Jay and whoever works for him messed up my 2017 Honda CRV. I went in for new brakes and came out…read morewith BOLTS missing. When I called to have them fix it they said it wasn't their problem. They would not fix it. My car made a horrible noise for almost a month after until I got a TRUSTED personal friend to look at it and actually tell me what was actually wrong. Horrible customer service and just rude all around. If you make a mistake just fess up and FIX IT!

When I first moved to Westminster 3+ years ago, I used a different well-known shop for new brakes…read moreand was sorry I did. Also, my daughter had used a different chain shop for an oil change. Both jobs were priced high. Quote for a second job I posed was higher than I knew it should be. I went to Westminster Car Care originally because of a discount coupon for an oil change, to be honest, but have since had brakes done, tires, wipers, etc. purchased and installed and asked questions about general maintenance. Jay and his colleagues give straight answers, explain clearly to the novice [I'm a 73-year-old woman], and charge what I believe are fair prices. Service is prompt, as scheduled, and friendly. The guys clearly have a boatload of knowledge. I'm thankful I found this gem.

I had a 5-star experience with Crash Champions. I brought my Sienna van there for an estimate Aug…read more07 and Dave was so helpful/informative I had no hesitation to leave the repairs to them as well. The desk staff is excellent and friendly. Lobby is spacious and accommodating. They routinely updated me with status. The repair work was excellent and they even cleaned up the light housing they did not replace to match. Highly recommended.

they did a terrific job on my vehicle I would highly recommend them. they kept me up to date o n…read morethe progress of the repair and the car looks like new!

Hands down Joe's Garage has been nothing short of outstanding for both service and communication!…read moreHighly recommend this local small town business for all your auto needs, they even have a detail shop on site for the cleanest car possible! He's honest, fair, trustworthy and I will be a customer for life! Take your car to him and I promise you won't be disappointed!!

Trustworthy auto mechanic Definitely recommend. We will be using them more in the futureread more

I got my car fixed here after an accident and then the panel that was replaced started rusting…read morereally bad and now the whole panel needs to be replaced. I was told that this was due to them not properly fixing it in the first place. Now I have to go through the same exact process again to get my car fixed.

Hands down best auto body shop around! Great service, so fast, and amazing work…read more Brough my 2015 Jeep Grand Cherokee in to get a replaced side panel because it was dented and had pain chipped. They quickly said they would rather fix it instead of replacing it so I could save some money. I was a little unsure of how it would turn out with just the fix, but WOW! They did awesome. You would never know that it was dented before.

I took my car here for paint work after somebody sideswiped my parked car in a lot. I had taken my…read moremother's car here before and they did a stellar job on hers. So I assumed mine would be the same. I was not as impressed with the job that they did on my vehicle. For starters, when I originally went in for an estimate, I got a ballpark estimate (I told them I would not hold them to the eyeball estimate they gave me in the parking lot) of around $500-600 and that it was about a 3-day job. I was under the impression by what I was told that they had to remove the bumper and paint the entire thing to get it to match the vehicle since the pant transfer and scratches covered part of the bumper and the front fender. I also received an estimate for my insurance company from another autobody shop, and I also got the impression from them that the bumper would be removed and fully painted. I dropped my vehicle off on a Tuesday, fully expecting that they would be finished by Friday or so. I waited until Monday to call them. It was at that time that I learned that the vehicle sat for three days and wasn't even assigned to a painter until Friday! I was told that a manager would call me that evening and explain to me why there was a mixup. I never got that call. I called back on Tuesday to explain to them that nobody contacted me on Monday evening. They eventually found a manager to talk to me and they profusely apologized and explained that they would get my vehicle done probably by Wednesday evening. Wednesday morning I got a call advising me that the job was done. I was kind of surprised because I expected it might take them a little bit longer. I wasn't as pressed about getting the vehicle back as I was making sure it was done correctly. So if they had to keep it for a week, I would've been fine with that as long as it was done right. When I arrived at the shop and looked over the paint job, I was not entirely impressed. There were what look like several dings from rocks, and there was even a smudge in the clearcoat, and there was also a line that looked like maybe the metal flake had flipped. When I addressed all of this with them, they pulled it into the shop to have the painter look at it. At that point, the vehicle died. They had to jumpstart it because apparently it sat for three days and I don't know if the lights were left on, or something like that. They cleaned up the front end and showed it to the painter who apparently thought it looked pretty good. When they pulled the vehicle out, the manager came out and discussed with me that my insurance company didn't pay to have the entire bumper painted, but only to have the paint blended in with the fender to match up. I was very shocked to say the least because the check from the insurance company and my deductible combined was approximately $900. I know that's not a lot of money when it comes to body work nowadays, but I would think it would cover the cost of removing the bumper, prepping it, shooting it, and covering it with clearcoat. There was absolutely no body damage anywhere on the car. It was merely a paint job. And I figured with the supplies and the amount of time that they spent painting it, it wouldn't come to $900, especially when I was told it was roughly a $500-600 job and the fact that they didn't even paint the whole thing! The paint work itself was decent, and they are all very nice people working there. But I don't know that I would take my vehicle there again. I was a little disappointed with what actually occurred compared to what I thought was going to happen. Maybe that was my misunderstanding, but I don't believe so.

