the service was excellent and the food was satisfying

The place looks filthy and disgusting. Ordered ice cream. The girls were nice enough, Overworked and stressed. With unprofessional management yelling at them in front of other customers. But of course she didn't bother to help the girls with the work. I understand being shorthanded, but every time I try to order ice cream and pick it up it has been a disaster. And you can tell everything was just thrown together quick and for what you pay the container should at least be full and not only half. Such a shame that the Clifton Park location has gone so downhill. read more

Friendly's is usually a pleasant experience but my waitress, Fran was rude and seemed short on time as she didn't have much patience. She told me I couldn't put a tip on a card so she got no tip at all. Very disappointed with the service this visit. I didn't give one star because the food was good as usual. However, our rude waitress took away from the pleasant experience. read more

Unsure how to start this review. Think I'm in shock. You see, American restaurants perfected fries, bacon burgers and milk shakes so long ago it's jarring to find a place screwing them up this badly. First, brown buffalo chicken fingers? I don't know what that sauce was, I'd say it tasted like spoiled honey with a hint of franks hot sauce. Just gross. This plate of soggy, brown and greasy "buffalo chicken" was followed by the main course. Burgers. I think. Have you ever seen a bacon cheese burger so burnt and slathered in grease a starving 16-year old boy pushes it away in disgust? Like a unicorn I did not think such a burger existed. But it does! And I have seen it. A bun so soaked in some sort of grease that teenagers at the 4 surrounding tables instantly broke out into a pimple filled haze. A burger patty miraculously burnt, cold and nearly raw on the inside. Triple threat burger! The worst part is that the disgusting appetizers were so bad we actually felt lucky rather than annoyed when the burgers came out 30 seconds after the appetizers. After getting a few bites we were so deflated because as hungry as we were not at least trying to eat wasn't an option and yet, even as we fought to choke down at least half of this sorry excuse for a burger we, all knew we were playing Russian roulette with our stomachs. Now I sit quietly on the couch, clutching a rosary and murmuring silent prayers to any God listening that nothing I ate is going to poison me. We're all on edge, looking across the living room at each other, watching for signs. Is that sweat on your brow? Is she burping? Does everyone feel ok still? Oh God just let us live! Used to be, when I was a kid, Friendlys was a great treat. Now my kids think it's a threat. Like, "If you're report card is terrible were going back to Friendlys!" And they will say "I'm sorry Dad! Don't make us go to Friendlys we'll be better we promise." PS we all, having sampled French fries before, know full well they sat around and were fried a second time. Your not as tricky as you think Friendlys! Those limp, soggy fries were the perfect compliment to the gross burger though. After all it would have been confusing if there was something on the plate that wasn't completely revolting. read more

This is really difficult to write because I literally have PTSD from this experience. We were leaving a birthday party and we spotted this old school gem. Thought the kids would love it. Walking in it was like the twilight zone meets Zootopia DMV scene. No one acknowledged anyone at the door. No hello. Wait time. Just a lot of weird vibes and long eye contact. So many people left. Which they boosted us to 2nd in line. We waited about 25 minutes. Which was fine. It's Saturday night. But no one said one thing to us till we heard, "how many???". We were seated and ready to order. We had come from sky zone so I figured I'd use the restroom. Guys ... Guys.... Poop everywhere. Like a poop volcano in the stall. Only two stalls. The 2nd stall seemed to be a scene of a pubic trim? I thought my biggest issue was going to be my choice of wearing a bodysuit. At this point I will risk a UTI. Head back to the table. Tell the kids they can't use the restroom. I also risk them not washing their hands before we eat bc the bathroom was so tragic. Food comes. Brings back good memories. Then a girl chokes and puked does not clean it up and she keeps eating. Oh and my water was legit tap water. Then we were done for like.... Ever. The waitress is missing. For 97% of the time. Every employee seemed to be high on drugs. Like a sedative of some sorts? We left while my husband paid. The whole experience was weird. As soon as we got home I bathed my kids then I showed. Now I'm just waiting for food poisoning or something. I can't fall asleep bc I keep getting mental pictures of the bathroom when I close my eyes. read more

