I want to begin by saying I run a successful business that is well known in the Boston area. I was…read morenominated as the Boston Celtics' "Small Business of the Game" and my whole career has been based on "customer service." I also worked at the front desk of a hotel for two years while I attended Wellesley College and after that I worked as a paralegal at prominent firms in Boston before starting my business. I *deeply* understand customer service, professionalism, and the weight of negative Yelp reviews which is why I have quite literally never written one. I originally wrote a negative review (and it was the first negative review I have ever written on Yelp) because I had a negative experience with one of the front desk agents at first. But one of the things I also understand working in customer service is that if you give a business the feedback they need to make changes and to "make things right" and they are receptive to that feedback, a business should not be judged because of a one off experience. I was able to communicate my issues and I am updating my review to reflect that the hotel handled my feedback professionally and for that I am very grateful.

What a fun surprise. The Verve has such a great vibe and really delivers everything I love about…read morethe Tapestry Collection. You still get the quality, comfort, and reliability of Hilton while also getting a hotel that actually has personality and charm that reflects the area instead of feeling like a generic chain. The decor is incredible. So much cool nostalgic artwork, bright pops of color, music references, and fun themed touches like old-school phone booths and a vintage motorcycle display. It feels lively, stylish, and upbeat while still being relaxed and comfortable. The music, lighting, and overall atmosphere instantly put you in a good mood. I got one of the newly renovated rooms which was clean, comfortable, and quiet. The bed was great and I slept really well. The gym is simple but completely serviceable. Staff was friendly and welcoming. The location is also excellent. It is very easy to access from the freeway and it is close to great food, shopping, and anything else you might need. Overall this is a hotel that is actually enjoyable to stay in. Clean, comfortable, full of character, and just fun to be in. I loved it and would absolutely stay here again.

I was attending an event in the area and wanted to stay somewhere close with a pool. My daughter…read moreloved the pool. The hotel room was nice. I will add the bathroom was freezing! Although the heat was on, it felt like the a/c was on in the bathroom. I would stay again.

Great location within walking distance of many restaurants and shopping. The lobby area has a bunch…read moreof seating options with some cozy booths by the pool table. The marketplace had basic food options and provides coffee and tea through the night. The bar looks like a nice place to hang out. The hotel is clean and decor is nice. The fitness center has all of your typical equipment. Front attack staff was nice and friendly. I really liked the saline pool so you don't have the overwhelming chlorine smell especially since it's an indoor pool. It was heated and the water was very clear. You need to inform the Front Desk staff if you want to use it because this hotel's policy requires a lifeguard to be on duty when you use the pool. It was no problem because by the time we went to our room to change and went back to the pool, the lifeguard was there or got there a few minutes after we arrived. Overall, the room is very nice and the toiletries provided were pleasantly scented. The bathroom had interesting wallpaper in the bathroom. I liked the WiFi speaker so I could play my own music. The bed was very comfortable and I got a good sleep. Mini fridge always nice to have so you can put in some drinks. The parking lot has many electric car chargers.

We stayed in room 515 for 2 weeks for work/personal stay. We brought our foster puppy who is in…read moretraining to be a guide/service dog. The guest key is linked to the elevator providing security. You must swipe your key card and select your floor for access. We had a wonderful stay. The facility and grounds were well taken care of. Beth and Joey at the front desk were very helpful. We had a ceiling light and stove light out and the maintenance and engineering tech was very fast, pleasant, and easy to work with (sorry I didn't catch his name) and got it fixed right off. The kitchen worked out well. We cooked a few things and was glad to have a full fridge and freezer. Everything worked well and was stocked nicely. The temperature controls and unit worked well. They have a nice gym, walking path, doggies station, breakfast area, common seating areas and outdoor space. The only thing that was a bit disheartening were a few of the guests didn't always pick up after their pooches. Thankfully there were plenty of waste baggies so I did my fair share of clean up. I am really thankful to have pet friendly places to stay and wish other people did their part. We did have a run in with a guest who couldn't manage their two dogs so word of caution to be alert around other pups. The breakfast was decent with a variety of options such as oat milk, vegan foods, hot oatmeal, bagels, waffles, french toast, eggs, sausage and vegan sausage. Lots of condiments like PB, cranberry, nuts, seeds, juices and more. The staff did a great job cleaning up and keeping the food and coffee stations filled. One family with their young tots made a full blown disaster and I thanked the ladies who came up after to pick up and scrub it down. We had a king size bed with 4 pillows and extra bedding in the drawers. It was very comfortable as I've always slept well on Marriott mattresses. The room had plenty of storage to unpack, an ironing board, and updated outlets for charging. The rooms were cleaned every other day but I did ask them to come more often to vacuum up after the pup. I appreciated them very much. The view to the outside over route 9 towards the Natick mall was nice. It wasn't too loud and I enjoyed being able to see the grounds. The tree leaves were turning color and the ground people did a great job mowing, trimming and keeping the place looking nice. I look forward to our next stay and highly recommend this location. We met some long term stay guest who were also quite nice. Thank you to all the staff for being so friendly and welcoming.

