Well, I returned back here and let me say, this location is back to the top of my list! There is a gentleman here by the name of Brayden that absolutely changed my view of this location. I have had a couple of visits here recently that were not the greatest experiences. However, Brayden has single-handedly reversed my previous thoughts (which were based on my previous experiences). I want to thank Brayden for his stellar customer service and his personable ways of treating and communicating with customers. Freebirds, you did a great job in hiring this young man. I highly recommend this location! My Rating: Customer service: A+ Food: A+ Cleanliness: A+ read more

Got one star only because zero stars was not an option. We came here for one thing: food. Apparently that was asking too much. No cheese. No lettuce. No corn. The rice was dried out, and the last of the steak was being rationed like wartime supplies. When we asked about corn, we were told it would be 40 minutes. Forty minutes. To open a can. Four employees were behind the counter, and not one showed a flicker of problem-solving, urgency, or energy. We mentioned we had several to-go orders to place and got blank stares in return. It was painfully clear this restaurant wasn't prepared to serve food, and the staff wasn't prepared to serve people. If I owned this place, I'd be appalled. I'd be behind that line doing every job myself, because the four people working weren't solving a single customer's problem. The lack of motivation was honestly perplexing. Save your money. Even if you're starving, keep on trucking and don't stop here. One star only because zero isn't an option. read more

Loaded queso with large order of chips. Queso a little spicy with ok flavor, but it's barely loaded, mostly runny cheese. We also got carnita bowl with a tiny bit of meat in it. So we spent $22 and got mostly cheese, chips and rice. Disappointed. This used to be a great place. Never going back! read more

Freebirds World Burrito - Loaded watery queso with large order of chips. - Tex-Mex Near Me - Rockwall, Texas

Kayla was great, the only bright spot on the visit. 5:30 on Saturday night and they had no extra protein tortillas, one scoop of steak left after my burrito, no carnitas, ran out of chicken fajita after my wife and daughter, and was down to the last chicken option after 4 meals. Sour cream was empty, Spanish rice was mostly stuck to the pan, and the place was empty, which I'm starting to see why. One employee in site and no manager at all. My family prefers Chipotle and I'll no longer be able to push back on that option. read more

Freebirds World Burrito - $45 for 3 of the 4 people not to get what they want. - Tex-Mex Near Me - Rockwall, Texas

The soda machine is COVERED in mold, for your own safety do not eat here. They don't properly clean the lobby, nobody mops and the place is just all around extremely unsanitary. read more

Fifty degrees outside. Twenty degrees inside. Seriously, they had the AC running and it was like walking into a meat locker. Maybe that's why the steak on the burrito build line was raw. I'm not exaggerating when I say it was so concerning looking it that the wife and I both said that it was a hard pass. The chicken was diced smaller than the tomatoes in the pico. I ate here about three years ago and it was great. I was really looking forward to going back. Now I look forward to never eating here again. It was so bad that I'ld rather eat prison food than go back here. read more

Freebirds World Burrito - a woman on a motorcycle - Tex-Mex Near Me - Rockwall, Texas

Food was delicious. Service efficient. The initial lady working the start of the line today was not enthusiastic at all. Had to repeat my order four times. The register lady was friendly. Overall the cleanliness of the serving line where the food is, again where the unenthusiastic lady was, could have been cleaner and more maintained. This was 10/28 at 3p. Large portions. Got the steak burrito and the chicken quesadilla. Both were great. First time eating at a Freebird. read more

Freebirds World Burrito - Tex-Mex Near Me - Rockwall, Texas

DO BETTER FOR YOUR WORKERS! It was FREEZING cold in this establishment. Come to find out, the heat has been broken for TWO MONTHS. The poor girls nose was bright red because it was so cold in here. The service and food was great, but I cannot believe this company has let these people work without heat. This place was empty when I came in. It is too cold to even be comfortable eating in here. I toughed it out and ate quickly. read more

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The food is delicious. We love coming with our little ones... They have fantastic kids meal options. It's pretty pricey, but they have great specials where kids eat free on Sunday so try that out if you have little ones. The burritos is great, but if you want, they can put it on top of a salad. Very relaxed atmosphere and there's always a place to sit. read more

This Freebirds location like most of the ones I've been into is clean, has good employees, and makes a damn fine burrito. They have so many options to choose from when building a burrito which makes for a great burrito building experience. if you get a large burrito you'll be dealing with a lot of food, I've never actually weighed one but I would venture to say it's easily over a pound, maybe even two. With that said I do feel they are a bit pricey but in the end, it's worth it every now and again Food. Great Service. Good Cleanliness.Great Consistency. Great Variety. Great Value. Good read more