This Friendly's is terrible. Every time I go here I am left feeling a sense of complete regret at the fact that I even spent money here. The service is very hit and miss. Most recently I had a waitress who gave me about two seconds to look at the menu then asked if I was ready to order, I said I needed more time and then about two minutes later she's back. I'm sorry that it takes me more then five minutes to look at a menu, especially since it's a new menu they have now that I'm not familiar with. The food to me is just mediocre. Not even. The cheeseburger slammers I had most recently were so dry, I didn't even finish one of them. The food is just good enough and it's just cheap enough and reliably unreliable enough that I end up there probably twice a year and every time I do go, I leave wondering why I went. The milkshakes/fribbles/whatever are amazing though. Seriously. Love them. read more

Being that Friendly's is a childhood treasure to me. I grew up eating there it was the place to be after school games dances etc. I was craving some nostalgia. My brother and I drove up there. The menu was new and included ice cream and breakfast which is weird but whatever. So our server was great. She let us know she'd be with us and was timely etc. She was informative and engaging. She was honestly above Friendly's and I did overtip but she deserved it. Well on to the food. I ordered a classic grilled cheese which is listed as a request in lieu of their newer version. It was sub par to say the least. Idk if it was not given the attention due to classic etc but disappointing. I used to get it all the time because there was something about grilled cheese. Basically I miss Friendly's hay day when the classics were known and executed well for a quick service restaurant. It's really no surprise that so many have closed. If they would go back to what they were and stop trying to reinvent the wheel it would be so much better. Fribbles were good though think they used to be thicker though. You actually used to need the spoon. read more

I wouldn't give any stars. Arrived one evening last week with my spouse and 2 kids, waited about 10 minutes to be seated, employees walked past us at least 3 times without being acknowledged at all, plenty of seats which were open. We left and ate elsewhere. Horrible costumer service. read more

My husband and I order two sundaes. My husband went to pick them up and they couldn't find out order. He came home I called Friendly's they couldn't find the order although I had the email saying order has been received at the Clifton Park location and when it would be ready. They also charged our bank account. The girl said she would remake them but not rerun our card. Why rerun the card we were already charged. My husband again when to pick up the order and when he came home a large sundae was one tiny tiny scoop at the bottom of a large cup. I took a picture but I can't even waste anymore time with Friendlys by calling them again all I know is I won't go back. Also the place is so dirty I won't go again for that reason alone. read more

wonderful experience! sadly they were out of a few flavors of ice cream but that isn't something that could be helped! they were very busy. the staff were amazing and we will be back! read more

We went to order ice cream from the takeout window. 3 people ahead of us left. I waited 10 minutes. Rapped on the window. They said in a few minutes. NOONE in the restaurant.Ridiculous. I also left. It looked like they were doing take out orders. Not good. Will report them to corporate in the morning. read more

I haven't been to a Friendly's in over a decade. That meal became free, when it was discovered that our salads had little bugs crawling through it. Against my better judgement, and because the first two places we went to had long waits, we decided to give them another chance. The one good thing about this restaurant, is that there was no wait. That's about it. My girlfriend ordered the grilled cheese and soup ($9). The cheese was cold and the soup was awful. I had a Reuben ($11) so small that I thought I ordered off the kids menu. My fries had more salt than potato. These, "meals", were served on metal grates, with a peice of paper on it. Seriously, who thought not having plates was a good idea? For beverage, I had a, "large" chocolate milk, that was warm and weak. My girlfriend had the one tasty thing we ordered, a strawberry "Fribble" ($6). Although, it is pretty hard to screw up a milkshake. And, it's price was twice what it should have been. The waitress was pleasant but inattentive. We will not come again. I strongly recommend anyone considering eating at this restaurant, be prepared to be very disappointed. read more

Come and enjoy this Friendlys while passing through. Great place, nice people and I highly recommend it! read more

Friendly's - Love it here! Nice, Clean and great service. I've never been happier. The ice cream is the best part ! - Ice Cream & Frozen Yogurt Near Me - Clifton Park, New York

The service is super slow. We waiting an hour for a salad and two sandwiches. My fruit on my salad was rotten and had to swat fruit floes away from my salad. The restaurant was only half filled and I seen two waitress. If you have tons of time to waste , I recommend coming here. There were a few tables litter with food that people left. read more

Grilled cheese was greasy and got the wrong soup. I ordered New England clam chowder and was given chicken noodle. I couldn't eat because I am allergic to carrots. read more

