We were stuck with a full septic tank & no way to flush. Called on a sat morning & they were here pumping within a couple hours. Very grateful!!! THANK YOU! read more

I contacted this company for a quote to perform hydrovac work and repair a curb box. Rose took all my information but didn't even have the decency to follow up. Two weeks went by, and I never heard back. If they can't handle basic communication or provide an estimate, how can they be trusted with a job? Completely unreliable--would NEVER recommend. read more

They have a great reputation. I have used them in the past and never experienced a problem. Everyone from office staff and drivers were very friendly. They came between the times indicated, the bill was exactly what was quoted. What else can I say, they are number one in the number two business in my mind (I just had to use that line). David P - Cortlandt Manor read more

This is the second time I used Fred Cook to service my septic tank. I like to give my business to local stores and companies when I can and this one example of my being able to do that. The phone rep was friendly, knowledgeable and had my account right at her fingertips. The technician was on time and very professional. I will definitely use Fred Cook again when my septic system needs servicing. read more

We have used a few different septic pumping services over the years but decided to try Fred A. Cook this year, and this is the company I plan to continue to use in future. They arrived as scheduled, were by far the most careful and thorough of any of the companies we have used, and they were reasonably priced as well. Highly recommend! read more

they didn't show up for the scheduled appointment, called me to reschedule. I left my property for the day, they call me back to tell me they did the work while I was gone. Till this day I don't know if the work was actually done, they contracted lawyers to strong arm me into paying with threats of added costs through legal system. don't use them highly don't recommend, business practices are horrible, It's not like something I can check to see if the work was done by flipping a switch. Lawyer had no proof other that they're reputation, Horrible business! read more

Well organized local company of professionals delivering an important service at competitive prices. I used them every three years. I highly recommend them. read more

No call/no show even though I waited 2 weeks for an appointment and called the day of the appointment to confirm. I called after hours and still didn't get a call back. I can tolerate lateness and even a cancellation, but a no-show is unacceptable. Roaring Brook Lake community. read more

Dan was super friendly and patient with all my questions. We had a clog and needed a pump, and I'm really happy with the work they did. read more

Fred A Cook Jr - Septic Services Near Me - Buchanan, New York

I have used Cook for my septic for years and they have always been beyond professional- not to mention on time! A few days ago I had a backup in the evening (around 5pm) and was hoping to get someone in first thing the next morning. Instead Cook had someone there within 2 hours and solved the problem with no issues whatsoever! So grateful. I highly recommend them for regular maintenance and problem calls!! read more

I had my septic tank pumped this morning and they arrived ahead of schedule, which worked out great for me. Kate , from the office returned my calls promptly and was courteous and very accommodating booking my appointment. Dan made my day !! He definitely is an asset to this company. He is pleasant , courteous and extremely knowledgable and I can't say enough GOOD things about him ! He answered all of my questions and was very thorough and made sure he got the sludge out. If you need your tank pumped , ask for DAN. I would absolutely recommend this company ! read more

Cook Jr. Septic Started the job to clean septic tank but couldn't lift couldn't lift a concrete pump lid from the tank and walked away from it saying sorry your problem! They told me to find a contractor. When I asked them for a reference at the very least, they basically said we don't know any. This is your problem. I contacted another company and they came immediately, lifted the lid and fixed the pump pipe all within an hour! I have used Cook Jr. before and they had done a good job in the past. I will never use them again though! read more

They were reliable as far as showing up on time and being very quick! I don't have a lot of experience with septic service so being that they were the only company I've ever dealt with they seemed very professional. I wish they had just done a little better job of putting the sod back after digging two holes in my yard. Apparently when they first started digging they thought that the inlet was in one spot but it was actually in a another spot. So ultimately they had to dig two holes to find the inlet. Otherwise they did a fine job! read more

