At least it was edible but disappointed. This was my first time at Friendlys but I know airport food is not a good judge of quality. I got the chicken tenders with fries and ranch. The chicken tenders were fine but the fries seemed old and stale. The ranch was awful and they didn't have any ketchup so I ended up eating dry chicken and old fries. Staff was fine but nothing great. At least they had tables to sit at and eat. And of course, it was over $20. read more

Friendly's - Chicken tenders - American Near Me - East Boston, Massachusetts

Simply, yucky! After living in Boston for two years, I thought to myself that it was time to try Friendly's. I was so beyond wrong in wanting to try. The service started out terrible with rude employees that were having more fun playing around with each other & taking orders with their back turned. I decided to try crispy chicken wrap... bleh. I opened the box to a shock. I picked up one piece of the "wrap" and it immediately fell a part! Thank god it did. I found brown pieces of lettuce, chicken that looked inedible, and all around a disgusting sandwich. The fries were decent but the ranch dressing was more of a sour taste. I took my food to the counter and asked for a refund and they didn't even refuse it! Thank god I got my money back for this monstrosity. read more

Friendly's - a sandwich and french fries in a styrofoam container - American Near Me - East Boston, Massachusetts

Should rename "unfriendly" with inedible food and tolerable ice cream at untenable prices. Unfortunately many have come to expect poor service and unappetizing food and high prices at airports and friendly's delivers on all accounts. Service is slow and unreliable. Food is a sad excuse lacking in taste and appearance. Try the ice cream as it is prepared in advance and hard to make it worse. read more

Yuck. Bought a grilled cheese sandwich with fries and it was awful. The grilled cheese was tasteless and the fries were stale. Save your money and go next door to sbarro. For real!! read more

Friendly's - Grilled cheese with fries - American Near Me - East Boston, Massachusetts

This is $15 dollar. If you think jt is worth it for you, come then.... It is not quite worth it for me. Just a patty in a bread. :( Any 10 years old kid can make better food. read more

Friendly's - American Near Me - East Boston, Massachusetts

Cant think of how this place could be worse Bad attitude non caring distracted employees or the in edible food What an embarrassment to Massachusetts This brand or whats left of it was founded in Massachusetts and having this low quality of service and food as the introduction for many travelers it's in excusable Had good childhood memories of Friendly's Logan can and must do better kick these horrible poor hospitality places out of the airport!!! read more

If only I could give negative stars! Why is it that the majority of airport food taste like crap and the amount of time from ordering to receiving your food is forever? I ordered a Philly cheese steak sandwich. When I finally received my order it was two pieces of white bread toasted filled with dried up steak and NO CHEESE. When I alerted the server, he had the cook slap a piece of cold American sheesh on the now cold dry meat. YUMMY. Don't go here...don't waste your money and your valuable time. read more

Friendly's - This is the poorest excuse for a Philly Cheese Steak I have ever witnessed. - American Near Me - East Boston, Massachusetts

I'm unfortunately going to have to agree with the majority of sentiment here; rate Friendly's as a solid "meh." Kiddo gave the hotdog a thumbs up buuuut she's three; so there's no accounting for taste. The food is more miss than hit but they try. The ice cream is passable but the fudge is bitter. (Too dark, maybe). I'd say, stick with the ice cream and you'll be in good shape. Bonus redemptive points for selling Coke products. read more

The food awful !cold ,old fries. the middle of the Ruben was not hot it took for ever to get waited on they were all busy chatting in a foreign language in the back . Steer clear get something else . There is no ambiance read more

I went there to buy a water posted at 2.5 and they charged me 3.75 with the excuse it was "taxes". That means they charged ~33% in taxes. Not a big deal for water, but a scammer for water is a scammer for any other thing. Avoid. read more

Just avoid this place and eat anywhere else... even a can of spam is more appetizing. I got a turkey club which was just a lazily slapped together chunk of fatty turkey, cheese and sauce with seemingly uncooked flabby bacon. No veggies on a club? Took one bite and into the trash it went. read more

