No complaints here!…read more Just a good, clean Hampton inn with Friendly staff. Great location near the Amazon Robotics building. I had trouble sleeping here, but perhaps it's a me problem. The A/C is super loud and woke me up in the middle of the night a few times though. Lots of people here for business. Decent pool and gym.

This is one of the nicest Hampton Inns at which I have stayed in a long time, probably a credit in…read morepart to its relative newness (built in 2016). The hotel is clean and quiet, and it seems to be well maintained, with a nice pool and a good sized exercise area. My room was almost completely dark at night (a good thing for me), with a good light-blocking shade and the ability to move or unplug unwanted night lights. The bed was comfy and the pillows were again probably the best on which I've slept in a Hilton hotel in several years. Only down side was that if you want to put clothes away, besides the closet, your only other option is a cabinet door that opens up to 3 pull-out wire shelves. Breakfast was pretty good, today's featured egg-white with vegetable frittatas, french toast sticks, bacon, chilled items, a pastry station, a waffle station, and of course coffee. Decaf coffee is provided by a Keurig with cups, oatmeal is instant plus hot water but an oatmeal fixin's station. The hotel does not have a restaurant or bar area. There's a restaurant on the other side of the parking lot, and there's many from which to choose along MA-9 if you wish to drive somewhere for meal.

Home away from home !…read more How do you make a choice for your home away from home . What caused us to pick this hotel or others? Mainly the amazing amenities. We booked our hotel on the Expedia website. The hotel images were presented well and organized accordingly. The hotel offers in room dining, free parking, coffee in the morning, a pool, and a gym . The gym is something important to my life and its twenty four hours. They have a pool if you need to have a lap to make your life easier and more comfortable. The check in was simple and easy. The area is so beautiful. We are here all the way from Vegas . You could drop a pin outside and hear it bounce . The staff were very helpful. As we were in town many types of people came and went; this is important because whatever your need the "Hilton," brand is something that you can count on . They are dog friendly and offer great areas to keep the dog occupied for their walk . Now that we have our room key and we are all checked in let's go and check it out . The room is pretty standard for hotels across the Hilton spectrum. The bathroom is clean and all stocked with fresh towels . The beds all made and everything is in its place . It's easy to control the television. We have tons of outlets to plug in our devices . There is a place to make the essence of life, coffee of course. All is in order let's unpack . We have to close this and start the process of the evening to get ready for the next day. Time to go exploring and use the gym, run that bath, and get all cozy. Mr. Sandman here I come zz

Cleanliness was far from the Hilton standard. A long red strand of hair was found on the empty…read moreshampoo bottle. Scattered mold and white 'marks' on the chair... Broken door handle and missing pieces of the draft stopper made security of walking around comfortably in your room, feel kinda iffy. this hotel is LOUD. I was placed on the 4th floor towards the exit, there is nothing dampening noise in the hall or from your neighbors. They charge for parking even though at booking, there wasn't anything notifying you of that. $6 bottle water in your room, no free breakfast option.

The check in wasn't problem. The room and bathroom clean. The sofa couch and bed were good for…read moresleeping. Not so great: room lacked bathrobes, most of basic necessities were missing as well. Only provided if requested. Breakfast while no extra charge, was quite mediocre in both taste and selection. Nothing like the photos provided by the hotel. The pool, while was indoor and in middle of heatwave was freezing cold.

The staff at Hyatt Place were very friendly, which set a positive tone right away, the lobby and…read morecommunity areas were also pretty nice. However, the rooms felt lackluster for the price. There were several noticeable stains around the room, including on the rugs, curtains, and even some of the towels. There were also visible blemishes on the walls, ceilings, and furniture. I don't expect perfection, but at the nightly rate I would at least expect stronger attention to cleanliness. The bed initially seemed stiff and lower quality, but I ended up waking with no back pain, which was a pleasant surprise. A plus was the complimentary breakfast. They offered the typical options like fruit, cereal, muffins, bagels, breads, and spreads, along with hot items such as pancakes, sausage, and eggs. Some other amenities include an indoor pool and gym, and an onsite restaurant/bar. We did not have time to utilize any of these but it's nice to have the option. Overall, the experience wasn't strong enough to make me prefer this hotel brand over others, but it was a decent stay.