Went here on a Friday night and the place was packed. Luckily we didn't wait too long for a table. I asked the waitress if they were busier now that a lot of the Friendly's have closed in the area and she said they have always been busy and that restaurant was the second busiest in the nation. That didn't seem to slow them down in the kitchen any. Our food came out promptly. Everything tasted good and the service was friendly as the name implies. read more

waited over an hour to get a little plate of fries and a BLT. Came to my table with a piece of macaroni on my menu. Over 10 tables are open with a 40+ minute wait. very unprofessional. read more

We had an issue with the Philly supermelt being raw and the server, who was nice and polite, told the manager, my sister saw her tell the manager. When we got the bill not only had they done nothing for the raw sandwich but had also charged the same price as they used to when the size a quarter of what it used to be. My mother complained and the manager, Jessica came over with an attitude, was extremely rude the conversation as she purposely argued with us over everything. Then straight up lied about being told about the raw sandwich. I, personal will never be back to that Friendly's if that is how they think a manager should behave. It was the absolute worst service I have had out in a very long time. read more

Colleen is amazing definitely should be promoted best server ever. she's quick, and nice, amazing person

The kids and I left pretty disappointed. We were there almost two hours. We were seated right away and then it was all down hill. Ice cream alone took about 30 minutes to arrive. When it came it was melted and the waitress said it was because the were cleaning the ice cream so it was all melted. No apology. No one came can to check on us or they would have realized that we found not eat it. The kids at least tried but it turned into stains and dropping all over. We waited another 24 minutes for our sever to pay our bill and send ice cream back but she never came. Instead we were helped by the table behind us who told us we can pay our bill on kiosk. We paid our full bill as two hours in we didn't have time to wait any longer for our waitress. I won't even get to 2/4 of the dinners that would horrible. After years of continued patronage to friendlies I can safely say that I think it is starting to go down hill. It saddens me read more

Restaurant was messy, food looked rushed, too greasy and nowhere near what was shown in pics. As a bonus our waitress seemed to be snippy with her coworkers. As a bonus bonus the menu give calorie counts , reminding me that this is really not a place to eat if you care about your health. The wraps have 1,000+ calories. Didn't much enjoy the strong wind blowing out of the ceiling. Hostess tried to get manager to adjust, but that didn't end up happening. My kid loves French fries and would barely touch these nasty things read more

I wish I could give this Friendly's a better rating, but after several patronages the trend is unmistakable. There is nothing wrong with the food, but the service is abhorrent. Wait times are atrociously long whether you sit inside or get a to-go order from the window. For example, I once ordered a honey BBQ chicken supermelt to go via phone. The girl taking my order said it would be ready in 15-20 minutes. I live two miles away, so I made sure not to rush over there, and after 15 minutes of waiting I rode my bicycle so that I wouldn't arrive too early. Even after I arrived I waited 23 additional minutes to get my food, and by then it was lukewarm. While sitting inside it has been a common occurrence to wait an hour for my food, and I typically dine alone. During another visit, I only got a chocolate milkshake for my girlfriend, and I was the only one at the ice cream window. No one noticed me when I approached it, so I rang the bell after a minute. The manager, Linda B. (what it says on her name tag), said she'd be with me in a minute. This was my most recent visit to this store, and I'd already been disgruntled by the wait times, so I decided to run my stopwatch on this one. After Linda said she'd be only a minute, it was 4 min 33 seconds before she took my order, and then it was 9 min 16 seconds total before I had the milkshake in my hand. That's unacceptable when you're the only customer waiting at the window and only order a single, easy item. It's not just the fact that service here is deplorably slow. What exacerbates it is that the management doesn't care. Their lax attitudes rub off on the employees, and despite having submitted two complaints online, I've never received a response. They just don't care. read more

Dirty restaurant and place smells like a dirty frier. The permeating order of old dirty fry oil hits you like a train when you open the doors. Saw the tables and food was pretty much all deep fried. Decided to just get ice cream instead. Sat outside to get away from smell. Don't understand why people go here. Just buy the ice cream at grocery store to save your nose from that horrid smell. read more

Absolutely filthy interior topped off by one of the employees telling another not to move one of the cups on the counter since it was trapping a spider. $3.20 for a single scoop that was ridiculously small. Hard to believe this place is still in business. read more

