel for as long as I waited. Thr troubles and for my own personal items having to be tossed a full refund is necessary read more

ZERO STARS! What a horrible experience! Never again! Horrible customer service, ended up missing my flight because of their short comings. Had to spend another $400+, after being told I would be refunded due to their mistakes, the airline is refusing to refund my $500. read more

They left my bag in another state! The front desk staff would not help me all they were saying is you should've made a claim within 4 hours they did not take into account that it was way past that and that was over and done with they said it was a waiting game and that they can't help me, if I could give this place 0 stars I would read more

This lady told me she was going to charge $25 to help me print my ticket. Gate attendants were rotten, rude, and totally unhelpful unless, of course you pay the $25 'help you' fee. Do they make commission on that? I used to love frontier. What a disgrace! I'll probably never fly frontier again. read more

Awful treatment of passengers... Trisha at baggage Check In says ... she's gotta charge extra fir an overweight bag ( mind you the other luggage is underweight )... so I say no way... you guys advertised a cheap flight then charged extra for every piece of luggage, carry on, purse and actual seats ( yes you have to pay extra for each seat AFTER you've already paid for tickets!)... so I transferred over extra weight to the second luggage ... then she says that I have to go back in line -- one we waited in over 35 min! I said ya no way! Rude and obnoxious!!!! Never flying with these guys again! Total ripoff and no customer service! Oh and because we flew Frontier... Austin, Texas airport drives you half hour away to board on Frontier... they don't even fly out of the airport's main terminal! Then we get on the place and it's dirty!!!! See pictures!!! read more

Frontier Airlines - Airlines Near Me - Austin, Texas

So on Mayb14 ,2023 .... I was going to Las Vegas arrived at airport . When I was advised that Frontier wasn't flying in on that day . So my flight was canceled . With no e-mail or a phone call or a text .that my flight was canceled and I wasn't informed . I sent emails to them and called but I have not received any info from the airline .what hurts I flown with them only and yo be treated this way is uncalled fire. read more

Imagine both your flights on a round trip being delayed. A one hour flight gets delayed longer than the flight itself? Get your stuff together frontier what a joke never again read more

After reading so many horror stories about Frontier Airlines, I was primed to expect the worst: uncaring staff, uncomfortable seats, inflexible corporate policies, and extra charges for everything that we take for granted on other airlines. Even with the possibility of all of that, I was willing to give Frontier a chance because I was able to send my family of 3 on a winter snow ski trip for a very low cost with our airfare being covered by Chase Sapphire points. Plus, Frontier offers convenient non-stop 2.5 hour flights between Austin and Denver (their home hub), and I'm all about reducing transit time during my precious time off from work. It seems that the key to not being upset by Frontier is doing the homework to understand their system and using it to your advantage. Frontier rewards customers who are prepared in advance. The closer to your flight you pay your bag fees, the more expensive it will be. The sooner you check in to your flight within the 24-hour window, the better your boarding group will be. If you haven't printed your boarding pass and checked your bags within 45 minutes of flight time, you won't be permitted to board. And so on. See baggage rules here: https://www.flyfrontier.com/travel-information/baggage/ and seat assignment rules here: https://www.flyfrontier.com/travel-information/seating-options/ and baggage/seat assignment packages here: https://www.flyfrontier.com/ways-to-save/bundles Given that we were on a winter ski trip, we knew we'd have a lot of baggage and we did not want to deal with any hassle at boarding, so I paid $107 RT per person several weeks in advance for "The Perks" so that we'd have the ability to bring a checked bag, a carry-on bag, a "personal item" (which would be included with each ticket), and most importantly, we'd have reserved seats in the same row. I also took care to ensure that our luggage items met Frontier's size and weight limits; we were never questioned at all about any of our luggage or carry-on items. We also made sure that we arrived at the airport with plenty of time to spare. We experienced no delays or other problems with our flights. From the reviews I've read here and elsewhere, Frontier does not have a very good reputation with handling those situations, so "your mileage may vary." It's true, the Frontier seat rows are closer together than those on other planes and the seats do not recline. Additionally, for all but the first 4 rows, the trays on the backs of the seats are laughably small. None of this was a problem for our group on a 2.5 hour flight, but I could understand needing to avoid this for a longer flight or if the traveler needs more space for height/weight/health reasons. Both planes that we flew in November 2016 were clean and modern Airbus A320s, with all of the latest features promoted on the Frontier website. Not sure if all of their planes have been upgraded at this point... Bottom line: While I still prefer SWA as my "low cost" carrier for their more customer-friendly staff & policies, I wouldn't hesitate to fly Frontier again to/from Denver. In fact, I'm already planning my next trip! read more

