Make sure you check in ASAP when you get the notification otherwise you'll pay $45 at the counter for your carry on. That's $62 Canadian!!

@flyfrontier Worst airline I have ever flown! ZERO customer service, even after a month of back and forth with Kalie in "customer service" I have gotten nowhere. They left me stranded in 2 airports, making a 2hr flight into a 3 day ordeal, then they overcharged me on in flight purchases and refused to correct the charges. They feel that even though it doesn't even come close to the expenses incurred even for the original ticket, they feel that a $100. voucher for future travel on THEIR airline is more than enough compensation! NEGATIVE!!!! Why on earth would I want to go through that again, or even risk it knowing that if something were to happen, they don't care enough about their costumers to even try. NO WAY! Don't risk it, the cheap price isn't worth it. read more

Sorry to say but worse airline experience ever my wife and I have ever had. No information or updates given. As we sat there waiting after each delay I noticed that our bags were being removed from the plane, when I asked what was going on they said the flight was cancelled. It was a battle trying to get a refund and were still not even 100% sure that we are getting it. The Frontier attendants acted as we bothering them when we tried getting information. All I have to say is Horrible Horrible customer service. We will never fly Frontier again. read more

Have a flight that's supposed to take off at 5:30 on a Monday morning but was delayed an hour because of weather. This actually ended up being helpful, because at bag check in they only have ONE person working. Have already been in the line to check my bag for 45 minuets and have at least another 15-20. While every other airline has at least 3-5 people at their counter. This means that we're pushed back farther and farther in the security line. I wouldn't be surprised if we missed the flight, and I would be the fault of the airline themselves. Would it have really been that hurtful to your profit to have one more person working? Especially when you charge for everything little thing? read more

We had been warned and still booked from the low air fare. Everything is extra including water. Our plane was delayed 3 separate times totaling 3 hours. Once on board they let us know the flight had been canceled due to landing curfew at our destination. After 2 more hours at the gate waiting in line they started to hand out hotel vouchers, promised transportation (had to pay for Uber), didn't even give us an address of which hotel so we had to make two trips. Created new flight for the following morning. Employees were polite and stressed but not worth saving a buck to go on a completely unorganized plane with little to no back up plan. read more

I usually don't like to leave negative reviews but, congratulations Frontier airlines! You have motivated me to change my ways! The customer service is horrible, the fools (and I'm being kind here) that work for Frontier in Chicago don't know what they are doing and they have the interest and motivation of an apathetic teenager. But wait, then you call them to get your promised refund (along with scores of other frustrated passengers) and they refuse to give you written confirmation that you'll get the refund. In fact (drumroll please) they don't have the capability to do that...apparently because they don't know how to type an email or take a screen shot of the promised refund they are "looking at." I teach elementary school and my students could type out a confirmation email. Frontier airlines, train your employees to treat what few customers you have left with at least 10% respect and understanding...I mean, 10% would be a blessing at this point. I can assure you if I treated my students and their parents the way you treat your customers, I'd be fired....and rightly so. Next time, I'll gladly pay double for a ticket with an airline that actually cares. read more

I took a long weekend in Denver July 17-20 I bought my ticket before reading the reviews, but my trip wasn't bad. We were delayed 45 minutes departing Austin Friday night, but otherwise both the flight to and from went without a hitch. The staff on the flight to Denver on Friday night was particularly friendly and helpful. The planes were both clean, no the seats didn't recline. I paid a $30 seat fee both ways and even paid the carry on bag fee of $30 so my plane ticket with seat and bag fees came out to aprox $320, still cheaper than the other carriers by about $60. I always check in online with the carrier and print my boarding passes before heading to the Airport-I guess that's why I have so few problems in those areas. read more

I have never been on a dirtier airplane. The seats had crumbs and what appeared to be smudged chocolate on them. The floors were a mess. I was afraid to open the seat pocket in front of me. The flight was inexpensive at around $200, but my seat mate said she got hers for $99. I know this is often how airlines work, but it was disappointing. I would avoid flying Frontier in the future. All in all a negative experience. read more