Let me say that I somewhat agree with the review below on 4/13/15. I experienced a similar conversation after my services were performed. I was told my tank was 'X' capacity and given the appropriate pump out cost. Then when the work was done, I was told it was the larger 'X' capacity and charged a much higher rate. I have no way of knowing the actual capacity so I have to take their word for it. I did find the service to be very good though. They had to come out to my home twice to first empty my tank and then do some additional required work. They came when expected, left no s**t on my property (pardon the pun!), fixed the problem and despite squashing a flowering plant (or two!)--no real serious complaints. The girl (or girls) that answer the phone are exceptional. read more

Take your business elsewhere. After setting an appointment weeks out, we were given an arrival time between 12-4pm. Nobody from the company called to tell us they were running late, leaving us to make numerous phone calls. The driver called at 6:30pm to tell us he was running late, and asked if we still wanted him to come... who knows when he would have gotten here. Apparently this company doesn't care about customer service. We'll take our money to a company that respects it's customers, and we suggest that you do the same. read more

First off I would like to thank to the people who serviced my septic tank. My family was unable to use any water without flooding the downstairs bathroom so I called every service within my area and no one was available and the only company who serviced us before said they were unavailable till the end of January. We had only had just moved into the property a few years prior when we called the company who serviced us prior located within 15 minutes from us and they charged us over 5000 dollars for our trouble. I was lucky to have found Fred Cool because after learning of our dire situation they sent someone the next day! And they charged us almost ten times less. They were so quick and courteous and I am so grateful again to these people that I hope that if you have anything needing to be serviced to not hesitate to call them cause I'm sure you will feel the same. Sorry for rambling. Haha read more

Chris Cook (who apparently either runs the company or is under the impression he runs the company) was condescending and rude from day one. He has terrible customer service skills and should not be in any position that involves dealing with the customers. As a result of his aggressive actions I'm writing this review. He's emailed me 7 times today (writing in CAPS) and is refusing to let me speak with his higher ups. read more

Please take your business else where. Unprofessional. Unpleasant to work with, and just overall bad experience. Give your hard earned money to a company who actually deserves it. read more

We have been using Cooks for years and just had them out recently. Friendly office staff and always comes as scheduled. Today when you get good service I like to let others know because reliable, knowledgeable and trustworthy businesses are hard to come by. The Cook name has been in business for years and understandably so. I wouldn't trust any other company for our septic needs. read more

I contacted Fred Cook when my Septic overflow backed up. We've had the house for 9 years and been in family for 15 years. I never knew where tank was. I've always had a sewer system. Once I found the overflow. I assumed tank was there are about 10 feet. Steve Ludweig was able to snake the trap/overflow. Everything was flowing. But i still had no idea where it was. Steve was awesome, cool, calm and very professional. He dropped some liquid into trap and with a device he traced it to where the tank was about 100 feet away. Once he was sure where it was. I kept thinking no way its this far out. Now its about 7 at night. He gets the shovel and starts to dig where he knows it's at. I'm saying i will have my men come out tomorrow to dig. But he said not leaving till we find the tank and pump it out. Sure enough after going down about one foot. We found the tank, he removed the heavy door and pumped out the tank. I was very happy with Cook and Steve. Their office Rose, were extremely helpful and explained all the charges before hand. Very accommodating as I called them Monday morning and they came out that afternoon. I am so happy with their service. read more

After making an appointment and having to wait 1.5 weeks, they told me that they would be at my house between 12 and 4. I took the day off from work and confirmed with them the morning of my appointment. Well.....at 4:30 p.m. after they didn't show up and with no call from the company, I called the office. They were very apologetic and told me that they would get in touch with the driver and call me back. 45 minutes later no call. I had to call them back and they told me they were still trying to get in touch with the driver. They called me back 10 minutes later to try and tell me that my appointment was the following day. Really? I confirmed with them that morning. The driver finally got to my house at 6:30 p.m. and he was very annoyed and started to complain about my driveway. At that time I decided to cancel the appointment because I didn't trust that they would do a good job. The customer service is terrible and they don't care!! Go elsewhere. read more