I want to begin by saying I run a successful business that is well known in the Boston area. I was…read morenominated as the Boston Celtics' "Small Business of the Game" and my whole career has been based on "customer service." I also worked at the front desk of a hotel for two years while I attended Wellesley College and after that I worked as a paralegal at prominent firms in Boston before starting my business. I *deeply* understand customer service, professionalism, and the weight of negative Yelp reviews which is why I have quite literally never written one. I originally wrote a negative review (and it was the first negative review I have ever written on Yelp) because I had a negative experience with one of the front desk agents at first. But one of the things I also understand working in customer service is that if you give a business the feedback they need to make changes and to "make things right" and they are receptive to that feedback, a business should not be judged because of a one off experience. I was able to communicate my issues and I am updating my review to reflect that the hotel handled my feedback professionally and for that I am very grateful.

What a fun surprise. The Verve has such a great vibe and really delivers everything I love about…read morethe Tapestry Collection. You still get the quality, comfort, and reliability of Hilton while also getting a hotel that actually has personality and charm that reflects the area instead of feeling like a generic chain. The decor is incredible. So much cool nostalgic artwork, bright pops of color, music references, and fun themed touches like old-school phone booths and a vintage motorcycle display. It feels lively, stylish, and upbeat while still being relaxed and comfortable. The music, lighting, and overall atmosphere instantly put you in a good mood. I got one of the newly renovated rooms which was clean, comfortable, and quiet. The bed was great and I slept really well. The gym is simple but completely serviceable. Staff was friendly and welcoming. The location is also excellent. It is very easy to access from the freeway and it is close to great food, shopping, and anything else you might need. Overall this is a hotel that is actually enjoyable to stay in. Clean, comfortable, full of character, and just fun to be in. I loved it and would absolutely stay here again.

I stay here at least once a year when I visit MathWorks, which is in 5min walking distance…read more Hotel is clean. Bar area is small, with limited menu, nothing special. Parking is plentiful. Staff is always friendly. Room is spacious, true to the Residence Inn brand. Nice kitchen room and bedroom. It's a no frills, clean hotel that is up to date.

We stayed in room 515 for 2 weeks for work/personal stay. We brought our foster puppy who is in…read moretraining to be a guide/service dog. The guest key is linked to the elevator providing security. You must swipe your key card and select your floor for access. We had a wonderful stay. The facility and grounds were well taken care of. Beth and Joey at the front desk were very helpful. We had a ceiling light and stove light out and the maintenance and engineering tech was very fast, pleasant, and easy to work with (sorry I didn't catch his name) and got it fixed right off. The kitchen worked out well. We cooked a few things and was glad to have a full fridge and freezer. Everything worked well and was stocked nicely. The temperature controls and unit worked well. They have a nice gym, walking path, doggies station, breakfast area, common seating areas and outdoor space. The only thing that was a bit disheartening were a few of the guests didn't always pick up after their pooches. Thankfully there were plenty of waste baggies so I did my fair share of clean up. I am really thankful to have pet friendly places to stay and wish other people did their part. We did have a run in with a guest who couldn't manage their two dogs so word of caution to be alert around other pups. The breakfast was decent with a variety of options such as oat milk, vegan foods, hot oatmeal, bagels, waffles, french toast, eggs, sausage and vegan sausage. Lots of condiments like PB, cranberry, nuts, seeds, juices and more. The staff did a great job cleaning up and keeping the food and coffee stations filled. One family with their young tots made a full blown disaster and I thanked the ladies who came up after to pick up and scrub it down. We had a king size bed with 4 pillows and extra bedding in the drawers. It was very comfortable as I've always slept well on Marriott mattresses. The room had plenty of storage to unpack, an ironing board, and updated outlets for charging. The rooms were cleaned every other day but I did ask them to come more often to vacuum up after the pup. I appreciated them very much. The view to the outside over route 9 towards the Natick mall was nice. It wasn't too loud and I enjoyed being able to see the grounds. The tree leaves were turning color and the ground people did a great job mowing, trimming and keeping the place looking nice. I look forward to our next stay and highly recommend this location. We met some long term stay guest who were also quite nice. Thank you to all the staff for being so friendly and welcoming.

I had two reasons for choosing this hotel: I love Hampton Inn and this one had a perfect location…read more It's about 13 miles out from the university where I had business the next day. Hotels in the city were significantly more expensive and if I remember correctly, they charge a lot for parking. Even though my employer was paying, I couldn't justify the extra cost. The location is convenient to the highway and I had no trouble getting to it. Parking was free and convenient. As is the Hampton way, the bedding was great and the room, hall, and elevator were spotless. There was no noise problem. The bathroom, though, had two small problems. The top of the baseboard had accumulated dust or dirt and suggested a deep cleaning of the bathroom wouldn't hurt. Second, half of the shower door wouldn't slide so I had to lift it into position. I reported that at the desk on my way out in the morning. The bathroom is really small with the wonderful shower taking up 25 to 33% of the room. Fixtures were fine as was general cleanliness. I see that other reviews mention the age of the property and wear and tear. I didn't really see an issue but maybe some rooms have taken more abuse than others. Perhaps my imagination went wild, but I thought they had the largest breakfast buffet that I had seen at a Hampton Inn. As usual, it's not a gourmet breakfast but it's certainly good and filling. I would definitely stay here again when driving into Boston.