Deal-wise, amazing. Pre boarding for disabled people wasn't ever announced or happened for my BF to board early, so that was a shame for him when he's used to being recognized and treated a little more with care.. The issue I had personally when boarding with him and our two kids is they apparently overbooked the flight, I was sitting away from them (not an issue) but the issue was they kept putting me in any open seat during boarding and when more people boarded and had the assigned seat I was told to go sit in, I got bumped to whatever seat was open again & again until I told them "Look I'm 7 months pregnant and I don't want to keep having to get up can I just wait with the other flight attendants in the back of the plane" after that and after them noticing I was pregnant their customer service was much more understanding and less frustrating knowing I wasn't trying to be a pain in the ass on purpose or complaining for no reason. I'm not sure if we would even fly this airline again based on the fact that overbooking a flight is ridiculous and I could've gotten unlucky and been placed on standby for a later flight that would've ruined our holiday plans for Christmas and New Years, but their attendants were pretty nice after I spoke up to them. read more

Thought I would give Frontier a try. Never again. 4 hours late. Customer service in Philippines was worthless. They cancelled flight. Had no answers up and down supervisory chain. Just kept apologizing. Misleading baggage charges. Who charges for a carry on? If I was CEO I would be embarrassed as hell. read more

Same as Mike D below. We arrived early and are still sitting on the tarmac 45 minutes later. No updates, but they are now at least allowing passengers to go the restroom. Screaming kids, horribly hard seats, and you have to pay for the smallest snack or a drink. I will never fly Frontier again. One star is too much for this airline. read more

Cheap air fair, yes... BUT DON'T FALL INTO THE TRAP. Their customer care is horrendous. I had a flight from Atlanta to Austin, $77 round trip. Seemed unbelievable (as I should have known, it was..). Beyond just uncomfortable seating, they do not care about what is best for their customers. I had my flight scheduled but it was canceled due to snow hitting GA. If you know anything about the south, we don't get snow often. So when we do, everyone goes crazy, despite Atlanta only getting a few inches. Something I would assume these planes are equipped for since they fly to cities like Chicago and New York during the winter months. So, I had taken time off work but wound up rescheduling my flight for the following weekend, leaving me to take off even more time from work but I didn't see this as a major downfall if it meant visiting a close friend. Well, of course, this weekend happened to be the weekend Hartsfield Jackson had a power outage. So here I am again, dealing with another canceled flight from Frontier--despite the fact that the power returned Sunday night and my plane wasn't landing until 2pm on Monday. Other airlines were still flying in on Monday, yes maybe the power outage only affected certain airlines but I am still unsure as to why Frontier had to cancel on Monday when everything was fixed Sunday night. So, Frontier gives me the option of rebooking my flight for no additional costs.. Awesome! Nope. The next flight they could offer me was on Friday with a connecting flight in DENVER (sounds like too many hours on a Frontier plane already, right?). PLUS it wasn't realistic for me to stay five additional days! Money is needed and I can only make money if I work but alas, I cannot work if I am not in Georgia. Frontier offers to give me a refund. For $33.... If you travel frequently, you know $33 isn't going to do jack shit for a last minute flight home the week of Christmas. To fly out on Monday tickets were as "CHEAP" as $800. I wound up booking a flight for Tuesday for $280. Frontier then offered me a $50 voucher.. As if I ever want to fly with them again. I called and spoke with a supervisor to see if they could give me a FULL refund or compensate for my flight. He told me repeatedly that it "wasn't their fault," and I politely reminded him that the power outage was not my fault either, nor was the $280 ticket I had to buy home. He demeaned me by reminding me that a $50 voucher along with a $33 refund is more than what I spent in the first place--as if I could not do that math on my own. I understood that fully but that voucher still wasn't helping me with the extra $280 I had to pay out of pocket around the holidays. He refused to give me a full refund, despite me saying I would prefer that over the voucher, and continued to speak down to me as if I did not understand that the power outage wasn't their fault. I would give them less than one star if I could. Not only were they not willing to work with me, each person I spoke with treated me as if I were an idiot and didn't understand the circumstances. The man kept reiterating that this was a loss for Frontier too... Well, it's going to continue to be an even bigger loss for them if they continue to treat their customers like this. I will NEVER fly with Frontier again. Spend the extra $100, fly with Delta. They seem to be handling the power outage with grace and dignity. Maybe Frontier could learn a thing or two from them if they really want to stand a chance at being a big airline. read more

