Unfortunately Lou misdiagnosed my system pretty badly. I hired him to inspect the home's septic before I purchased it. Upon hearing from his guys that the tank was empty, he concluded that it must have a missing plug, and it would cost $1,000 to fix that. Then, his guys couldn't find the leech fields at all so they stuck a hose into the tank outlet port, and saw that water came back out, so they concluded that the fields must be bad and that I needed to spend $9,000 to replace those.
I spoke to two other septic companies, and had one come out to review the system, and found out that there was nothing wrong with it. Both companies said it is normal for tanks to not be plugged, as the plug hole fills with solids and then the tank fills up from there. Sure enough, a few weeks after Lou's inspection, I opened the tank and found it was full like normal. Then, the second septic company put in a bit more effort to find the leech fields and distribution box. After opening the distribution box, reviewing it, and going the extra step of doing a camera inspection, it became clear to all of us that the septic was working fine.
There was clearly some other explanation for the empty tank and the full distribution box, and I would have expected Lou's team would have had the expertise to find and confirm what was going on. Unfortunately they didn't, and in the end, it cost me a lot of headache. Cannot recommend. read more