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I used to go to Freebirds all of the time and had their loyalty card. The last time I went there I had enough previous purchases to get a free burrito. They would not honor my card because they had transitioned to the app and said I could go online and get the card balance transferred to the app. Not an option when I am in line having to pay for a burrito that should have been my free reward. I have not been back to a Freebirds since then. They lost a loyal customer with mismanagement of their loyalty program. I am just as happy to get my burritos from their competition now. read more

Very poor service. I took my family there tonight for the first time. When this small woman with short hair asked me a question I couldn't understand what she was asking me so she began to treat me very poorly. She was so mean that it almost had me in tears. I've always loved Freebirds because of their carefree and welcoming environment. But this place was anything but that. read more

I was so excited to have my first FB meal in years.. wanted to pay in cash, could not believe the cashier couldn't take my money.. only the manager can.. WTF? If you can't trust your employees then have your butt there at the establishment.. The employees were kind and gracious.. you should be ashamed of yourself. read more

Service is always bad at this location. Super slow they act like serving you food is annoying to them. They either have old rice that's almost empty and hard or ran out of other items entirely. they prioritize online orders over dine in. this location has missed the mark. read more

all I can say is wow customer service amazing and let me just say the manager Andrew he's an angel unfortunately for me when I arrive they had already taken the third $300 bill so they didn't have any change. Andrew just gave me my meal for free now I don't know about y'all, but that's me already says everything I need to know about Andrew I will be seeing him tomorrow and stopping at the store cause I will be paying my tab not just that I'll be paying it forward. Whoever I see tomorrow. We're definitely get a free meal on me. Andrew, you're the man. read more

Remodeled, or just new furniture & paint job. Looks cleaner, brighter. They threw away the aluminum foil works of art. Both of my foil creatures are gone, to the recylcle bin? Reincarnation as a beer can? I digress. 6:30 PM, pretty busy. It would be busier, but never enough parking here during prime time hours. Smashing Pumpkins raging on the sound system. Young lady rolled me a Monster Burrito actually worth $10, a bomb! Taking 1/2 home for later. read more

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This review is specifically for why you don't get tipped when y'all flip that tablet around!!! Food is better than chipotle but the ex chipotle workers came to work here lol. Imaging ordering a monster bowl n they put a straight line of rice in your bowl n proceed to add other ingredients to it not filling in the sides of this large bowl. Imagine a square need to be colored in but the person drew a straight line thought it lol. I would take my frustration on the worker but over the years it's clear they are told to do this.. It's just amazes me how they hold out on food after charging outrages prices n expect a tip. Lmfaoo. Boy. They guy looked so sad at me when I said no tip n I just looked at the lil girl who made my plate like u screwing yo man's over lmfao Imma make this into a game. The shittier the service the worst the tip. I could have let them know how they could improve but wut benefit is that too me. Constantly helping ppl who know everything already. read more

Food is usually great however I don't recommend this location. We arrived at around 7:45pm on 11/25 and there were almost no veggies/toppings on the serving line. The veggies/toppings available were available were sitting around the gigantic hole/refrigeration they were supposed to be in. The guy that was making my burrito must have seen the confused look on my face and said something about doing "pre-closing". The store doesn't close until 9:30pm. Our burritos were limited with no offer to bring out what they had already put away. Its not like we showed up 10 minutes before closing. Dissatisfied and disappointed with this location and likely won't return. read more

Poor service. 6p on a Monday and was disappointed due to no meats being available. None near completion, either. Poor management for prime time. Staff is not very friendly, condescending. Food is bland and lacks flavor. Tortilla selection is great. read more

Oh how the mighty have fallen. I remember the days when you could get a bowl at freebirds and leave full. I ordered this bowl with white rice, chicken and steak, corn,lettuce, queso, and a few extras. As you can see the bowl is not even half full. Way too much money for this little of food. read more

Freebirds World Burrito - A bowl with chicken and steak - Tex-Mex Near Me - Rockwall, Texas

The Rockwall location with just 2 souls inside didn't care if they killed you or not. Couldn't even tell you what was in the ingredients. Told someone I was allergic to Cilantro and then he asked me if I wanted cilantro lime rice.... The downtown Dallas location on Ross is One of the better freebirds I've been too. Regardless they were super busy they took time to change there gloves to not cross contaminate for my order since I have a severe food allergy. Where I can have anaphylaxis. Rockwall location didn't change there gloves and just said oh... I don't know what's in it. Sat down to eat... no other customers in the store. Worker continued talking to co-worker about how dead it is in the store.. read more

