This is such a gem of a hat shop. The owner, Linda, was very knowledgeable and helpful in fitting…read morethe right type of hat with the right head. It was a charming and worthwhile experience all around.

Wanted just the right hat for my first ever, and really benefited from the breadth of their…read moreselection and depth of their knowledge. Felt very much at home and with their help ended up with the perfect Gatsby cap. Highly recommended for friendliness and service.

I bought 2 hats there. Satisfying selection and prices. I would definitely recommend Al's for hat…read morepurchases. They have belts too.

I finally got a chance to shop here. The variety was awesome and the two salespersons were very…read moreknowledgeable. I purchased one hat today: I will be back. I have eye on two cool hats.

Look no further than J J Hat Center if you are in the market for a high quality hat. They have a…read moregreat selection and knowledgeable staff. I went in for one and ended up purchasing three men's hats. A plus - it's woman owned.

4 stars because this is a terrific little classic hat store that rocks an old NYC style. Amazing…read moreselection of beautiful hats. I am new to formal headwear, and my father suggested that I go here for a proper fitting and customization. I was excited about it! It felt like a next step in my adulthood as I grow into a middle-aged vibe. I took my 12-year-old son to show him the difference in quality between a mass retailer and a bespoke, local, small business retail experience. I splurged +1k on 3 new hats. I love them, but the service was nothing like it used to be, as I understand it. This is where I would give it a much lower rating if it weren't such a great little spot. 2 Stars: The two young women working were not very knowledgeable, seemed quite apathetic, and essentially left me to my own devices to sort fit, shape, etc. out. They answered questions about care adequately and showed me several hats that I asked to see, but in a detached way. In short, it was a very disappointing experience and not bespoke at all. My father was mystified when I told him about it. I don't generally leave reviews, good or bad, unless things go too far. But after reading through the low reviews, often from long-term loyal customers who lament experiences similar to mine and the recent change in ownership, I am bothered by the defensiveness in the owner's replies. Many of them say [the milliner has resigned due to health, and therefore we no longer offer shaping or repair services] or [come in for a chat to correct your misinformation]. WHAT?! That is how you respond? On a public forum? Marketing yourself as a luxury shop but responding like a cranky clerk? Why not hire a new milliner? Or train a new one? Find a way to outsource it in the meantime. But telling decades-long high-paying customers to do it themselves at home over a kettle...what are you talking about? Should I learn to tailor and do dry cleaning in my bathtub, too? Turns out, the problem is top-down. The new owner has clearly wrecked this place and doesn't seem to care; it's all about her. Another NYC institution bites the dust. All of that said, it's a unique place. One of the last vestiges. Go there.

It isn't much I can say. Amazing staff (gorgeous) lol and also cool people the owner is friendly…read morekind and patient and I love shopping here. I've already spent an easy' $500.00 cash and can't wait to spend more. Thanks Ecaps !!

pissed off. truly pissed off. truly disappointed. i called…read moreand pleaded that i will be at the store in 3 minutes to pick up a hat that i had already paid to get lettering done.... i pull up at 7:02.... owner is walking out of the store not even locked yet. smh.... unbelievable. thanx caps unlimited. no sympathy for the paying, working customer

I do NOT recommend Bencraft Hatters! I had a terrible experience with a hat purchase in December…read more2022. I ordered a brand new Stetson Saxon in Graphite, but they sent me an old stock in Charcoal instead. The hat also did not come with a Stetson hat box but in a Bencraft hat box. When asked, Bencraft insisted that the colors are similar (they are not), and that their box is better than Stetson's because Bencraft's has a handle (I prefer Stetson's box which has on its side a paper label with hat info). I called the store several times to ask for a replacement, but nothing has been done. They also did not return calls/texts despite their promises to do so. Many calls were also not answered and went straight to voicemail. Needless to say, I am extremely disappointed in Bencraft Hatters for their lack of intent to make things right and I will be buying my hats elsewhere from now on.

solid place, owner is really nice. he's a good salesman and knows his stuff. other guys at the shop…read moreare very nice but not great help, they have quality hats and you can trust his opinion. I walked out with a really nice Guerra and on another occasion a Borsalino. easy to get there by train, about 1 min from the subway station. probably the last old time hat shop left in NYC. worth it. Sundays are nice days to shop, the owner is always there, I got Borsalinos there for $350 that cost $500-600 elsewhere. theyre the only guys who still steam up your hat for free,too. Overall a pretty good experience

Went today, and immediately mentioned that I waited too long and needed a tux for a wedding in two…read moredays. He told me in his eyes I came early and I could've waited two more days Seriously - two of the nicest, comforting, feel like family type of people. They had me in a new tux and ready for my wedding in less than an hour. Couldn't recommend enough.