Stayed here one night 2/7-2/8 with my family after driving in for a birthday event for my son. We…read morechecked in at front desk at 6:30pm and were quoted $165/night for a 2 bed room on first floor. We offered to pay the woman who checked us in cash at our arrival for the room and she indicated that we couldn't pay cash until checkout and needed to provide a credit card on file but that at checkout all charges would be reversed so we could pay cash as we wished to do. She told us that the total with ALL taxes and fees at checkout for our room would be $185. Flash forward to check out time and we go to front desk and speak with man on duty with cash in hand to pay for the room. He proceeds to inform us that the total for the room was $225 and not the agreed upon $185 as indicated at checkout. He said the room was $200/night (we were told it was $165 at check in, remember!) and the total was $225 with taxes & fees. We repeatedly attempted to explain to the man that the staffer who checked us in provided us with an entirely different quote for the room and he rudely declined to assist us in any way and just said "Well you can try to call on Monday when there is a manager here but I don't know what that will do...". We needed to get on the road to our event so couldn't continue to beat a dead horse with a person who didn't care and wouldn't listen. As soon as we got into the car we immediately called the credit card company to dispute the charges and at that time the credit card company informed us that there had been about 4 charges made and reversed by Hampton/Hilton on our card and none of the charges at ALL matched with amount the front desk staff provided at check-in! There was one charge that seemed to be close to the $185 as discussed but even that was off (it was $192) there was also a charge of $39.95 that was charged and reversed several times to the card that we NEVER authorized so not sure what was going on there! Even the credit card company said that the charges seemed "concerning"! I'm not sure what's going on with the staff/management at this hotel but one thing I am absolutely positive on is that my family and I fell prey to a bait and switch courtesy of Hampton Inn of Marlborough, MA and I'm not pleased! If you said the room was $165/night for (2) full beds, I am going to expect to pay $165/night...not $200/night! I mean, if we wanted to spent $200/night...we would have stayed at a better star rated hotel with better amenities or at least caring and competent staffers who didn't ignore or concerns and had us leave the hotel feeling cheated and lied to! Looking forward to speaking with the manager on Monday to hopefully get this sorted out but I wanted to let any would be guests traveling through the area know that they may be lied to and overcharged!

My complaint is solely about the staff at this location. I wound up staying here for the very first…read moretime with family and it was a complete disaster. We checked in last Thursday only to deal with tons of hockey teams staying at this location. I have stayed at other hotels when these sort of things have happened before, but this was on a whole Nother level. I've never seen staff members just care so little about protecting their own property when kids are literally running a muck all over the place with hockey sticks in their bathing suits trashing rooms. The coach and the chaperones were drunk almost every day. We were there hanging out in the lobby and letting the kids do whatever they wanted. Any other hotel I have stayed at would've never allowed that. When we tried to go to sleep, kids were constantly running up and down hallways, shouting, screaming, and nobody was doing anything about it. We told the man at the front desk about what was going on, but he did not seem to care. The room itself was fine and big enough for my family. That's the only positive thing I can say about this. Maybe the staff act better and differently when they don't have all of these teams running around but truthfully because they just did not care about what was going on. I don't think I will return here. I'd rather stay at a hotel that has a strict. No noise policy passed a certain time of night and pay a little bit extra if that is insured.

Pros: Four walls and a clean bed. Cons:…read more 1) Carpet sticky with wads of gum 2) Room was 82° degrees, no way to turn it off 3) Killed 3 roaches in my first 30 seconds in the room 4) Everything about the place looked like it had been in a brawl and taped back together. If you're tired, and I mean REALLY TIRED, this will do.

I would not even rate this one star. There was blood on a wall, cockroaches throughout room,…read moreelectrical wires hanging out from the wall, cigarette burn marks throughout bed and floor, the walls were dirty, looked like bathroom was never cleaned, leaking calling, says breakfast there's not even coffee. Asked for a cup and front desk guy was very rude. We did not stay I asked for a full refund and was treated as if I was second class, later I called and talked to the same rude young guy and explained to him how the room was he hung up on me. Bottom of the line of customer service. I ended up filling a complaint with the BBB and got a full refund back. This hotel should be closed down. The board of health needs to take one look at it and would close it down.