This was my first and last time flying Frontier. We got to the Austin airport and found our flight was delayed for several hours until 12:59am. Once the plane landed people were not getting off quickly so we could board. Instead a police officer showed up and I knew something was wrong. We waited almost 20 minutes before one of the waiting passengers said the flight had been cancelled. The gate people hadn't communicated that information to us. We found out the plane came from DC and the flight crew timed out. Of course Frontier knew the flight crew was going to time out and let us sit there for hours instead of being proactive and trying to find us other flights. We got a $400 voucher which doesn't cover the cost of the new one way ticket of $550 to San Jose. It left everyone angry and frustrated. Needless to say we stayed the sleepless night in the airport and took a flight at 6:45am. 12 hours of needless waiting. I will never fly Frontier again. read more

I wish I could give zero stars. Worst company I have ever dealt with. I plan to sue the heck out of this company. Over 10 hours waiting for a plane. Lied to on multiple occasions (I live 10 minutes from the airport). Can't find anyone in the entire airport to help. Cost me hundreds of dollars in hotels, car rentals. Tickets to events (could not go). This company will go under. read more

Understaffed for peak times resulting in extremely long lines and inefficient check in process. Kiosks are not clearly marked and a waste of time. I'll pay more in the future for expediency & friendly service. Discounts aren't worth the savings. read more

We got to our gate at 6:59 for a 7:14 am flight. There was no one there. The door was locked and the sign read 'CLOSED.' We used the courtesy phone to find out what was happening. By now it was 7:13. The man on the line said the plane had left at 7:10 We were checked in and had checked one bag, yet they closed the gate at least five minutes early and left four minutes early. We went to the desk and asked for an explanation. Two kids were working the desk. They stared at us, seemingly unable to understand what we were saying. We asked for a new flight. They told us there was a flight tomorrow, but it was a connecting flight and we'd arrive the day after tomorrow. We asked for a refund. They testily advises us to call an 800 number and threatened to charge us for our bag, which is currently at 30,000 feet while we sit here on the ground. We've just paid $900 to Delta for last minute tickets. The 800 number was a machine that told us to go to the website. read more

This airline is the worst one we have ever flown. Not only did they have us waiting at a dirty gate, but they also failed to keep us informed as to what was going on. The plane was delayed but no reason, explanation, or warning was given. When we finally went to get on we were forced to pay for a carry-on, which was not previously mentioned. In addition the employees were unprofessional and very disorganized. I wouldn't recommend this airlines to anyone, even if it is slightly cheaper. Do not expect any service if you do choose this airline. read more

Frontier airlines is the worst- don't fly with them. My flight got delayed in DC for 4 hours, they cited weather and I undertood that only for my connecting flight to leave me high and dry at Austin airport. I am spending the night here at the airport and I have to pay an extra $75 for missing my plane that was also delayed but left sooner than they had indicated on their flight board. In addition, Frontier tricks you into buying cheap tickets only to creep in with seat selection charges, additional baggage fees that sometimes add upto $60. So you can be prematurely happy that your ticket cost $300 when you buy it, but when you do the math eventually it's $500. If you are not lucky like me today, you get to spend the night at the airport and they wouldn't bother to offer you accommodation! Someone please ban Frontier airlines read more