From Someone Who Truly Cares About Their Car: DO NOT TAKE YOUR CAR HERE!…read more I brought my car here for repairs after an accident, and the experience was absolutely horrible. First visit: They sent my car back with a dented door--despite alleging that they ordered a "new" door--and it didn't even align properly with the rest of the car. The window wouldn't roll all the way up. Yet this passed their quality control and they thought it was acceptable to return it in that condition. Second visit: The door wouldn't close fully unless SLAMMED shut. They scratched the window tint and hid that fact from me. My rear bumper was also scratched during removal. I waited days for their "specialist" to touch it up--only to find out it was the equivalent to someone using a paint pen from Advance Auto. The paint didn't match or blend at all. Also, the door lock mechanism was never reconnected. Third visit: They failed to hook up the side mirror sensor that alerts you when someone's beside your car. The door trim was improperly installed, leaving fabric edges exposed and causing water leaks inside. The fender and doors still don't align, and the window makes a worrying clanking noise when it hits the bottom--a terrible sound with expensive glass. I also told them that the trim was not properly installed on the bottom of the door, and it was returned to me the exact same way. Despite a verbal agreement to cover the cost of the scratched tint, they never followed through or responded to my inquiries. On top of everything, they never cleaned the interior--all three times, the car was covered in dust. Every other body shop I've been to at least blows the dust out before returning the vehicle. I reached out twice via email seeking resolution and never received a response. I have videos showing how badly the trim was replaced the the window sound (it won't let me upload them).

Recently, my husband was driving to New York and something happened to the car in Thurmont,…read moreMaryland. Someone recommended he take it to Gateway Automotive in Thurmont, and I'm so glad he did! They were able to diagnose the problem, give him an estimate which was more than reasonable, I thought (Especially compared to costs in the DMV), and they got the work done right away. He was back on the road and made it to his destination in no time. They were really pleasant to talk with and you didn't feel like you were getting overcharged. My husband said he was going to recommend them to everybody, and having looked up their website and finding out about their business (and knowing somebody in the Frederick, MD or Thurmont, MD area might need a mechanic sometime, for routine maintenance or car repairs on Domestic and foreign vehicles), I wanted to recommend Gateway Automotive in Thurmont, MD. I love places that make you feel like "the customer comes first"! That is so hard to find these days, and some thing I didn't know... They work has a nationwide repair warranty, which is great since we don't live in Maryland. (No, I am not expecting anything to happen to the repair at all - It is just another "perk" for us as customers!)

The service itself was completed with no issues. David helped me, and he was kind, efficient, and…read moreprovided an estimated completion time. My car was actually finished a few hours earlier than expected, which I appreciated. However, I was told I couldn't pick it up until 5:45 because that's when the owner would be available. That was frustrating, especially given the circumstances. I had to have a starting device installed due to a legal situation that was handled improperly, so I was already stressed about having to spend this money in the first place. David was very understanding about that, and I truly appreciated his professionalism. Unfortunately, my interaction with the owner was not pleasant. When I spoke with him on the phone, he told me I needed to hurry because he had to "go over things" with me and would be leaving for a few hours. I explained that I didn't need assistance using the device -- I simply needed to pay and pick up my vehicle. When I arrived, he was short and unfriendly. He repeatedly asked if I knew how to use the device, even after I assured him multiple times that I was fine. He then said, "Well, I don't think you'll be able to do it," which felt unnecessary and dismissive. He handed me paperwork to sign with little to no explanation, didn't return my key until I asked for it, and overall made the experience uncomfortable. I walked to my car and started it without any issue. It's disappointing because David provided excellent customer service, and good auto service can be hard to find. However, my interaction with the owner would make me hesitant to return, aside from the required monthly appointments for the device. I hope the owner considers improving customer communication and professionalism, as it would make a big difference in the overall customer experience.

basically a scam shop. They say $55 plus however long it will take them to check your car up to…read morehour and half for total $126. took them first half hour to move my car into the shop. Took half hour for them to check out the car. And then took them half an hour to talk to he ladies while I waited in the shop. In the end they told me exact what I guessed was wrong with the car.

Barry was very honest when it came to what was wrong with my car and as far as the cost to fix it…read moretoo! He fit me in as soon as he could even though I know he was very busy and he kept me updated throughout the repair. Have recommended others to him since I've been there and will definitely continue to go back!!

My family and I have been trusting Barry with our vehicles for the last 10+ years. I don't even…read morelive in Carroll County anymore, but I still go to him because I simply trust him and his work--more than any other mechanic or dealership that I've ever interacted with. Supporting local starts right here! His lot is always full and he is always busy, but he's never too busy to help you if you need a repair, or just an oil change. In the past, he has even driven out to where my mom's car broke down and fixed it on the side of the road so she could get home! He's skilled, friendly, and extremely fair in his pricing. I cannot recommend him enough! I bought a new car in November and it came with a 2 year service agreement with the dealership. Even though its free, I've hated the experience and wish I could just go to Barry instead! lol!