Came here on multiple recommendations, and great reviews, only to be disappointed. My best friend called a week in advance to schedule a party of 5 for manicures, and was told it would be no problem. We arrived for our appointment at 12pm on a Saturday, and were helped immediately. While the staff was very friendly, that's about where my positive review ends.
We ended up only needing 4 manicures, meaning there was extra time for everyone to have their nails done, and no rush was needed. One member of my party was told there wouldn't be enough time for acrylics, which was fine because we had scheduled manicures, not acrylics. I was the last one of my party to have their nails done, and I believe my experience was the shortest. I've had my nails done before, and the process takes at least 30 mins to be done correctly, and comfortably. My shellac nails were done in 10 minutes.
I believe Rosie did my nails, and she was very friendly and talkative, something I really appreciated. I chose a light green and gold color, with the intention of having a glitter overlay on one nail to become a statement nail. I specifically did this because another member of my party received this glitter overlay with no additional charge, and I was looking to save money. She started the manicure, but towards the end she got into a small disagreement with a coworker as far as whether they still were supposed to use lotion and hot towels after a manicure (at $25 for a shellac, I would hope so!), which was slightly disruptive, and definitely left a somewhat uncomfortable feeling in the room.
When my nails were done, and I went to pay, I discovered I was charged $5 extra for the glitter. I'm assuming this is because there was a miscommunication, seeing as I ended up with one entirely gold nail, instead of the light overlay I wanted. The extra money would've been bad enough if my nails were done nicely, but almost immediately after leaving I noticed the edges on my nails were not filled in, and my index finger already had a slightly muddy color, making it look dirty. What prompted me to write this review is today (exactly 1 week after my appointment), the middle finger on my right hand completely peeled off. It's only been a week and I already have substantial growth, my edges are unfilled, every nail's color is muddy, I have chips, and now I have an entire nail without paint.
I completely believe this is because they rushed through our appointment. Let me add that while it was a Saturday, there was no line waiting on us to finish, they were not understaffed, and again, we had made this appointment about a week in advance. I would like to blame the person who did my nails as the sole problem, but upon closer inspection of my party's nails, they each had various problems with their experience. For instance my best friend had a design painted onto her nails, and you couldn't even distinguish what it was.
I am highly disappointed in my experience, and no one from my party plans on returning here. Ironically the 5th manicure who backed out last minute, backed out because she saw how the other members of our party were being rushed, and felt like there was no point paying a decent amount for a sub-par result. I guess I should've listened to her. I paid $33 in total with tip, to have my nails look AWFUL within 24 hours, and now a week later, just a sheer embarrassment.
On another note, the parking is TERRIBLE, and there is only a narrow road big enough for 1 car at a time leading to the parking lot, which is both the entrance and exit. Poor design. read more