i thought this was a great establishment, but I feel like it could've been more quiet when I went…read moreto bed. There was a party downstairs, which made a very hard for me to sleep. but other than that, I think this is establishment is wonderful and you and your family should come. The breakfast is delicious and the workers are so kind. The hotel rooms are so lovely with fires and a bar at night if you wanna get frisky, but so you should definitely come!!!!!!

Very mediocre at best. My request for an upper level room was not honored. There is one lone low…read morewattage microwave for the entire hotel, and the rooms have bathtubs instead of showers which flooded the bathroom floor and almost lead to a fall after slipping. The free coffee in the lobby was possibly the worst coffee I ever had, and the parking slots are very narrow, so I guess the damage coverage I got on the rental car was a smart move. I arrived late due to flight delays and called to inform the hotel while we were stuck on the taxiway, but the desk agent seemed to harp on knowing when exactly I would arrive. Since the airline wouldn't let me taxi the A321 to the gate, I had no control over the situation. Snow on the roads from Logan to Natick also caused a delay. Finally I just told the clerk, "I will be there, but I can't give you an exact TOA." It's not easy being the first person ever to be delayed by airline arrival and inclement road conditions. Thank you for the added stress.

I would definitely stay here again, the staff is extremely helpful and accommodating, which makes…read morefor a pleasant stay. Some of the bath rooms are more updated, even though there's a lot of things that still need upgrades. They do offer a very nice breakfast daily and there's a sports bar attached, which makes for an accommodating visit. Most convenient is the snack corner that you can just charge to your room.

Really the only nice thing I have to say is that most of the staff were amazing - they made the…read moredifference between one and two stars... but unfortunately the facilities consistently fell short. My room was clearly in need of renovation. Old/faded/dated/chipped everything. Awkward space (the bathroom door is hard to navigate around as its arc consumes most of the tiny bathroom). It did smell clean/seem mostly clean (although I didn't white glove test anything) but my shower curtain was clearly soiled with squirts of what I hope was body wash or conditioner from the last guest. The hot/cold water in the bath/shower was backwards (had to push it to cold to get warm water) and leaked out of the handle while it was on. The heater made a loud rattling noise when it was on - but it was too cold to sleep with if off. This coupled with a loud gurgling noise consistently coming from the refrigerator (which is located right next to the head of the bed - really??) - it was very difficult to sleep which definitely impacted my performance at my meetings the next day. The fitness area/gym was terrible with broken equipment and a moldy smell. I also struggled to find something healthy to eat for breakfast. Fortunately the server in the restaurant recognized my struggle and asked the chef to prepare an egg white omelette for me as part of the breakfast buffet. It wasn't the best, but another case of the awesome staff saving what would have otherwise been a bad experience. I do understand that the hotel is undergoing renovations- and I did get a tip (too late for this visit) to ask for a renovated room next time. So I wouldn't write this off as a viable option in the future, but based on this visit (11/2024), there is a lot to be desired.

I was very disappointed in my stay at Sheraton in Framingham MA. On the first day, my AC wasn't…read moreworking and it was humid and musky in my room. During the week there was a spider and fire ants that were on my bed. I was able to switch rooms immediately. My shade was also broken leaving it down and dark. The sheets and pillows were paper-like and not comfortable like other Marriott owned hotels are. Very out of date. Rust and stains in the bathroom. The hotel restaurant wasn't the best I've been to either. Staff was very nice and accommodating.

