Outstanding Service from Frank Fabio Company! I cannot recommend Frank Fabio Company enough, especially Matt Brown and Chad Nevland. They went above and beyond for us through an incredibly difficult home repair situation. It all started when our kids flooded their bathroom. Frank Fabio took care of everything--water damage, new toilets throughout the house, a new vanity and flooring in the kids' bathroom, and repairing/repainting our laundry room below. Their work was excellent, so we knew we could trust them. Then came a nightmare experience with Window Nation. It all started from my son throwing a rock through one of our basement windows, and after multiple bids, we went with Window Nation to replace all of our windows throughout the entire house (a pricey investment to say the least). They installed our new windows on the coldest day of the year, damaging our siding and leaving a mess of caulk on every window inside and outside. To say the least, we were not impressed, and it seemed worse than what we had to begin with. When we tried to get them to fix or replace the siding, they refused. We had no choice but to file an insurance claim for new siding through Frank Fabio. On the first day of siding removal, Frank Fabio's Siding Specialist made a shocking discovery - our windows weren't installed properly or even up to code. They warned us that they couldn't warranty their siding work unless the windows were corrected. Window Nation denied any wrongdoing, forcing us to get a lawyer involved. After nearly a year of fighting, meetings with Window Nation's Area Manager, the Soft Lite window manufacturer, and legal teams, they finally admitted fault and agreed to replace all the windows. Meanwhile, we lived in a home with no siding through a full Minnesota year of snow, rain, and wind, leading to extensive water damage. Even then, Window Nation continued to delay and send unqualified third-party contractors who did nothing to fix the damage. Through all of this, Frank Fabio Company stood by us. They provided key documentation for our lawyer, recommended legal support, and were a constant source of guidance. When it came time to repair the water damage inside, they didn't just push expensive fixes--they actually walked us through how to handle some repairs ourselves to save money. Matt Brown, Chad Nevland, and the entire Frank Fabio team are the definition of integrity, professionalism, and true customer service. They are everything Window Nation is not. If you want a company that stands by its work and its customers, Frank Fabio Company is the one to call. read more

The roofing company provided a one-year warranty on my roof replacement. Shortly after the warranty expired, I had to pay nearly $2,000 for repairs. Not long after, mold issues began. When I contacted them, they repaired the problem but then sent me a bill. They asked me of tampering with the roof, which I did not do. They refuse to stand by their work. read more