Friendly's - Turkey Club - American Near Me - East Boston, Massachusetts

Terrible customer service, the woman could care less. Save your money & go next door to buy pizza instead. Hotdog is cold fries r old read more

Friendly's - Terrible customer service, the woman could care less. Save your money & go next door to buy pizza instead. Hotdog is cold fries r old - American Near Me - East Boston, Massachusetts

According to my boyfriend, Friendly's is the New England equivalent to Steak N' Shake. Crappy service, meh food...yeah, sounds about right to me. We had just got to the airport and we were both starving. Honestly, none of our choices looked that appetizing but Friendly's seemed the most appealing at the time. Their menu is your typical diner-type food; burgers, shakes, etc. The employees are about as friendly as a box of rocks. Ironic, right? I went up to order, asked for a diet coke, and without even looking up the cashier points a finger over to bottled cokes on the other side. As I was placing my order she kept mumbling, and then when she would repeat herself she sounded irritated. I ordered the honey bbq chicken sandwich with fries, and everything was just bland. I could hardly even eat the fries without some sort of sauce, plus they were cold. I would highly recommend staying away from Friendly's. Even though there aren't the best options of food in this terminal, I'm sure you can find something better at one of the other joints. read more

You can find this Friendly's at Logan International Airport, Terminal A, past security near Gate 1. This is right across from a seating area so you can relax while munching on food and a great shake. I first learned of Friendly's via my friend Alec P - we stopped when I helped him move to Atlanta many years ago. When I spotted this location at the airport I just had to order something. When looking at the menu I spotted something unusual, a Lobster Roll - well we are in Boston so of course I had to order this. I questioned the staff-member behind the register and she was quite helpful, especially in recommending an ice cream flavor for a Fribble - what's this you say? This is Friendly's name for a hand-spun milk-shake! I went with the cookies-and-cream and both it and the lobster roll were quite good and much more than I expected. So what are you waiting for? If you're reading this review you're probably either in the same Terminal or you're standing in front of Friendly's trying to figure out what to order. You won't be sorry with either of the selections I made - can't wait to hit this place during my next Boston trip! (also posted to my food blog) read more

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DO NOT SHOP HERE. THE SBARROS NEXT DOOR IS BETTER QUALITY, BETTER SERVICE, QUICKER DELIVERY. If you're like me and wanted a quick bite before your flight do NOT eat here, learn from my mistakes. Wish I could give 0 stars, the cashier who helped us took 30 seconds to even acknowledge we were standing at the register (directly in front of her, less than a foot away) she seemed indifferent to upset that we were even there. The food took so long we almost missed our flight, but the worst part was, I looked Tracy in the eye, ordered two meals, literally watched her put it in the register and when it was ready she insisted I only ordered one. I would like to think this was an isolated incident, but in the 40 MINUTES we waited for our food we saw Tracy treat all of the customers like crap. My girlfriend and I concluded Tracy must have been high out of her mind because that's the only thing that explains her bizarre behavior. If it wasn't for the Sbarros next door one of us would have gone hungry because we were literally the last to board our flight and had to eat on the plane. "Friendlys" must be an ironic name. read more

The service at this location was kind of terrible. There wasn't a long line- only 2 people in front of me- and it took 10 minutes just to place my order. It seemed like a 5 minute wait between each order that was taken at the counter. Possibly they are understaffed which is understandable. However, the staff person just didn't acknowledge anyone and also didn't appear to be running around doing other tasks? The food was edible but there was no salt at all on the fries so make sure to grab a packet to add yourself. I was gonna give 2 stars but the food was freshly cooked and the portion size was decent so I added a third. Not a place to stop if you're short on time read more

Some of the worst food you could pay for. The fish was way worse than frozen fish sticks from a dollar store. Un eatable.