Have to concur with other reviewers -- shopping here is a somewhat chaotic but memorable and great…read moreexperience! My now husband and I walked in on a Tuesday afternoon and left less than an hour later with a great fitting suit for our wedding! He has also re-worn the suit as a wedding guest. The couple who runs this shop make the experience very personal, taking customer preferences into account and searching through the many, many suits to find one that is best fitting and to your liking. The best part -- you'll pay less than a rental from many other places. Plus they give a $15 military discount ! Shopping here was an experience that might only be had in NYC, which is much of what made it so great. I recommend for multiple reasons!

Great hats and great customer service! I loved my Monticristi so much I bought a second.read more

This place works miracles!…read more My dog ate the bill off my husband's favorite hat, which is a 20+ year old IU hat he bought in college. Unbeknownst to him I saved the pieces and searched for a hat repair shop, stumbling across Worth & Worth via internet search. I emailed an inquiry to see if they would be able to repair it, received a prompt response, and mailed it on over. I am AMAZED at how well it turned out. Somehow they were able to perfectly match the 20 year old, sun-faded fabric. I gave it to him for Christmas and he was shocked to say the least. It's now officially the most expensive hat he owns, but well worth the cost to salvage something so sentimental.

They waited over a week to then email me that they canceled my order. No explanation, I received…read morenothing!!

Omg I just can't walk past this store especially with the kids. Lol…read more So was going down Pitkin for some new curtains and my son says can we just look at the sneakers. In the back of my mind I know he is setting me up because they always have the most up to date sneakers and fitted hats n they are very reasonable. So we spot the Jordan's that everyone is sold out of so needless to say I got two pairs of those for the kids , of course the hat to match n yes for me unfortunately while I was helping my son tie his sneakers they sold out of the new hurraches. Such a bummer but they will have more sneaker arrivals this weekend. I'll just leave my son home this time lol

I initially walked by this place walking back home from a corepower class and there was a sign…read moreoutside that said "Hat Class in Progress." I was intrigued. A few weeks later, I walked by again and there was no hat class in progress. I popped in just to see what EVH is all about, as I love super niche businesses like this. I walked in and the owner was helping out a few other people, so I just perused around for a second. I had my airpods in with no music playing, hiding in plain sight. I heard the owners AWESOME British accent and thought to myself "wow it's really a vibe in here." At this exact moment, I spotted a hat that really caught my eye. It was a hat that had a mix matched denim pattern that could be paired with almost any outfit. I had a vision of me buying this hat and it becoming an integral part of my personality. "Oh, there goes the guy with the cool hat walking up 1st ave" onlookers would say as they walked by, jealous of my cool new hat. Cute girls would come up to me at the Wayland and or Ding-a-Ling saying "Oh my god, I love your hat!" ... "You haven't been to East Village Hats!??!?!?!" I would respond to them with a cheeky, endearing smile. However, when I picked up the hat it was like $130 and that's just out of my price range for a hat at this moment. Also, I have an extremely large head so the hat was probably a pipe dream all along. A man could dream can't he...?

Step into the good ole days of customer service, a skilled artisan, a conversationalist and a shop…read morethat looks a century old. I hear it was a bar not to long ago, but the change is so authentic you don't even smell the beer. It seems to be a one-woman show, so you may have to wait a few minutes for service, but it's worth it. I had two fedoras fixed here. One just blocked and cleaned, the other completely rebuilt. No it wasn't cheap ($125 for the 2) but it was worth it for the job(s). And many (most?) of the hats on the wall were made by Julia herself. Answers to questions and price quotes are free.

Overpriced Garbage - Stay Away!!! I bought a kapota from…read morePrimo Kapota over a year ago, thinking that since their prices are extraordinarily expensive, they must offer high quality and great service. I was very, very wrong. Despite paying such a high price, the quality was absolutely terrible. The kapota ripped apart in places that I barely even touch. After just a few months, I went back to them, expecting some level of responsibility. Instead, they shrugged it off and said, "Yeah, we don't know. That's your problem." Rather than fixing it properly, they just patched over the holes. And, of course, after a few months, the patches ripped again--plus new holes appeared! When I went back again, they told me, "Yeah, this is your problem." At first, they charged me $50 to patch up two small holes. Now, for the same holes plus a new one, they suddenly want $400! (I found much better tailor Bugi who did WONDERFUL job only for $40!!!!!!) This is outrageous. These people are scammers and charlatans. They charge a premium price for a garbage product and then try to squeeze even more money out of you for useless "repairs." Stay far, far away!

We purchased our Hats ( my son and myself ) right before the New Year Holiday and the service was…read moregreat. My son came several times later to change and rearrange the hat features, steam the new hat and other services and despite the several times my son came for just nonsense they were very understanding and gave him all the attention and services he wanted Customer Service: Great customer service Selection: Always in-stock Rate: Fair Owner: A kind person who prays in the Local Bais Shmuel Chabad synagogue.