1. Freedom Solar

0

Campbell, CA

Freedom Solar

4.6 (78 reviews)
Open • 8:00 am - 5:30 pm

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2 hours

Response rate

100%

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Solar panel cleaning

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No consumption CTs installed (there should be 4 more wires next to the blue and white pair)
Eric Z.

TL;DR, Stay away from this installer! Do not use this company unless you have a ton of time to waste and want to learn all details of solar installation. There are several negative reviews of them, but all were blamed to the company. To prevent this review being treated the same way, I want to be clear that this review is for Freedom Solar based in Campbell (95008) whose owner/president is Rich M. I seldom leave Yelp reviews, but feel that I have to share my experience with more people regarding this company. Also, their ops manager Michael C. encouraged me to share my experience here. Comparing to most other reviews here, I believe I know a bit more details regarding how solar system works, since I have a PhD degree in Electrical Engineering. Before signing the contract, everything moves fast, and very person I talked to was responsive and reasonable. However, once I signed the contract and the made the $1000 deposit, everything stopped, no actual response from they anymore, except saying "will get back to you", but never did. After waited for more than three months (original estimation was 6 months, so they said they did me a huge favor), they contacted me and told me that they could schedule the installation after two days. This was a short notice, but I adjusted my schedule. Then, in the next day, the screws showed up in front of my house without any notice, and wanted to start installation. In the email from Dylan C, he said "We are going to use the Ironridge Flashfoot 2 flashings for your project. These are the equivalent to the Pegasus flashings!", but the crews actually used QuickBolt, which can save a lot of their installation time (google it to find out more), but how long this would last is unknown since this just came out a few years ago. The installation went pretty smoothly and professionally, maybe because of the QuickBolt? And the city inspection went well too. Then the long wait started to get the PTO from PGE. There was no communication or any update from Freedom Solar, the only messages I got every week was the request for final payment. I told them, per contract, my system didn't get the Permission to operate from PGE, which depending the review and approval of the solar system design by PGE. Without the permit from PGE, the solar panels are just useless. But Freedom Solar argues that their contracts with customers require final and full payment after city inspection regardless if it passes PGE review or not. I insisted making final payment only after PGE reviewed and approved the solar system design and sign off the permit to operation (PTO). Because the work has not been completed yet, and here is an email from Freedom Solar: "Once I get the PTO email I will go on the SunPower monitoring portal, turn on your PV, send you an email with access to your homeowner portal." During this time, I contacted PGE many times, and was told that PGE was waiting for installer into upload required documents via their portal, and suggested me to contact my installer. When I contacted Freedom Solar, they blamed PGE for the delay. After another 3 month waiting, the billing department repeatedly sent messages requesting for final payment, and threaten to send the bill to collecting agency. However, the company clearly told me that, they have to wait for PGE's approval before they can turn on the SunPower system and the App. The lady from the billing department then talked to the owner Rich, who is very reasonable, and helped me escalate this to their ops team (who never replied any of my emails), then guess what? The PGE approved the PTO within 36 hours! After the system being turn on, I noticed that power consumption is missing in the SunPower App, which should be a default feature by SunPower as they wrote in the website https://us.sunpower.com/blog/2023/02/02/monitoring-solar-energy. However, Freedom Solar said this is an extra feature and their customers have to pay extra to enable it. I asked everyone I know who has installed solar, and everyone has this feature no matter what they installed, e.g., SunPower, Tesla, or Enphase monitoring system. Their Ops manager Michael C. is very rude and unprofessional, and was willing to spend 1 hour arguing with me in front of my electrical panel rather than have it installed. This Michael from Freedom Solar Campbell insisted the customers have to pay extra to enable this, because this is not in the contract. The contract is really simple, and basically has nothing inside, not even mentioning about the monitoring system. If I had made the final payment, I guess they won't even bother to come and discuss this with me. Michael also told one true by accident, he said his company does not enable several default feature like the panel level monitoring provided by SunPower, simply because they don't want to answer questions due to these features. Stay away from this installer!

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5 years ago

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11 years ago

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5 years ago

Good professional team, highly recommended--Elmer B

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7 years ago

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6 years ago

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6 years ago

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Rich M.

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9 years ago

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14 years ago

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12 years ago

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9 years ago

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Thanks for the great comments.

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11 years ago

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10 years ago

The estimate was accurate and installation was a smooth event. I recommend Freedom Solar.

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8 years ago

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10 years ago

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16 years ago

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12 years ago

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9 years ago

Very nice and extremely competent people! They went the extra mile and then some getting our old system up and working again.

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Page 2 of 2

Ask the Community - Freedom Solar

Do you offer solar canopy or solar carport installation services for homeowners?

Hi Chardchai, We don't offer solar canopy installation services at this time. Where are you… 

Do you install solar on Durafoam roofs?

Yes, we have installed solar on many foam roofs.

Don’t See Your Question? Ask Away!

Review Highlights - Freedom Solar

“To be clear, this was our decision and not something that Rich was pushing at all.”

Mentioned in 24 reviews

Read more highlights

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We met with multiple solar companies and settled on Highlight due to both the great recommendations…read moreas well as our experience during the initial process. We asked a LOT of questions, then we asked more, and then some more. Ali, our salesman, remained patient and communicated thoroughly via email or phone, and at all hours even after we had signed the paperwork. The installation process was honestly better than the sales process. The combination of Chris (the foreman who found a solution for all our requests) and his team which worked in awful weather to get our project installed on schedule were amazing. Our inspection, and final handoff were handled by Samir, who answered even more questions, and made sure we were fully set up. From end to end we had a great experience with Highlight Solar and will recommend them as they were to us. Pro tips: If you get a battery you will need to store it until it is installed. Your solar data might not show up on the app for 24-48 hours after installation...don't panic, it will show up eventually and you will see the money you are not spending with PG&E.

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Freedom Solar - solarinstallation - Updated October 2026

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