It's no longer open or was completely walled off as of 1/25/2024. They guy behind the counter were generally crappy when it came to customer service or working period. read more

Huge disappointment even for airport fast food. Average spending is at least around $15 after tax and totally not worth it! Poor quality, limited selection, slow service. Give 2 stars for being the few opened ones at 7pm. read more

We ordered a hotdog, 2 burgers. Microwaved hot dog took two bites and tossed. nephew said burger was worse than ones at school lunch. My mother would not eat here either. Staff seemed to not care. To busy reading paychecks. Think they need to be retrained. Terrible food. Worst ever read more

We just left friendlys and I have to say it was to say the very least a disappointment and the food was absolutely terrible. Server was all over the place when she brought out appetizer we didn't even get plates when we did get silverware it was tossed on the table in a heap. The food was under cooked and just not good and overpriced for what it was would not recommend. read more

Horrible service, horrible food. especially the douchebag at the cashier I should have checked the review first read more

Terrible service, long waits, half the menu not available, food terrible. Some of the worst food I've ever had at an airport. Extraordinarily overpriced for what it is. read more

My 1st time to eat @ a "Friendly's." Not many choices with 20 minutes @ Logan. Supermelt Sausage Egg & Cheese Breakfast:: Sausage was lame. Egg attempted to emulate a fried egg, which I dislike. Toast was toast. I liked the real potato chunks instead of hash browns. Employees had not 1 smile or a "friendly" comment to any customer I observed @ the Counter. read more

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I stopped here for breakfast while I waited on my flight. The service was fast and the food was cooked to order. I ordered the egg, bacon and cheese sandwich with home style potatoes. The potatoes had the right amount of crunch and were quite tasty. The eggs were actually scrambled hard just like I prefer them. The cheese was melted and the bacon was crispy. The sandwich was GREAT! Kudos to the breakfast! I wasn't able to give the restaurant a higher rating because I watched a cashier open a box with a knife and put knife back in the bin for a customer to use. Yep, someone who doesn't care about the customer or reputation of the company they work for. I poured bottle water over my utensils prior to using them. Another thing that caught my attention was the music that was playing. I received a good dose of R Kelly "I don't see nothing wrong with a little bump and grind" and several others that were alike in music. Not exactly family FRIENDLY! read more

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For the first time in my life, I had ice cream at 10:30 am, because we had over an hour until we boarded. It was wonderful! Our server was cryptic in answering our questions, but she gave each of us a huge scoop of chocolate on a sugar cone. It's been years since I've had Friendlys' ice cream, but it was just as I remembered--rich and creamy with a crunchy cone. We couldn't get a drink unless we bought their over-priced bottles. We didn't try anything else, but the ice cream really was great! read more

No wonder this shitty restaurant has a two stars on Yelp..I grew up with Friendly's but this location has none of what I was expecting from a friendly's. Not only was the lady behind the counter not serving her customers, she was eating a sandwich behind the counter while there were 7 people waiting for their food. This is the most outrageous display of customer service I've ever witnessed. Is this girl lazy, or just simply don't give a crap?? My recommendation is to not bother Even coming here, obviously whoever is managing it doesn't give a crap, hence the already low ratings on here. read more

I was so excited to see the Friendly's sign, since I hadn't had it in years... but oh my it was a mess!! So dirty, un/organized and the lady was so rude to us. They were out of anything but the plain boring ice cream and out of most of the toppings too. Credit card machine didn't work and the lady serving was more interested in talking to her coworker than to deal with customers. Ice cream was okay and the topping that they did give was gross. Serious health concerns with how unclean it was!! read more

I went multiple times trying to get food and each time, they said the food item I requested was not available even though the people in front of me in line all had gotten the item they said was not available. Do not recommend. read more