We've always thoroughly enjoyed take out, delivery and dine-in from this location. It's great to have high- protein meals with lots is options. The customer service is great. read more

As I sit here at my filthy patio table (chosen because it's less gross than the ones inside) I've made the decision to never, ever eat here again. This Freebirds is always dirty and the salsa bar is always nasty. Today, however, I believe it's also a health risk! The salsa pumps are always broken, meaning they don't go up and down. Today I managed to squeeze out just a little bit of salsa and I was alarmed by what I saw, tasted and smelled! I don't know how many months it's been since the salsa has been changed out, but it has a very sharp taste like it has fermented for a while. The thing I'm most concerned about is the bubbles in it that you see in spoiled foods. I also have pieces of chicken so black I thought I bit a rock. As much as I have always been a huge Freebird's, I will never eat at this location again. It has been consistently terrible for the entire year I have been coming here. I'm in other parts of town and in Austin enough to just enjoy it while I am away from Rockwall. I sure hope no one gets sick, it's pretty disgusting and that is a disappointment. If it tells you anything, my kids are at this location ONCE and refused to come back. read more

Freebirds World Burrito - Tex-Mex Near Me - Rockwall, Texas

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We placed an order of a burrito and a bowl. The burrito was fine, but I asked on the app for all the sauces to be served on the side. They piled all of them on the bowl. Everything was a mushy mess. Why bother ordering from the app if the they are not reading directions? read more

Out of every meat but I'm patient so I didn't mind waiting. Who wouldn't want fresh anyway? Yummy - but the employees seemed stressed. Maybe pay them more - especially around holidays. :] read more

So disappointed, I've stopped in a few times in the last months and food had been great, service great and friendly. But ordered through door dash and wow what a mistake. Bowl had almost no food in it and they didn't bother to put the toppings on it.... Why did I ask for corn salsa and picco they printed the correct label but I guess felt I must not have actually needed it? Come on people just do better read more

Freebirds World Burrito - Bowl - missing all the toppings and had half of what the serve in store - Tex-Mex Near Me - Rockwall, Texas

I almost didn't order. Went to restroom first. The odor in the place was off... like musty mop water. But the bathroom wasn't terrible so decided to order since I didn't wanna stop again. Ordered a monster and there were more black beans than Any other ingredients, which Would have been fine but the black beans were crunchy. Only one option for cheese and not enough to even notice. They don't use regular sour cream anymore, it's in a squirt bottle and is watered down. I was quite disappointed, as years ago this was my go to place when passing through town for an amazing burrito. So many things have changed. They get an extra star for service as the line was long but they worked through efficiently and I didn't wait long. read more

Freebirds is my go to burrito spot and has been for years. Love that they brought beyond meat to their menu. This is the first time I have been to this Rockwall Freebirds location. Let me tell you it was an awful experience from the start. The only reason I am giving 2 stars is because I am a huge fan and am not seeking to hurt their reputation. However, I hope a manager addresses this with their employees because it is detrimental to their business. When we first walked in the two girls working the line (11/25/19)just kept talking about they were hoping that no one else would walk in (came in at 8:15pm). They were taking forever because they were just carrying on in conversation and not going through the line options. Also, they were out of beans, veggies and low on the beyond meat (which was hard as a rock). The service was just bad as well as the food. They were eating and drinking without washing their hands. Friends were in and out of the back. It was just a mess, I would check the cameras. It's a shame to have to leave such telling review but I would want to know about this if I was the manager.. read more

Our meat was still raw...chips are terrible. Unimpressed. Threw away our burritos and went to Torchies.

