The owner is extremely unprofessional and borderline rude. I've been here multiple times. The first…read moretime, I finally found a tech who actually did my brows right. Unfortunately, because of school and work, my schedule got messed up and I had to start seeing the other tech and eventually the owner.
The other tech did not meet my expectations at all. The next visit, the tech I liked was not working again, so I let the owner do my brows. Since she had another client mid-appointment, she asked if I was okay with the other tech finishing my lip service, and I said yes, no problem.
Once everything was done, I immediately noticed my brows were uneven and off. I asked the other tech when the girl I liked usually works because, honestly, yall keep fkn up my brows. The owner, while actively working on someone else, jumped in defensively saying she did not fk up my brows and started listing how many years she has been doing brows etc talking to her client and not me! I told her plainly that my brows did not look like this when I walked in and that I asked for a simple clean-up. She continued going on and on about her experience, how she never fkd up anyone's brow talking with her clients as if I'm not there. Getting validation from her client. She obviously probably rushed my brows because she knew she had a client coming or something ...?
I explained clearly that I came in with symmetrical brows and was walking out with two completely different shapes. Instead of taking accountability, she kept talking in circles to cover herself. I paid and left because I was not going to argue in the shop.
A week later, my aunt, who also goes there with me, told me the owner was talking about me behind my back, asking where I was and mocking that I said she fkd up my brows like I was lying... First of all, why are you discussing another client with a different client? That alone is wildly unprofessional. Second, I am sure I can not be the first person to tell you that you did a bad job.
Being the owner and having years of experience does not make you perfect or incapable of making mistakes. All she had to say was that she did her best and move on. Instead, she dragged it out, ran her mouth, and decided to talk trash about me to someone she thought was my friend. That friend is my aunt.
I kept my cool in the moment, but do not get it twisted. Talking badly about clients behind their backs is distasteful behavior for a business owner. Completely lame, unprofessional, and unacceptable.
I'm literally walking around letting my brows grow into a full bush just to fix the damage from the last bad job, and now the owner went and messed them up too. 2.5 weeks without my brows done. That alone is frustrating enough. But to then hear that she's still talking shit and running her mouth about me? That's beyond upsetting. I'm the one stuck walking around with uneven brows because of their work, yet she has the nerve to mock it like it's a joke. It's embarrassing, disrespectful, and honestly infuriating. I'm dealing with the consequences on my face while she's busy talking instead of taking accountability.