We have flown Frontier a few times now, within the last year. I'll admit before our first flight, the reviews had me a little worried. But the service has been outstanding, and we have had only one 45 - minute delay in Denver. Their fare sales have taken us places on a whim, which have been excellent, and without would have been impossible. I've found that although they "nickel and dime" you for everyrhing, if you do the math, you still come out way ahead most times. I also find that if you read the fine print, and play by the rules, there's nothing to worry about. Pay for your bags and seats ahead of time (it's much cheaper), know what the fees are and plan for them ahead and then enjoy. Their employees have been fantastic and have always made us feel welcome and are attentive...The planes have been clean and plenty of space for us, even in the "regular" rows. Out of Auatin the flight times can be a bit strange but they're also not a major carrier, at all or here. Just something you have to live with. But that's only minor. I wish they had more destinations, but we are going to continue to fly Frontier and enjoy :) read more

I will never fly Frontier Airlines again. Not only do they charge you for your seats when checking in online, but they also charge $40 for your CARRY on bag. Who travels with out luggage? More hidden costs to fly with them. $150 more after check in for my wife and I. Never again with this airline read more

I never give bad reviews, I try to either let things go or complain to manager when things go wrong with any company I use either for food or service. That said I have to give a negative 5 stars to this airline. The staff are openly negative, the web site and phone line for customer service don't have any info on traveling with a kid. The people that are at the customer service booth don't acknowledge that you are standing in front of them. They will continue to talk to co workers about personal things rather than speaking with their customers. Delayed flights with no apology. And they charge you for sodas and to carry on your bag. I am flabbergasted that airline travel has degraded to this point. I feel sorry for the owners or stockholders of this company because it seems that their HR and staffing services will only hire unhappy rude people who don't act like they even want a job. The staff on the planes and pilots however were very sweet and helpful and understood what a trial it is to fly with children and went out of their way to be nice to my son. read more

You get what you pay for. I flew Austin to MSP and both flights were delayed nearly an hour. Once arriving at the destination, we were so late we had to wait 20 and 30 min for a gate. The seats are covered plastic and the seats don't recline at all. There's not even a button! It's cheap,so it's completely full of screaming kids as well. Is spend the extra money and go Southwest! read more

Because we got delayed ten times and in the end the flight got canceled. Now we had to sleep in the airport.Next day I got tickets but you know what it was delayed it is really bad don't recommend it read more

My worst expericience ever!!! Their customer service skills sucks big time!!! Frontier pretends to be a cheaper option for flying, and the only cheap with them, is their way of doing business. My nighmare started with the "surprise" I had to pay for my carry on bag..yes! $40 if I wanted it with me in the headboard bin o $30 if I wanted it checked out...surprise because nothing about this charge was ever communicated until I needed to get a board ticket..no way to do it on my own..I need to talk to the ticket person. Who's rudeness made it worst. Then, No option to choose a seat. I ended up in the middle of a 3 seat section. And, wait, worse is coming; my handbag, my purse, my purse! I couldn't get it on my feet. I needed to put it in the overhead bin...which was full with the backpacks of people trying to save a carry on bag charge....The flight attendant who I will remember for his way of talking to my, his rude demeanor, his coldness, agressive approach..like it was HIS plane! Told me, I needed to put my purse away. I said, if you can find a place go for it... he grabbed my purse and pushed it in some way. Then he came back and told me, if I had more things on my lap...my book and my jacket...I needed to put them away...at this point I really had enough, and I told him I didn't want to hear him. And he kept on telling me...I just shot down and spaced out. He went and brought me my purse back and told me I needed to get up and put it away myself..already seated in the middle on two gentlements. I said. I won't do it. I don't see any available space. He said.. yes, you will do it...at this point I really, really wanted to punch this guy on his face and leave. I didnt feel like flying with these guys. He called one if his coworkers. A few minutes later A meaner African American girl...came and said.."either you get up and put your purse away or you will have to leave the plane" more than humiliated, I said, I asked the flight attendant for his assistance in findind a place for it. I dont see any space left. She said, " it's not their job to do it for you, you have to do it yourself or leave the plane" trying to hold to my broken dignity, I said, I will leave if I get a refund. "No refund" she said. I got up and left feeling deeply embarrased and humiliated. I was robbed, insulted, abused and mistreated. My carry on bag flew without me to Chicago... Please save yourself a bad time flying with Frontier. They offer a cheaper ticket, but you end up paying way too more for a very cheap service. And, I wish I had punched the guy on his face... then I would have felt even... read more