Every Sunday night my Aggie Family gathers at Freebirds in Rockwall to reflect on the week and enjoy family time. The team at Freebirds from Andrew on the grill to Holly making my daughter's special bowl are amazing. Kyle, who looks like a young Alan Jackson, and big man Warren make certain each order is made as requested. Chrystine with her colorful hair is a southern belle at heart and exudes charm and concern. Each of them have become a delightful part of our evening and enjoyment. Thank you for your excellent care and for a delicious meal. See you next week. Darlene, Meredith, Ben and Miss P read more

My, oh my, has it been forever since yours truly busted out a review. Been very busy at the office as it were and while still checking in, I've been running ragged. Enough of that though! Ok, so my son has a LOT of food intolerance problems. Any artificial additives / preservatives etc... are to be avoided. So there are precious few restaurants we can eat out at where he doesn't feel like a pariah (he's only 9). Freebirds is one of those places that is so conscious of what is in their food that my son can eat ANYTHING there. Now, at the soda fountain its a different issue, but he can have sprite so no biggie. Anywho the food. I actually like it. I like the bowls, I like the burritos. I like the selection of condiments / toppings. I like the guacamole, I like the hot habanero sauce. I like the employees (at least at this AR DUB location). I like that I can grab a beer. I like that my son doesn't worry about what he can or can't order. IMO the food is good, you can slather it up guilt free and that makes this a staple. Food - 3ish People - 5 Options - 5 Parking sucks, but who cares. We can feed all 4 of us (very well) for under 30 bucks and it's not really even bad for us. read more

Freebirds is awesome but this location is not worthy of your business. We decided to go to this place for lunch today. When we arrived, the entire staff was in the back room as there was nobody in line at the time. We got our usual, a burrito for me and a Bowl my wife. At this point, we went to locate place to sit. While there was not many patrons, there was not a single table available since every available table was covered with remnants from a prior diner. We cleaned off a spot and sat down. We filled up our beverages, a coke and a Coke Zero but unfortunately they were flat and the coke syrup was not a good mix. I have had enough at this point so I go to request a refund of the $4.50 I paid for flat nasty soda. The manager refunded it with a crappy attitude and without apology for the low quality of their drinks. The food was edible but overall, this location is obviously poorly managed. I highly recommend you go elsewhere. read more

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Andrew was such a sweetheart, the place is nice and quick when it comes to service!! Will come again!!

I'm not a fan of cookie-cutter corporate eateries and Rockwall is chock full of them. But the wife and I ate lunch here today and we were both impressed - all the ingredients were fresh and my wheat tortilla, in particular, was pretty tasty. The only con? It's very noisy inside - the acoustics resemble an indoor swimming pool - throw in the loud music (which I don't mind, actually) and it is difficult to communicate with the staff - all of whom were nice and friendly. It also makes table conversation a definite challenge and that's a shame, really. If you prefer local eateries, you should consider Chiloso - they started the Artisan burrito thing in Rockwall and their food is comparable allbeit with less choices. But, the Chiloso experience is a little more chill, despite similar throngs of hungry gringos lined-up to pay a premium for their burrito. (And damn, I am one of them!) read more

You know back in the day when I was a chipotle or die fan. I used to think ohhhhh good luck freebirds! Then freebirds said oh you dont like our things? And they totally amped up their menu game. They now offer beyond meat as a protein! They said to chipotle get good bro. It is fabulous! The variety! The statue of liberty bursting through a brick wall on a harley motorcycle! The veggies are plentiful to add to your burrito, bowl, or nachos, or salad bowls! The hot sauce burns and make sure if you like fire get that habanero. So free birds has done good now and swayed me more to their side(sorry chipotle, but sofritas are gross :/) Staff here is friendly and the inside is definitely fun to look at. read more

Updated review- I went in there after a long break. All of the issues I had seen before had been addressed and the place was clean. Service was fast- fast for someone hand making every item in front of you. Food was good. Staff was friendly and receptive. read more

Did someone let the top fall off the salt shaker when salting my food? I just had the food from here from DoorDash. The queso was over salted, the burrito bowl was over salted. Not just a bit but the kind that burns the mouth makes one think they may die of heart attack over salting. Nasty! I'm wondering if this was done because someone hates DoorDash.... Never again! read more

I cannot believe I passed by this place so many times. This place is the best. As a vegan I can have a great bowl or burrito packed with flavor. I am so glad something finally made me go in to try this place because I am now an instant fan. read more

Kym and Allyson were the BOMB!!!! After hours on the road and failures in searching for apartments, I just wanted to grab a burrito bowl to enjoy at home, but HOLY COW, we got amazing service!! Thank y'all for the pick me up, I truly appreciate it!!! Best location EVER!!! read more

We dine at Freebirds quite frequently because the food is delicious, it's always fairly quick, and the prices are very reasonable. The employees at the Rockwall restaurant are some of the friendliest, upbeat, and professional ones we have encountered of all the locations we have dined at. Always appreciate the good music playing inside too. In comparison, we prefer Freebirds to Chipotle simply due to the larger variety offered at Freebirds... and the queso is so good! read more