My wife and I walked in at a not so busy time of the day (maybe 15 people were there) and were told that someone will be right with you, I said ok and sat down to wait for....not just one but three employees completely ignor us. As we waited another 5 minutes to be seated we decided to leave and go to Friday's across the road where we were seated right away and served our food in under 15 minutes. We are not going back to Friendly's for poor service again read more

I went to this Friendly's location back in June and upon entering, the hostess (who was rude and short with us) told us that the air conditioning was broken. It was about 90 in there but we were told we could stay if we wanted... wait, what? We opted to leave and went to one of the many restaurants across the street. Fast forward to August.. we go there for some ice cream sundaes on a 90 degree day and here's a sign on the front door that reads "our air conditioning is not working to full capacity". We walk in anyway just for a laugh and it's at least 90 degrees inside. We left and went across the street to one of the many places to get ice cream... never coming back! read more

A few months ago, my sister and I walked into this Friendly's looking to get some ice cream to go. It was the middle of the day and the restaurant wasn't particularly busy so we thought we'd be in and out in no time. We walked in and there were three employees standing in the ice cream area, but only one of them was busy making a sundae while two others were gossiping. No one said hello, instead, the three of them greeted us with some very dirty looks. The two chatty employees moved into the kitchen and turned their backs to us to continue their conversation and the third went to deliver her sundae. We stood at the cash register for a solid 10 minutes waiting to be acknowledged. During that time countless employees glared at us, finally we decided to take our business elsewhere and left . Last weekend we gave it a go again, we got there right around 8:00pm which was well before their closing time. Again we stood waiting, this time for only about 5 minutes before being greeted by a grumpy employee who told us FOUR times how tired he was. I can empathize, but it seemed like he was trying to tell us that we were an inconvenience to him. All and all the food is fine, I mean it's Friendly's don't expect much Professionalism and personal hygiene seem to be major issues for the employees at this particular Friendly's. read more

the ice cream scooper was so nice i love her so much she had short blond hair and glasses and i think her name was julian

I don't think this place is as bad as ppl are saying. The food is good had chili dog and waffle fries. My fiance got a burger and we also got ice cream. Service was fine waitress was friendly and attentive. The wait was a bit since they are always packed. I mean its burger and fries. Its good for something cheep and it tastes just fine! read more

The picture should say it all. It's raining in the kitchen. The roof is leaking in the kitchen and the workers are just walking around it dripping onto the floor until someone puts a clear food container under it. I can only imagine where else in the kitchen it was raining. From what I saw - the kitchen was a mess anyways. Shame on the manager! read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Clifton Park, New York

I've been pretty anti-Friendly's in recent years. I found the prices went up while the quality and experience went down. This time, though, we were taking advantage of the 50% off breakfast deal. The kids and I got breakfast for three, including drinks for, hold up: $17 including tip. Insane. The quality isn't 5 star. The experience is surely chain restaurant. But man, I'm not the type to turn down half price bacon. I wouldn't bother with lunch or dinner, but if you are looking for a weekday breakfast of simple fare, it's worth a go! read more

SENIORS BEWARE !' I very recently went to friendly's in Clifton Park. It was my third visit. I previously had breakfast and one lunch. I always took advantage of their senior incentives on my last visit a week ago I asked if they still had the free sundae for seniors having lunch there ? The waitress assured me that they did . My wife and I ordered two hamburgers and two cups of coffee and water. When our lunch was over the waitress asked us if we were ready for our Sundaes ? We then ordered two coffee sundaes with hot fudge. The sundaes were VERY SMALL. A shaved curled small scoop. When the check came it included two sundaes at $3.79 EACH. When I questioned the charges I was Told The two $5.99 burgers we ordered DID NOT QUALIFY FOR the free senior sundaes. Furthermore, there were no senior discount NOR was there any AARP discount NEEDLESS TO SAY GIVEN THE things FACT THAT THE WAITRESS KNEW WE WANTED THE SENIOR. SUNDAES AND FAILED TO INFORM ME THAT THEY WERE NOT INCLUDED I CAN ONLY CONCLUDE THAT THIS WAS A FRAUDULENT NON EXISTING OFFER. I FEEL $26.00 for two burgers and two coffees is a REAL. RIPOFF I WILL NEVER RETURN read more

My family went for dinner and left very disappointed and probably won't return. It was a Wednesday night and kids meals are free, well we thought. My boyfriend was paying the bill on the kiosk because our one year old was getting fussy. The waitress came up and said wait her kids meal wasn't taken off but his card already went through. We asked if they could do anything. The manager was less than helpful and they said they couldn't do anything for us. I should also mention that besides leaving with out the mistake being taken care of, we also weren't asked if we wanted any boxes or ice cream. Our waitress was not attentive through out our visit and management was not friendly nor helpful. read more

The staff is very friendly and the food was good by the price you pay....and is a nice place for took your children's for ice cream too.