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The absolute worst airline on this planet. Drops us off at the south terminal of the Austin airport with absolutely no services at 12 midnight. probably 150 frontier airline passengers waiting outside in the cold, for shuttles back to the main terminal. Might as well drop us off in Beirut. Avoid this airline like the black plague. Pathetic. read more

Frontier likely operates via technical legal loopholes, as their business model seems quite illegal. Customers are regularly denied access to their paid flights and offered no support or compensation other than a possible chance for a partial refund. This is fraud and false advertising, and it leaves a sick taste in my mouth knowing that such corruption is allowed to run rampant in what is otherwise a beautiful country. I lost $300 I couldn't afford to lose and the braindead agents didn't bat an eye. I've reported this fraudulent company to the authorities but nothing will likely change; my best advice is to look anywhere else for tickets. read more

They need to replace the Frontier leadership with individuals who understand the concept of customer experience. Attached is a photo of my seating area at the BEGINNING of my flight that shows the food, stains, and garbage around my seat. Frontier made me feel like a wallet, not a human, with their excessively high charges for everything, including checked bags, carryon bags, and seating. They even charged for a cup of water during flights! Really? Worse yet, their prices for checked and carryon bags go up if not purchased at time of flight booking, which they don't inform you. Also, there are zero seat selections without additional cost. Furthermore, on multiple occasions during the flight passengers were asked to empty the garbage in the back of seats for the next guests, and I saw the stewardesses hustling to clean the aircraft before the next flight. Apparently, Frontier doesn't hire a cleaning crew so they ask their passengers to do it for them. They should know that it's not good business to ask customers to do their work for them, especially after they've treated us so poorly. I will avoid Frontier at all costs. read more

Frontier Airlines - View of my seating area at the beginning of my flight! - Airlines Near Me - Austin, Texas

Seats are uncomfortable as hell. Sitting on a rock would probably feel better than the seats they have in there. Can't recline either. Make SURE you pay for carry on bags upon checkout online or they charge you $45($38 online). Several times my flight from Denver to Austin was transferred to other gates. If you want to "save" but lose your sanity, this is the perfect flight for you. Edit: It's now 7:28pm yet no one is even boarded yet when their schedule board says "on time". If you want to be fashionably late to any of your events you're flying to, this is the flight for you. read more

Frontier Airlines - Airlines Near Me - Austin, Texas

DO NOT!!! I repeat DO NOT!!! Use this airline!!! I have never been so humiliated in my life!!! They made me take all of my stuff and throw it away stating my bag was to big which I was willing to pay more for!! Then they closed the gate in me stating no more boarding !!! I called Frontier and they were no HELP!! Couldn't speak to a SUPERVISOR DUE TO JOT BEING ABLe TO"FIND" one! Stated I was put down as a no show even though I was physically there checking in and everything!!! Wow o wow is all I can say about this AIR LINE!!! Nnneeevvveerrrr will they ever get a DIME FROM ME!!! read more

Frontier Airlines - I had to take my stuff out and put in a trash bag Due to not wanting to throw my personal belongings away! - Airlines Near Me - Austin, Texas

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I arrived at my destination with an empty jewelry box and no one at the airline will pick up a phone.... when I am finally able to talk to someone 2 days later they say I am outside of their claims time frame and they won't even try to make it right someone stole every piece of jewelry I had. read more

Frontier Airlines - It had my gold necklace that my husband gave me for our wedding :( and also a couple pairs of earrings - Airlines Near Me - Austin, Texas

Do NOT fly Frontier into Austin. They are in a separate terminal (South Terminal) that makes you go outside to get on or off a plane so you are subject to rain or hot summer sun for long periods. Add to that it is a 20 minute bus ride away from the main terminal, and the bus service is terrible and there is no shade at all while waiting at the bus stop! We had to wait out in the heat and summer sun for over 30 minutes for a bus to even come, and when it did the bus was barely air conditioned, so it took almost an hour of sweltering heat just to get to the main terminal so we could catch the shuttle to our hotel. Some of that is the fault of the Airport, rather than Frontier, but if Frontier won't demand better service and accommodations for its customers, that's still their fault! read more