I initially contacted Tyndall Septic Services in Brewster, NY since they had good reviews on the…read moreinternet but they were backed up for 2 months. So I contacted Eastern States Septic Co in regards to my sewer system not working. They were available. (Maybe this was a sign from above.) They had serviced my sewer system four months ago to fix a float switch and reset alarm ($150 charge) and empty the tank ($325 charge) - $510 bill with tax. I spoke to Ritchie and was disappointed that I needed his service again. Since he did not like my attitude, he hung up on me. I called him back since I needed some body and they were local. He knew very little about the system even though he had serviced it four months ago. So I found the invoice of the plumber who installed the pump 14 months ago and told him that a Liberty 50E pump was installed. He said that these are pumps sold at the Home Depot stores and any respectable plumber would not have installed such a pump. In the meantime, he only installs Goulds pumps which he claims are much better. Curious, I decided to investigate this Liberty pump. I called Best Plumbing in Westchester County. They only sell Zoeller and Liberty pumps to plumbers and Liberty is a popular brand with them. I emailed another plumbing distributor. They sell Goulds and Liberty pumps. They claim that they are both made in the USA and are both good but the Liberty is less expensive. Finally, at the link below, Liberty is listed as a top rated pump. In conclusion, I feel that Eastern States Septic just wants to sell a more expensive pump to make more money. https://www.sumppumpsdirect.com/stories/726-Top-Rated-and-Best-Selling-Sewage-Pumps.html Ritchie finally agreed to service my sewer system. He pumped out the tank for a $325 charge and found that the pump was disconnected from the outtake pipe. He charged $150 to reconnect it which I thought was expensive. I asked him if the plumber who initially installed it did not connect it correctly. He never answered me. I also asked him if the tank could have been emptied by connecting a pump to the outtake pipe, thus saving $325. He never answered me. I called a local plumber after their work was completed and he stated that he would have put a pump into the tank and connected a hose to the outlet pipe in order to empty the tank thus saving me a $325 charge. In conclusion, Eastern State Septic completed the job (time will how well they completed their work) but both jobs could have been done for at least $650 less ($325 charge to empty the tank.) In conclusion, they are not looking out for the best interest of their customer. Their interest is to maximize revenue for their firm at the expense of the customer. By the way, I found the Westchester County Licensed Septic Collectors list after their work was completed. It seems that there are several options. https://health.westchestergov.com/images/stories/realty/septic/SepticContractorsDec2018.pdf https://health.westchestergov.com/images/stories/realty/septic/SepticCollectorsDec2018.pdf

I've been using this company for 10+ years to pump my septic and have always had excellent service…read more Richie is a great guy and I enjoy all the poo-poo puns we exchange when he comes around. I don't quite understand the negative review above, sounds like the guy was more concerned with saving every possible penny than getting reliable service, which Richie provides. No BS!

The inspector misrepresented a well-performing septic system to a prospective buyer and killed a…read morereal estate sale. The septic system was deemed functional by two other septic professionals less than 24 hours later, and simply required pumping.

Easy to get an appointment, very knowledgeable and provided contractor recommendations to remediate…read morean issue

Great professional and prompt septic service Always there…read morewhen I call and refer them to anyone who needs there expertise

Awful customer service..highway robbery prices, unstaffed, very unprofessional, wind up having to…read morecall another company to resolve the matter....would never use again.

Scott charged $600 for a septic inspection. In person he was friendly and he did a good job snaking…read morea camera in and showing a live video of a problem the main sewer pipe had, and after he opened up the septic tank and took a look he told us the tank was generally okay. He said he would send more details in a full report, and we'd receive it 2 days later. 2 days later came and went. I had to call him 5x before he finally picked up 3 days later. Later that night he sent me a 7 sentence report with a doodle of the property, and said he'd send more once he figure out an issue with his software. I made the mistake of paying him before he sent over the full report, because it's been more than 2 weeks since he sent me his doodle and I never heard from him again - though I've sent him multiple emails, texts, and Facebook messages since. Since I didn't have enough details about the septic, I hired someone else to do another inspection. They charged $50 less, gave us many more important details about the system in person, and provided us with an 11 page in-depth report on the same day of inspection. They also texted me back right away whenever I had a question. It was like night and day dealing with these two different companies. It's possible Orange County Septic Services is the right company for certain jobs, but I can't recommend them for septic inspections.