The front desk agent was disinterested, barely acknowledged my existence then when I called down to…read moreget pillows sent up for the sofa bed at around 3pm she took the call When we returned from Boston at 11pm and she was leaving for the night, she told the next agent Kyle what a bad day it was Went up to the room and the pillows were never delivered I suspect she never even considered having them sent up because of her laziness and lack of care for the guests Getting tired of paying ever escalating hospitality prices with no customer service infact negative customer service in return Choose Marriott not Hampton Inn/ Hilton

Really the only nice thing I have to say is that most of the staff were amazing - they made the…read moredifference between one and two stars... but unfortunately the facilities consistently fell short. My room was clearly in need of renovation. Old/faded/dated/chipped everything. Awkward space (the bathroom door is hard to navigate around as its arc consumes most of the tiny bathroom). It did smell clean/seem mostly clean (although I didn't white glove test anything) but my shower curtain was clearly soiled with squirts of what I hope was body wash or conditioner from the last guest. The hot/cold water in the bath/shower was backwards (had to push it to cold to get warm water) and leaked out of the handle while it was on. The heater made a loud rattling noise when it was on - but it was too cold to sleep with if off. This coupled with a loud gurgling noise consistently coming from the refrigerator (which is located right next to the head of the bed - really??) - it was very difficult to sleep which definitely impacted my performance at my meetings the next day. The fitness area/gym was terrible with broken equipment and a moldy smell. I also struggled to find something healthy to eat for breakfast. Fortunately the server in the restaurant recognized my struggle and asked the chef to prepare an egg white omelette for me as part of the breakfast buffet. It wasn't the best, but another case of the awesome staff saving what would have otherwise been a bad experience. I do understand that the hotel is undergoing renovations- and I did get a tip (too late for this visit) to ask for a renovated room next time. So I wouldn't write this off as a viable option in the future, but based on this visit (11/2024), there is a lot to be desired.

I was very disappointed in my stay at Sheraton in Framingham MA. On the first day, my AC wasn't…read moreworking and it was humid and musky in my room. During the week there was a spider and fire ants that were on my bed. I was able to switch rooms immediately. My shade was also broken leaving it down and dark. The sheets and pillows were paper-like and not comfortable like other Marriott owned hotels are. Very out of date. Rust and stains in the bathroom. The hotel restaurant wasn't the best I've been to either. Staff was very nice and accommodating.

It might look bad, but the sleep is really all that matters. The beds are small but comfortable…read more The Cockroaches are nice too. The toilet flushes if you just touch the flusher though...

I travel to Framingham a few times a year and decided to try Red Roof Plus for the first time. I…read morewas pleasantly surprised the room was quite clean and comfortable. I booked a two night stay and after a long day working I returned to my room and it was not cleaned. The bed was not made, towels still on the floor, it was shocking. I spoke to the person at the front desk and was told she was sorry but they are short staffed and they have to choose which rooms to clean. I have never been to a hotel that intentionally decides not to service their customers. Has anyone else been treated this way?

To start I want to call out that the staff here was superb. From the front desk to housekeeping to…read morethe woman at breakfast, everyone was super pleasant, smiling, and helpful. 5 stars to the staff. That gets averaged with the hotel itself which was clean and comfortable, but starting to show its age and need of maintenance. Our tv didn't work first night we arrived. Friendly maintenance man was able to fix it. The bedside lamp didn't work but we found by plugging something into the outlet around the corner near the bathroom ( which was loose and didn't work), the bedside light flickered! We of course told them when we checked out, which the friendly desk person wrote up right away and thanked us. The building itself isn't up to Marriott standards but the staff was exceptional.

Just checked out today, and thinking back, I have no complaints, except that parking was $10 per…read morenight (a surprise fee, but not uncommon in the industry). Everything in the room was clean and passed the blacklight test with flying colors (I take one on vacation, because I am that type of weird). The room was overall surprisingly large! This applies to the room itself, the vanity, the closet, and the bathroom. Some things were a little plain and in various shades of brown, but I am one who looks for a place to stay, not a magnificent work of architectural and interior design. If there is one thing I can personally ding them ever-so-slightly on, it's the bedding. I am the cousin of the The Princess and the Pea, and the conditions for this faux royalty to sleep tight have to be just right (wait, does that make me Goldilocks?). I would have preferred a slightly softer mattress, less firm pillow, and sheets pulled taut with military-grade exactitude. Of course, that's just me and my preferences, YMMV. Where it comes to their staff, everyone I've encountered has been pleasant and kind. While I am not someone who cares for amenities beyond daily housekeeping, I've found they were pretty limited. There is a coffee station, a mini-mart, and that's pretty much it (IIRC). Final verdict: Other than bedding that could be slightly better for this old grouch, the stay was perfectly fine. It took care of everything I seek when I crash for the night. That said, there was also nothing remarkable or above and beyond about the experience. With that, a rock-solid three, not because of issues, but the lack of anything remotely noteworthy.