I had a terrible first Friendly's experience today at the Boston Airport. Airport food will always be expensive and not that tasty so I wasn't expecting much. However, the customer service was some of the worst I've experienced in any food-service place period. Our cashier was a man named Tracey, who from the start seemed to be preoccupied and not attentive, evident from the one earbud he had on the whole time. While taking our order, he was clearly talking to someone on the phone through his AirPod. This lack of attentiveness backfired since he ultimately got our order wrong, giving us a chicken sandwich instead of a burger. When I went to inform him of the mistake, he became extremely aggressiveness and confrontational. He took the to-go container the food was in and threw it at the trash behind him HARD, to the point it splattered across the kitchen floor. He kept saying it was my mistake over and over again and that he repeated the order back to me at the end, which he did not. I always check the receipt to see if the order was correct, but the receipt I provided only showed the credit card authorization and final total, and did not show any items. Tracey kept arguing with me until the fixed order came from the kitchen, with the chef apologizing to me on his behalf. In summary, the food was rather mediocre which is expected of airport food, but this interaction with Tracey left a terrible taste in my mouth. He was immediately aggressive and hostile, and from other reviews, I can see he is not the only one at this location that has a terrible attitude. When I asked him for his name, he said "Why do you need that for?" and blocked his airport ID with his hand. He failed to realize his name was on the receipt so I'm not sure why he would not just tell me. Tracey said he was the general manager for this location, and it's very sad to see such a terrible person manage this restaurant. I rarely write reviews at all, but this visit was so bad that I had to warn others about it. This is the first and last time I will ever go to Friendly's, avoid this place if you can, there are better and cheaper options at the airport. read more

Perhaps they were short staffed, but it took forever. The person at the register kept taking orders, but wouldn't make any ice cream. So tons of people were waiting for their ice cream. At some point you have to stop taking new orders and actually make the food for the orders taken. After 20 mins my husband asked for his money back. She then made his ice cream right then. read more

While they got it done, the service was somewhat abrupt. I order the crispy chicken salad, and while it is edible, it is nothing spectacular. Look, I love salads. I DO NOT drown my salads in dressing. But they gave me ranch in a container that was only 1/5th full and literally a equalled about one tablespoons worth - this was enough to cover one slice of tomato on the salad. Stood at counter in an attempt to get more dressing...with only one other customer and at least 5 staff members ignoring me - gave up after a few minutes. read more

Friendly's - Crispy chicken salad. - American Near Me - East Boston, Massachusetts

Just like all the other reviews. This place sucks. Go anywhere else. The food here doesn't taste like a regular friendlys restaurant and most of the staff are incompetent read more

I visited this place only for an ice cream cone and it satisfied my sweet tooth craving after eating at a terrible place across the walkway. Service was okay and prices are in-line with the airport eateries. Maybe next time I'll try to food too. read more

Before boarding my flight to NYC, I stopped by here for breakfast and ordered a sausage, egg and cheese sandwich with homefries. The food was made to order so it was piping hot when they gave me the food. The sandwich was good. Although the homefries were average, they did gave an enormous portion of homefries with your sandwich. It's not a bad place to grab a quick meal in Terminal A. read more

3 people work but almost no menu. Only had ice cream 12/23/2019. No burger. No Chicken tenders. No fries nothing else. The people where at least friendly and somewhat apologetic but they did not seem to care that they where out. read more

I would have given it no stars Horrible service, cashier walked away three times in the middle of the order Ignored my question three times completely to go on his phone or talk to his coworkers read more

I got the shake err "Fribble" that I paid for but it was a guessing game at pick-up. They set my order out with other orders on the counter without announcing numbers, names or even saying what the item was. I had to stop the cashier and ask because the runner couldn't be bothered to speak. I asked her for a napkin and she directed me to the dispenser but it was empty. This forced me to ask Mr. Quiet for a napkin and he grabbed some paper towels and slapped them down in front of me without a word. No smiles. No communication. Disappointingly not living up to their name. read more

Friendly's - American Near Me - East Boston, Massachusetts

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The gentleman taking orders is disrespecting your restaurants name. He is anything but friendly. After being rude to me during the order and calling it out once ready, I sat here an watched him turn peoples' smiles into frowns. He has the power to effect a person day and choose to be nasty. Do yourself a favor and reposition him with NO CUSTOMER CONTACT! "What GOOD shall I do TODAY" read more

$32 lobster roll vs. $17 lobster roll: verdict? The $17 lobster roll is actually tastier. Good job Friendly's, you beat Legal Seafoods. Friendly's also beat Harpoon Tap Room (same price as Friendly's at $17) last time. read more

Friendly's - Lobster roll with home fries because it's 6am in the morning. - American Near Me - East Boston, Massachusetts