Me and my partner (he is also male) waited over an hour for WATER. We were the only guests in the restaurant at 9:00 on a Monday night. This was highly inconvenient as we just wanted ice cream for some semblance of life fulfillment. 0/10 would not recommend. Still waiting for our check to be taken as I type. Haha period. read more

I wish I could have given more stars because our waitress was very friendly. Wish I got her name. This is in regards to the restaurant itself and the food. Me and my SO thought it would be nice to visit a Friendlys as a kind of throwback. Had great memories of them in the past, and I am talking years ago. I had my heart set on a good old fashioned coffee Fribble. Boy, a lot has changed! We sat down to a sticky table. We asked the waitress if she could please spray it down. She was very pleasant and happy to oblige. After she gave it a good wipe down it was still sticky. Maybe they are not using a very good cleaning solution. I just let it go at that point. I wanted the buffalo chicken supermelt which was always a favorite of mine. Unfortunately no longer on the menu but there is a crispy chicken BBQ sauce supermelt so I asked if they could leave out the BBQ sauce and and buffalo. She said absolutely, so I thought I would get something similar. My SO ordered a clam roll. Each of these came with fries. The restaurant was pretty full so we knew there might be a wait. We both ordered Fribbles which came out very quickly. The food took almost a half hour to arrive. I am not exaggerating! We finished our Fribbles while waiting. I always enjoyed having my Fribble along with hot fries so a bit disappointed. When the food did arrive we just asked for a couple waters. Very small sandwiches! Literally only had two chicken tenders, buffalo sauce, and cheese between what tasted like freezer burned bread. Small side of fries that tasted nothing like I remember. I used to love their fries. They are now a bit thicker and have some sort of coating. My SO had the same complaints. Both her clams and the roll that they were on had a freezer burnt taste to them. I tasted a clam and agreed. Though not much for taste they did provide a significant portion of clams. Everything was cold! I really mean cold! Fries tasted like they had been sitting out for hours. Which is hard to imagine with the place so busy. So far the experience was awful so we decided to do our ice cream dessert elsewhere. Before tip it was $43 dollars! Two Fribbles, two chicken strips on freezer burned bread, freezer burned clams on a small freezer burnt roll and very, very small portion of fries (about 12 on each plate) and very cold food. We did enjoy the Fribbles but really $43?? Before tip! What a waste of 50 plus dollars!! I cant imagine how they seem to always be busy! read more

This was the worst visit I've ever had. Our waitress was slow to take our order. Had to repeat ourselves when we asked for another drink. She took 20 minutes to put our bill on the kiosk, then put it on the wrong kiosk. We had cash in our hand to pay, and she took another 20 minutes. Passed us multiple times while we had cash in our hands, even picked up my sons toy off the floor and was gonna just walk away again until we said something. She took the table behind us quick and passed us again after that. Not sure what the store manager would say about this but this isn't the first time my family has experienced bad service here and we do not come often. It was super slow, she had maybe 4 tables in total for her section so there was no reason she had to take 20 mins to take an order or take cash at time of pay read more

I was so excited to go to friendly's because of childhood nostalgia. I live in Phoenix now so this local chain really reminds me of home. Sadly the food was really not as incredible as I had remembered. Pretty greasy. However the friendzie made up for it. I still like friendly's and I'm certain I'll be back. read more

It's like the only Friendly's that's still open in like a 15 mile radius. The quality of the food isn't spectacular, the ice cream really is what most people go for, and I feel like just simply because the supply of Friendly's has decreased significantly the quality has suffered somewhat. read more

I ate at this Friendly's in Clifton Park, NY and we loved it. It was clean, friendly, great service and a hot delicious breakfast. We are headed back there for breakfast this morning instead of the free breakfast at our hotel. read more