I want to know if you can sue a store for offensive customer service. Seriously.
So a week ago, I walk into the store, where two very nice young ladies are working. They help me with a pair of Dansko's with a buckle so I can make them wider. Caveat: I have wide feet, and big feet. I buy expensive, well made shoes so that I don't hurt them and can trust the craftsmanship.
Cut to: I purchase the expensive shoes, happily walk out of the store in them, only to have the line of stitching that holds the toe buckle on break 15 minutes later.
I call the store. Nice young ladies tell me to bring them back, so I do. They don't have my size, but they have one size smaller. I decide to try those. Put them on. Extend the strap so they're wide and comfy. Walk out the store and poof! 18 blocks later, the new shoes break. I call the store, they say come back. They say that they will have a shoemaker repair them.
Okay, so now I've spent over $100 on brand new shoes that need to be fixed. I call Dansko and complain to them about the craftsmanship, but it's already in process at DNA, so can't send them in. I resolve to wait for the repair.
A week later, they call me (today) and say come in, the shoes are back from the shoemaker. I come in, put them on, walk 1 block (one, folks), and they break a 3rd time. This is obviously from the Dansko end that the tiny bit of webbing inside holding the stitching to the leather is perforating. I can see it, and so can the store manager.
This is where it changes: the jacked up store manager, who is apparently the brother of the owner says he'll give me a store credit, but no refund. I say that the policy of the store should make exceptions when the expensive merchandise breaks within 15 minutes of purchase. To this he tells me that Dansko is a good company, and he's never heard of this before, so he thinks I AM TOO FAT TO WEAR THE SHOES.
Excuse me????? I didn't realize that I was Godzilla, and my enormous feet are too large to be shod. I didn't realize that the buckle and strap contraption was merely decorative, as are the shoes themselves, only meant to be looked at or worn by fairies and butterflies. Fuck you, pal!
He tells me that he's out for the other pair of shoes and the repair on the first pair (bullshit - it's a manufacturer's error, so Dansko would give him back the money), and that I should try on some Birkenstocks. I kept telling him that he wasn't listening, that I don't wear Birkenstocks, that I bought new merchandise that was faulty, and that they needed to credit my card. And he kept telling me that my feet were the problem, so he wouldn't do anything but give me a credit.
I cannot fathom that this meathead would seriously think that shoes break by being worn for a block, nor that I would think his statements to me were in any way acceptable. I waffled between punching him in the face, crying, and calling the police for stealing. Instead I'm taking the shoes to a reputable shoemaker who will fix the error, and I'm trashing the guy's store here and anywhere else I can find outlet.
They also own a store in Bensonhurst, Something Else on Fifth, and Something Else on Smith or Court or something. I suggest going in and trying on the smallest things, ripping and breaking them in the process. Oops - guess we're just too fat to wear your things. Fucker. read more