On Thursday night I noticed that whenever I ran the water that it was popping up through the yard…read moreat the outflow of my septic tank. Came with a lovely smell as well. I pretty well knew my leechfield was probably shot. The next morning I called three places to get some rough estimates and timelines as to when they could come out to do the work. Orange County Septic Services came in below the other estimates and was able to get out there the very next day. Sold! After they had dug the system up they showed me why I was having the problem, outflow pipe full of roots, and then explained how they were going to fix everything. Did all the work and tested before they filled it all back in. Ended up knocking out the whole job in a couple of hours. Great experience from start to finish.

Bob Aillery is very knowledgeable about septic systems and his septic inspections are always very…read morethorough. He explains "all that you ever wanted to know about septic systems"... and then some! He takes the mystery and misinformation out of the process and that certainly helps my buyers who are new to owning and caring for a septic system. He completely answers their questions often before they can ask them. I highly recommend him.

Stright has been purchased by Wind River, but they still have a Stright website & phone number, so…read moreI'm leaving the same review for both. The office/scheduling person I talked to wouldn't give me any sort of timeframe ("sometime between 9am and 5pm"). Seriously? We agreed on a price to pump the tank, and a $150/hour "digging fee" since it was winter. I agreed. The technician arrived around noon the next day (all other septic companies I've dealt with send two people). Technician refused to dig, pretty much ignored a survey that showed the approximate location of the tank (within 2-3 feet). He have a few half-hearted pokes into the ground, claimed my system was not "up to code" (it IS up to code). Tried to upsell me on getting some machinery to excavate. So he basically refused to do the work agree on, and wasted most of my day since I had to stay home, and left without pumping my tank. I called Mike's Septic in Norwalk and they showed up on time (gave me a "morning" time window, which was great), located the tank without issue (the hatch was only buried a few inches under ground level). They did NOT charge me a digging fee, cost $50 less that Stright/Wind River for the pumping, and did a quick snake of the line from my house to the tank - great service.

We had a backup that caused a flood in our basement. They came out and cleared it. They were very…read morehonest, reasonable in price and extremely professional. We were very happy with their service and would highly recommend them.

On a weekend, we had an emergency with both of our toilets backing up. Trevor diagnosed what was…read morecausing our clog in a New York minute after 2 professionals hadn't seen what was in front of them. He was polite, communicated with us throughout the repair, and the charge for services was perfectly reasonable.

My sewer line clogged and I needed some one quick. It was on the Sunday, 4th of July weekend. I…read morethought to myself, it's going to be hard to find someone today. I called Central and the man said I'll have someone there in an hour. Gabe showed up in half and hour. He was pleasant and started right away. Within 45 minutes problem solved. Thank you Central and thank you Gabe for coming on the holiday weekend. I would highly recommend them to anyone.

Had a very good experience working with Central Sewer services. We were able to pinpoint the issue…read moreand eliminate additional cost for speculated other possible problems. Appreciated the honesty and integrity by which this business is run.

Chris came out today to inspect the septic system on a house that my wife and I are interested in…read morepurchasing. He arrived before we got there and started testing with his assistant. Words cannot express how unbelievable of a job that Chris and his partner did. He was thorough, patient, kind, and explained everything about how the septic system works. We had a bunch of questions and he took his time to ensure that everything was answered and we understood his responses. He also went out of his way to answer a few questions that were totally out of scope. It was an overall amazing experience and I can't recommend Sudano Septic & Sanitation enough. I wish that there were more people like Chris out there. I can promise you that you won't regret using them. Thanks so much for everything, Chris!

Chris and his team came on short notice and were very prompt. He answered all my questions, and…read moreinspected two systems in very short order. I would definitely recommend them and use them again.