We stayed at the DoubleTree by Hilton Boston-Westborough in August. The hotel was excellent. We…read morewere a part of a larger group and everything was very close, accessible and organized. The rooms were clean and well appointed. We really liked the restaurant for dinner and the convenience of morning coffee and the snack shop. The staff was always very friendly and nice. Most notably, I left my apple earbuds at the hotel. As I use them for work and was on vacation the next week, I had not noticed they were missing until a week later! The hotel had them in the lost and found. Ryan at the front desk set up shipping and helped me manage getting the earbuds returned. This is so helpful and so kind, and speaks to wonderful customer service and care. Thank you Ryan!!!

This hotel is mostly through a complete renovation, all of the room are very tastefully renovated,…read morenew paint and flooring abound. They are still renovating the restaurant area but still offer the amazing buffet breakfast. Of note: in the many years I have stayed here, the wait staff (Betty and crew) are amazing people, so friendly and welcoming, they keep you coming back. If you happen to be in the area, this would be my top choice of accommodations.

Super clean and well located. The staff works hard at trying to minimize the disruption caused by…read morethe many children/teens that stay for their local sports events. It can get harsh but they try. The breakfast team keeps it stocked and tries to keep it clean (hard to do when little untrained and unsupervised ones just make a mess everywhere). TIP THEM for their work! Close to a lot of ammenities.

I understand hockey family vacations, I do. But this hotel was notified several times since…read moreThursday about one room with 15 kids in it banging all night when the parents were off getting drunk, with no regards for anyone having to listen to their obnoxious rude teenagers who were jumping and stomping on the floor above us. The manager "attempted to help us", but it continued the whole weekend. I will never stay at this hotel again. Have to be up at 6am and still hearing banging and now yelling upstairs. Thanks for nothing Fairfield. Also the beds are not comfortable, they are like rocks.

We got in around 7:30pm on Thursday after a 4-hour drive. Once we arrived, a very nice young woman…read morehelped check us in and it only took about 3-minutes. Our room was #110 and it was right around the corner. When we got there we struggled with the key even though we could hear the door unlocking. Had to walk back up to the front desk and she said let me walk over with you. It turns out, for whatever reason you have to turn the door handle UP instead of DOWN? I couldn't explain why but once she showed us no issues, very strange though. Room was clean, cheap, warm (too warm actually) and just what we needed for a quick stay before going into Boston for the weekend. For the price it really couldn't be beat and there are lots of places to eat on the road within 5-miles.

When we arrived to check-in the door was locked and nobody would answer the doorbell. we called a…read moredozen times with no answer. The owner refused to refund despite us never staying at the site. We ended up sleeping in our rental car. Don't EVER give this POS your money.

Provided what I needed for. Lots of parking, quick check in and check out processes. Room was…read morespacious, comfortable, clean, and quiet. There is no pool or complementary breakfast, but there is a fitness center. The bistro on site is available for a quick bite though. All and all, it was a great place to stay while on the road and is not far from Boston while being a good price stay for the area.

Checked in for a work conference tomorrow. It's a nice Courtyard with plenty of parking, a…read morecomfortable bed, and the TV has streaming service options. The service was fast and friendly to get checked in. I only really have two gripes: 1. The conditioner bottle mounted to the bathroom wall was empty 2. There was a somewhat loud electrical humming noise coming from the hallway. You get used to it after awhile, but I did expect a more peaceful stay.

The worst booking experience I have ever had ...charged full price and no refund for…read morecancelling...don't use their online booking service be sure to use expedia or a reputable company that has protections if you have to Cancel. The hotel front desk refused to credit me and said I had to call the booking company. Its called Guest Reservations and their cancellation policy is not to refund your money.

I read a lot of 1 star reviews about this property....but found it pretty standard. For the price…read morein this area, its a good deal. The property looks well maintained, but a bit scuffed. Our room had newer looking carpet and fresh paint. Clean and fairly large room with comfortable bedding, crisp sheets. The towels were white and new if not the biggest, fluffiest I've ever had. Breakfast was motel standard, except for an amazingly large (5) kinds of bread and bagels to toast up. The muffins were good, too. Alas, no waffle maker! Plenty of tables in the lobby area. Staff were friendly and very accomadating. Limited parking in front, but a giant parking area in back with good access.