Doesn't deserve to be in business. Horrible experience. Corporate greed over customer service. I will never set foot on another Frontier plane as long as I live. read more

If I could I would give this no stars. I had taken a 7pm flight from Las Vegas to Austin. Being that the 2 hour difference already has me jet lagged, when we finally landed at 1135pm we were dropped off in a remote like location close to the correction facility. Being that I have kidney failure I had to go to dialysis the next morning. We were told that shuttles will have to come and take us to the main terminal which I thought would be no hassle. We waited for shuttle to come and since it was about a 30 minute ride from the airport, some of us didn't get to our rides until about 1250am. This was ridiculous and especially for us having that late flight and wanting to go home. I had came in from San Antonio so I had a hour drive but because of the wait and the frustration, I stayed overnight. The only reason I booked it was through a bundle deal, but I would never recommend frontier to anyone traveling& understanding the flights are cheaper, yet paying for bags it's not worth it. I'm upset still and I just want to make sure this doesn't happen to anyone again. Or at least they are aware of the commute to the airport. Very upset!!!! read more

Don't waste your money! They treat customer with such disrespect. There is zero customer service and Not sure why they have 6 stewardesses on a 1.5 hour plane ride that do nothing but loudly chit chat about their weekend plans. They should get rid of the stews and hire customer service. Frontier lost my child's car seat. We landed in Austin where there is no customer service desk and no one to help you. Frontier wants you to fill out a form online and they will never contact you. I called because the website would not work. I spoke with a supervisor who told me that my child's lost car seat is not her probblemm and I can chose to leave the airport without it. It is unsafe and illegal to drive with a 3 year old with out a car seat. We were not the only family whose car seat was lost, there were two other families. Finally at 9 pm after landing at 6:30pm a person showed up to the lost baggage room. She let us borrow and allegiant airlines car seat. Until we got ours back. A courier delivered our car seat at 11:30 pm last night. They do not care about having returning customers. read more

Frontier is the worst Airlines you will ever use I booked two flights for my wife's moms funeral one with Southwest and one Frontier they made a change to the funeral day. Called Southwest they said no problem would you like a refund or a credit. Called Frontier they are so bad told me you have to make a change in the first 24 hours we were 10 minutes over the 24 hours they would not offer help at all we even purchased the travel insurance at Frontiers recommendation come to find out it will not cover a preexisting condition like death. Bottom line never use this airline I travel 4-5 days a week this is my first and last time I will ever use Frontier Airlines. read more

Worse airline EVER! They have no clue what customer service means and they find any way possible to steal your money! Lazy workers, uncomfortable planes, terrible service and policies, extremely uncooperative. I wouldn't even recommend it to my worst enemy! NEVER FLY FRONTIER! read more

This has been my WORST experience with an airline. I missed an entire vacation for which I had already paid. Despite frontier airlines listing a required 45 minute period for arrival prior to departure of flights, I got to the airline counter about an hour before my flight only to discover that the staff had already left due to "shorter hours". These shorter hours listed by the way were indicated in the airline screen for Saturdays and Sundays. This all happened in a Friday. So... Although I was compliant with their terms of arriving at least 45 minutes early, the airline had ready closed. There was nobody to check our bags and nobody to give us our tickets. Despite trying desperately to print out tickets at their kiosk, we only received a message in the screen saying, "see attendant". For these reason I feel that they violated their own terms and conditions. When calling them their only solution was to book us on a flight the following day for a fee if $100! This is a scam airline. Do NOT use! read more