It might look bad, but the sleep is really all that matters. The beds are small but comfortable…read more The Cockroaches are nice too. The toilet flushes if you just touch the flusher though...

I'll start by saying that the young woman at the front desk was very friendly. I'll give her that!…read moreHowever, the room itself is very basic. No microwave or refrigerator. No lock on the bathroom door. (Weird.) At 10:30 pm, my children and I were just settling down to go to sleep. A guy outside our door started shouting, "Help! Help! I'm being robbed. They are beating me up!" We called 911 and a bunch of police cars and an ambulance showed up. It's almost midnight and I can still see the flashing lights outside my window. It is scary here and I really wish I hadn't booked two nights! My sister got married in Weston 30 years ago and our family stayed at the Red Roof Inn. It wasn't scary back then!

To start I want to call out that the staff here was superb. From the front desk to housekeeping to…read morethe woman at breakfast, everyone was super pleasant, smiling, and helpful. 5 stars to the staff. That gets averaged with the hotel itself which was clean and comfortable, but starting to show its age and need of maintenance. Our tv didn't work first night we arrived. Friendly maintenance man was able to fix it. The bedside lamp didn't work but we found by plugging something into the outlet around the corner near the bathroom ( which was loose and didn't work), the bedside light flickered! We of course told them when we checked out, which the friendly desk person wrote up right away and thanked us. The building itself isn't up to Marriott standards but the staff was exceptional.

Just checked out today, and thinking back, I have no complaints, except that parking was $10 per…read morenight (a surprise fee, but not uncommon in the industry). Everything in the room was clean and passed the blacklight test with flying colors (I take one on vacation, because I am that type of weird). The room was overall surprisingly large! This applies to the room itself, the vanity, the closet, and the bathroom. Some things were a little plain and in various shades of brown, but I am one who looks for a place to stay, not a magnificent work of architectural and interior design. If there is one thing I can personally ding them ever-so-slightly on, it's the bedding. I am the cousin of the The Princess and the Pea, and the conditions for this faux royalty to sleep tight have to be just right (wait, does that make me Goldilocks?). I would have preferred a slightly softer mattress, less firm pillow, and sheets pulled taut with military-grade exactitude. Of course, that's just me and my preferences, YMMV. Where it comes to their staff, everyone I've encountered has been pleasant and kind. While I am not someone who cares for amenities beyond daily housekeeping, I've found they were pretty limited. There is a coffee station, a mini-mart, and that's pretty much it (IIRC). Final verdict: Other than bedding that could be slightly better for this old grouch, the stay was perfectly fine. It took care of everything I seek when I crash for the night. That said, there was also nothing remarkable or above and beyond about the experience. With that, a rock-solid three, not because of issues, but the lack of anything remotely noteworthy.

We needed a place for one night in this area of the Boston burbs. We have generally avoided this…read morebrand within the Marriott family after poor experiences but decided to give this one a shot since it was a newer hotel and in a different format than the traditional town house units of Towne Place Suites. I do wonder how Marriott marketing tries to differentiate this suite brand from their Residence Inns which I prefer...? This location is very tricky to get to since it is on a road that is basically a 60mph street with no turn/exit lanes. If coming from the west good luck accessing the place. Also leaving the parking lot onto this highway is a danger especially with Boston drivers! At check-in the one clerk was totally consumed with a customer dealing with some non-check -in issue. Finally after waiting 10 minutes she decided to divert her attention and check me in. When I asked about a room upgrade as an elite member she mumbled something about them being booked up but it was clear from the parking lot that this place was pretty empty. This was the fourth Marriott property we stayed at on this trip and the least friendly front desk. The room was fine especially since it is a newer property though we did report an issue with the shower door automatically opening while showering causing a mini flood. Also the bathroom was tiny. The free breakfast was by far the skimpiest we have encountered at any Marriott property that provides a breakfast. It was surprising how limited the choices were. Also this breakfsst was shared with the Fairfield Inn which is in the same building (the Sheraton also in the same building does not offer free breakfast but I am not sure what stops there guests from eating here.) Overall a pretty mediocre experience.