*** PROCEED WITH GREAT CAUTION IF YOU CHOOSE TO USE FRANK FABIO COMPANY. *** We have lived at our home since 1995 and done business with countless contractors and sub-contractors for home improvement projects over 24 years. We have been very pleased with everyone to date, except Frank Fabio Company. My advice, if you hire this company, is: - Be present on site at all times when sub-contractors are there. One example of this is when I had to stop the roofing crew on the barn before they were going to cover fire-damaged wood framing and shingles. This should not be the responsibility of the homeowner. There should be oversight on jobs to ensure that the sub-contractors are doing the work correctly and not cutting corners. When I contacted an employee from Frank Fabio Company, he came out to our property and told me I was putting everyone else on the schedule behind; and was angry that he was inconvenienced. - Ensure that the employees are professionals and not teenagers who are inexperienced and don't know how to do a job correctly. Frank Fabio Company hired a sub-contractor who used his teenage children to do roofing and garage building. Other people who worked in construction were doing jobs at our property during this time, and pointed out the basic errors in roofing and trim work. Although Frank Fabio Company did, ultimately, fix these issues, they shouldn't have happened in the first place if experienced builders and roofers had been used. - Expect that you will have to clean up the work site with some of the sub-contractors. Although some of the sub-contractors were conscientious workers, many of them were sloppy and left trash, screws, scrap siding, and so forth around the work areas. - Plan for jobs to be incomplete; and to have to spend a considerable amount of time reminding Frank Fabio Company of things that should have been done right the first time. First, this job that I was told would take five months stretched into 14 months. Second, an example of incomplete work is of the subcontractor who was hired to remove the debris from the fire who did not finish the job to which he was assigned in May 2018. Items that were burned were never taken the first time that the subcontractor was here for debris removal. It wasn't until June 2019 that all the debris was removed. Had it been done right the first time, multiple trips would not have been necessary. - Look over the final statement that Frank Fabio Company provides to ensure you are not double-billed or billed for jobs that are not done. Over $2,400 in costs related to the barn were ones that I had paid for and that Frank Fabio Company did not do. Although this was adjusted, what concerned me then and still does is the fact that multiple charges for items I had paid for were even on the bill in the first place. Had I not looked closely, this money - in essence - would have been stolen from me. - Expect push-back from Frank Fabio Company for following-through with their request to do a "punch list" of items that need to be addressed before the job is complete. I was told multiple times throughout the job by three different employees of Frank Fabio Company to create a "punch list" of items that needed to be addressed towards the end of the job. When I presented this short list, one of the employees balked about these "last minute" jobs. A "punch list" is exactly that: jobs that were improperly or incompletely done that need to be fixed before the job is closed out. - Anticipate outrageous charges for some elements of the project. For example, I was charged $100 to paint an electrical box on a barn. I anticipated that this charge would be a fair one because an employee from Frank Fabio Company implied that special paint or treatment would be required. Therefore, I agreed to it. As it ended up, the job did not require any special preparation or paint. The painting crew simply spray-painted over the electrical box and conduit with their paint sprayer. I was at home when they were painting the barn, and it took them less than a minute to spray over the box and conduit. It did not cost them $100 in paint or labor to do this. - Expect questionable behavior from one of Frank Fabio Company's employees. When one of the employees picked up the final payment for the project, he was told to take the checks that were taped to the gate facing the driveway. He did NOT have our permission to enter our backyard. This employee trespassed onto our property to take photos that he sent to the BBB. We have never had contractors or sub-contractors trespass onto our property long after the job was completed to lurk around and take photographs. I chose Frank Fabio Company partly because of a statement on its website: "FFC, Inc. has earned a reputation for honesty, integrity, and ethical standards." Dealing with Frank Fabio Company showed me the opposite in terms of honesty, integrity, and ethical standards. Again, proceed with great caution! read more

Frank Fabio Company has been an absolute dream to work with. We had an unfortunate sequence of events happen in our 100 year old home that resulted in damage. From the moment we started the process with them it was a breath of fresh air and sigh of relief. Answered calls, emails and questions - honest representation on timelines, price and work quality. Honesty, empathy and patience sums them up. All their employees and subcontractors are great, the quality of the work is amazing. I would recommend them and use them 100x over. Thank you to each and every single one of the individuals that helped us put our house back together and delivered. read more

They did remodeling work for me and I highly recommend Frank's company! The project manager was awesome to work with and the subcontractors they used were great too. read more

I had the pleasure of interacting with and learning from Matt Brown (Came to my home today to do an estimate) with Frank Fabio Company. Matt arrived early, was extremely polite, professional, ethical, organized and easy to communicate with! It's so refreshing to deal with people especially in this business, that you can trust! I highly recommend! ARRIVED EARLY* RESPECTFUL* PROFESSIONAL* KNOWLEDGEABLE* EFFICIENT* Frank Fabio Company is absolutely fantastic! I would have given Matt a hug before he left, but it felt like too much... so I didn't. ;) You guys rock, thanks again! ~Andy read more

They were hired to do 4 things for my home. The ceiling they re-did as a popcorn ceiling which I specifically said not to do that way, so they had to come back and redo it again. The second was a gutter re-route that was done incorrectly and didn't fix the problem that I wanted them to fix. They also helped me "repair" a water damaged spot in our breeze way between our house and garage. After they "fixed" it, it occurred again, I contacted them and was told that I chose the cheaper option to fix my problem. So if you use them make sure you ask for the option that will actually fix the problem, not the one that will work but if it doesn't then its just money you spent for no reason, because they don't care about their terrible work standards. read more