My room was in pretty rough shape. Nothin was wiped down,…read moreblankets certainly haven't been washed in sometime. There also was not a mattress protector on the mattress to protect from potential bed bugs or the urine stains. Besides cleanliness the worst part was that my key card stopped working to unlock my door. So after coming back from a concert I was unable to get in my room and the desk was not open so I could not get any help. Had to sleep in my car in the parking lot (that is shared with a very busy bar) but nonetheless, car was better than the room anyway. The desk and coffee area was locked in the morning so I could not check out and no one answers the phone. Overall, place is rough and needs some care. Guy at the front desk was nice. Pay extra for the availability to get a refund because you're going to want one.

This is really embarrassing but I had to make this review to warn every1! Run,run, far away! Don't…read moreever book this motel! BED BUGS,BED BUGS,BED BUGS galore! I wish I could give a 0 star review! I made an error & didn't realize I already booked a Hilton hotel. I went to the Chris Brown concert in Boston. I was in a frenzy thinking I never booked a hotel(which I did but I thought it was another Hilton booking in Miami I have not the Massachusetts one). Most hotels/motels were sold out or double the price b/c of the concert. I frantically booked this motel w/o realizing I already booked a Hilton hotel(which was a huge mistake). I should have known something was wrong when the manager who was cleaning the room said I can't believe they gave you this room. I thought to myself what is that supposed to mean. I should have asked him that aloud instead but I didn't. I am upset at myself for not realizing I already booked a hotel & stayed in this BED BUG dump! I booked this through Priceline. When I called them they said it actually was through booking.com to call them. I called booking.com they told me they sent an email to the property. The property had 5 days to reply. If not I would get a full refund.I called booking.com today (the 8th day) to see the status of my case.1st rep left me on hold for an hour to supposedly look @ the account. I suspect she put me on hold that long b/c she didn't have a resolution. I finally hung up. I can't believe I actually waited an hour. I have a lot of patience. I called again told 2nd rep what hppn. W/ the 1st. She told me I'll call you back instead of you waiting on the phone again. She called me back in about 20 mins. Property never responded to their email. Then she basically told me the property has to refund me they couldn't do it in their system. She told me she sent another email to the property. They have to respond to the email & refund me back the money. I told her the property never responded to the 1st email which means they are not going to reply again. The rep told me make a review & it will make the property respond. I think that's bogus! This has never happened to me & I beyond livid. BED BUGS are serious & I felt like nobody from Priceline, booking.com, or Framingham Inn cared. I asked Priceline & booking.com what if this happens to some1 else. Why would you have this motel advertised on your site? They told me we will inform the property! That is unacceptable the property obviously could care less. I wish I could do something about this! I would never want any1 else 2 go through what I went through! Framingham INN shame on you! How dare you continue to book rooms w/o taking care of your bed bug infestation!This motel needs to be shut down!

I stayed here for work and it was a very nice stay. The only complaint is that the shower was…read moredripping on the metal pan the night before I left but I threw a towel in the shower and it was fine. The hotel was clean and the staff let me check in early and check out late. Totally recommend this place!

We've been staying here since they renovated. The staff and rooms are well maintained. I do agree…read morethat nothing stops the guests from next door from having the breakfast.

Oh no! What could improve??? Seriously everything! This has been by far The worst place I have ever…read morestayed in. I got there at about 1030 at night from driving all day and I walked in. It was absolutely disgusting. Nothing had been cleaned and I had to have killed at least 13 different kind of cockroaches. This place needs to be condemned. I don't even know how this is legal.???? I paid $134 for this. I might as well just slept outside.

Should be condemned! They must have paid some people to say this was a 10 out of 10. How has the…read morerating it does is beyond me! This was the most DISGUSTING Motel I've ever seen ! Looks nothing like the pictures. The bathroom was ancient and filthy ! Water from the sink would not turn off. There was so much black mold in the shower I wouldn't dare get in it ! Neither the heat nor the AC worked. Floor was filthy. And to top things off , there were mice in the room. And not one iota of this information phased anyone at the reception desk when I left . They said take it up with Expedia because that's where you booked it from. How Expedia can have a motel like this on their list it's crazy! Do they not check out their listings? Said they had no other rooms available even though many rooms had curtains open in the rooms were completely dark. Needed a place to stay so I ended up bunking with family at another motel nearby. If I could give this negative Stars I would!

This hotel was going through renovations during my stay so the lobby hallways were under…read morerenovation, the cafeteria and fitness center was not available. The rooms are decent and clean with full kitchen, and bathrooms were ok. My sink had a very slow drain so the water stood in the sink but not too bad that i bothered to call for maintenance. I was able to get a goodnight sleep.

Look, the hotel is fine. Its clean and people at the front desk have been friendly and helpful. The…read morereason for the 2 stars is that its so noisy! The hotel is right next to the highway, thus its super loud with cars driving by all day. Its been hard trying to fall asleep. It might be unfair giving them 2 stars when they can't do anything about it. Just be aware of this if you're sensitive to noise.