Flight back from Las Vegas The airplane was absolutely filthy, my tray table and the persons sitting next to me was sticky with what appeared to fruit juice (I hope). There was food on the floor on both sides of our row. I was the first to use the bathroom and there was feces all over the toilet seat, like on the actual seat splattered all over. It was 100% clear the plane had not been cleaned at all (perhaps this is how they try to save you money: Do not hire a cleaning crew). As a side note, I called the 'Customer support' line, selected the option for 'Feedback or Concerns' and the person on the other line just wanted me to go to the website to file a complaint. Me: "So I have to jump through more hoops (This is after waiting on hold) just to file a complaint?" And: So I filed a complaint online....Guess what, 1 response (which, I guess, is another way to save you money) , which was an auto-generated reply that they had received it. I will not fly this crap airline (literally from the toilet indecent) ever again. -After you add up the $ to check bags, or a carry on ($35 extra), and have to pay for your seat (on top of the price of the airfare). -Filthy plane conditions, which could probably result in health violations if they had been inspected. -If you order a vodka & cranberry, they charge you for the vodka (obviously) and then the cranberry (mixers are $1.99). -ZERO response from the complaint (After 3 weeks). I could have ridden back from Las Vegas on a donkey, with a bottle of water, vodka, cranberry, and a loaf of bread and had a more enjoyable experience. Spend the extra $ (or about the same after all the fees and paying for little things like a Coke) and fly someone else. read more

I made a reservation on Frontier Airlines thru Expedia and canceled less than an hour later for a medical emergency. Three legs were with American and one with Frontier. American gave a refund with no questions asked, and Frontier charged $99 for canceling, and gave me an airline credit for $25 for the rest. Bottom line, don't make reservations with Frontier unless you are absolutely sure you are flying. I will do my best not to fly them again. read more

I will never fly this airline again. They constantly change their flights without warning. I had planned a trip 2 months in advanced only to be told when checking in 24 hrs before my flight that my flight was no longer a direct flight for 2 hours to Phoenix but a 14 HR flight taking me through Denver with a 8 hour delay both going & returning . Had to cancel so disappointed because my parents are elderly & I wanted to spend time with them . read more

Just when you think you've found a good airline that's waay cheaper than the others they scam you by charging 60 dollars for carry on & checked bags . read more

They left us high and dry cancelling our flight, after delaying it for over 4 hours, out of Vegas to Austin, no options, along with a plane load of other people. This was the only thing I lost in Vegas. They cost us a lot of money, but lesson learned. I hope they go out of business quickly so they cannot do this to anyone again. read more

Awful, fly frontier if you want to be delayed 3 times before they just cancel the flight all together. Maybe then can rebook you today, maybe you'll be rebooked for 4 days from now. And no, they won't cover your Hotel if that happens. You get a voucher for $10 off a night. Awful airline read more

I will never fly Frontline again. What you think is a good price on a flight to Denver only doubles after the baggage fees. If you pay at the gate instead of baggage claims baggae fee goes from $45 to $60. Seat are small and rock hard. I bet this airline does not have many repeat customers, they lost one on me. read more

This is the worst airline you could ever fly. I'm am writing this review as I sit and wait 5 hrs plus with my kids in the Austin airport. Flight 1018 was scheduled to fly out at 5:37pm getting us in at 9:44 pm which was good cause I had a 3 hour drive home plus I have to work Tuesday morning. Well that didn't happen flight is delayed over 5 hours getting my and my boys home at 5am. I have never flown an airline that delays the flights over 5 hours. They did give a food voucher for $15. At the price of tickets and bags they should give a free flight voucher to everyone on flight 1018 cause this was just ridiculous and now I will not be able report to work cause I will have to spend more money and get a room in Orlando. I am beyond upset and will never ever fly this dumb airline ever again. If you are reading this read all the reviews before booking they all say the same thing worst airline don't know how they stay in business. read more

This is a disastrous airline. I arrived 45 minutes early in Austin on a Saturday morning to find no gate agents and the kiosk read I had to get my boarding pass from a gate agent. The app or online check in did not register and I missed my flight as I could not clear security. Avoid using Frontier at all costs. Funny enough, I received a travel alert indicating the flight was delayed 45 minutes, so before booking other airlines, I sprinted back to Frontier only to find the line out the door with no gate agents. read more

I get it. Cheap flight. But if you are going to add a 30% fee for A CARRY ON. Isn't a bit of a bait and switch!