Couldn't be happier with the service we've been receiving from Great Bear Septic over the years. They are professional, take the time to answer our questions, and are unfailingly cheerful. They are a pleasure to work with. When we first purchased our home ten years ago, we had Earthcare take a look at our system. They tried to talk us into a $20,000+ replacement of our system. Something didn't seem quite right, so on the recommendation of friends, we reached out to Great Bear. Ten years later, with regular pumping from Great Bear, system still works great. In addition to all their other fine qualities, the team at Great Bear is trustworthy! Could not ask for more. read more

Mike and Billy pumped out our septic tank this morning. Not only did they perform an excellent job of it, but Mike offered invaluable advice going forward. These guys work hard and are pleasant and professional. We will be calling Great Bear Septic again for our next scheduled clean out. Absolutely! ~J and B Maron, Carmel, NY read more

Came on extremely short notice. Charged a fair price. Referred me to other vendors for related problems at a fair price.

Amazing service! Got a septic inspection done for a home purchase and they were fast and responsive and were able to work around my schedule to come for the job. The crew was very professional and skilled. I would definitely work with them again and can't recommend them enough! read more

They came quickly, made suggestions about access to my system, and swiftly made the improvements. No issues.

Just got the septic pumped by Great Bear. I'm very pleased with their service. Moderately priced, friendly. read more

I agree with all the other 5 star reviews. I thought my septic needed pumping because there was water pooling somewhere near where I thought my tank was. I found this place on Yelp and it sounded solid so I made an appointment with Mike, who came out to my house right on time. As it turned out, it wasn't my septic at all, but an entirely different problem created by the previous owners, who had simply run a waste pipe from the washing machine into the ground about four feet from the house. Mike contacted a well company (2 guys, actually), who dug a trench and extended the pipe another 10 feet or so down the hill, where it should have been in the first place. Mike is professional, honest, experienced and friendly. Highly recommended. read more

Great service. Came within one week of scheduling appointment. Gentleman arrived promptly. Very good price (and I got a few quotes). Would definitely recommend. read more

I live in Tucson AZ but my family is in Carmel, NY and needed service during my recent visit. The other company they had been using was unreachable, so we called Great Bear Septic Service, and I'm here to tell you it is the very best!! Mike, the owner, came out himself, and saved my family during an emergency. He is compassionate, honest and most personable. Pricing is fair too. If you call him, you will talk with a person who cares!! The best in the business. If everyone ran their business that way, the world would be a better place. read more

Great Bear provided a full septic inspection and pump last week for our house we're in contract on. Michael was responsive with our initial communications, arrived early for the appointment, was thorough, and reasonably priced. Looking forward to using Great Bear again for our next septic servicing! read more

Extremely knowledgeable and affordable prices! I will most definitely continue to use them

I'm posting this negative review due to your unresponsiveness... Dishonest Bear- I would not recommend Great Bear Septic. Mike and Jeff serviced our tank in late Sept 2019. Mike was very professional, unfortunately we cannot say the same about his partner Jeffrey. Since we have an old septic cover, Jeffrey recommended that we replace it. He quoted a price that included total removal of the old cover. Jeffery returned a week later to replace the cover and promised to return to pick up and remove the old cover since it did not fit in his personal car. I've been calling Jeff for over a month with no response. I finally called Mike to remedy the situation and he assured me that he and Jeff will come to pick up the old cover. We're still waiting for them to pick up the old cover sitting on our lawn. Mike should not allow Jeffery to interact with customers and offer services he can't deliver. Untrustworthy, bad service and deceptive tactics to take your $$$. BE WARE OF THE BEAR! read more

HOrrible Great Bear Septic........DO NOT USE.... Set up appointment 2 weeks ago for today, Sat 12-2 10/19/19.... Call him at 1pm for an ETA and the guy was so rude.. Said he did not think he would get to me today, that he was in traffic, etc etc. Never called and let me know, I had the manhole cover uncovered and ready and was waiting before 12.... He then told me to leave a check and he would do sometime tomorrow. I was planning on paying with CC, he never mentioned cash or check when I made appointment., He then said forget it buddy, get someone else! And so I will... what is wrong with local business, you try to use a local person and this??????? read more

absolutely...the best..around...just took care of the septic..today, earlier than, they said....there is noone else.... read more

Was supposed to be first job of the day so I could get onto my own things - finally when an hour later than scheduled I called , was told there was an emergency pump out and I'll be next. (Is it that hard to call?) Finally got an "I'm on my way- be there in 40 mins" call - they showed 80 mins later. Hovering over the guy I saw he was starting to finish yet there was still a bunch of blocky crusty stuff that was easily accessible - I shamed him into getting it. ( was told the old " you need some left in your tank to continue the process"). That's untrue. After they left I looked in the far end of the tank and there was quite a bit of crust left that should have been removed. Sepic guys are hired to remove solids and crust - the water in the middle isn't the issue. It takes a little work to get those things. The price was better than most and the guys were decent enough. I'm not looking for a new tank, I was looking for reasonable. It's done infrequently- next time- another company. read more

I called Mike to come and check up on my tank and he was just fantastic. He actually is the one you talk to when you call. He was very quick. He explained everything he was doing so I got educated along the way. When I called him a year later out of the blue he totally remembered me which tells me he really cares about his customers. He's also recommended some other contractors in the area to help me with some other things I needed. If you're considering someone for septic work you definitely want to put Mike & Great Bear at the top of your list. Thanks Mike (And his assistant. She was a pleasure to work with too). :) read more

Great Bear Septic Service did a great job. They kept me up to date on their ETA and arrived on time. The work was done quickly and with no noticeable mess. I will recommend their service to friends and family. read more

Reliable service and they come fairly quickly. Reasonable pricing.

Don't believe the other fake reviews on the web. Something is really weird about this guy. They couldn't even find the tank. I had to call Evans. Evans found it right away, and charged less. Job done! read more