"If you wanna know The real deal about the three…read moreWell lemme tell you we're triple trouble y'all We're gonna bring you up to speed" (Beastie Boys) If you can navigate the confusing Route 9/Speen Street Spider Web of Confusion, be prepared for more confusion as you enter the parking lot and are confronted by a triple whammy of Sheraton Tri-Branded hotels - TownePlace Suites, Fairfield Inn Suites, and the Sheraton Tara. The two suite hotels share a common lobby and registration desk, and a walkway takes you into the big Sheraton with its restaurants and conference center. So, make sure you know who you made a reservation with! The TownePlace Suites is new. Our room was magnificent, the guest room was large, the fully equipped kitchen had everything we needed (including a fridge), we had a coffee maker, a work desk, a flatscreen TV, and the shower's water pressure was the most powerful I've experienced in quite a while. The hotel WIFI was easy to access and worked flawlessly. The complimentary breakfast was very good -cereals, fruit, eggs, bacon, sausage, pancakes, yogurt, etc. Pretty much all of the essentials. The only sour note of our stay was our checkout experience. Not a lot of friendliness or warmth there, just a perfunctory "you're all set" while barely looking up from her phone.

Oh no! What could improve??? Seriously everything! This has been by far The worst place I have ever…read morestayed in. I got there at about 1030 at night from driving all day and I walked in. It was absolutely disgusting. Nothing had been cleaned and I had to have killed at least 13 different kind of cockroaches. This place needs to be condemned. I don't even know how this is legal.???? I paid $134 for this. I might as well just slept outside.

Should be condemned! They must have paid some people to say this was a 10 out of 10. How has the…read morerating it does is beyond me! This was the most DISGUSTING Motel I've ever seen ! Looks nothing like the pictures. The bathroom was ancient and filthy ! Water from the sink would not turn off. There was so much black mold in the shower I wouldn't dare get in it ! Neither the heat nor the AC worked. Floor was filthy. And to top things off , there were mice in the room. And not one iota of this information phased anyone at the reception desk when I left . They said take it up with Expedia because that's where you booked it from. How Expedia can have a motel like this on their list it's crazy! Do they not check out their listings? Said they had no other rooms available even though many rooms had curtains open in the rooms were completely dark. Needed a place to stay so I ended up bunking with family at another motel nearby. If I could give this negative Stars I would!

Look, the hotel is fine. Its clean and people at the front desk have been friendly and helpful. The…read morereason for the 2 stars is that its so noisy! The hotel is right next to the highway, thus its super loud with cars driving by all day. Its been hard trying to fall asleep. It might be unfair giving them 2 stars when they can't do anything about it. Just be aware of this if you're sensitive to noise.

"Now the first of December was covered with snow So was the…read moreturnpike from Stockbridge to Boston" (James Taylor) Take the Route 9 exit of the Massachusetts Turnpike and you'll soon find the Residence Inn by Marriott Boston Framingham. You'll have to weave around a cloverleaf or two and enter a massive corporate park because the hotel is smack in the middle of an office complex housing the international headquarters of Staples. Our suite room was big enough as were the kitchen and bathroom. The issues we encountered were the little things, lots of little things. Our suite room inexplicably had an open bed dominating the center of the room. That was odd. The bathroom had a vent in the ceiling that seemed to be there just for show because it didn't work. There was dust and dirt all over the vent, and there was mold/rot on the bottom of the bathroom door frame. In all fairness, the bathroom was big and the shower was great. There was a nice TV in the suite room and the bedroom, but just one remote. The hotel TVs are on the DISH network, and although it wasn't the hotel's fault, DISH doesn't carry FOX, so our plans to watch the Yankees-Red Sox game went down the drain. The hotel had two elevators but only one was working. Our room had those little rectangular coffee pods that you place in the tray of a one-cup coffee maker. The problem was there was no coffee-maker. I explained this to the front desk and they gave me a coffee maker that was a Mr. Coffee-like ten cup drip machine that needed those triangular paper filters and a bag of coffee grinds. Epic fail. The included breakfast fell far short of what we customarily see at other Marriott Residence Inns and comparative hotels. The buffet had hot trays of sausage, gravy, biscuits, a waffle machine, a cereal bar (corn flakes and raisin bran) with toppings, oatmeal, bread, bagel, English muffins, juice, and apples. What it didn't have were the standards we see everywhere else - no yogurt, no cut fruit or bananas or berries for the cereal, no danish or pastries, and no eggs. Not even a bowl of hard boiled eggs. So draw your own conclusions- do the bads outweigh the goods?